Customer Care Incharge Job Vacancies in Kota

Responsibilities: Oversee all aspects of body and paint operations, including repair, refinishing, and quality control. Develop and implement processes and procedures to ensure efficient and effective body and paint operations. Lead and mentor a team of technicians and specialists, providing guidance and support to achieve quality and productivity targets. Collaborate with engineering, manufacturing, and other departments to address technical issues and implement improvements. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous optimization. Ensure compliance with safety regulations, environmental standards, and company policies.Requirements Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field. Advanced degree or relevant certifications are a plus. Proven experience in automotive body and paint operations, with a strong track record of leadership and achievement. Excellent technical knowledge of body repair techniques, paint application processes, and quality assurance standards. Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team of professionals. Effective communication and interpersonal skills, with the ability to collaborate across various levels of the organization. Detail-oriented and organized, with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Company OverviewBhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.Job OverviewAs a Customer Care Manager at Bhatia & Company, you will be responsible for managing the overall customer experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Kota, Rajasthan and is a full-time position. The ideal candidate should have 4 to 6 years of experience in customer service management.Qualifications and SkillsBachelor's degree in business administration or Automobile/Mechanical engineering will be preferred.Proven experience in customer service management, preferably in the automotive industry.Excellent leadership and team management skills.Strong problem-solving and conflict resolution abilities.Exceptional verbal and written communication skills.Proficient in MS Office and customer relationship management (CRM) software.Ability to work under pressure and handle demanding customers.Detail-oriented with strong organizational skills.Knowledge of industry regulations and best practices.Ability to motivate and inspire a team.Roles and ResponsibilitiesDevelop and implement customer service policies and procedures to ensure high-quality service delivery.Manage a team of customer care representatives and provide ongoing coaching and training.Resolve customer complaints and inquiries in a timely and satisfactory manner.Monitor customer feedback and implement strategies to improve the overall customer experience.Collaborate with other departments to enhance customer satisfaction and retention.Analyse customer data to identify trends and make recommendations for process improvements.Maintain knowledge of company products and services to effectively address customer needs and queries.