Customer Care Manager

Bhatia and Company

Company Overview

Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.

Job Overview

As a Customer Care Manager at Bhatia & Company, you will be responsible for managing the overall customer experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Kota, Rajasthan and is a full-time position. The ideal candidate should have 4 to 6 years of experience in customer service management.

Qualifications and Skills

Bachelor's degree in business administration or Automobile/Mechanical engineering will be preferred.

Proven experience in customer service management, preferably in the automotive industry.

Excellent leadership and team management skills.

Strong problem-solving and conflict resolution abilities.

Exceptional verbal and written communication skills.

Proficient in MS Office and customer relationship management (CRM) software.

Ability to work under pressure and handle demanding customers.

Detail-oriented with strong organizational skills.

Knowledge of industry regulations and best practices.

Ability to motivate and inspire a team.

Roles and Responsibilities

Develop and implement customer service policies and procedures to ensure high-quality service delivery.

Manage a team of customer care representatives and provide ongoing coaching and training.

Resolve customer complaints and inquiries in a timely and satisfactory manner.

Monitor customer feedback and implement strategies to improve the overall customer experience.

Collaborate with other departments to enhance customer satisfaction and retention.

Analyse customer data to identify trends and make recommendations for process improvements.

Maintain knowledge of company products and services to effectively address customer needs and queries.

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Care Manager

Industry Type : Automobile / Auto Ancillaries

Gender : [ Male / Female ]

Job Country : India