Customer Care Incharge Graduate Fresher Jobs in Guwahati

1. Product Knowledge: Maintain in-depth knowledge of the companys range of spices and food products, including ingredients, benefits, usage, and sourcing, to provide accurate and helpful information to customers.2. Order Management: Oversee the order process from initial inquiry to final delivery, ensuring that customers receive their products on time and in accordance with their expectations. Follow up on delivery statuses and handle any discrepancies.3. Customer Feedback Collection: Gather customer feedback on products and services, including preferences, product quality, and any improvement suggestions. Use this feedback to collaborate with other teams to enhance product offerings and customer satisfaction.4. Promotions & Offers Communication: Inform customers about ongoing promotions, discounts, new product launches, and special offers related to spices and food products to encourage sales and customer engagement.5. Market Insights & Trends: Stay updated on market trends, consumer behavior, and competitive products in the spice and food industry to provide insights to the sales and marketing teams and help the company stay competitive.6. Customer Retention & Loyalty Programs: Develop and implement strategies to retain existing customers, including loyalty programs, regular follow-ups, and personalized offerings to enhance customer satisfaction and repeat business.7. Sales Support: Assist the sales team by providing customer insights and helping with upselling or cross-selling related products, particularly when customers are looking to explore new spice blends or food items.8. Customer Training & Education: Organize training sessions or provide resources to educate customers on how to best use the companys spices and food products, including recipe suggestions, cooking tips, or health benefits.