Array ( [0] => customer-care-incharge [1] => guwahati ) Top Customer Care Incharge Female Jobs in Guwahati for Graduate
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Customer Care Incharge Female Graduate Jobs in Guwahati

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Customer Care Manager (Only Females)

Global Prospects

  • 4 - 5 yrs
  • Guwahati
CCE Customer Management Client Administration Customer Relationship Customer Manager
A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress
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Customer Care Manager (Female Only)

Lakshmi North East Solutions (LNES)

  • 3 - 5 yrs
  • 3.0 Lac/Yr
  • Guwahati
Customer Relationship Manager Conflict Resolution Communication Skills Problem Solving Automobile Technology Leadership Skills Process Improvement Sales Support Customer Retention Strategies Time Management Team Management Service Coordinator
1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.
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Female - Hiring Customer Care Manager - Automobile Service - Guwahati,Assam

Global Prospects

  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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Customer Relationship Manager (Female)

Lakshmi North East Solutions (LNES)

  • 2 - 6 yrs
  • 4.3 Lac/Yr
  • Guwahati
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Interpersonal Skills Customer Management Convincing Power Presentation Skills Communication Skills
- Expertise in managing and maintaining customer databases, using CRM software to track interactions, sales, and client preferences.- Ability to develop and implement strategies for maintaining long-term relationships with clients, ensuring customer satisfaction and loyalty.- Excellent verbal and written communication skills to engage with clients, provide support, and address their concerns effectively.- Ability to address client issues, resolve complaints, and provide solutions in a timely and professional manner.- In-depth understanding of construction chemicals, including their applications, benefits, and technical specifications, to effectively advise and support clients.- Provide outstanding after-sales service and ensure that customers are satisfied with the companys products and services.- Collaborate with the sales team to identify opportunities for upselling and cross-selling products to existing customers based on their needs.- Ability to negotiate terms, pricing, and contracts with customers while maintaining a positive relationship.- Oversee client-specific projects, ensuring smooth delivery of products and services, and coordinating with internal teams to meet client requirements.- Handle customer complaints and conflicts with tact and diplomacy, ensuring the issue is resolved to the clients satisfaction while protecting the companys interests.- Understand customer needs and market trends to provide valuable insights for improving products, services, and sales strategies.- Work closely with sales, technical, and operations teams to address customer requirements and deliver tailored solutions.- Collect and analyze customer feedback to improve products and services and ensure continuous improvement in customer satisfaction.- Effectively manage multiple client accounts, prioritizing tasks and ensuring that all customer needs are met promptly.
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Customer Relationship Manager (Female Candidates Required)

Lakshmi North East Solutions (LNES)

  • 1 - 3 yrs
  • 1.8 Lac/Yr
  • Guwahati
Customer Relationship Customer Care Customer Service Customer Support Convincing Power Problem Management Interpersonal Skills MS Office Basic Computer Skills Communication Skills Presentation Skills
- Develop and maintain strong, long-term relationships with key customers to foster loyalty and repeat business.- Act as the primary point of contact for customer inquiries, concerns, and escalations.- Monitor customer satisfaction and feedback to identify areas for improvement in product quality and service delivery.- Collaborate with the sales team to support existing accounts, ensuring timely delivery of products and services.- Collect and analyze customer feedback to provide insights into market trends, product performance, and customer preferences.- Address customer complaints or product issues efficiently and professionally, ensuring timely resolution.- Ensure accurate order processing and timely delivery of plastic products according to customer specifications and requirements.- Organize and attend customer meetings, site visits, and events to build relationships and network with key stakeholders.- Work closely with the production, logistics, and quality control teams to ensure customer requirements are met without compromising on quality or delivery timelines.- Prepare and present regular reports on customer activity, sales performance, and customer feedback to senior management.- Identify potential new business opportunities within existing customer accounts or through new customers.
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Customer Relationship Manager (Female Only)

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Guwahati
Customer Relationship Customer Management Customer Service Interpersonal Skills Customer Handling Customer Support Customer Care Convincing Power
1. Product Knowledge: Maintain in-depth knowledge of the companys range of spices and food products, including ingredients, benefits, usage, and sourcing, to provide accurate and helpful information to customers.2. Order Management: Oversee the order process from initial inquiry to final delivery, ensuring that customers receive their products on time and in accordance with their expectations. Follow up on delivery statuses and handle any discrepancies.3. Customer Feedback Collection: Gather customer feedback on products and services, including preferences, product quality, and any improvement suggestions. Use this feedback to collaborate with other teams to enhance product offerings and customer satisfaction.4. Promotions & Offers Communication: Inform customers about ongoing promotions, discounts, new product launches, and special offers related to spices and food products to encourage sales and customer engagement.5. Market Insights & Trends: Stay updated on market trends, consumer behavior, and competitive products in the spice and food industry to provide insights to the sales and marketing teams and help the company stay competitive.6. Customer Retention & Loyalty Programs: Develop and implement strategies to retain existing customers, including loyalty programs, regular follow-ups, and personalized offerings to enhance customer satisfaction and repeat business.7. Sales Support: Assist the sales team by providing customer insights and helping with upselling or cross-selling related products, particularly when customers are looking to explore new spice blends or food items.8. Customer Training & Education: Organize training sessions or provide resources to educate customers on how to best use the companys spices and food products, including recipe suggestions, cooking tips, or health benefits.
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