CRM Executive Female Graduate Jobs in Gandhinagar

We are looking for candidates who can join our CRM Implementation & Support team who has experience of 1 - 3 years in the same.The Profile would be :-- Ensuring absolute success of each DaeBuild CRM Implementation.- Ensuring absolute satisfaction and happiness of each customer by offering the best functional and technical support.- QA Testing on the Implementation.- Online and Onsite Software Training.- Hand holding the clients.- Online and Onsite Technical support which includes resolving client queries, troubleshooting errors, and ensuring absolute customer satisfaction.- Upgradations of the software versions.- Work closely with development team during Software Development Cycle.- Responsible for Manual Testing using latest Techniques and Methodologies and ensure that all products are of very high quality.- Responsible for logging defects and tracking them to closure. Ensuring absolute success of each DaeBuild CRM Implementation.

Job descriptiono Supervise day-to-day operations in the customer service department.o Respond to customer service issues in a timely manner.o Create effective customer service procedures, policies, and standards.o Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.o Implement an effective customer loyalty program.o Maintain accurate records and document all customer service activities and discussions.o Assess service statistics and prepare detailed reports on your findings.o Hire and train new customer service agents.o Manage the approved budget of the customer service department.o Stay informed on the latest industry techniques and methods.o Have experience in sales and marketing.Job Types: Full-time, Walk-InPreference: Only male requiredExperience: 6 to 1yr

At the most basic level, CRM software allows marketers and salespeople to manage and analyze relationships with the company's actual and potential customers. It enables tracking every interaction with the company and collects information about the customer.