CRM Executive

Job description

o Supervise day-to-day operations in the customer service department.

o Respond to customer service issues in a timely manner.

o Create effective customer service procedures, policies, and standards.

o Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

o Implement an effective customer loyalty program.

o Maintain accurate records and document all customer service activities and discussions.

o Assess service statistics and prepare detailed reports on your findings.

o Hire and train new customer service agents.

o Manage the approved budget of the customer service department.

o Stay informed on the latest industry techniques and methods.

o Have experience in sales and marketing.

Job Types: Full-time, Walk-In

Preference: Only male required

Experience: 6 to 1yr

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Graduate (B.B.A, B.Com, B.Tech/B.E)

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office