job description
o supervise day-to-day operations in the customer service department.
o respond to customer service issues in a timely manner.
o create effective customer service procedures, policies, and standards.
o develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
o implement an effective customer loyalty program.
o maintain accurate records and document all customer service activities and discussions.
o assess service statistics and prepare detailed reports on your findings.
o hire and train new customer service agents.
o manage the approved budget of the customer service department.
o stay informed on the latest industry techniques and methods.
o have experience in sales and marketing.
job types: full-time, walk-in
preference: only male required
experience: 6 to 1yr
Experience
0 - 1 Years
No. of Openings
1
Education
B.B.A, B.Com, B.E, M.A, M.B.A/PGDM, M.Com
Role
CRM Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office