CRM Executive

Safal Industries

Job description

o Supervise day-to-day operations in the customer service department.

o Respond to customer service issues in a timely manner.

o Create effective customer service procedures, policies, and standards.

o Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

o Implement an effective customer loyalty program.

o Maintain accurate records and document all customer service activities and discussions.

o Assess service statistics and prepare detailed reports on your findings.

o Hire and train new customer service agents.

o Manage the approved budget of the customer service department.

o Stay informed on the latest industry techniques and methods.

o Have experience in sales and marketing.

Job Types: Full-time, Walk-In

Preference: Only male required

Experience: 6 to 1yr

Experience : 0 - 1 Years

No. of Openings : 1

Education : B.B.A, B.Com, B.Tech/B.E, M.A, M.B.A/PGDM, M.Com

Role : CRM Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India