Manager CRM Job Vacancies in Chennai

Skill & Experience 4-8 years of CRM or email marketing expertiseGood communication skills and ability to lead CRM initiatives independentlyGood knowledge of Adobe Campaign Classic is mandatoryAble to develop and build segments within a marketing automation platformExpertise in driving customer engagement through dynamic email, push, in-app messaging, and SMS on Adobe Campaign Classic.Competency in coding JavaScript, HTML and CSS is desirable Ability to work in a fast-paced, high-growth environmentA desire to work across multiple channels and to be involved in designing and ndelivering marketing automationKnowledge/experience of rolling contract/ Saas/e-commerce business highly desirable. Experience of working in a multinational / multi-market organisation is highly desirable

CASE MANAGEMENT1.Entering new cases into assignment list2.Maintain & organize physical & digital files for each caseDOCUMENT MANAGEMENTPrepare & submit the property related required documentsObtaining necessary documents from relevant authorities & source including applications for missing documentsEnsure all documents are handled & stored in compliance with company policies & legal requirementsCOMMUNICATION & COORDINATIONCommunicate with external parties, such as property owners,tenants or representatives to obtain necessary documentationProvide regular updates on case progress to property owners or their representative

-Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns. -Conduct root cause analysis to identify areas for prevention or correction across various verticals based on the scanning results. -Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds. -Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team. -Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement. - Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.