BPO Telecaller 12th Pass Experience Jobs in Thane

Digitide BPO - Short JD (Customer Support Executive / Voice Process)Handle inbound and outbound customer calls.Resolve customer queries and provide accurate information.Support banking/product-related inquiries and basic sales activities.Maintain high customer satisfaction and service quality.Follow process guidelines, compliance, and documentation standards.Communicate effectively with customers in a professional manner.Eligibility: Graduate/Undergraduate (varies by role), good communication skills, customer-service mindset. Some roles prefer regional language proficiency.

We are seeking a motivated Telecaller to join our team in Kalwa, Thane. The ideal candidate should have 1 to 3 years of experience in telecalling and must have completed their 12th-grade education. This full-time role requires excellent communication skills and a positive attitude towards customer engagement.Key Responsibilities:1. Making Calls: Reach out to potential customers through phone calls to promote our products and services. You will engage in conversations to understand their needs.2. Customer Follow-ups: Follow up with leads and existing customers to ensure their satisfaction and address any inquiries they may have. This step is crucial for maintaining strong customer relationships.3. Product Knowledge: Maintain in-depth knowledge of our offerings to provide accurate information and effectively answer customer questions. This knowledge helps you persuade customers to consider our products.4. Data Entry: Record calls and update customer information in our database. Accurate data entry is essential for tracking interactions and customer preferences.5. Meeting Targets: Achieve daily and monthly calling targets set by management. Being goal-oriented will help you thrive in this role.Required Skills and Expectations:Candidates should possess strong verbal communication skills and the ability to engage with diverse customers. A friendly approach, patience, and resilience in handling rejection are important. Familiarity with basic computer applications for data entry is essential. A proactive mindset and willingness to learn are highly valued.