Call Center Job Vacancies in Thane

Company: Brandcare Healthcare Advertising and Branding Pvt. Ltd.Brand/Product: DocintoshJob Type: Full-timeWork Mode: Work from Office (WFO)Experience: 1-3 yearsAbout DocintoshDocintosh is a professional network for verified doctors and medical students in India. It connects healthcare professionals with opportunities to participate in surveys, polls, case studies, content reviews, and healthcare market research initiatives.Role OverviewWe are looking for a confident and result-oriented Telecaller to connect with doctors and medical students, explain Docintosh's platform and opportunities, generate interest, and support the onboarding and engagement of healthcare professionals.Key ResponsibilitiesMake outbound calls to doctors and medical students to introduce Docintosh and its offerings.Explain the platform's benefits and encourage eligible healthcare professionals to register and complete their profiles.Follow up with prospective members to drive registrations, onboarding, and engagement.Conduct follow-up calls for surveys, polls, research studies, and other relevant initiatives.Maintain and update call records, lead databases, registration status, and follow-up trackers.Achieve daily and monthly calling, registration, and engagement targets.Handle queries professionally and communicate accurate information about the platform.Coordinate with the internal team to share updates, feedback, and campaign progress.Maintain professional communication and confidentiality while interacting with healthcare professionals.Required Skills and Qualifications1-3 years of experience in telecalling, telesales, customer engagement, or lead generation.Excellent verbal communication and interpersonal skills.Confidence in making outbound calls and handling follow-ups.Basic knowledge of MS Excel, Google Sheets, and CRM tools.Strong persuasion, listening, and relationship-building skills.Target-oriented approach with good follow-up and record-keeping abilities.Experience in healthcare, pharmaceuticals, medical research, or healthcare platforms will be an added advantage.Key Performance Indicators (KPIs)Number of outbound calls completed.Number of doctors and medical students successfully contacted.Registrations and profile completions generated.Follow-up conversion and member engagement rates.Accuracy of call records and timely reporting.

Experience: Fresher to 2 yearsDepartment: Sales & Business DevelopmentProduct: SAP ERP, ERP Solutions & CRM SoftwareJob SummaryWe are looking for a motivated and result-oriented Business Development Executive to identify new business opportunities, generate leads, and promote SAP ERP, ERP solutions, and CRM software to potential clients.Key ResponsibilitiesIdentify and generate new business leads through calls, emails, LinkedIn, and other channels.Understand client requirements and recommend suitable SAP ERP and CRM solutions.Contact potential clients, schedule product demos, and follow up on sales opportunities.Build and maintain strong client relationships.Coordinate with technical and implementation teams to understand product capabilities.Prepare quotations, proposals, presentations, and sales reports.Maintain lead and customer information in the CRM system.Achieve monthly lead generation, meeting, and sales targets.Required SkillsGood communication, presentation, and negotiation skills.Basic understanding of ERP, SAP, CRM, or business software.Ability to identify customer needs and explain software solutions.Knowledge of MS Excel, PowerPoint, and CRM tools is an advantage.Willingness to learn enterprise software sales and business development.EligibilityEducation: Graduate in BBA, BMS, B.Com, B.Sc. IT, BCA, MBA, or a related field.Experience: Fresher's and candidates with up to 2 years of experience can apply.Candidates with knowledge of SAP, ERPNext, CRM, or software sales will be preferred.Preferred Candidate Profile Self-motivated, proactive, and target-oriented.Comfortable communicating with business clients.Interested in software products, enterprise solutions, and technology sales.Employment Type: Full-timeSalary: As per experience and company standards.Benefits:Provident FundApplication Question(s):Looking for immediate joinerWork Location: In person

WE ARE HIRING - TELECALLER (COLLECTION)Position: Telecaller - CollectionLocation: ThaneSalary: 12,000 - 30,000 per month + IncentivesExperience: Freshers & Experienced both can applyWorking Hours: 9:30 AM - 6:30 PMGood communication skills.Basic Hindi/Marathi/English communication.Freshers are welcome.Must be comfortable making customer calls.

We are looking for a dedicated female Tele Caller to join our team in Thane. This entry-level position is suited for candidates who have recently completed their education and are eager to learn in a dynamic work environment.Key Responsibilities:- Conduct Outbound Calls: You will make calls to potential customers, introducing our products or services and encouraging interest.- Provide Information: You will need to clearly communicate details about the offerings, addressing any questions or concerns from customers.- Maintain Records: Keeping accurate records of calls and customer interactions is crucial, as you will need to track feedback and follow up when necessary.- Follow-Up Calls: After the initial contact, you will be responsible for conducting follow-up calls to nurture leads and convert them into potential sales.Required Skills and Expectations:Candidates should have completed their 12th grade education. Good communication skills in English and a friendly demeanor are essential for successfully engaging with customers over the phone. The ideal candidate should be confident and articulate while having the ability to listen and understand customer needs. Basic organizational skills are necessary to manage call records and follow-ups accurately, and a willingness to learn and grow within the role is expected. This position is office-based, and candidates should be prepared to work full-time in a collaborative environment.

We are seeking an International Telecaller to join our team in Thane, India. This role is ideal for individuals with 1 to 5 years of experience and a graduate degree. The position requires working from the office, engaging with clients from diverse international backgrounds.nnKey Responsibilities:nn- Outbound Calling: Make calls to potential clients in various countries, introducing our services and generating interest.n n- Client Communication: Engage in conversations with clients to understand their needs and provide suitable solutions, ensuring a high level of customer service.nn- Lead Generation: Identify and qualify potential leads through conversation, maintaining a database for follow-up.nn- Feedback Collection: Gather feedback from clients about their experience and insights on our services, which will aid in improving our offerings.nn- Reporting: Maintain accurate records of calls made, inquiries received, and responses from clients, reporting to the management regularly.nnRequired Skills and Expectations:nnCandidates should possess excellent verbal communication skills in English and be comfortable conversing with international clients. A strong customer service attitude and the ability to build rapport over the phone are essential. Familiarity with telecalling processes and CRM systems will be an advantage. Additionally, candidates should be self-motivated, goal-oriented, and able to work efficiently in a team setting to achieve shared objectives.

We are looking for a motivated Tele Caller to join our team in Thane, India. This entry-level position is suitable for candidates with minimal experience and requires only a 12th-grade education. As a Tele Caller, your primary responsibility will be to communicate with customers over the phone. You will provide information about our products or services, assist with inquiries, and promote our offerings to potential customers. Your role will involve making outbound calls, listening actively to customer needs, and maintaining a positive relationship to encourage sales.Key responsibilities include:1. Making Outbound Calls: You will reach out to potential customers to introduce our products or services, aiming to generate interest and leads.2. Customer Support: Answer questions and provide information about our offerings, ensuring customers have a clear understanding of our products.3. Data Entry: You will maintain accurate records of customer interactions and update our database with relevant information.4. Feedback Collection: Gather customer feedback to improve services and identify opportunities for growth.Required skills include excellent verbal communication, basic computer proficiency, and the ability to listen and respond effectively to customer needs. You should be friendly, professional, and goal-oriented, with a strong desire to learn and develop your skills. A positive attitude and resilience to handle rejections are also important. This role requires a commitment to delivering exceptional customer service while working in a team environment.

As a Telesales Executive in Thane West, you will play a crucial role in driving sales and engaging with potential customers over the phone.Key Responsibilities:- Conduct Outbound Calls: Reach out to potential customers to introduce products or services, effectively communicating their benefits and features.- Customer Engagement: Establish a rapport with customers, actively listening to their needs, and addressing any questions or concerns to foster a positive relationship.- Sales Generation: Persuade potential customers to make purchases by utilizing effective sales techniques and understanding customer motivations.- Maintain Records: Document call details, customer information, and sales activities accurately to ensure proper tracking and follow-up.- Meet Sales Targets: Work towards achieving individual and team sales goals, regularly reporting progress to management.- Collaborate with Team: Work closely with team members to share insights and strategies that can improve overall sales performance.Required Skills and Expectations:- Strong Communication Skills: You should be able to convey information clearly and confidently, both spoken and written.- Persuasiveness: Ability to effectively convince potential customers and close sales.- Positive Attitude: A friendly and positive demeanor can help build rapport with customers.- Basic Computer Skills: You should be comfortable using computers and various software to manage customer information and sales reports.- Adaptability: Be flexible in handling different customer interactions and adjusting tactics based on their responses. This role is ideal for motivated individuals looking to start a career in sales or enhance their existing skills.

Job Responsibilities:1. Handle inbound calls, emails, and chat support2. Address and resolve customer queries related to:3. Document verification and queries4. General product-related inquiries5. Maintain high-quality service and customer satisfaction6. Collaborate with internal teams to ensure smooth resolution of cases

We are looking for a dedicated BPO Telecaller to join our team in Thane West. This role is ideal for fresh graduates or individuals with less than a year of experience, who are eager to develop their communication skills in a professional environment.Key Responsibilities:- Making Outbound Calls: You will be responsible for contacting potential customers to provide information about our products or services. This helps generate interest and leads.- Handling Customer Queries: You will assist customers by answering their questions and addressing their concerns effectively. Good communication is key to ensuring customer satisfaction.- Updating Customer Information: You need to ensure that all customer interactions are logged accurately in our system. This includes updating contact details and notes about the conversation.- Meeting Targets: You will be expected to achieve specific call targets set by the management. Meeting these targets is important for the growth of our team.- Collaborating with Team Members: You will work closely with team members to share insights and improve customer interactions. Collaboration leads to better results.Required Skills and Expectations:- Effective Communication Skills: A clear and pleasant speaking manner is essential for engaging customers and conveying information.- Basic Computer Knowledge: Familiarity with computers and basic software programs is necessary for logging calls and accessing customer information.- Positive Attitude and Patience: A friendly demeanor and patience are important when dealing with various customer inquiries and challenges.- Problem-Solving Abilities: You should be able to think on your feet and find solutions to customer issues promptly. We are excited to welcome enthusiastic candidates who are eager to learn and grow in the BPO industry.

We are looking for a motivated Voice Process Executive to join our team in Thane, India. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. Customer Interaction: Engage with customers over the phone to address inquiries and provide assistance, ensuring a positive experience.2. Issue Resolution: Listen carefully to customer concerns, offer appropriate solutions, and escalate issues when necessary to ensure customer satisfaction.3. Record Keeping: Maintain accurate records of customer interactions in the system, ensuring all information is up-to-date and complete.4. Team Collaboration: Work closely with team members and supervisors to improve customer service processes and share feedback.Required Skills and Expectations:Candidates should possess excellent verbal communication skills in English and any local language, allowing them to convey information clearly and effectively. A friendly and positive attitude is essential for engaging with customers and creating a pleasant interaction. Basic computer skills are necessary to navigate systems and update customer information. Candidates must be enthusiastic, self-motivated, and willing to learn, as this role involves adapting to different scenarios and customer needs. A strong focus on customer service and the ability to work well in a team environment are crucial for success in this role.

Company name :- Logistics NowCustomers service roleTarget based jobNeed 1 year experience into customer service Hindi - Good , english - mid level Payout - 7000 as of now Salary - 25000 CTC 22000Shift timings - 9.30am - 6.30am2nd and 4th sat offInterview rounds - 2 rounds virtual and 3rd round Age 30 Documents all mandatory - for experience candidate.Graduation is mandatory.

We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- Respond to Customer Inquiries: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- Resolve Issues: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- Maintain Customer Records: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- Follow Up with Customers: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- Collaborate with Team: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written skills are essential for clearly interacting with customers.- Customer-Oriented Mindset: A genuine desire to help others and provide outstanding service is crucial in this role.- Problem-Solving Skills: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- Basic Computer Knowledge: Familiarity with using computers and various software applications for customer communication and record-keeping.- Adaptability: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.

Make outbound calls to prospective students and parents.Explain course details, fees, duration, schedule, and benefits.Follow up on leads generated through marketing and advertisements.Handle inquiries and resolve basic doubts confidently.Maintain records of calls, lead status, and conversions.Coordinate with the counselling and training teams..

We are looking for a Customer Support Representative to join our team in Thane West. This role is ideal for someone who is enthusiastic about helping customers and has a positive attitude. Key Responsibilities:- Assisting Customers: Provide support to customers by answering their questions and resolving issues they may have with products or services.- Handling Inquiries: Respond to customer inquiries via phone, email, or in-person, ensuring timely and accurate information is provided.- Documenting Interactions: Keep a record of customer interactions and transactions, ensuring that information is easily accessible for follow-up.- Collaborating with Team Members: Work closely with other team members to ensure customer satisfaction and share insights that may improve service.- Maintaining Product Knowledge: Stay informed about our products and services to provide accurate information and guidance to customers.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education and ideally have some experience in customer service, although freshers are also welcome to apply. Strong verbal and written communication skills are essential to effectively assist customers. The ability to remain calm and patient in challenging situations is crucial. Candidates should be detail-oriented, able to multitask, and have basic computer skills. A willingness to learn and adapt to new processes is a must, as well as a strong sense of teamwork and responsibility.

We are looking for a motivated Sales Assistant to join our team in Bhiwandi Thane. This entry-level position is ideal for freshers who have completed their 10th grade and are eager to start their career in sales.As a Sales Assistant, your main responsibilities will include helping customers find the right products, maintaining inventory, and providing excellent customer service. You will greet customers warmly, assist them in selecting items, and answer any questions they may have. It will be important for you to stay informed about our products to suggest features and benefits effectively.You will also help with restocking shelves and keeping the sales area tidy, ensuring a pleasant shopping experience for customers. Additionally, you may process sales transactions and help manage cash registers, so attention to detail is key. We expect you to work well in a team and communicate effectively with colleagues and customers.To succeed in this role, you should have good communication skills and a friendly attitude. Being able to work in a fast-paced environment and handle multiple tasks is essential. A positive approach to learning and a willingness to grow in the sales field will be highly valued. This position is full-time, so you should be ready to commit to working from the office.

Convincing and coordination skills.Give a basic sales pitch to the students.Need to do cold callings and fix face to face appointmentsConverting leads into AdmissionsDaily Follow-up to the inquiries should be done without negligence.Call students from database generated and Leads Assigned Generating Walk-in by doing Follow up on Enquiry Assigned on Daily BasisDoing Data Entry in System as per Software and Maintaining Records.Maintain strong follow up with studentsMaintain accurate and complete student records.Lead generation through cold callingCounsel students and parents convert into admission.Enrolling students for courses offered by the company.Handling Inbound and Outbound calls, follow up on Enquiry and databaseUnderstand student requirement and guide the student to the right program fitting his / her requirementExplaining eligibility criteria, admission procedures, course structure, course details.

Achieve allocated calling targets.Counselling Students and parents about our courses and competition exams landscape.To manage student cycle: Prospecting, Counselling, Admission, Orientation, Support.Interaction with students and parents on routine basisClarifying doubts of students and parents.Managing fee structure & fee software for different programs.Monitor class schedules to ensure smooth running of classes.Liaison with Head Office for upcoming programs, admission tests, schemes and other offers.Handling assigned administrative responsibilities.Convincing and coordination skills.Give a basic sales pitch to the students.Daily Follow-up to the inquiries should be done without negligence.Call students from database generated and Leads Assigned Generating Walk-in by doing Follow up on Enquiry Assigned on Daily BasisDoing Data Entry in System as per Software and Maintaining Records.Maintain strong follow up with studentsMaintain accurate and complete student records.Lead generation through cold callingExplaining eligibility criteria, admission procedures, course structure, course details.

Job descriptionSalary Range : Rs. 10000 - Rs. 25000 , based on skills, experience, and interview performanceEducational Requirement : 12th PassWork Arrangement : Work From OfficeGender Preference : Both male and female can applySkills Requirement : No predefined skills necessaryExperience Requirement : FresherLocation : ThaneWorking Hours : 09:30 am - 6:30pm Monday to Saturday

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- Resolve Issues: Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- Maintain Customer Records: Update and manage customer information in our database to keep track of interactions and resolutions.- Deliver Excellent Service: Strive to exceed customer expectations by providing prompt and friendly support.- Collaborate with Team Members: Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- Problem-Solving Ability: A proactive approach to identifying issues and finding solutions is crucial for this role.- Attention to Detail: You should be thorough in your work and able to accurately record information.- Adaptability: Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- Basic Computer Skills: Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

We are looking for a dedicated Customer Care Executive to join our team in Thane. This is a full-time position suitable for freshers who have completed their 12th grade. The role involves assisting customers with their inquiries and providing excellent service from the comfort of your home.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions and concerns in a friendly and professional manner. - Provide Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions. - Resolve Customer Issues: Quickly identify and resolve any issues customers may have, ensuring their concerns are addressed satisfactorily. - Maintain Customer Records: Accurately document customer interactions and issues in our database for tracking and future reference. - Follow Up with Customers: Reach out to customers after resolving their issues to ensure their satisfaction and build a positive relationship. Required Skills and Expectations:- Strong communication skills, both verbal and written, to effectively interact with customers. - A good understanding of customer service principles and the ability to empathize with customers' needs. - Basic computer skills, including familiarity with using email and chat systems. - Ability to handle stressful situations calmly and maintain a positive attitude. - Willingness to learn and adapt to new processes and tools as needed for the job.