Administrative Skills Fresher Jobs in Kochi

Position OverviewAn Air Cargo Executive is responsible for managing and coordinating the movement of cargo through air transport. The role involves handling documentation, ensuring regulatory compliance, coordinating with airlines, customs, and clients, and maintaining efficient cargo operations from origin to destination. The executive ensures smooth, timely, and secure shipment handling while delivering high levels of customer service.Key Responsibilities1. Cargo Operations & CoordinationManage day-to-day air cargo import/export operations.Liaise with airlines, freight forwarders, customs brokers, and ground handling agents.Plan and coordinate cargo loading, unloading, and storage operations.Monitor shipment movement and ensure timely dispatch and delivery.Handle special shipments such as perishable, valuable, or dangerous goods in compliance with IATA standards.2. Documentation & CompliancePrepare and verify all shipment-related documents including Air Waybills (AWB), invoices, packing lists, and cargo manifests.Ensure compliance with customs regulations, DGCA, IATA, and airline policies.Coordinate with clearing agents for customs clearance and documentation submission.Maintain accurate and updated shipment records for audits and reporting.3. Customer Service & CommunicationCommunicate with clients regarding shipment status, rates, and delivery timelines.Provide quotations, shipping schedules, and cargo tracking updates.Handle customer complaints or delays with prompt and professional resolution.Build and maintain long-term relationships with customers and airline partners.4. Pricing & Revenue ManagementCoordinate with airlines and consolidators for cargo space and rate negotiation.Prepare cost estimates, quotations, and billing documentation.Monitor freight rates, surcharges, and optimize cost efficiency for shipments.5. Safety & Quality ControlEnsure all cargo operations comply with safety and security standards.Verify correct labeling, packaging, and handling of cargo, especially hazardous materials.Conduct inspections to ensure proper cargo documentation and storage.6. Reporting & Administrative TasksPrepare daily, weekly, and monthly reports on shipment activities and performance metrics.Maintain systematic filing of shipment records, invoices, and delivery notes.Support audit activities and maintain confidentiality of all cargo-related information.Preferred Skills & CompetenciesStrong knowledge of air cargo procedures and airline operations.Familiarity with IATA, DGCA, and customs regulations.Proficiency in MS Office, CargoSpot, Cargowise, or similar cargo software.Excellent communication, coordination, and negotiation skills.Attention to detail, accuracy, and ability to work under pressure.Strong analytical and problem-solving abilities.Team player with customer-focused attitude.Educational QualificationGraduate in Logistics, Supply Chain Management, Aviation, or Commerce (preferred).Additional certification in IATA Cargo Handling / Dangerous Goods Regulations (DGR) is an added advantage.Experience Required06 years of experience in air cargo operations, freight forwarding, or airline cargo department.Freshers with IATA or logistics training may also apply for junior roles.Work EnvironmentBased at airport cargo terminals, airline offices, or freight forwarding companies.Shift-based work including weekends or holidays depending on flight schedules.Requires coordination with internal departments and external authorities.Key Performance Indicators (KPIs)On-time cargo dispatch and delivery rateCustomer satisfaction and retentionDocumentation accuracyRevenue generation and cost efficiencyCompliance and safety adherence

Job SummaryA Flight Attendant is responsible for ensuring the safety, comfort, and overall in-flight experience of passengers. The role includes conducting safety procedures, delivering exceptional customer service, managing cabin operations, and maintaining professional standards in compliance with airline policies and international aviation regulations. Key Responsibilities1. Passenger Safety & CompliancePerform pre-flight safety checks and ensure all equipment is operational.Conduct safety briefings and demonstrate emergency procedures to passengers.Ensure compliance with safety, security, and regulatory standards (IATA/ICAO).Monitor cabin throughout the flight to maintain a safe and secure environment.Respond promptly and effectively to in-flight emergencies, medical incidents, or unusual situations.2. Customer Service & Passenger CareWelcome passengers on board and assist with seating, boarding, and luggage placement.Provide high-quality service including meals, beverages, and premium hospitality.Address passenger inquiries, requests, and special needs with empathy and professionalism.Manage customer complaints diplomatically and resolve conflicts calmly.Ensure passenger comfort, cleanliness, and satisfaction throughout the journey.3. Cabin & In-Flight OperationsPrepare the cabin before takeoff and ensure readiness for landing and arrival.Coordinate service routines, duty-free sales, and onboard announcements.Manage inventory of catering supplies, amenities, and duty-free products.Handle cash, payment systems, and complete post-flight reports/documentation.Support smooth communication between cockpit crew, cabin crew, and ground staff.4. Professional Conduct & Team CollaborationMaintain high standards of grooming, uniform, and etiquette as per airline policy.Work collaboratively with multicultural team members in a dynamic environment.Attend mandatory training, briefings, and refresher courses regularly.Uphold the airlines brand image and deliver a positive passenger experience. Required Skills & CompetenciesExcellent customer service and hospitality skillsClear communication and interpersonal abilitiesHigh level of safety awareness and emergency handling capabilityConfident, calm, and professional behavior in stressful situationsStrong teamwork, adaptability, and problem-solving skillsCultural sensitivity and high emotional intelligence (EQ) Qualifications & ExperienceEducation: High School Diploma / 10+2 or equivalent (Degree in Hospitality/Aviation preferred)Experience:Freshers welcome (training provided)Experience in customer service, hospitality, or aviation is an advantageLanguage Skills:Proficiency in English (verbal & written)Additional languages preferred for international airlinesCertifications:First Aid & CPR (Preferred; may be provided by airline)Safety & Emergency Procedures (Required; provided after selection) Physical & Medical RequirementsGood physical health and medical fitness as per aviation standardsGood eyesight and hearing; ability to meet height/arm-reach requirementsNeat appearance with professional grooming standards Work ConditionsFlexible schedule, including nights, weekends, holidays, and long-haul flightsFrequent domestic and/or international travelFast-paced, multicultural, and physically demanding work environmentHandling challenging passengers, turbulence, time-zone changes, and irregular situations

Scans and Uploads to GsuiteFresh Application ProcessingRenewalsAccepting Maturity And Foreclosure applicationsUpdating and maintaining all registersDepositing Cash/Cheque to the bankCoordinating with meeting and other events arrangements