Telecalling Executive Job Vacancies in Maharashtra

1. Job PurposeTo raise funds for the organisation by reaching out to potential donors through telephone calls, explaining the NGO's mission, creating awareness about its social initiatives, and motivating individuals to contribute towards the cause.The Telecaller will be responsible for acquiring new donors, generating donations, converting leads into committed supporters, and maintaining positive relationships with existing donors.2. Key ResponsibilitiesA. Fundraising & Donor AcquisitionMake outbound calls to prospective donors using the database provided by the organisation.Explain the NGO's mission, vision, social initiatives, and impact.Persuade potential donors to support the organisation through one-time or monthly recurring donations.Convert interested prospects into confirmed donors.Promote monthly donation programmes and recurring contribution plans.Achieve assigned daily, weekly, and monthly fundraising targets.Follow up with interested prospects to maximise donation conversions.B. Donor Engagement & Relationship BuildingBuild trust and establish long-term relationships with potential and existing donors.Communicate the importance and impact of regular contributions.Follow up with existing donors for renewals and continued support.Contact inactive donors and encourage them to restart their contributions.Address donor queries and provide accurate information about the organisation.Ensure a positive and professional donor experience.C. Calling & Conversion PerformanceMake the required number of quality outbound calls every day.Maintain a healthy conversation-to-conversion ratio.Handle donor objections confidently and professionally.Explain donation amounts, payment methods, and recurring donation options.Ensure interested donors complete the donation process.Maintain proper follow-up records for every prospect.D. Reporting & DocumentationMaintain daily calling and fundraising reports.Update donor details, call outcomes, and follow-up status in CRM or Excel.Record confirmed donations and pending commitments.Share daily performance reports with the Team Leader.Ensure accurate donor information and data confidentiality.E. Ethical FundraisingRepresent the NGO professionally and honestly.Never misrepresent the organisation or its social impact.Respect donors' decisions and preferences.Follow approved calling scripts and fundraising guidelines.Ensure donor consent for recurring contributions and communications.

Key ResponsibilitiesOutbound Calling & Lead GenerationLead Conversion: Contact potential customers from provided databases/leads to introduce our products, services, or current promotional offers.Appointment Scheduling: Screen interested leads and fix qualified appointments for field sales executives, counselors, or management teams.Follow-up Calls: Maintain consistent phone follow-ups with warm leads, answering queries, sending brochures via WhatsApp/Email, and guiding them through the sales or inquiry funnel.Data Management & ReportingDatabase Maintenance: Accurately update call statuses, customer feedback, and appointment schedules in MS Excel / Google Sheets or CRM software.Target Achievement: Consistently meet or exceed daily calling quotas (e.g., 80-120 calls/day) and monthly lead conversion benchmarks.Feedback Collection: Gather insights on customer preferences and objection patterns, escalating key market feedback to team leads.

We are looking for a Customer Care Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively scheduling meetings with our potential clients.Responsibilities:1. Manage large amounts of inbound and outbound calls in a timely manner2. Follow communication scripts when handling different topics3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives4. Seize opportunities to upsell products when they arise5. Build sustainable relationships and engage customers by taking the extra mile6. Keep records of all conversations in our call center database in a comprehensible way7. Frequently attend educational seminars to improve knowledge and performance level8. Meet personal/team qualitative and quantitative targetsRequirements and Skills:1. Previous experience in a customer support role2. Track record of over-achieving quota3. Strong phone and verbal communication skills along with active listening4. Familiarity with CRM systems and practices5. Customer focus and adaptability to different personality types6. Ability to multi-task, set priorities and manage time effectively7. High school degreePay: 15,000.00 - 20,000.00 per monthWork Location: Sakinaka, Mumbai, MH, India

We are looking for a dedicated Call Center Executive to join our team in Mumbai. This full-time position is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education.In this role, you will be responsible for handling customer inquiries and concerns, ensuring a high level of customer satisfaction through effective communication. Key Responsibilities include:1. Responding to Customer Queries: You will assist customers by providing information required for their inquiries, helping solve issues quickly and effectively.2. Maintaining Records: Accurately documenting customer interactions and feedback will be essential, ensuring all relevant information is recorded for future reference.3. Escalating Issues: When necessary, you will identify and escalate complex issues to appropriate teams to ensure they are resolved in a timely manner.4. Providing Excellent Service: Your primary goal will be to offer top-notch customer service, ensuring clients feel valued and supported throughout their interaction with the company.To succeed in this role, you should have strong communication skills and the ability to work effectively in a team. Being patient and empathetic towards customers is crucial for managing their needs. Basic computer skills and a willingness to learn will also be important as you navigate the various systems in place. Your positive attitude and commitment to service excellence will contribute significantly to our team's success.CALL OR WHATSAPP 8657935383.

Business Development & Revenue Growth Drive College/Institute/Tutorial classes , approval and achieve monthly/quarterly revenue targets. Develop and execute local marketing strategies and outreach campaigns. Build partnerships with schools, colleges, corporate organizations, and community groups. Cold Callings, impressive Initial discussion and fixing the presentation with the college Authorities.Salary +Incentivescall on the whatsapp no.Sales -target orientedCredit card/ Insurance selling exp.

Job OverviewJoin our BPO team as a Telecaller, engaging with customers across various sectors including sales, banking, and visa services. This is an ideal full-time opportunity for enthusiastic freshers.Key ResponsibilitiesMake outbound calls to connect with potential customers.Provide clear information and address customer inquiries.Maintain accurate records of all customer interactions.Work towards achieving daily communication and sales targets.Requirements & DetailsMinimum Qualification: 10th PassExperience Level: Fresher welcomeEnglish Fluency: Fluent English requiredSalary: ?12,000 - ?30,000 per monthWork Mode: In-Office (Full-Time)Working Hours: Monday to Saturday, 9:00 AM - 6:30 PM (Rotational Shift)Location : PAN IndiaPlease drop your cv with the role you are interest at jobsforall025@gmail.com

We are looking for a motivated Tele Caller to join our team in Borivali East, Mumbai. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed at least the 10th grade.nnAs a Tele Caller, your key responsibilities will include:nn1. Making Calls: You will be responsible for reaching out to potential customers over the phone. This involves introducing our services and gathering valuable information about their needs.nn2. Customer Interaction: Engaging with customers in a friendly and professional manner is essential. You will listen to their inquiries, provide appropriate solutions, and ensure they have a positive experience.nn3. Updating Records: You will maintain accurate records of calls made and customer interactions. This is crucial for tracking progress and following up as needed.nn4. Feedback Gathering: You will collect feedback from customers about our services. This information will help improve our offerings and enhance customer satisfaction.nnTo succeed in this role, you should possess strong communication skills and the ability to engage with different types of people. Being patient and having a good understanding of customer service principles are important. You should also be organized and detail-oriented to keep track of your calls and follow up effectively. If you are enthusiastic about working in a dynamic environment and are eager to learn, we encourage you to apply.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Company Name - Western Outdoor Structures Pvt Ltd.Company URL - https://www.westernoutdoor.in/Job Responsibilities:To generate potential business leads and enquiries for fabric welding work through social media platforms, online business portals and other digital sources. The candidate will be responsible for identifying prospective customers, making outbound calls, understanding their requirements and coordinating with the sales team to convert leads into business opportunities.1. Online Lead Generation- Generate businesses through social media platforms such as LinkedIn, Facebook, Instagram and other relevant channels.- Identify potential customers through online portals such as IndiaMART, TradeIndia, Justdial and other B2B platforms.- Search and identify contractors, fabricators, architects, construction companies, infrastructure companies and potential clients requiring fabric welding services.- Actively explore new online platforms and sources to generate quality business enquiries.2. Tele calling & Customer Coordination- Make outbound calls to prospective customers and introduce the company's fabric welding services.- Understand customer requirements, project details, quantities and business opportunities.- Follow up with potential customers regularly to generate business enquiries.- Share company profiles, service details and relevant project references with prospective clients.3. Lead Management- Maintain a proper database of generated leads and customer information.- Record enquiry details, customer requirements, follow-up dates and lead status.- Qualify leads based on project requirements and business potential.- Forward qualified leads to the sales team for further discussion and conversion.4. Sales & Marketing Support- Support the sales team in identifying new business opportunities.- Maintain regular follow-ups with existing enquiries.- Monitor competitor activities and explore new markets for fabric welding services.- Work towards achieving monthly lead generation and enquiry targets.

We are looking for a dedicated Telecalling Executive to join our team in Virar West, Mumbai. This role is ideal for freshers eager to kickstart their careers in a dynamic environment.Key Responsibilities:1. Customer Engagement: Make outbound calls to potential clients to introduce and promote services. Engage effectively to build rapport.2. Lead Generation: Identify and gather information about prospective clients to generate leads. Document interactions and update lead status in our system.3. Follow-Up Calls: Conduct follow-ups with leads to ensure effective communication and answer any queries they may have.4. Data Management: Maintain accurate records of calls and customer interactions in our database, ensuring all information is up to date.5. Team Collaboration: Work closely with the sales and marketing teams to align your efforts with ongoing campaigns and objectives.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills to effectively convey information and engage with customers over the phone. Candidates are expected to be self-motivated, goal-oriented, and possess good listening skills. Familiarity with basic computer operations is preferred. The ability to work well in a team and adapt to a fast-paced environment will be essential for success in this full-time role.

Company: Brandcare Healthcare Advertising and Branding Pvt. Ltd.Brand/Product: DocintoshJob Type: Full-timeWork Mode: Work from Office (WFO)Experience: 1-3 yearsAbout DocintoshDocintosh is a professional network for verified doctors and medical students in India. It connects healthcare professionals with opportunities to participate in surveys, polls, case studies, content reviews, and healthcare market research initiatives.Role OverviewWe are looking for a confident and result-oriented Telecaller to connect with doctors and medical students, explain Docintosh's platform and opportunities, generate interest, and support the onboarding and engagement of healthcare professionals.Key ResponsibilitiesMake outbound calls to doctors and medical students to introduce Docintosh and its offerings.Explain the platform's benefits and encourage eligible healthcare professionals to register and complete their profiles.Follow up with prospective members to drive registrations, onboarding, and engagement.Conduct follow-up calls for surveys, polls, research studies, and other relevant initiatives.Maintain and update call records, lead databases, registration status, and follow-up trackers.Achieve daily and monthly calling, registration, and engagement targets.Handle queries professionally and communicate accurate information about the platform.Coordinate with the internal team to share updates, feedback, and campaign progress.Maintain professional communication and confidentiality while interacting with healthcare professionals.Required Skills and Qualifications1-3 years of experience in telecalling, telesales, customer engagement, or lead generation.Excellent verbal communication and interpersonal skills.Confidence in making outbound calls and handling follow-ups.Basic knowledge of MS Excel, Google Sheets, and CRM tools.Strong persuasion, listening, and relationship-building skills.Target-oriented approach with good follow-up and record-keeping abilities.Experience in healthcare, pharmaceuticals, medical research, or healthcare platforms will be an added advantage.Key Performance Indicators (KPIs)Number of outbound calls completed.Number of doctors and medical students successfully contacted.Registrations and profile completions generated.Follow-up conversion and member engagement rates.Accuracy of call records and timely reporting.

We are seeking a dedicated Customer Service Executive to join our team in Mumbai. The ideal candidate will have a strong passion for helping customers and providing excellent service. Key Responsibilities: - Responding to Customer Inquiries: Address customer questions, concerns, and requests promptly and accurately to enhance their overall experience. - Maintaining Records: Keep thorough and organized records of customer interactions and transactions to support future communications and follow-ups. - Providing Product Information: Offer detailed information about products and services, assisting customers in making informed choices to meet their needs. - Resolving Issues: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome to build customer loyalty. - Collaborating with Team Members: Work together with other departments to address customer needs and improve service delivery.Required Skills and Expectations: Candidates must have at least 2 years of experience in customer service or a related field, paired with a graduate degree. Strong verbal and written communication skills are essential, alongside a friendly and approachable demeanor. Attention to detail and problem-solving abilities are crucial to effectively assist customers. The ability to work collaboratively within a team while maintaining a positive attitude is also important. This full-time position requires a commitment to providing exemplary service in an office environment.

Job Role: Business Development Executive - Sales Company Name: Biopapro Cutleries Pvt. Ltd.Experience Required: 1-2 YearsSalary: 20,000 - 35,000 per month (based on experience, skills, and interview performance)Job Location: Grant Road Job SummaryWe are looking for a proactive and result-oriented New Business Development Executive to identify new business opportunities, generate leads, build strong client relationships, and contribute to the company's growth. The ideal candidate should have good communication, negotiation, and follow-up skills, along with the ability to understand client requirements and convert potential leads into business opportunities.Key Responsibilities- Identify and research potential clients, target markets, and new business opportunities.- Generate leads through cold calling, emails, LinkedIn, online platforms, networking, and other channels.- Connect with prospective clients to understand their business needs and introduce the company's products or services.- Schedule client meetings, conduct follow-ups, and coordinate with the sales team to move prospects through the sales process.- Prepare and share business proposals, quotations, presentations, and other sales-related documents.- Build and maintain strong professional relationships with new and existing clients.- Follow up with potential customers regularly to convert leads into successful business deals.- Maintain and update the database of leads, prospects, client interactions, and sales activities.- Monitor market trends, competitor activities, and customer requirements to identify new growth opportunities.- Coordinate with internal teams to ensure smooth communication and timely responses to client requirements.- Track sales performance, lead conversion, and follow-up activities, and prepare regular reports for management.- Work towards achieving monthly and quarterly business development targets.Requirements and Qualifications- 1-2 years of experience in business development, sales, lead generation, or a related field.- Strong verbal and written communication skills.- Good negotiation, presentation, and relationship-building abilities.- Ability to identify business opportunities and generate quality leads.- A target-oriented approach with strong follow-up and problem-solving skills.- Basic knowledge of MS Excel, email communication, and sales reporting.- Familiarity with LinkedIn, online lead-generation platforms, or CRM software will be an added advantage.- Ability to work independently as well as collaboratively with the sales teamreferred Candidatewho can develop new business opportunities, maintain a strong sales pipeline, and contribute to the company's revenue growth.

We are hiring an Export Sales Executive / International SDR (Arabic & English - 100% Remote / Work-from-Home) at Tirupati Ganeshkripa Agro Products Pvt. Ltd. (TGK Agro - https://tgkagro.com). Call pre-emailed wholesale foodstuff importers across the UAE, Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain using our browser-based Mobile SDR CRM & Cloud Power Dialer. Compensation: Rs. 100/hour Formative Base (Rs. 400 per 4-hr block / Rs. 800/day, first 2 days settled daily) + Rs. 10,000 to Rs. 25,000 per FCL container closing bonus from Day 1 upon shipment and payment realization. Email export@tgkagro.com to apply.

Making & Receiving Telephone Calls and Assisting DefaultersMaintaining An Accurate Record of All Calls Made and ReceivedInforming Defaulters About Their Debts and Ensure Payments Are MadeShould be Able to Send Updates Via Whats App to Customers As & When RequiredMust Handle 100+ Outgoing/Incoming Calls DailyConvincing Skills & Should Be Target OrientedRoles & Responsibilities.Calling Potential DefaultersExplaining & Conveyancing Defaulters for PaymentCollection And Follow

We are seeking a dedicated Telecalling Executive to join our team in Andheri East, Mumbai. This role involves engaging with potential and existing clients through phone calls to promote our products and services.Key Responsibilities:- Cold Calling: Initiate calls to prospective customers to introduce our offerings and generate interest, maintaining a positive and encouraging tone.- Customer Engagement: Build and maintain strong relationships with clients by understanding their needs and providing suitable solutions, ensuring a personalized approach.- Lead Generation: Identify and qualify leads to support the sales team, utilizing effective questioning techniques to gather essential information.- Follow-up Calls: Reach out to leads and clients for follow-ups, ensuring timely communication and addressing any queries they may have.- Data Recording: Maintain accurate records of customer interactions and transaction details in our CRM system, ensuring all information is up-to-date for future reference.Required Skills and Expectations:Candidates must possess excellent verbal communication skills and be comfortable speaking on the phone. A good understanding of sales techniques and the ability to persuade others will be crucial for success in this role. Strong organizational skills and attention to detail are essential for managing multiple tasks effectively. The ideal candidate should be a graduate with 1 to 7 years of experience in telecalling or customer service, demonstrating a proactive approach to achieving goals and a strong commitment to fostering customer relationships.

Key Responsibilities & DutiesCall Handling: Perform outbound calls to prospective customers or handle inbound customer inquiries following predefined scripts and guidelines.Lead Generation & Sales: Pitch company products/services clearly, handle customer objections, and convert potential leads into qualified sales or appointments.Customer Support: Provide accurate information regarding products, services, pricing, or billing, and resolve customer complaints efficiently.Data Management: Log, update, and maintain detailed, accurate records of every customer interaction and call outcome in the CRM system or spreadsheet trackers.Follow-Up: Conduct timely follow-ups with interested prospects to guide them through the sales or inquiry pipeline.Target Achievement: Consistently meet or exceed daily/weekly/monthly quotas for call volume, talk time, lead generation, or sales targets.Market Feedback: Share recurring customer feedback, concerns, or common objections with supervisors to help refine script quality and sales strategies.

Key ResponsibilitiesMake outbound calls to prospective customers.Handle inbound inquiries and provide product/service information.Generate and qualify leads through telephonic conversations.Follow up with potential customers and maintain a sales pipeline.Achieve monthly sales and revenue targets.Maintain accurate records of customer interactions in CRM or spreadsheets.Resolve customer queries and provide excellent customer service.Coordinate with the sales and marketing teams to improve conversions.Prepare daily and weekly call reports.