Telecaller Jobs For Freshers - Navi Mumbai

1. Job Purpose

To raise funds for the organisation by reaching out to potential donors through telephone calls, explaining the NGO's mission, creating awareness about its social initiatives, and motivating individuals to contribute towards the cause.

The Telecaller will be responsible for acquiring new donors, generating donations, converting leads into committed supporters, and maintaining positive relationships with existing donors.

2. Key Responsibilities

A. Fundraising & Donor Acquisition

Make outbound calls to prospective donors using the database provided by the organisation.

Explain the NGO's mission, vision, social initiatives, and impact.

Persuade potential donors to support the organisation through one-time or monthly recurring donations.

Convert interested prospects into confirmed donors.

Promote monthly donation programmes and recurring contribution plans.

Achieve assigned daily, weekly, and monthly fundraising targets.

Follow up with interested prospects to maximise donation conversions.

B. Donor Engagement & Relationship Building

Build trust and establish long-term relationships with potential and existing donors.

Communicate the importance and impact of regular contributions.

Follow up with existing donors for renewals and continued support.

Contact inactive donors and encourage them to restart their contributions.

Address donor queries and provide accurate information about the organisation.

Ensure a positive and professional donor experience.

C. Calling & Conversion Performance

Make the required number of quality outbound calls every day.

Maintain a healthy conversation-to-conversion ratio.

Handle donor objections confidently and professionally.

Explain donation amounts, payment methods, and recurring donation options.

Ensure interested donors complete the donation process.

Maintain proper follow-up records for every prospect.

D. Reporting & Documentation

Maintain daily calling and fundraising reports.

Update donor details, call outcomes, and follow-up status in CRM or Excel.

Record confirmed donations and pending commitments.

Share daily performance reports with the Team Leader.

Ensure accurate donor information and data confidentiality.

E. Ethical Fundraising

Represent the NGO professionally and honestly.

Never misrepresent the organisation or its social impact.

Respect donors' decisions and preferences.

Follow approved calling scripts and fundraising guidelines.

Ensure donor consent for recurring contributions and communications.

• Experience

  0 - 6 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  Tele Caller

• Industry Type

  NGO / Social Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Nano Wing, Fatasia Business Park, Vashi