Sales Coordinator Job Vacancies in Tamil Nadu

We are looking for Any Degree Graduate for Mercendiser with 3+ years experience in Tiruppur Location.Sourcing & Costing: Calculate garment costs and buy the right fabrics, yarns, and accessories.Sampling: Create and get buyer approval for proto, fit, and pre-production samples.Planning (T&A): Set up Time and Action calendars to track every step of production.Coordination: Link internal teams (cutting, sewing, packing) with external clients.Immediate Joiners Preferred.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for a motivated Sales Coordinator to support our sales team in Chennai. The ideal candidate will have 3 to 7 years of experience in sales coordination and hold a graduate degree.Key Responsibilities: 1. Sales Support: Assist the sales team by preparing sales reports, tracking sales activities, and maintaining sales records to ensure smooth operations. 2. Customer Communication: Act as a liaison between customers and the sales team, addressing inquiries, managing orders, and ensuring timely delivery of products. 3. Data Management: Maintain the customer database and update information regularly to keep records accurate and up to date. 4. Scheduling: Coordinate meetings for the sales team, including preparation of materials and agendas to maximize productivity. 5. Order Processing: Manage order entries and follow up on order statuses to ensure customer satisfaction and timely service.Required Skills and Expectations: Candidates must have excellent communication and interpersonal skills to effectively interact with clients and team members. Strong organizational abilities and attention to detail are essential for maintaining accurate records and managing multiple tasks. Proficiency in MS Office applications, especially Excel, is required. A proactive attitude and the ability to work collaboratively in a fast-paced environment will be highly valued. Male candidates are preferred for this role.