Sales Support Executive Jobs

K9HR SOLUTIONS, Varsha Dabhi(HR Recruiter - Mo. No. 9099970515 Email ID: hr022.k9hrs@gmail.com) is looking for dedicated Customer Support Executive to join our team in Rajkot, India. The ideal candidate will have a post-graduate degree and 1 to 2 years of experience in customer service. This full-time position requires a female candidate to provide efficient support and enhance customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns through various communication channels, ensuring that all issues are resolved promptly and professionally.- Provide Product Information: Educate customers about our products and services, ensuring they have a clear understanding of features, benefits, and usage.- Manage Customer Complaints: Handle and resolve customer complaints with empathy and professionalism, striving to maintain a positive relationship and achieve customer satisfaction.- Maintain Records: Keep accurate records of customer interactions, feedback, and issues in our database to help improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve overall service delivery.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. Strong problem-solving abilities and a customer-centric approach are essential for this role. A good understanding of computer systems and familiarity with customer relationship management (CRM) software will be advantageous. You should also be detail-oriented, capable of managing multiple tasks, and be a team player who can work in a dynamic office environment.

Key Responsibilities:Customer Experience & Engagement Welcome and greet all visitors with warmth and professionalism, ensuring a strong firstimpression. Understand client requirements, preferences, and guide them through product ranges,materials, and finishes. Explain product features, design benefits, and customization options effectively. Coordinate with the Design and Sales teams to ensure seamless client handovers andtimely follow-ups. Ensure clients are comfortable during their visit - offering refreshments and maintaininga pleasant environment.Client Management & Lead Handling Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs. Categorize and qualify leads based on their stage (walk-in, design consultation, quotation,and closure). Schedule and confirm client appointments for design or sales discussions. Maintain communication with potential clients through calls, messages, or emails fortimely follow-ups. Track client progress through the sales funnel and update the sales/design teamsaccordingly. Maintain confidentiality and professionalism while handling client information. Support the sales team in preparing or sharing basic information, brochures, orintroductory presentations.Showroom Presentation & Maintenance Maintain a neat, organized, and visually appealing showroom at all times. Ensure displays, lighting, and signage are functional and aligned with brand standards. Check that product samples, catalogues, and marketing materials are up to date andadequately stocked. Conduct daily opening and closing checks for showroom readiness. Coordinate any repairs, cleaning, or display updates with relevant vendors or internalteams.Operational & Administrative Coordination Maintain inventory of samples, marketing materials, and consumables. Support in planning and executing client meetings, presentations, and product demosessions. Coordinate with procurement, stores, and service teams for display or materialrequirements. Prepare daily/weekly reports on enquiries, client footfall, and showroom operations. Assist in planning in-centre events, collaborations, and marketing campaigns.Sales & Marketing Support Provide administrative and coordination support to the sales team for client follow-upsand documentation. Ensure all enquiry data is properly logged, tracked, and shared with relevant teammembers. Collect customer feedback post-visit and share insights to enhance the brand experience. Stay updated on new products, finishes, and company offerings to communicateeffectively with clients.Key Performance Indicators (KPIs): Customer satisfaction and feedback ratings. Number and quality of leads captured and converted. Accuracy of enquiry records and CRM data. Timeliness of follow-ups and client coordination. Showroom upkeep and brand presentation consistency.

Assist customers in selecting Gold jewellery.Explain Gold product details, pricing, and offers.Achieve sales targets.Maintain showroom displays.Handled Gold jewellry billing and customer queries.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Assist Customers in Selecting JewelryExplain Product Details, Pricing OffersAchieve Sales Targets.Maintain Showroom DisplaysHandle Billing ,customer QueriesStay Updated On New Jewelry Collections

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.