Sales Support Executive Jobs

We are seeking a dedicated Online Sales Support Executive to assist our sales team from the comfort of their home. This part-time role is perfect for freshers who have completed their 10th grade and are eager to begin their career in online sales.Key Responsibilities:1. **Customer Interaction**: Engage with potential customers through online channels, answering inquiries and providing product information.2. **Order Processing**: Assist in processing customer orders accurately and efficiently, ensuring a smooth transaction experience.3. **Data Management**: Maintain customer records and sales updates in our database, ensuring all information is current and correct.4. **Follow-Up**: Reach out to customers post-purchase to gather feedback and encourage repeat business, helping to build lasting relationships.5. **Sales Support**: Assist the sales team in preparing sales reports and managing inventory levels to optimize fulfillment.Required Skills and Expectations:Candidates must have strong communication skills, as interacting with customers effectively is crucial. A basic understanding of computer applications and online sales platforms is expected, as these will be used daily. Attention to detail is important when processing orders and maintaining records. A positive attitude and willingness to learn are essential for success in this role. The ideal candidate should be self-motivated and able to work independently while being part of a remote team.

We are looking for a dedicated and motivated Call Center Executive to handle customer inquiries and provide assistance from the comfort of your home. This role is suitable for freshers who have completed at least the 10th grade.Key Responsibilities:1. **Customer Support**: Answer incoming calls and respond to customer queries efficiently and courteously, ensuring a positive experience.2. **Problem Solving**: Identify customer issues and provide appropriate solutions, documenting the interaction for future reference.3. **Data Entry**: Maintain accurate records of customer interactions, including inquiries, complaints, and feedback in the company system.4. **Product Knowledge**: Stay informed about company products and services to provide accurate information to customers and enhance their understanding.5. **Follow Up**: Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues as needed.Required Skills and Expectations:Candidates must have strong communication skills, both verbal and written, to convey information clearly and effectively. A good understanding of basic computer operations is essential for data entry tasks. We expect a professional attitude and the ability to handle stressful situations calmly. Time management skills are crucial as you will manage multiple tasks. A strong willingness to learn and adapt to new challenges will also be important in this role. Flexibility to work in varying shifts may be required to meet customer needs.

Assist customers in selecting Gold jewellery.Explain Gold product details, pricing, and offers.Achieve sales targets.Maintain showroom displays.Handled Gold jewellry billing and customer queries.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

As a Customer Support Executive, your primary role will be to assist customers with their inquiries and ensure a positive experience. You will be the first point of contact for customers seeking support.**Key Responsibilities:**- **Respond to Customer Inquiries**: Handle incoming calls, emails, and messages to address customer questions and issues effectively.- **Provide Product Information**: Offer detailed descriptions and answers about our services and products to help customers make informed decisions.- **Troubleshoot Issues**: Identify problems that customers face and guide them through the steps to resolve these issues promptly.- **Maintain Customer Records**: Accurately document customer interactions and feedback in our system to ensure seamless follow-ups.- **Foster Positive Relationships**: Build rapport with customers to enhance their trust and loyalty towards the brand.- **Collaborate with Teams**: Work closely with other departments to address customer concerns, share feedback, and improve service delivery.Required skills and expectations for this role include:- **Strong Communication Skills**: You should be able to express ideas clearly and interact positively with customers.- **Problem-Solving Ability**: You must think quickly on your feet to provide solutions to customer queries.- **Patience and Empathy**: Understanding customer frustrations and addressing them calmly is crucial.- **Basic Technical Skills**: Familiarity with computer systems and customer service software is beneficial.- **Team Player Attitude**: You should be open to collaborating with colleagues to ensure customer satisfaction.- **Willingness to Learn**: An eagerness to improve skills and knowledge about products will be important for success in this role.

We are looking for a dedicated and enthusiastic Call Center Executive to join our team in Kolkata. This is an entry-level position suitable for candidates who have completed their 10th grade and are eager to begin a career in customer service.Key Responsibilities:- **Handling Incoming Calls:** You will assist customers by answering their queries, providing information about products and services, and resolving any issues they may have.- **Making Outbound Calls:** You will reach out to potential and existing customers to promote services, gather feedback, and ensure satisfaction, often following up on previous inquiries.- **Maintaining Customer Records:** Accurately documenting all customer interactions is essential. You will update customer information in the database to ensure our records are current.- **Working in a Team Environment:** Collaborating with fellow team members is crucial for providing excellent service. You will share insights and support one another in meeting team goals.Required Skills and Expectations:We seek female candidates who are proactive, organized, and possess strong communication skills. Being polite and patient with customers is essential, as is the ability to handle stressful situations gracefully. A basic understanding of computer systems is necessary, along with a willingness to learn. You should be prepared to work full-time in an office environment and be committed to delivering excellent customer service at all times.

Assist Customers in Selecting JewelryExplain Product Details, Pricing OffersAchieve Sales Targets.Maintain Showroom DisplaysHandle Billing ,customer QueriesStay Updated On New Jewelry Collections

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.