Process Executive Job Vacancies in West Bengal

Telesales ExecutiveDepartment: SalesExperience: 0-2 YearsLocation: KolkataEmployment Type: Full-TimeJob SummaryWe are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Generate and qualify leads through telephone calls.Explain company products/services clearly and effectively.Understand customer requirements and recommend suitable solutions.Follow up regularly with interested prospects and maintain the sales pipeline.Convert leads into successful sales and achieve monthly targets.Handle customer queries and resolve basic concerns professionally.Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.Build and maintain positive relationships with customers.Coordinate with the sales and operations teams for smooth order/service processing.Prepare daily and weekly sales reports.Follow up on pending orders/payments wherever required.Stay updated about company products, services, offers, and sales processes.KRA / KPINumber of outbound calls madeQualified leads generatedLead-to-conversion ratioMonthly sales/revenue achievementFollow-up effectivenessCustomer engagement and retentionCRM/data accuracyAchievement of assigned sales targetsDaily productivity and call qualityRequired SkillsExcellent verbal communication skillsStrong convincing and negotiation abilitiesGood listening and interpersonal skillsTarget-oriented and self-motivatedAbility to handle rejection and work under pressureBasic knowledge of MS Office and CRM softwareGood follow-up and relationship-building skillsProfessional and positive attitudeEligibility CriteriaGraduate in any discipline preferred.0-2 years of experience in telesales, telecalling, inside sales, customer service, or a similar role.Freshers with good communication and convincing skills may also apply.Candidates comfortable with making a high volume of outbound calls will be preferred.Key CompetenciesCommunication Customer Focus Persuasion Negotiation Result Orientation Follow-up Teamwork Accountability Time Management Positive AttitudeHow to ApplyInterested candidates can reach out to us: Call or WhatsApp: 9073909028 Email: hr@rharlalka.comJoin our team and build your career with us!

* Handle inbound and outbound customer calls professionally.* Respond to customer queries and provide accurate information.* Assist customers with their requests, complaints, and service-related issues.* Follow up with customers and maintain regular communication.* Maintain customer details, call records, and follow-up status.* Handle customer communication through phone, email, and WhatsApp.* Resolve customer issues efficiently and escalate complex queries when required.* Maintain a positive and professional relationship with customers.* Achieve assigned calling, customer service, and follow-up targets.* Work independently and manage daily tasks effectively in a Work From Home environment.

Job Title: Accounts Executive * Location: Bhadreshwar, Hooghly (Nearby candidates preferred)* Experience: 1-5 years (Minimum 1 year in a CA Firm is mandatory)* Education: B.Com / B.Com (Honours)

We are seeking a Data Entry Executive to join our team in Kolkata. This role is perfect for individuals who are detail-oriented and have a passion for working with data. As a Data Entry Executive, you will be responsible for accurately entering data into our systems and ensuring data integrity.Key Responsibilities:- Data Entry: Enter data into the companys database with a high level of accuracy to maintain quality and reliability.- Data Verification: Review and verify data for accuracy, correcting any discrepancies to ensure information is up-to-date and correct.- Record Maintenance: Organize and maintain files and records, ensuring that all data is easily accessible for future reference.- Collaboration: Work closely with team members to assist in data-related projects and support other departments as needed.- Reporting: Generate and prepare regular reports for management to track data entry progress and identify areas for improvement.Required Skills and Expectations:- A minimum educational qualification of 12th pass is required; prior experience is not mandatory but will be considered a plus.- Strong attention to detail to ensure data accuracy and minimize errors in data entry tasks.- Basic computer literacy, including familiarity with MS Office applications such as Word and Excel.- Good organizational and time management skills to handle multiple tasks and meet deadlines efficiently.- Effective communication skills for collaborating with team members and addressing queries. This is a full-time position requiring you to work from the office. If you are eager to start your career in data management, we encourage you to apply.

We are seeking a dedicated and experienced Account Executive to join our team in Madhyamgram, North 24 Parganas. The ideal candidate will have 3 to 8 years of experience in account management and will be responsible for handling client relationships and driving sales growth.Key responsibilities include:- Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.- Sales Development: Identify new sales opportunities and foster relationships with potential clients to expand our client base.- Account Management: Oversee and manage assigned accounts, ensuring client satisfaction and retention by resolving any issues promptly.- Reporting and Analysis: Prepare regular reports on account status, sales performance, and market trends to inform management decisions.

We are looking for an International BPO Executive to join our team in Rajarhat. In this role, you will interact with international clients and help them with their inquiries and issues.Key Responsibilities:- Customer Support: Provide assistance to customers via phone, email, or chat to resolve their queries efficiently and effectively.- Issue Resolution: Identify customer problems and offer suitable solutions, ensuring that customer satisfaction is maintained.- Data Entry: Accurately enter customer information and feedback into our systems to ensure records are up to date and complete.- Sales Support: Assist in promoting our services and products, contributing to sales objectives by guiding customers through the purchase process.- Feedback Collection: Gather and document customer feedback to help improve our services and enhance the overall client experience.Required Skills and Expectations:Candidates should have 1 to 4 years of experience in a BPO or customer service role. A minimum educational qualification of 10th pass is required. Good communication skills in English are essential, as you will engage with international clients. You should be comfortable working in a team and possess a problem-solving attitude. Basic computer skills are necessary to handle data entry tasks effectively. Flexibility in working hours is expected to meet international client needs, along with a commitment to achieving targets and providing excellent service.

As a Calling Executive, you will play a crucial role in engaging with customers and promoting our services. Your primary responsibilities will include:- Making Outbound Calls: You will reach out to potential or existing customers to provide information about products and services, ensuring clarity and accuracy in communication.- Customer Engagement: You will listen to customer queries and concerns, ensuring that each interaction is handled with care and professionalism, leading to high customer satisfaction.- Data Entry and Management: You will maintain accurate records of customer interactions and feedback in our database, which helps in tracking performance and providing better service.- Achieving Targets: You will work towards meeting daily and monthly call targets, contributing to the team's overall success, and motivating yourself and your peers to excel.- Team Collaboration: You will work closely with team members and supervisors to share insights and best practices that enhance the calling process and improve customer experiences.For this role, you should possess the following skills and qualities:- Strong Communication Skills: You need to communicate clearly and effectively in both verbal and written forms to build rapport with customers.- Listening Skills: Ability to listen carefully to customer needs and respond appropriately.- Positive Attitude: A friendly and positive demeanor helps create a welcoming experience for customers.- Basic Computer Skills: Familiarity with using computers for data entry and managing customer information is essential.- Eagerness to Learn: A strong desire to learn and improve in a fast-paced environment is important, especially for those new to the workforce. This is a full-time position based in Kolkata, suitable for individuals with 0 to 5 years of experience.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.Key Responsibilities:- Handling Customer Calls: You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- Providing Information: Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- Resolving Issues: You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- Maintaining Records: Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- Achieving Targets: Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.Required Skills and Expectations:Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

About UsArohi Global Textiles (OPC) Pvt Ltd. is a renowned brand in Lingerie & Underwear Manufacture segment in India. Arohi Provides Premium quality and skin friendly underwear for men, women and kids. Arohi Global Textiles (OPC) Pvt Ltd partners with entrepreneurs and distributors to launch private-label innerwear and underwear lines. Role OverviewWe are hiring 5 Inside Sales Executives to make outbound calls to qualified leads interested in starting a distribution business with Arohi Global. The role is conversion-focused: you will explain our new business model of own brand, answer queries, overcome objections, and convert leads into clients. Immediate joiners preferred.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are looking for a Human Resource Executive in Kolkata who will play a key role in managing HR operations and supporting staff-related activities. The ideal candidate should have 1-3 years of experience and must be a graduate.Key Responsibilities include:1. Recruitment and Selection: You will assist in attracting, screening, and interviewing candidates to fill job openings. This includes posting job ads and coordinating interviews with hiring managers.2. Onboarding New Employees: You will help new hires integrate into the company by conducting orientation sessions and preparing onboarding materials, ensuring they understand company policies and their roles.3. Employee Relations: You will be the point of contact for employees for HR-related queries and needs, fostering a positive workplace environment and resolving any concerns that arise.4. HR Documentation: You will maintain employee records and HR databases, ensuring all documentation is accurate and up-to-date, facilitating smooth HR operations.The required skills include strong communication and interpersonal abilities, attention to detail, and proficiency in MS excel and statutory compliance (PF/ESIC). You should be organized, proactive, and able to manage multiple tasks simultaneously while maintaining confidentiality and professionalism in all HR dealings.

We are looking for a dynamic and target-oriented Marketing Executive to promote and generate business for ISO and BIS (ISI) certification services. visit us HTGMS.COM. Fixed Salary: As per company policy.Attractive monthly incentives on achieving and exceeding targets.Travel allowance (TA) and mobile reimbursement.

We are looking for a dedicated Back Office Executive to join our team in Kolkata. This role is ideal for freshers who have completed their 12th grade and are eager to learn in a dynamic environment. Key Responsibilities:- Data Entry: Accurately input and maintain important information in databases or spreadsheets to ensure that all data is current and accessible.- Documentation Management: Organize and manage all company documents, both digital and physical, making it easy to retrieve information when needed.- Customer Support: Assist customers through email or phone, addressing their queries and providing the necessary information to ensure a smooth experience.- Reporting: Prepare daily or weekly reports on various tasks to keep the management informed about progress and areas that need attention.- Coordination: Work closely with other departments to facilitate the smooth flow of information and support their operational needs.Required Skills and Expectations:- Strong attention to detail to ensure accuracy in all tasks, particularly in data entry and documentation.- Good communication skills, both written and verbal, to effectively interact with customers and team members.- Basic computer skills, including proficiency in Microsoft Office applications such as Word and Excel.- Ability to work independently and efficiently manage time to meet deadlines.- A positive attitude with a willingness to learn and adapt in a fast-paced work environment.

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. Data Entry: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. Documentation: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. Communication: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. Inventory Management: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. Reporting: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

We are looking for an enthusiastic International BPO Executive to join our team in Kolkata. This position is ideal for candidates with a passion for customer service and communication, whether you are an experienced professional or a fresh graduate.Key Responsibilities:- Customer Support: Provide excellent support to international customers through phone, email, or chat, ensuring their inquiries are addressed promptly and accurately.- Problem-Solving: Assist customers in resolving issues by understanding their needs and providing effective solutions, helping to enhance their overall experience.- Data Entry: Accurately input and maintain customer information in the system, ensuring that records are kept up-to-date and secure.- Feedback Collection: Gather customer feedback regarding products and services, which helps improve service quality and customer satisfaction.- Collaboration: Work closely with other team members and departments to share information and support overall business objectives.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills in English, as this role involves interacting with international clients. A professional demeanor and a friendly attitude are essential for delivering high-quality customer service. Familiarity with basic computer applications and typing skills is necessary. We appreciate candidates with strong problem-solving skills, a willingness to learn, and the ability to work well in a team environment. Since this position is office-based, we expect reliability and commitment to regular work hours. Whether you are just starting your career or have some experience, we invite you to apply and grow with us.

CRITERIA : ANY GRADUATE BASIC EXCEL KNOWLEDGE FLUENT IN ENGLISH SPEAKING OFFICE TIME ?? 9.30 AM ?? 6.30 PM YOU CAN TAKE ONE DAY OFF IN BETWEEN MONDAY TO FRIDAY NO LEAVE SHALL BE TAKEN ON SATURDAY & SUNDAY JOB LOCATION LILUAH