Process Executive Job Vacancies in Delhi NCR

As an International Voice Process Executive, you will be responsible for handling customer interactions and providing support in a professional manner. Your role will involve communicating with clients from various countries, ensuring their queries are resolved efficiently.**Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone calls, addressing their questions and concerns about products or services, ensuring satisfaction.- **Problem Solving:** Identify and understand issues faced by customers and provide appropriate solutions in a timely manner, aiming for first-call resolution.- **Record Keeping:** Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken, ensuring information is logged into the company database.- **Team Collaboration:** Work closely with your colleagues and supervisors to improve service quality and share insights on customer feedback, fostering a supportive work environment.- **Meeting Performance Metrics:** Aim to meet or exceed performance goals set by the management, including call handling time and customer satisfaction scores.**Required Skills and Expectations:**- Strong verbal communication skills are essential for effectively engaging with international customers.- A good understanding of customer service principles is expected to help maintain high satisfaction levels.- Basic technical skills are necessary to navigate computer systems and support tools used during calls.- Flexibility to adapt to changing situations and a willingness to learn new processes and tools.- A positive attitude and the ability to work well in a team setting will enhance workplace dynamics. Candidates should possess a minimum educational qualification of 12th grade and have between 0 to 3 years of experience in a similar role.

Job Responsibilities Data entry and backend operational work Maintaining records and updating data in Excel sheets/software Knowledge of KYC documents Coordination with internal teams and clients for case processing Ensuring accuracy and timely completion of assigned work Basic documentation and report preparationEligibility Criteria Graduate in any discipline Typing speed of minimum 30 WPM Basic knowledge of MS Excel Ability to read and write emails Good communication and coordination skills Male & Female candidates both can apply

US voice salesExciting opportunity for international BPOLocation: GurgaonSalary: up to 45kCab and meal providedMinimum 1 year experience in international voice sales US/UKExcellent English communication skillsImmediately joiningShare you cv on 8770287647

Were Hiring: International Voice Process (Travel Support) GurgaonLooking to kickstart or grow your career with a global leader in customer experience? Heres your chance to join Teleperformance - Airbnb Process and work in an exciting international environment!Company: Teleperformance (Airbnb Process)Location: GurgaonProcess: International Voice - Travel SupportSalary (In-Hand)Freshers: Up to 27,000/monthExperienced: Up to 32,000/monthJob DetailsShift: Rotational ShiftWorking Days: 5 Days a WeekInterview Mode: 100% VirtualEligibility CriteriaAny Graduate (Freshers & Experienced both can apply)Excellent English Communication Skills - MandatorySelection ProcessRiva AI RoundSelf RegistrationAMCAT (Minimum Score: 65)HR RoundOperations Round Perks & Benefits Two-way Cab Facility $150 Annual Performance Voucher (Based on KRA) Global exposure & growth opportunities

As an International BPO Executive, you will play a crucial role in supporting our global clients through effective communication and problem-solving. Your main responsibilities will include:- **Customer Support**: Handle inbound and outbound calls to assist customers with their inquiries, ensuring they receive accurate information and solutions in a polite and professional manner.- **Issue Resolution**: Identify customer issues and work diligently to resolve them. This may involve troubleshooting problems, providing step-by-step guidance, or escalating issues to higher-level teams.- **Database Management**: Maintain and update customer information in the company database. Ensure that all records are accurate and current to improve service efficiency.- **Team Collaboration**: Work closely with team members and management to meet performance targets. Share insights and suggestions to enhance team productivity and customer satisfaction.- **Feedback Collection**: Gather customer feedback after interactions and relay this information to relevant departments. This helps improve service quality and customer experience.To be considered for this role, you should have the following skills and qualifications:- **Effective Communication**: Strong verbal and written communication skills are essential for interacting with customers from diverse backgrounds.- **Problem-Solving Skills**: Ability to think critically and resolve issues efficiently while remaining calm under pressure.- **Technical Proficiency**: Basic computer skills are necessary, including familiarity with databases and Microsoft Office.- **Adaptability**: Willingness to learn and adapt in a fast-paced work environment.Previous experience is not mandatory, making this an excellent opportunity for fresh graduates or individuals who wish to start their careers in the BPO sector.

We are looking for a skilled Account Executive to join our team in Najafgarh. In this role, you will manage accounts and ensure client satisfaction while supporting the overall financial health of our business.**Key Responsibilities:**- **Client Relationship Management:** Build and maintain strong relationships with clients, ensuring their needs are met and that they receive high-quality service.- **Account Management:** Oversee daily activities related to assigned accounts, ensuring timely updates and addressing any concerns or issues that may arise.- **Financial Reporting:** Prepare and present regular reports on account performance, providing insights and recommendations to improve service and client satisfaction.- **Collaboration with Internal Teams:** Work closely with sales, finance, and customer support teams to ensure a seamless client experience and effective solutions delivery.- **Account Strategy Development:** Develop strategies to grow and enhance client accounts, identifying opportunities for upselling or cross-selling services to increase revenue.**Required Skills and Expectations:**- A Bachelors degree in Commerce (B.Com) is essential, providing a foundational understanding of accounting principles.- A minimum of 2 to 5 years of experience in account management or a similar role, with a track record of managing client accounts successfully.- Strong communication and interpersonal skills to effectively interact with clients and team members.- Good analytical skills for preparing reports and interpreting data.- Ability to work in a fast-paced environment while managing multiple accounts and projects efficiently.Applicants should be female and willing to work full-time from the office.

We are looking for a dedicated HR Admin Executive to join our team in Gurgaon. This is a full-time position, ideal for fresh graduates or candidates with up to one year of experience in HR or administration. The role requires a male candidate and involves working on-site at our office.**Key Responsibilities:**- **Recruitment Support:** Assist in the recruitment process by posting job openings, screening resumes, and scheduling interviews, ensuring that we attract suitable candidates for various positions.- **Employee Onboarding:** Help in onboarding new hires by preparing necessary documentation, conducting orientation sessions, and ensuring a smooth transition into the company.- **Employee Records Management:** Maintain and organize employee records, including personal information, attendance, and performance feedback, to ensure easy access and compliance with regulations.- **HR Documentation:** Prepare and manage HR-related documents, such as contracts, offer letters, and termination letters, maintaining accuracy and confidentiality.- **Payroll Assistance:** Support the HR team in processing payroll by gathering and verifying attendance data and compiling necessary reports.**Required Skills and Expectations:**The ideal candidate should possess strong communication skills, both verbal and written, to interact effectively with employees and candidates. Attention to detail is essential for maintaining accurate records and documentation. Candidates should be proficient in basic computer applications, especially MS Office. A positive attitude, willingness to learn, and the ability to work collaboratively in a team are vital for success in this role. Candidates should also be reliable and punctual, reflecting professionalism in their work.

Job Responsibilities:Make outbound calls to potential customersExplain products/services and generate interestConvert leads into successful salesFollow up with interested prospectsMaintain daily call records and update CRMAchieve daily/weekly/monthly sales targets

We are seeking a hands-on HR Executive to manage end-to-end HR operations in a manufacturing setup. The role involves close coordination with production teams, contractors, and management to ensure efficient workforce management, statutory compliance, and HR process excellence.Key Responsibilities: HR Operations & Administration Recruitment, Onboarding & Offboarding Statutory Compliance & Labour Laws Payroll & Attendance Management HRMS & MIS Reporting Grievance Handling & Employee Relations Factory Acts & Industrial HR . Track manpower, attendance, attrition, OT, and hiring metrics Support appraisal cycles and documentation Coordinate employee training programs Maintain training records

Job Title: Specialist - Tele SalesProcess: Personal Loan

Key ResponsibilitiesCold calling prospects from provided dataExplaining product/service brieflyIdentifying interested leadsQualifying leads (budget, need, timeline, authority)Booking meetings / demos for sales teamUpdating CRM / Excel sheets dailyFollow-up with warm leadsIdeal Candidate ProfileGood Hindi communication; English is a plusConfident on callsBasic sales mindsetComfortable with targetsComputer knowledge (Excel, CRM)Persistent and politeExperience LevelsFresherGood for script-based callingLower salaryNeeds training

Job Title: Telesales Executive (Credit Card / Loan Sales)Job Description:We are hiring candidates for telesales profile. The role involves calling customers, explaining credit card and loan offers, and converting leads into successful sales. Candidates should have good communication skills, convincing ability, and a positive attitude towards targets.Location: Uttam NagarTiming: 10 AM

Need telly caller No sales No target Just calling and attending clients