Operations Manager 12th Pass Jobs in Guwahati

We are looking for a dedicated Backend Operations Executive to join our team in Guwahati. This role is suitable for candidates with 0 to 6 years of experience and requires at least a 10th-grade education. You'll play a vital role in ensuring smooth operational processes within the organization. nnKey Responsibilities:nn1. Data Management: Efficiently maintain and update databases, ensuring all information is accurate and readily accessible for various departments.nn2. Process Support: Assist in executing backend operations activities by providing necessary support, helping teams to achieve their goals effectively.nn3. Communication: Collaborate with different teams and departments to streamline operations, ensuring clear and effective communication at all times.nn4. Problem-Solving: Quickly identify and resolve operational issues as they arise, using analytical skills to propose effective solutions.nn5. Documentation: Maintain organized records of processes and operations, ensuring compliance and ease of reference for future tasks.nnRequired Skills and Expectations:nnCandidates should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Good communication skills are essential, as youll be working closely with different teams. A basic understanding of data management and willingness to learn is also crucial for success in this role. The ideal candidate should be proactive, adaptable, and eager to contribute to the team. This is a full-time office-based role that offers a hands-on experience in backend operations.

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationsGuwahatiKolkataImphalJorhatSilcharPatnaShillongAizawlDimapurGangtokAgartalaJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 25,000 - 30,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 1,00,000+ per month

As an Airport Passenger Service Associate in Guwahati, you will play a vital role in ensuring a smooth and pleasant experience for our passengers at the airport. This position is suitable for individuals with 0 to 5 years of experience, and a minimum education of 12th pass is required.nnKey Responsibilities:nn- Passenger Assistance: You will greet passengers, offer help with check-in procedures, and ensure their luggage is handled correctly. Your warm demeanor will help create a positive first impression of the airport.nn- Issue Resolution: When passengers face issues, such as flight delays or cancellations, you will provide clear information and assist them in finding solutions. Your ability to remain calm under pressure will be important in these situations.nn- Safety Compliance: Ensuring that all safety protocols are followed during passenger interactions is crucial. You will be trained to handle emergencies and assess situations to maintain safety and security.nn- Customer Feedback: Collecting feedback from passengers will be part of your role to improve service quality. You will listen to passenger concerns and relay them to management.nnRequired Skills and Expectations:nnSuccessful candidates should have excellent communication skills and a friendly attitude, as interacting with diverse travelers is essential. You should be able to work only from the office and adapt quickly to a fast-paced environment. Being a team player and having a commitment to excellent customer service will help you thrive in this role.

We are looking for a detail-oriented Data Entry Operator to join our team. This position is ideal for freshers who are eager to begin their careers in data management. The job is part-time, allowing for flexible work hours from the comfort of your home. Key Responsibilities:- Data Input: Enter and update information into our database accurately and efficiently, ensuring that all records are current and precise.- Verification of Data: Review and cross-check data to confirm its accuracy and completeness, preventing errors and maintaining data integrity.- Organization of Files: Systematically organize electronic and physical files, ensuring easy retrieval of information when needed.- Collaboration with Team Members: Communicate effectively with colleagues to ensure alignment on data-related tasks, fostering a healthy team environment.Required Skills and Expectations:- Candidates must be female and should have completed at least 10th grade. - Attention to detail is critical, as the role involves handling vast amounts of data that require accuracy.- Basic computer skills are essential, including familiarity with spreadsheets and data entry software.- Strong organizational skills are necessary to keep data and documents in order.- Good communication skills will help in coordinating with other team members effectively.- Since this is a work-from-home position, candidates should have a reliable internet connection and a quiet workspace. This role is an excellent opportunity for fresh graduates to gain valuable experience in data management.

We are seeking dedicated Airline Ground Staff to join our team in Guwahati, India. This full-time position is ideal for freshers or those with minimal experience who are passionate about the aviation industry.Key responsibilities include assisting passengers with check-in and boarding procedures, ensuring smooth luggage handling, and providing information about flights and airport services. You will play a vital role in creating a positive travel experience for our passengers.In addition, you will be responsible for monitoring flight schedules, managing boarding gates, and addressing any issues that arise during the check-in and boarding process. Maintaining a clean and organized environment in the airport terminal is also essential.To be successful in this role, you should possess strong communication skills to effectively interact with passengers and colleagues. Attention to detail is crucial to ensure all procedures are followed correctly. You must be able to work in a fast-paced environment and handle stressful situations with a calm demeanor. Punctuality and reliability are also key, as you will be part of a team that operates on strict time schedules.Candidates should have completed their 10th standard and be female, as per the job requirements. We welcome enthusiastic individuals eager to learn and grow in the aviation field.

We are looking for a dedicated Airport Ticketing Executive to join our team in Guwahati. This entry-level position is ideal for individuals with a passion for travel and customer service.nnKey Responsibilities:nn- Ticket Booking and Issuance: You will assist passengers in booking flight tickets and ensure timely issuance of e-tickets and boarding passes, maintaining accuracy throughout the process. nn- Customer Service: Address customer inquiries related to flight schedules, ticket prices, and baggage policies, providing clear and helpful information to enhance the travel experience.nn- Problem Resolution: Handle any issues that may arise, such as cancellations or changes in itinerary, resolving them efficiently to ensure passenger satisfaction.nn- System Management: Utilize ticketing software and databases to manage reservations and keep detailed records of transactions, ensuring all information is accurate and up to date.nnRequired Skills and Expectations:nnCandidates should be enthusiastic and possess strong communication skills, both verbal and written. Attention to detail is essential to accurately process bookings and handle customer inquiries effectively. A customer-oriented mindset is important, as the role involves direct interaction with passengers. You should be adaptable and willing to learn, as this position provides an excellent opportunity to develop skills in the travel industry. A minimum education of 10th pass is required, and prior experience is not necessary; we welcome individuals eager to start their careers in airport operations.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 18,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are seeking a Data Entry Operator for a part-time position based in Panjabari, Guwahati. This role is perfect for individuals with a passion for accuracy and attention to detail. Ideal candidates may have minimal experience, making it suitable for those just starting their careers.Key Responsibilities:- Data Entry: Accurately input data into specified databases or systems. This requires a keen eye for detail to ensure all information is recorded correctly.- Typing: Efficiently type documents and reports as needed. Strong typing skills are essential to meet deadlines and maintain the quality of work.- Data Verification: Review and verify the accuracy of data entered. This involves checking for errors and making necessary corrections to ensure data integrity.- Organization: Maintain organized records of entered data. Keeping files tidy and accessible is crucial for effective data management and retrieval.Required Skills and Expectations:Candidates should have a basic understanding of computer operations and familiarity with word processing and spreadsheet software. Strong typing skills and a good command of the English language will be highly beneficial. Attention to detail and the ability to focus on repetitive tasks are essential traits for success in this role. As this is a work-from-home position, self-discipline and effective time management skills are vital to meet deadlines consistently. Applicants must be 10th pass, demonstrating foundational education.

We are looking for enthusiastic and dedicated individuals to join our team as Airline Ground Staff in Guwahati, India. This role is ideal for those eager to begin a career in the airline industry.As an Airline Ground Staff member, your primary responsibilities will include assisting passengers during check-in and boarding processes, ensuring the smooth flow of airport operations. You will help with luggage handling, answer passenger queries, and provide essential information about flights. Additionally, you will work closely with other team members to maintain high standards of safety and customer service.Key responsibilities include:1. Check-In Assistance: You will help passengers with the check-in process, issuing boarding passes and managing luggage.2. Customer Service: You will address any passenger concerns, providing information about flights, delays, and airport facilities.3. Luggage Handling: You will assist in loading and unloading luggage, ensuring it is handled with care.4. Safety Procedures: You will follow safety guidelines and protocols to ensure a safe and secure environment for all passengers.Candidates should possess strong communication skills, as you will interact with passengers daily. A friendly and approachable demeanor is essential to provide excellent customer service. Attention to detail is important for managing luggage and adhering to safety protocols. Basic computer skills are required for check-in processes. This position is suitable for individuals who have completed their 12th grade and are eager to learn and grow in the aviation sector.

Job DescriptionGround Staff ExecutiveDear Candidate,We are looking for a Dynamic Candidate with good Communication SkillsRoles And ResponsibilitiesGreeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.Desired Candidate Profile 10th,12th,Any degree,Diploma Qualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills,ticketing ground staff,RequirementsQualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills ground staff,Other DetailsIndustry

- Supervise and lead a team of field staff (such as field agents, educators, or service personnel) to ensure they are meeting performance goals and providing quality services.- Oversee the day-to-day field operations, ensuring smooth execution of tasks such as service delivery, customer interaction, or field research.- Regularly monitor the performance of field teams, ensuring that targets are met and quality standards are maintained.- Ensure that field staff follow company protocols, standards, and procedures while interacting with clients or delivering services.- Serve as the primary point of contact for customers or clients in the field to resolve issues or concerns promptly.- Plan, schedule, and assign field staff visits, ensuring that resources are optimally used and service commitments are met.- Conduct regular training sessions for the field team on new products, services, or procedures to improve service quality and team performance.- Ensure that all field staff comply with the company's health, safety, and regulatory standards while performing their duties in the field.- Build and maintain strong relationships with clients, schools, businesses, or other stakeholders, understanding their needs and providing excellent service.- Evaluate field staff performance regularly, providing constructive feedback and identifying areas for improvement.- Oversee the management of materials, equipment, and resources used by the field staff to ensure they are adequately stocked and well-maintained.- Ensure that field staff maintain accurate records, including customer interactions, service logs, and field reports, following company procedures.- Address and resolve any operational, customer service, or staff issues that arise in the field.- Oversee the budget for field operations, including the management of transportation costs, supplies, and other expenses.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.Ground Staff Responsibilities:Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers

Job DescriptionDear Candidate,We are looking for a Dynamic Candidate with good Communication SkillsRoles And ResponsibilitiesGreeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.Desired Candidate Profile 10th,12th,Any degree,Diploma Qualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills,ticketing ground staff,RequirementsQualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills ground staff,Other DetailsIndustry

- Assist senior operations staff in day-to-day operations, ensuring smooth execution of IT services and projects.- Help coordinate IT projects by tracking deadlines, milestones, and deliverables.- Assist in the scheduling and planning of resources for various IT projects or service deliveries.- Assist with communication between vendors, clients, and internal teams to ensure operational needs are met.- Maintain records of all project documentation, contracts, service agreements, and other operational materials.- Assist in managing inventory of IT equipment and software, ensuring that stocks are maintained and orders are placed as necessary.- Input operational data into relevant software or systems to maintain accurate and real-time records.- Identify inefficiencies in operational processes and assist in implementing solutions to improve efficiency and reduce costs.- Provide support to clients regarding operational issues, service requests, or technical inquiries.- Assist in tracking customer complaints or service issues, ensuring timely resolution or escalation.- Prepare regular operational reports to track performance metrics, resource utilization, and any outstanding tasks or issues.- Work closely with IT teams, including developers, engineers, and technical support, to ensure the timely delivery of services or projects.- Assist in monitoring the quality of services and solutions delivered to clients, ensuring they align with company standards.- Ensure all operational activities comply with relevant industry regulations, company policies, and client agreements.- Assist in monitoring the allocation of resources (staff, equipment, etc.) to ensure projects or operations are properly supported.- Support in managing operational incidents or issues that arise, ensuring they are logged, tracked, and resolved in a timely manner.- Assist in organizing training sessions for operational processes, tools, or software used within the team.

An Air Ticketing Executive handles flight reservations, ticket issuance, rebooking, and customer travel support. The job sits at the intersection of airline systems, fare rules, and passenger service, and is common in airlines, travel agencies, OTAs, and airport offices.Key ResponsibilitiesCreate, modify, and cancel flight bookings.Issue tickets and process reissues, reroutes, refunds, and voids.Quote fares, taxes, and service fees.Advise customers on baggage, visa, and travel policies.Handle special service requests (meals, seats, wheelchairs, UMNR).Coordinate with airlines for schedule changes or disruptions.Maintain accurate PNR and payment records.Meet sales and service quality targets.Daily Work ActivitiesChecking availability and best fares.Responding to calls, emails, or walk-in clients.Monitoring queues for time limits and ticketing deadlines.Updating passengers about delays or cancellations.Preparing daily sales and cash reports.Skills & CompetenciesKnowledge of fare construction and airline rules.Familiarity with Global Distribution Systems (GDS).Good communication and persuasive skills.Accuracy with data entry and payments.Ability to manage irate or stressed travelers.Time management and multitasking.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

As an Airport Administrative Executive in Guwahati, your primary role will involve supporting the day-to-day operations of airport administration. You will be required to handle various tasks essential for smooth functioning within the airport environment.Key Responsibilities:- Administrative Support: Assist in daily office tasks, including filing, data entry, and managing correspondence to ensure efficient operations.- Customer Interaction: Engage with passengers and visitors, providing information and assistance to enhance their experience at the airport.- Team Coordination: Work closely with various teams to ensure seamless communication and collaboration among different departments.- Documentation: Maintain accurate records and reports related to airport activities and transactions, helping with compliance and auditing processes.- Problem-solving: Address inquiries and resolve any issues raised by passengers or staff, ensuring timely and effective solutions.Required Skills and Expectations:Candidates should have a minimum education level of 10th grade and be open to an experience range from fresh graduates to those with up to six years of experience. Strong communication skills are essential for effectively interacting with passengers and colleagues. You should be organized and able to manage multiple tasks efficiently. A proactive attitude in seeking solutions and assisting customers will be highly valued, along with the ability to work well in a team-oriented environment.

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring smooth airport operations and providing excellent service to travelers. Your primary responsibilities will include:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying tickets and issuing boarding passes to ensure they board their flights smoothly.- Baggage Handling: Manage the loading and unloading of luggage, ensuring that each passenger's bags are handled safely and arrive at the correct destination.- Customer Service: Address passenger inquiries and provide information about flight schedules, ticketing, and airport facilities to enhance their travel experience.- Coordination with Flight Crew: Work closely with airline pilots and cabin crew to ensure all necessary procedures are followed before takeoff, contributing to flight safety.- Emergency Response: Be prepared to assist in emergency situations by following established protocols, ensuring passenger safety and compliance with airport regulations.To qualify for this position, candidates should possess the following skills and expectations:- Strong communication skills to interact effectively with passengers and colleagues.- A friendly and approachable demeanor to deliver positive customer service experiences.- Basic problem-solving skills to assist passengers with various inquiries and issues.- Teamwork abilities to collaborate with fellow staff members and ensure efficient airport operations.- A high level of responsibility and attention to detail for tasks like baggage handling and safety procedures.Candidates should have completed at least their 12th grade, and experience is valuable but not mandatory, as training will be provided for new employees.

We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.Key Responsibilities:- Customer Assistance: Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- Luggage Management: Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- Information Support: Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- Team Collaboration: Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.

We are seeking a motivated Hotel Executive to join our team in Beltola, Guwahati. This entry-level position is perfect for someone eager to start a career in the hospitality industry.nnAs a Hotel Executive, you will play a crucial role in ensuring excellent guest service and efficient hotel operations. nnKey Responsibilities:nn1. Guest Interaction: Greet guests warmly and assist them with check-in and check-out processes, ensuring a pleasant experience.nn2. Customer Support: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions.nn3. Reservation Management: Help manage room bookings and ensure accuracy in the reservation system, coordinating with other departments as needed.nn4. Administrative Tasks: Maintain records, prepare reports, and assist with daily operational tasks, contributing to a smooth workflow.nn5. Collaboration with Team: Work closely with various hotel departments to ensure guest satisfaction and a cohesive environment.nnTo be successful in this role, candidates should have a positive attitude, good communication skills, and the ability to work as part of a team. Attention to detail and a commitment to providing excellent customer service are essential. An eagerness to learn and adapt in a fast-paced environment is also required. A minimum educational qualification of completing 12th grade is necessary, and no prior experience is needed, making this an ideal opportunity for freshers.

We are looking for an Airline Supervisor in Guwahati, India. This full-time position is suitable for individuals with 0 to 2 years of experience and requires at least a 10th-grade education.nnKey Responsibilities:nn- Supervise Staff: Oversee daily operations and ensure staff adhere to company policies and provide excellent customer service.n n- Coordinate Activities: Manage various tasks such as check-in procedures, boarding processes, and baggage handling to ensure smooth airport operations.nn- Handle Customer Issues: Address and resolve passenger complaints and inquiries promptly and effectively.nn- Monitor Compliance: Ensure that all airline safety and security regulations are followed by staff and passengers.nnRequired Skills and Expectations:nnCandidates should have strong communication skills to interact well with customers and team members. Organizational skills are essential to manage various tasks efficiently. A good problem-solving ability is important for addressing any challenges that arise during operations. Reliability and a strong work ethic are crucial, as supervisors must be committed to maintaining high levels of service and safety. Proficiency in operating office equipment and basic computer knowledge will be beneficial. nnThis position requires a team-oriented attitude and the ability to work in a dynamic environment where adaptability is key. An interest in airline operations and customer service will help you thrive in this role.

As an Airline Ground Staff member, you will play a crucial role in ensuring efficient airport operations and providing excellent customer service. Your responsibilities will include:- Check-in Assistance: You will help passengers with the check-in process, ensuring they have all necessary documents and making their travel experience smooth.- Baggage Handling: You will assist in the proper handling and loading of passengers baggage, ensuring it is transported safely and promptly.- Customer Service: You will address passenger inquiries and concerns, providing helpful information about flights, schedules, and airport facilities.- Boarding Process Management: You will manage the boarding process, ensuring that passengers board the aircraft in an orderly manner and assisting where needed.- Flight Information Display: You will update and display flight information, helping keep passengers informed about any changes in schedules and ensuring effective communication.- Safety and Security Checks: You will assist in maintaining safety and security protocols at the airport, ensuring a safe environment for passengers and staff.To be successful in this role, you should have good communication skills and the ability to work in a fast-paced environment. Basic problem-solving skills are essential, as you will often address passenger concerns. A friendly and professional attitude is important, as you will be representing the airline. Previous experience is not required, but a passion for customer service and teamwork will help you thrive in this position.

We are seeking dedicated Airline Ground Staff to join our team in Guwahati. This role is ideal for individuals who are passionate about the aviation industry and enjoy working in a fast-paced environment.Key Responsibilities:- Passenger Check-In: Assist passengers with the check-in process, ensuring that they have their documents and tickets ready, and provide boarding passes.- Baggage Handling: Manage the loading and unloading of luggage safely and efficiently, ensuring all bags are accounted for and handled with care.- Customer Service: Provide assistance to passengers regarding flight information, gate changes, and any special needs, ensuring a positive travel experience.- Coordination with Crew: Work closely with pilots and cabin crew to ensure smooth operations and relay important passenger information as required.- Safety and Security Checks: Conduct safety checks and ensure compliance with all security regulations and protocols to maintain a safe travel environment.- Problem Resolution: Address and resolve any passenger issues or concerns promptly and efficiently, escalating matters to supervisors when necessary.Required Skills and Expectations:Candidates should have a strong commitment to customer service and the ability to communicate effectively. Being detail-oriented is crucial for managing passenger needs and safety protocols. The role requires teamwork and the ability to adapt to changing situations quickly. Candidates with a positive attitude and a willingness to learn will thrive in this role. A 10th-grade education is required, and no prior experience is necessary, making this a great opportunity for entry-level applicants.