BPO Executive Job Vacancies in Guwahati

We are looking for a dedicated Telecalling Executive to join our team in Ganeshguri, Guwahati. This entry-level position is ideal for individuals with a passion for communication and customer service.As a Telecalling Executive, your main responsibilities will include making outgoing calls to potential customers, explaining our products or services clearly, and addressing any questions or concerns they may have. You will also be responsible for maintaining accurate records of calls, gathering feedback, and identifying sales opportunities. Building positive relationships with customers is essential, as you will be representing our brand and striving to enhance customer satisfaction.To succeed in this role, you should possess strong verbal communication skills and an engaging phone presence. Basic computer skills are necessary for data entry and record-keeping. A motivated attitude, along with the ability to handle rejection and maintain professionalism, is crucial. Candidates should have completed their 12th-grade education and are encouraged to apply even if they have little to no prior experience. A willingness to learn and adapt in a fast-paced environment will help you thrive as a Telecalling Executive. If you enjoy interacting with people and are eager to develop your career in a supportive setting, this could be the right opportunity for you.

Supervising a team of customer support professionals.Monitoring the entire customer service process.Resolving customer issues brought to your attention.Creating procedures and policies for effective customer service.Planning how to train customer support professionals.Standardizing the customer service delivery of an organization.

Telecaller ( Only work from home. )0 Joining Fees

1. Contact potential students through inbound or outbound calls to promote educational courses offered by the company.2. Identify and qualify leads by understanding the potential students educational background, goals, and interests.3. Build and maintain a database of prospective students, ensuring accurate contact information is recorded and updated in the CRM system.4. Understand the details of the companys courses, including curriculum, duration, fees, and benefits, in order to provide accurate information to prospective students.5. Explain course offerings clearly and persuasively, addressing any concerns or questions potential students may have about the programs.6. Provide excellent customer service, ensuring that students receive timely and helpful responses to all inquiries.7. Follow up on previous calls to ensure that interested students are moving through the decision-making process and assist them in their course enrollment.8. Log all interactions with prospective students into the companys CRM or telecalling software, tracking the outcome of each call (e.g., inquiry, follow-up, enrolled).9. Assess student eligibility for various courses and provide guidance on the application process.10. Assist students in completing the enrollment process, ensuring that they understand all required documentation, fees, and procedures.11. Identify and address objections or concerns raised by prospective students, such as course fees, program duration, or time commitment.12. Support marketing efforts by promoting special offers, discounts, or upcoming course sessions to increase enrollments.13. Coordinate with the sales team to ensure a smooth handover of leads and provide any relevant information on student interests or concerns.14. Stay updated on the companys courses and changes in curriculum, fees, and policies to ensure you always provide the latest information.

Making Outbound Calls: Contacting potential or existing customers to inform them about products or services.Handling Inbound Calls: Answering calls from customers regarding inquiries, complaints, or support.Customer Engagement: Building rapport with customers, understanding their needs, and providing appropriate solutions.Sales and Lead Generation: Persuading customers to purchase products or services and generating leads for the sales team.Maintaining Records: Keeping detailed records of customer interactions, transactions, and feedback in the CRM system.Follow-Up: Following up with customers to ensure satisfaction and address any further questions or concerns.Achieving Targets: Meeting daily, weekly, or monthly call and sales targets set by the company.Providing Feedback: Reporting customer feedback and suggestions to the management for product or service improvement.

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.Provide accurate information and resolve customer issues effectively and efficiently.Listen actively to customers, understand their needs, and provide appropriate solutions.Escalate complex issues to the appropriate department when necessary.Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.Follow company policies and procedures to ensure compliance with industry standards.Work closely with team members and other departments to achieve common goals.Participate in team meetings and training sessions to enhance skills and knowledge.Maintain confidentiality of customer information.Ensure all customer information is accurate and updated.

We are looking for a motivated Telecalling Executive to join our team in Ganeshguri, Guwahati. This role is ideal for recent school graduates who are eager to start their career in customer communication and support. As a Telecalling Executive, your main responsibilities will include:- **Making Outbound Calls**: You will reach out to potential customers to promote our products or services, providing them with information and addressing their queries.- **Customer Engagement**: You will engage with customers over the phone, building rapport and ensuring a positive experience to encourage further interest and sales.- **Data Entry and Reporting**: After each call, you will accurately record customer interactions and update our database with relevant information to track leads and customer feedback.- **Follow-Up Calls**: You will perform follow-up calls to ensure customer satisfaction and to inform them about new products, services, or promotions.For this role, we expect candidates to have good communication skills to clearly convey information. Basic computer skills are required for data entry tasks. We value enthusiasm and a willingness to learn, so even if you have little to no experience, your motivation will be an asset. A high school education is required, and you should be comfortable working in an office environment. We appreciate a positive attitude and the ability to work as part of a team, which will help you succeed in this position.

We are looking for a dedicated Tele Caller to join our team in Ganeshguri, Guwahati. This entry-level role is perfect for individuals eager to start their career in customer service or sales. As a Tele Caller, your primary responsibility will be to make outbound calls to potential customers. You will introduce our products or services and gather information about customer needs. You will also handle customer inquiries, provide information, and encourage interest in our offerings. Developing and maintaining a good relationship with customers will be key to achieving your goals. To succeed in this role, you should possess strong verbal communication skills to explain products clearly and listen effectively to customer needs. You should be comfortable using a computer and basic software for logging calls and tracking customer interactions. A friendly demeanor and a positive attitude will help you engage with customers and create a pleasant calling experience. A high school diploma is required, and previous experience is not necessary; however, enthusiasm and a willingness to learn are essential. You should be able to work in a team and adapt to change quickly. Strong organizational skills will help you manage your tasks efficiently. If you are motivated and enjoy talking to people, this role is a great opportunity to grow your skills and advance in a supportive environment.

We are looking for a Tele Caller to join our team in Dispur, Guwahati. This full-time position is suitable for individuals with little to no experience. As a Tele Caller, you will be responsible for reaching out to potential customers and promoting our services.Key Responsibilities:1. **Making Calls**: You will make outbound calls to potential clients, introducing our services and explaining how they can benefit them.2. **Handling Inquiries**: Address customer questions and concerns promptly, providing accurate information about our products or services.3. **Data Entry**: Record and maintain details of customer interactions in our database to ensure up-to-date customer information.4. **Follow-ups**: Keep track of your calls and follow up with prospective clients to encourage them to take action or to finalize sales.5. **Working with Team**: Collaborate with other team members to improve outreach strategies and share feedback on customer interactions.Required Skills and Expectations:Candidates should possess strong communication skills, including a friendly and persuasive telephone manner. Basic computer skills are essential for data entry and managing customer information. You should be able to listen actively and respond to customer needs. A positive attitude and resilience are important as you handle various customer inquiries. Ideal candidates are enthusiastic, motivated, and willing to learn, without the need for prior experience.