Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests expectations by anticipating the services they might require and suggesting local venuesMaintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure were prepared for themReport any accidents or injuries to senior management staff immediately