Customer Support Coordinator Female Jobs in Greater Hyderabad

Requirement for an Online Academys Coordinator cum Student Service ProfessionalWe are hiring a Coordinator cum student service representative to manage student registrations, queries and complaintsResponsibilities: 1. Welcome and encourage all new online visitors (via live-chat, whatsapp and email) to attend the free Trial class of the Academy2. Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems3. Assist the new students in the payment process and remind old students about pending fee payments4. Update the Database with students information every time required5. Acknowledging and resolving students and teachers queries / complaints 6. Attend and execute any new task assigned by Management7. Set up the Trial Classes and Regular classes by coordinating with the students and Teachers8. Initial screening of new teachers and scheduling their interviews with Management9. Coordination between Accounts department and students for fee payments10. Maintaining a positive, empathetic, and professional attitude toward students at all times11. Responding promptly to student inquiries and communicating with students through various channels12. Knowing our setup inside and out so that you can answer questions13. Keeping records of student interactions, transactions, comments, and complaints14. Ensure student satisfaction and provide professional student support15. Communicating and coordinating with colleagues as necessary in professional way and providing feedback on the efficiency of the customer service processPrerequisites:1- Uninterrupted Internet, Electricity and availability of a good working laptop is a must2- Excellent and clear Communication Skills (Excellent Spoken and Written English)3 Knowledge of CRM tools with good communication, writing and speaking skills4 Uninterrupted Internet, Electricity and availability of a good5 MS Word and MS Excel skills are requiredalmubaarakicontracting@gmail

Requirement for an Online Academys Coordinator cum Student Service ProfessionalWe are hiring a Coordinator cum student service representative to manage student registrations, queries and complaints.Duties and Responsibilities: 1. Welcome and encourage all new online visitors (via live-chat, whatsapp and email) to attend the free Trial class of the Academy.2. Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems.3. Assist the new students in the payment process and remind old students about pending fee payments.4. Update the Database with students information every time required.5. Acknowledging and resolving students and teachers queries / complaints 6. Attend and execute any new task assigned by Management7. Set up the Trial Classes and Regular classes by coordinating with the students and Teachers.8. Initial screening of new teachers and scheduling their interviews with Management.9. Coordination between Accounts department and students for fee payments.10. Maintaining a positive, empathetic, and professional attitude toward students at all times.11. Responding promptly to student inquiries and communicating with students through various channels.12. Knowing our setup inside and out so that you can answer questions.13. Keeping records of student interactions, transactions, comments, and complaints.14. Ensure student satisfaction and provide professional student support.15. Communicating and coordinating with colleagues as necessary in professional way and providing feedback on the efficiency of the customer service process.Prerequisistes:1- Uninterrupted Internet, Electricity and availability of a good working laptop is a must2- Excellent and clear Communication Skills (Excellent Spoken and Written English)