Customer Care Female Jobs in Bardhaman

We are looking for a dedicated Customer Relationship Manager in Durgapur, Bardhaman. The ideal candidate should have 1 to 3 years of experience and be a graduate. This full-time office role is perfect for a female professional who is passionate about building strong customer relationships and enhancing client satisfaction.Key responsibilities include:- Managing Customer Accounts: Develop and maintain relationships with customers to understand their needs and ensure their satisfaction.- Handling Queries: Address customer questions and concerns promptly, providing effective solutions and information to enhance their experience.- Promoting Products: Collaborate with the sales team to inform customers about new products and services, driving sales through relationship-building efforts.- Analyzing Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure that client expectations are met.Required skills and expectations:The ideal candidate should have excellent communication skills to effectively interact with clients. Strong problem-solving abilities are essential for addressing customer issues. A customer-focused mindset is critical to enhancing client satisfaction and loyalty. The candidate should also be adept at multitasking and managing priorities in a fast-paced environment. A positive attitude and teamwork spirit are important to collaborate with different departments swiftly. Finally, a basic understanding of CRM software will be advantageous in managing customer interactions effectively.Must have good communication skills in English.

HANDLING OFFICE WORK, CUSTOMER RETENTION ACTIVITIES, HANDLING ACCOUNTS

About Us: [SONI JEWELLERS] is a premier jewelry retailer known for offering an exquisite collection of fine jewelry, We take pride in delivering exceptional customer service and providing a personalized shopping experience for each and every client. We are looking to expand our team with enthusiastic, dedicated.Job Summary: We are seeking a dynamic and detail-oriented Jewelry Sales Associate to join our team. In this role, you will be responsible for delivering outstanding customer service, assisting customers in finding the perfect jewelry pieces, and contributing to the store's sales and growth. Ideal candidates should possess a strong interest in jewelry, fashion trends, and luxury products, with a focus on building relationships with clients to drive sales and ensure customer satisfaction.Key Responsibilities:Provide personalized and attentive customer service to clients, ensuring a positive shopping experience.Assist customers in selecting jewelry based on their preferences, needs, and budget.Demonstrate product knowledge and educate customers about gemstones, metals, and jewelry care.Manage inventory, restock displays, and ensure that the sales floor is visually appealing.Process sales transactions accurately and efficiently using the POS system.Build and maintain strong customer relationships, fostering repeat business.Meet or exceed monthly sales targets and KPIs (Key Performance Indicators).Stay up-to-date with product knowledge, promotions, and industry trends.Handle customer inquiries, complaints, and returns in a professional and positive manner.Support with store events, promotions, and marketing initiatives as needed.Collaborate with team members to maintain a cohesive and high-performing sales environment.cntact n0-8617505935