Customer Relationship Manager (Female)

We are looking for a dedicated Customer Relationship Manager in Durgapur, Bardhaman. The ideal candidate should have 1 to 3 years of experience and be a graduate. This full-time office role is perfect for a female professional who is passionate about building strong customer relationships and enhancing client satisfaction.

Key responsibilities include:

- Managing Customer Accounts: Develop and maintain relationships with customers to understand their needs and ensure their satisfaction.

- Handling Queries: Address customer questions and concerns promptly, providing effective solutions and information to enhance their experience.

- Promoting Products: Collaborate with the sales team to inform customers about new products and services, driving sales through relationship-building efforts.

- Analyzing Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure that client expectations are met.

Required skills and expectations:

The ideal candidate should have excellent communication skills to effectively interact with clients. Strong problem-solving abilities are essential for addressing customer issues. A customer-focused mindset is critical to enhancing client satisfaction and loyalty. The candidate should also be adept at multitasking and managing priorities in a fast-paced environment. A positive attitude and teamwork spirit are important to collaborate with different departments swiftly. Finally, a basic understanding of CRM software will be advantageous in managing customer interactions have good communication skills in English.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc, Professional Degree)

• Role

  Customer Relationship Manager

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  sales.rep@alliediron.in