CRM Executive Female Jobs in Thane

Job Description:We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role in ensuring the satisfaction and retention of our clients through exceptional service and effective communication. As a CRM, you will be the primary point of contact for our clients, managing their needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities:Client Management: Ensure that all needs of clients are successfully met and managed after booking.After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless.Qualifications:Strong command on English language is mandatory.

Job Description:We are looking to employ an HR recruiter with the ability to develop recruitment strategies to meet the objectives of the organization. He/she is responsible for designing and implementing recruitment plans for the organization. They should confer with management to assess, and identify staffing needs. The HR recruiter will execute recruitment plans and source the most suitable candidates to fill positions.HR Recruiter Responsibilities:Filling positions within an organization.Designing and implementing recruiting systems for the organization.Developing own network of suitable candidates.Handling of administration and record-keeping.Working with organizations to develop a recruitment plan.Executing recruitment plans efficiently.Drafting and posting job descriptions.Interviewing candidates.Preparing job offers.Networking with various institutions and social media.

Doing Customer follow upDoing Cold CallingLead generation

Call the clients and make them aware about the site. Give them all the necessary information about the project.Call clients to visit and re-visit the siteMaintain records and follow up the clients.Analyzing clients needs and financial ability to recommend the right productCommunicate with clients to identify their requirements and choice of propertyOversee arrangements to give prospective buyers the view of a property before closing dealsConduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales dealsCoordinate the closing of property deals to ensure vital documents are signed and payment receivedIncrease the networking by interacting with other clients on floor.Making sure that the site visits are carried out properlyHandle customer queries and complaintsPlanning sourcing strategies for launch activation in various markets.