MS CRM Job Vacancies in Thane

As a Customer Relationship Manager, you will play a crucial role in fostering strong relationships with our clients in Thane West. Your main responsibility is to ensure customer satisfaction and strengthen our companys reputation through excellent service.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to address their needs and concerns, promoting a positive relationship.- **Customer Feedback Management:** Gather and analyze customer feedback to improve services and tailor solutions to enhance customer experience.- **Problem Resolution:** Act as the first point of contact for any issues, ensuring timely and effective resolution to maintain customer satisfaction.- **Sales Support:** Assist the sales team by providing insights into customer requirements and potential cross-selling or upselling opportunities.- **Relationship Building:** Develop and maintain long-term relationships with key clients to ensure loyalty and retention.**Required Skills and Expectations:**You should have 3 to 5 years of experience in customer relationship management. A Higher or Advanced Diploma is necessary for this role. You must have strong communication and interpersonal skills, enabling you to connect easily with clients. Problem-solving abilities are critical, as you will need to handle customer issues effectively. A positive attitude and a proactive approach towards customer service are essential in ensuring client satisfaction. Proficiency in standard office software and CRM tools will assist you in managing client interactions efficiently. Your ability to work in an office environment and collaborate with team members will contribute to our overall success.

To attend customers on call and personally.To maintain MIS of projects.To generate the requisite reports and present it to the Management.To raise NOC request to DCB Bank for Triveni Crown Project.To co-ordinate with other departments as required.To follow up with customers and Bankers for payment.To visit site daily for inspection of work progress.To resolve customer queries/escalations.To manage CRM & Maintenance team.To track complains received from customers across projects and share the same with Maintenance team for action and closure.Co-ordinating with site team for project beautification and maintenance related.To track AMC of services availed for the Projects.To review ERP and improvise the same.To ensure improvisation wherever required.

Hiring for 5 Customer Care Agent Jobs in Thane, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary, Secondary School, Professional Degree, B.A with Good knowledge in Microsoft Excel, MS CRM Consultant, Email Support Executive, Tele Sales Executive, Microsoft Excel, MS CRM Consultant, Email Support Executive, Tele Sales Executive etc.,