Hiring Freshers || Customer Care Executive

We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.

Key Responsibilities:

- **Customer Support:** Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.

- **Issue Resolution:** Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.

- **Documentation:** Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.

- **Product Knowledge:** Stay updated on our products and services to provide accurate information and assist customers effectively.

- **Feedback Collection:** Gather customer feedback to help improve service quality and enhance customer satisfaction.

Required Skills and Expectations:

Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home