BPO Team Leader Job Vacancies in Delhi NCR

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Location: [Mayapuri,Delhi] Type: Full-TimeResponsibilities: Manage a team of 20-25, oversee insurance premium renewals, ensure compliance, and utilize Excel for data analysis.Requirements: Bachelor's degree, leadership experience in insurance/banking, Excel proficiency, strong communication skills.

We are Urgently Looking for Team Leader for the Locations- Patna, Gandhidham, Surat, Bangalore, Mumbai, Pune, Kanpur, Kolkata, Delhi

Looking for a driven Male Telesales Executive to join our remote team! We offer:Competitive salary and benefitsAttractive incentives and bonuses for top performersResponsibilities:Generate leads and close sales over the phoneOutbound and InboundBuild strong relationships with clientsAchieve and exceed sales targetsLocation : Near Janakpuri East Metro , DelhiQualifications:Excellent communication and interpersonal skillsStrong work ethic and ability to work independentlyPrior sales experience preferredIf you're passionate about sales and thrive in a remote work environment, we encourage you to apply!

Urgently-BPO operations Team leaders required- Team handling experience in inbound process mandatory-Excellent comm skill required-Inbound process-Rotational shift rotational week off-6 days working- salary upto 4lpa-looking for only immediate joiners

BDA and BDEROLESWe're seeking a qualified sales associate to sell our products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Job Location: Work from homeSelection process: HR Round followed by group discussion and sales manager round.Qualification: Any Graduate/Post GraduateSalary offered: As per industry standardsWorking days: 5 days Saturday and Sunday are offShifts:10:00am -7:00pmMandatory language: English Laptop/wi-fi: candidates are to use their own laptops,Additional Compensation: If applicable, this will be decided on the basis of yourdesignation.

Team Handling Skills Knowledge of insurance & Excel Team Building Spirits how to control attrition & shrinkage how to make a reports

We have vacant of 2 BPO Team Leader Jobs in Vasundhara, Ghaziabad, Uttar Pradesh,Microsoft Excel, Experience Required : 1 Year Educational Qualification : Higher Secondary, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree Skill Microsoft Excel etc.

Sales Manager - JDPerform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued. Experiences most pharma online sales Derma & Beauty Product Experience in BPO and IVR. Handling team.Job Description 1. Manages the functioning and day -to-day activates of group2. Establish precise targets and key performance indicators for the team.3. Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis.4. It should be good in attrition & shrinkage.5. Conduct performance reviews on a regular basis. 6. Motivate the team.7. Determine the necessary training needs and provide information on actions taken.8. Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise.9. In charge of distributing the schedule to the members of the team.10. Gives recommendations to improve procedures for management.Experiences - 5 to 6 yearsExperiences Most - BPO 3 yearsJob roll - Full time Designation - Sales ManagerEducation - Graduate /PGSalary - 25 to 30 k.Job Locations - Delhi ( Preet Vihar)Industry - Health Care / Pharma Company Devriz Healthcare / Kotil skin scienceGood command in English, good in IVR Services /BPO Experience is mandatory.

Job descriptionAssisting customer in sale of a range of financial product on phoneCandidate should able to explain the services and process offered by the companyShould have experience of BPO Team handling only in InsuranceRequired Candidate profileOnly Graduate RequiredMin.1 Year exp required in Financial ProductGood Communication & Convencing SkillOnly Insurance Team Leader RequiredInsurance sales exp. candidates preferredRole: Relationship ManagerIndustry Type: InsuranceDepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: Life Insurance/Health Insurance/Motor Insurance/General Insurance#insurance #insurancesalesjob #workfromhomejob #immediatejoining #urgenthiring #teamleader #teamleaderjob #workfromhome

Urgent Hiring Team Leader BPOBPO,Voice Process, NDRLocation- Sector 19 GurgaonCompany- Herbalmax Healthcare (NDR Team)On Role JobAge Limit- 21 to 33yearQualification- GraduateMale/Female Both ApplySalary- CTC 3.00 Lac To 4.50 LacExperience1) Min 3 years Experience Required in BPO Team Lead or Tele Sales, Outbound, Voice Process2) Good Comunication skills required in English3) Should be Presentable4) Graet knowledge of Advance Excel Formula required(Vlookup,Sumifs,Countifs,Text,Len,Pivort)Work- Team Handling Of 8-10 Tele Callers, Handle Issue, Customer Quarries, Problem Solving, Manage Roster, Lead Genaration, Daily Reports Submition, email Followup and cordinate with courier patner etc.Gaurav KumarHr. Team

You will pitch about PagarBook desktop solution on field to customers You will explain the benefits of PagarBook desktop solution to customers Better and Easier accessibility, also available on mobile web Access to rich reports which gives you business knowledge, spend Unlimited free upgrades for a year Bulk update features Expense management The users can register on the desktop for a free trial for 7 days first Sales associate would convert the customer into a paid customer

Hiring for 5 Sales Team Leader Jobs in Janakpuri, Delhi, with minimum 2 Years Experience, Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Telecalling / BPO / Telesales, Team Leading etc.

Dear Candidate,Greetings from Silaris...!!!Salaris is Hiring for Team leader-Operation profile for Greater Noida Location.Eligibility Criteria: -Qualification: - Graduate or Post Graduate in any streamExperience:- 5 years of work experience and minimum 2 years experience Should be as a Team Leader from BPO background.Location:- NoidaSalary: - Best in Industry6 Days working24*7 working environmentRequired Skills and Experience:Chat, Email and Voice experience must.Team management experienceExperience within customer servicesExcellent leadership and communication skillsAbility to deal with demanding customers and escalationsEnergetic and motivating individualJob Responsibilities:Work closely with the team, motivating and coaching themKeeping up to date with business development and new product linesUse company methodology, team input and own initiative to ensure attendance and retentiontargets are achieved.

Build contacts with potential clients/Banks to create new business opportunities. Keep prospective client database updated. Make cold calls for new business leads. Maintain knowledge of all product and service offerings of the company. Follow company guidelines and procedures for acquisition of customers, submission of tenders etc. Proactive & self-motivated, willing to take the lead and provide quality leadership to Sales team. Proactively maintain existing relationships and leverage relationships to develop future prospects. Identify new areas for business growth by researching industry and related events etc. Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.

Good Communication Skills. English Language Must.male and Female Both are Required., Mailkaganj Location ,Candidata Required Near By, International BPO.handle Team atleast 10 members in international BPO

Eligibility:--Any Bachelor Degree-Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper team leader in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

We have vacant of 02 Sales Team Leader Jobs in Shahdara, Delhi, Delhi/NCR,good communication,Leadership Skills, Experience Required : 3 Years Educational Qualification : Other Bachelor Degree Skill Channel Sales,Telecalling / BPO / Telesales,Team Leading, good communication,,Leadership Skills etc.

Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their bestSupervise a telecommuting pilot project and report on its feasibilityTeach and train team members on various customer service strategiesCommunicate expectations, assignments and responsibilities clearly and professionallyUndertake ongoing customer service work to better understand the demands, positives and pain points of the job

Hiring for 5 Sales Team Leader Jobs in Uttam Nagar, Delhi, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary with Good knowledge in Channel Sales, Telecalling / BPO / Telesales, Team Leading etc.

Good Communication Skills. English Language Must.male and Female Both are Required., Mailkaganj Location ,Candidata Required Near By, International BPO.handle Team atleast 10 members in international BPO