Sales Coordinator (Female Candidates Preferred)

SSV HR Services

1 - 3 Years
1 Openings
2.5 - 3.5 Lac/Yr
Face-to-Face interview
Mulund, Mumbai

Key Skills

Customer Support Customer Care Coordination Skills Order Processing Payment Followup Sales Administration Service Desk Microsoft Office

Apply

Job Alert Similar Jobs Share

Job Description

we're hiring an sales coordinator -operation for the fmcg company

role and responsibilities

position: sales coordinator segment: horeca (hotels, restaurants & café/catering) key

responsibilities:

1. new client onboarding: assist in the smooth onboarding of new clients, including gathering necessary documentation, setting up accounts, and ensuring all client needs are understood and met.

2. client servicing: act as the primary contact for ongoing client servicing, managing requests, addressing issues, and ensuring a high level of customer satisfaction.

3. daily order booking & processing: book orders daily, confirm details, and coordinate with internal teams to ensure timely and accurate order processing.

4. single point of contact (spoc) for client coordination and queries: serve as the main contact for clients, handling all inquiries and providing prompt and effective solutions.

5. coordination with internal teams: collaborate with internal teams, including sales, marketing, operation and logistics, to ensure excellent service, delivery and client satisfaction.

6. delivery coordination: oversee the delivery process, coordinate with logistics teams, and ensure orders are delivered accurately and on time.

7. payment follow-ups: track outstanding payments, follow up with clients to ensure timely collection of payments as per agreed credit terms.

8. upselling and cross-selling: identify opportunities to upsell and cross-sell products to existing clients, enhancing their experience and driving additional revenue.

9. recording & maintaining mis data: accurately record and maintain mis data, including sales records, client feedback and escalations for ongoing analysis and improvement.

10. reporting and feedback: regularly update the sales team and management with reports on client activities, feedback, and market insights to help shape strategies.