Opening For Service Engineer

Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:

1. Customer Interaction:

* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.

* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.

* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.

* Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

* Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

* Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development:

* Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

* Ensure compliance with manufacturers standards, service protocols, and safety regulations.

* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.

* Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands.

Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.

Personality : Height Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance.

Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

• Experience

  2 - 5 Years

• No. of Openings

  3

• Education

  Diploma

• Role

  Service Engineer

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office