Customer Service Manager Job Vacancies in Odisha

We are looking for a dedicated and efficient Front Office Cashier to join our team in Bhubaneswar. This role is ideal for candidates with a background in accounting or finance, especially recent graduates with a B.Com degree.Key Responsibilities:- Manage Transactions: Process cash, credit, and check transactions accurately while ensuring proper handling of the cash register.- Customer Service: Greet and assist customers in a friendly manner, addressing their queries and providing information about services.- Maintain Records: Keep accurate records of daily transactions and reconcile cash drawers at the end of shifts to avoid discrepancies.- Issue Receipts: Provide customers with printed receipts and invoices for their purchases, ensuring they receive proper documentation.- Support Front Desk Operations: Assist in various front desk tasks, including answering phones and directing calls, to maintain an organized and efficient front office.Required Skills and Expectations:Candidates must have strong numerical skills and a good understanding of basic accounting principles. Attention to detail is essential to ensure accurate cash handling and record keeping. Good communication skills are important for interacting effectively with customers and colleagues. We expect the right candidate to be dependable, punctual, and able to work in a full-time office environment. This position is suitable for a male candidate who is eager to grow and develop in the financial services field.

As a Customer Relationship Officer, you will play a vital role in managing and enhancing customer interactions. Your main objective will be to ensure excellent service and support for our clients, fostering lasting relationships. Key Responsibilities:- Client Interaction: Engage with customers through phone, email, or in-person to understand their needs and provide appropriate solutions.- Issue Resolution: Address customer complaints and inquiries promptly to maintain satisfaction and ensure a positive experience.- Follow-Up: Regularly check in with clients to ensure they are content with our products and services and to identify opportunities for improvement.- Record Keeping: Maintain detailed records of customer interactions, feedback, and transactions to aid in future communications and service enhancements.- Collaboration: Work closely with other departments to ensure a seamless customer experience and quick resolution of issues.Required Skills and Expectations:Candidates should possess strong communication skills, with the ability to articulate clearly and listen attentively. Excellent problem-solving abilities are necessary to address customer concerns effectively. Successful candidates should demonstrate a friendly demeanor and have a positive attitude while interacting with clients. Being detail-oriented is crucial for maintaining accurate records and follow-ups. A minimum experience of 2 to 5 years in customer service is essential, ideally in a role focused on relationship management. Additionally, candidates should have at least completed the 12th grade. You should be comfortable working in an office environment and adapt well to the demands of a customer-focused role.

We are looking for a friendly and organized Spa Receptionist in Bhubaneswar. This position is ideal for someone who enjoys providing excellent customer service and creating a welcoming atmosphere for clients.Key Responsibilities:- Greet clients warmly upon arrival: Ensure that every guest feels welcomed and special as they enter the spa.- Manage bookings and appointments: Schedule and confirm appointments, ensuring the calendar reflects accurate availability without conflicts.- Handle payments and transactions: Process payments efficiently and with care, answering any questions clients may have about services and pricing.- Maintain cleanliness and organization: Keep the reception area tidy and organized, ensuring that brochures, product displays, and waiting areas are presentable.- Assist clients with inquiries: Provide detailed information about spa services, treatments, and promotions, helping clients choose the right options for their needs.Required Skills and Expectations:The ideal candidate should have a pleasant demeanor and strong communication skills to interact effectively with clients. Being detail-oriented is important for managing scheduling and keeping accurate records. A high level of professionalism and discretion is expected, as well as a willingness to learn and grow in the role. Experience in customer service or a similar environment is a plus but not mandatory; a positive attitude and a commitment to providing exceptional service are essential.

We are looking for a Customer Relationship Officer in Cuttack to help us connect with our clients and ensure their needs are met. This role is perfect for candidates who enjoy working with people and want to start their careers in customer service.Key Responsibilities:1. Client Interaction: Engage with customers through calls and emails to address their inquiries and provide support, ensuring a positive experience.2. Problem Resolution: Listen to customer issues and work towards resolving them effectively, maintaining a focus on customer satisfaction.3. Feedback Collection: Gather feedback from customers to understand their needs and improve our services, directly contributing to customer relationships.4. Database Management: Update and maintain accurate records of customer interactions in our database to streamline communication and follow-up processes.5. Team Collaboration: Collaborate with team members and other departments to share insights and improve customer service strategies.Required Skills and Expectations:Candidates should have excellent verbal communication skills to effectively interact with customers. A strong sense of responsibility and attention to detail is essential for accurately handling customer information. The ideal candidate should be a team player, ready to learn new skills, and adapt to different situations. Basic computer knowledge is a plus, as you will be using software tools daily. A positive attitude and a genuine desire to help others will drive success in this role.

He must have the ability to handle the workshop day to day operation...customer handling ,technical deep knowledge of bikes repair work, time managment ,team managment,problem solving ,product knowledge & all

As an Airport Guest Relationship Executive, you will play a vital role in ensuring exceptional experiences for travelers at the airport in Bhubaneswar. Your primary focus will be to assist and engage guests, creating a welcoming environment during their journey.Key Responsibilities:- Guest Assistance: Greet and assist travelers upon arrival and departure, providing them with necessary information about flights, services, and facilities.- Issue Resolution: Address any concerns or complaints from guests in a calm and professional manner, ensuring their needs are met.- Information Provision: Offer accurate and timely information related to airport services, transportation options, and local attractions to enhance the guest experience.- Coordination: Collaborate with airport staff and other departments to ensure smooth operations and guest satisfaction during busy periods.Required Skills and Expectations:Candidates should have a minimum of 10th grade education and a positive attitude. Strong communication skills in both English and local languages are essential for effective interaction with guests from diverse backgrounds. Being friendly, approachable, and responsive is key to delivering excellent customer service. Additionally, the ability to work in a fast-paced environment and manage multiple tasks simultaneously will contribute to your success in this role. Previous experience is not required, making this opportunity ideal for entry-level candidates eager to develop their skills in hospitality and customer relations.

Client Management1. Act as the primary point of contact for clients from onboarding through to event execution.2. Understand client requirements, preferences, and expectations in detail.3. Present concepts, themes, budgets, and execution plans to clients.4. Maintain strong client relationships and ensure high levels of satisfaction.Event Planning & Coordination1. Coordinate with internal teams (design, production, logistics) for seamless execution.2. Assist in planning weddings, corporate events, and social functions.3. Prepare event timelines, checklists, and detailed execution plans.4. Ensure smooth and clear communication between clients and execution teams.Vendor & On-ground Coordination1. Coordinate with vendors (decor, catering, entertainment, etc.) to deliver as per plan.2. Monitor vendor deliverables and ensure all timelines are met.3. Be present on-site during events to handle client queries and ensure flawless execution.Budget & Documentation1. Assist in budgeting, quotations, and cost tracking.2. Ensure all client approvals and necessary documentation are maintained.3. Monitor expenses and prevent cost overruns

We are looking for a Front Desk Receptionist to join our team at Empire Recruitment Solutions to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls.

The Airport Manager oversees daily operations at the airport in Bhubaneswar, ensuring safety, efficiency, and excellent customer service. This role is ideal for individuals looking to start their career and can adapt to a busy environment. Key responsibilities include:- Manage Daily Operations: Supervise all airport activities, ensuring smooth functioning of airport services, including check-in, boarding, and baggage handling. - Ensure Safety Procedures: Enforce safety regulations and protocols to protect passengers and staff. Conduct regular inspections to identify and remedy any safety issues. - Customer Service Oversight: Address passenger inquiries and complaints efficiently, ensuring a positive travel experience. Work with teams to resolve issues quickly. - Coordinate with Airlines: Liaise with airline representatives to manage flight schedules and gate assignments, ensuring timely departures and arrivals. - Staff Coordination: Train and supervise airport staff, ensuring they meet performance standards and provide high-quality service.Applicants should possess effective communication skills and be capable of working well under pressure. An understanding of airport operations is beneficial but not required. Attention to detail, good organizational abilities, and a commitment to safety are essential for this role. The ideal candidate is a proactive problem solver who can work collaboratively with various teams in a fast-paced environment.

We are seeking a dedicated Counter Incharge in Cuttack, India, who will manage counter operations effectively. This role is ideal for individuals with 1 to 4 years of experience and a postgraduate education.Key Responsibilities:- Manage Daily Operations: Oversee daily counter activities to ensure smooth service and customer satisfaction. You will be responsible for timely handling of customer queries and transactions.- Team Collaboration: Work closely with team members to maintain an efficient workflow. This includes communicating effectively to resolve any issues that may arise during operations.- Inventory Management: Ensure all products at the counter are adequately stocked and organized. Regularly check inventory levels and assist in reordering supplies when necessary.- Customer Service: Provide exceptional customer service by addressing customer inquiries and complaints with professionalism and empathy. This enhances the overall customer experience and builds loyalty.- Reporting and Documentation: Maintain accurate records of transactions and counter activities. You will prepare reports on counter performance, including sales and customer feedback.Required Skills and Expectations:- Strong communication skills are essential to effectively interact with customers and team members. You should be able to convey information clearly and professionally.- A positive attitude and problem-solving abilities will help you address challenges that arise during daily operations.- Attention to detail is crucial for managing inventory and ensuring accurate handling of financial transactions. - Proficiency in basic computer skills is expected for managing reports and documentation. This is a work-from-office position, and we are specifically looking for male candidates who are committed and motivated.

The TR Captain position is an exciting opportunity for individuals looking to begin their career in a dynamic environment. Located in Bhubaneswar, this role requires a dedicated male candidate who has completed at least 10th grade. You will be expected to work full time from the office, with no prior experience necessary. Key Responsibilities:- Team Leadership: You will lead a small team, ensuring everyone understands their tasks and works together effectively.- Task Coordination: It will be your job to assign tasks to team members and monitor their progress, ensuring deadlines are met.- Communication Management: Clear and effective communication within the team and with other departments is essential for success in this role.- Reporting: You will be responsible for preparing regular reports on team performance and progress, providing insights for improvement.- Problem Solving: When issues arise, you'll need to quickly identify and address them to keep the team's work on track.Required Skills and Expectations:- Strong communication skills are vital to effectively lead and motivate your team.- Basic organizational skills will help you manage tasks efficiently.- A positive attitude and willingness to learn are essential for success in this entry-level role.- Ability to work in a fast-paced environment and adapt to changing circumstances is expected.- Being a team player is crucial, as collaboration is at the heart of this position. This role is perfect for enthusiastic individuals eager to grow in a supportive workplace.

he Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them to the appropriate personnel or department. Additionally, they handle phone calls and emails, manage the reception area, and perform administrative tasks as needed.ResponsibilitiesWelcome and greet guests in a friendly and professional mannerAnswer phone calls and direct them to the appropriate person or departmentHandle incoming and outgoing correspondence, including emails and lettersManage the reception area to ensure it is clean and organized at all timesAssist with administrative tasks, such as data entry, filing, and photocopyingMaintain a record of incoming and outgoing guests and employeesHandle guest complaints and resolve issues in a timely and efficient mannerCoordinate with other departments to ensure smooth operationsMaintain knowledge of company products, services, and policiesProvide support to other team members as neededQualificationsHigh school diploma or equivalentPrevious experience in a customer service role is preferredExcellent communication and interpersonal skillsProficient in Microsoft Office suite

Customer complian registeeCustomer serviceManagement managers feedbackMaintain advance excelPowerpoint presentationPrepare various MIS related to loans product

-Handle guest phone calls, reservations, and basic enquiries politely-Greet and seat guests, manage service flow, and take orders-Maintain store inventory and inform management of low stock-Ensure cleanliness, grooming, and front-area presentation-Good communication skills and ability to work in a small team

1. Explain and promote the benefits of Urban Yatra-s travel services to potential clients.2. Handle customer queries via email, WhatsApp, and calls with prompt follow-ups.3. Convert inquiries into confirmed bookings through consistent follow-ups.4. Prepare customized itineraries as per client needs, preferences, and budgets.5. Manage bookings for air tickets, hotels, local transportation, and holiday packages.6. Prepare and maintain MIS reports using advanced Excel tools (VLOOKUP, Pivot Tables, Charts, etc.).7. Share introductory emails, proposals, and marketing flyers with prospects and existing customers.8. Support operations and perform additional tasks assigned by superiors.9. Adapt quickly to new processes and contribute to a collaborative team environment.

- Greet customers and provide them with assistance: As a Retail Associate, you will be responsible for welcoming customers as they enter the store and offering help with finding products or answering any questions they may have.- Maintain a clean and organized store environment: You will be in charge of keeping the store tidy and ensuring products are displayed neatly on shelves or racks to attract customers.- Assist with inventory management: You will help with receiving new shipments, restocking shelves, and conducting regular inventory counts to ensure accurate stock levels.- Use effective sales techniques to drive revenue: You will be expected to upsell or cross-sell products to customers, as well as promote special offers or discounts to increase sales.- Provide excellent customer service: It is crucial to offer exceptional service to all customers by listening to their needs, resolving any issues they may have, and ensuring they have a positive shopping experience.Skills and Expectations:- Strong communication skills: Ability to effectively communicate with customers and colleagues.- Basic math skills: Necessary for handling cash transactions and calculating discounts.- Ability to work in a team: Collaborate with coworkers to achieve sales targets and maintain a harmonious work environment.- Attention to detail: Ensure products are accurately labeled, priced, and displayed to attract customers.- Willingness to learn: Stay updated on product knowledge and sales techniques to enhance customer engagement and drive sales.

Hiring for 1 Project Manager Job in Koraput, with minimum 5 Years Experience,Required Educational Qualification is : M.Tech with Good knowledge in Civil Construction, Estimation etc.

- Greet and welcome guests as soon as they arrive: As the first point of contact for visitors, it is essential to create a positive first impression by warmly welcoming and directing them to the appropriate person or department.- Answer, screen, and forward incoming phone calls: Handling phone calls efficiently and professionally is crucial in ensuring smooth communication within the organization.- Provide basic and accurate information in-person and via phone/email: Being knowledgeable about the company's services, products, and policies is important in assisting guests and resolving inquiries promptly.- Receive, sort, and distribute daily mail/deliveries: Managing incoming and outgoing mail is a part of keeping the office organized and running smoothly.- Maintain office security by following safety procedures and controlling access via the reception desk: Ensuring the safety and security of the office premises and its occupants is a critical responsibility.Skills and Expectations:- Strong communication and interpersonal skills to interact effectively with guests and colleagues.- Excellent organizational skills to manage tasks efficiently and prioritize responsibilities.- Proficiency in using computers and office software for data management and administrative tasks.- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.- Attention to detail and a customer-oriented approach to provide excellent service.

We are looking for an Airport Supervisor in Bhubaneswar, India. This role is suitable for candidates with 0 to 1 year of experience and a minimum education level of 10th pass. You will manage daily airport operations and ensure a smooth experience for passengers and staff.Key Responsibilities:- Oversee Operations: Coordinate and supervise various airport functions, including check-in, boarding, and security. Ensure all operations comply with safety protocols and standards.- Staff Management: Lead and support airport staff, providing training and guidance as needed. Maintain a positive work environment and encourage teamwork.- Customer Service: Address passenger inquiries and resolve any issues promptly. Ensure that all travelers have a pleasant experience at the airport.- Monitor Compliance: Ensure adherence to airport regulations and policies. Conduct regular inspections to identify and rectify any compliance issues.- Report Generation: Prepare and maintain operational reports. Analyze data to improve efficiency and provide insights for better service.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with staff and passengers. Attention to detail is vital for ensuring compliance with safety regulations. The ability to work under pressure in a fast-paced environment is essential. A proactive approach to problem-solving and a willingness to learn are crucial for success in this role. The candidate should demonstrate reliability, punctuality, and a commitment to maintaining a high standard of service.

We are searching for an enthusiastic Airline Customer Service Representative to join our team in Bhubaneswar, India. This entry-level position is perfect for those looking to start their career in the airline industry and will involve assisting customers with their travel needs.Key Responsibilities:1. Customer Assistance: Greet customers at the airport or over the phone, helping them with inquiries, ticket bookings, and travel information.2. Problem Resolution: Address customer complaints and concerns promptly, ensuring a positive travel experience and maintaining customer satisfaction.3. Ticketing and Check-In: Process ticket purchases and assist passengers during check-in, making sure all procedures are followed accurately to avoid delays.4. Flight Information: Provide passengers with up-to-date information about flight schedules, delays, and gate changes, ensuring they are informed throughout their journey.5. Coordination with Staff: Work closely with other team members and departments to ensure smooth operations and effective communication for passenger needs.Required Skills and Expectations:Candidates should have a high school education (10th pass) and be eager to learn. Strong communication skills are essential, as you will interact with diverse customers daily. A friendly demeanor and the ability to stay calm under pressure are important for resolving issues effectively. Basic computer skills are needed for ticketing and logging customer interactions. Flexibility to work varied shifts is expected, as the airline operates around the clock.

As an Airline Supervisor based in Bhubaneswar, India, you will oversee daily operations at the airport, ensuring smooth and efficient services for travelers. This entry-level position is perfect for those starting their careers in aviation.Key Responsibilities:1. Staff Management: You will lead and coordinate the activities of airport staff, ensuring everyone works effectively to provide excellent passenger service.2. Customer Assistance: Your role will involve helping passengers with inquiries, check-ins, and resolving issues, ensuring a positive travel experience.3. Safety Compliance: You will ensure that all safety procedures and regulations are followed, maintaining a secure environment for both staff and passengers.4. Operational Oversight: You will monitor flight schedules and assist with boarding processes to guarantee timely departures and arrivals.5. Reporting: You will prepare daily reports on passenger flow and any operational challenges, helping improve services.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills, as you will interact with staff and travelers daily. A basic understanding of airport operations is beneficial. You should be organized, detail-oriented, and able to work under pressure. A positive attitude and the ability to work in a team are essential to thrive in this fast-paced environment. Flexibility in working hours is expected, as airport operations occur around the clock.

We are seeking a dedicated and detail-oriented Counter Incharge to manage our service counter in Bhubaneswar. This role requires strong communication skills and the capability to work efficiently in a fast-paced environment. Key Responsibilities include:1. Customer Service: Greet and assist customers at the counter, addressing their inquiries and providing information about products and services to ensure a positive experience.2. Transaction Management: Handle cash and credit transactions accurately, maintaining records of daily sales and balancing the cash register at the end of each shift.3. Inventory Management: Monitor stock levels at the counter, assist in inventory counts, and communicate with the management regarding stock replenishment and discrepancies.4. Team Coordination: Work closely with team members to ensure smooth operations at the counter, fostering a cooperative team environment and assisting in training new staff as needed.5. Reporting: Prepare daily reports on sales, customer feedback, and any issues that may arise, ensuring that management is informed of counter performance.Required Skills and Expectations include:- Candidates should have a post-graduate degree and 1 to 4 years of relevant experience, preferably in retail or customer service roles.- Strong verbal and written communication skills are essential for interacting with customers and team members.- Attention to detail is important for managing transactions and inventory accurately.- The ability to work under pressure and handle multiple tasks simultaneously is necessary to ensure counter efficiency.- A proactive attitude and willingness to learn and adapt will further contribute to success in this role.