We are looking for a dedicated Ground Staff Supervisor in Kolkata. This entry-level position is ideal for those eager to start a career in the aviation industry. Your main responsibility will be to oversee ground staff operations and ensure efficient airport services for passengers.
Key Responsibilities:
1. **Supervise Ground Operations**: You will manage daily activities of ground staff to ensure smooth check-in, boarding, and baggage handling processes at the airport.
2. **Train and Mentor Staff**: You will assist in training new staff members, providing them with the necessary knowledge and skills to perform their roles effectively.
3. **Ensure Compliance**: You will ensure that all operations follow airline and safety regulations, maintaining a high standard of service and security.
4. **Handle Passenger Queries**: You will address and resolve passenger issues, complaints, and requests in a timely and courteous manner.
5. **Coordinate with Other Departments**: You will liaise with other airport departments, such as security and maintenance, to ensure cohesive operations.
Required Skills and Expectations:
Candidates must possess at least a 10th-grade education. Strong communication and interpersonal skills are crucial for interacting with passengers and team members. You should be detail-oriented and able to handle multiple tasks efficiently. A willingness to work flexible hours, including weekends and holidays, is essential. Experience is not required, but enthusiasm and a positive attitude toward learning are highly valued.