Customer Management Jobs

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are seeking an Airport Representative to join our team in Patna, India. This is an exciting opportunity for individuals with 0 to 5 years of experience who have completed their 12th grade. You will serve as a key point of contact for travelers at the airport.Key Responsibilities:1. Customer Service:You will assist passengers with their inquiries and provide information about flights, check-in procedures, and airport facilities to ensure a smooth travel experience.2. Coordination:You will liaise with various airport staff, airlines, and service providers to ensure effective communication and coordination for passenger needs, enhancing their journey.3. Handling Complaints:You will address and resolve any passenger complaints or issues that arise during their time at the airport, ensuring their concerns are handled professionally.4. Document Verification:You will verify travel documents for travelers, helping to ensure all paperwork is in order before boarding.Required Skills and Expectations:Candidates should possess excellent communication skills and a strong customer-focused attitude. You should be reliable, punctual, and capable of working in a fast-paced environment. A friendly demeanor, along with the ability to work well in a team, is essential. Strong problem-solving skills will be valuable when addressing passenger concerns. Flexibility with working hours, including weekends and holidays, is expected.

We are looking for a Ground Hostess to join our team in Gurgaon, India. This is a full-time position suitable for candidates with 0 to 2 years of experience and a minimum educational requirement of completing the 12th grade. As a Ground Hostess, you will be the first point of contact for passengers at the airport or venue. Your role involves assisting travelers with check-in, providing information about flights, and ensuring a smooth boarding process. You will play a vital role in enhancing the overall customer experience.Key Responsibilities include:1. Check-in Assistance: Greeting passengers, checking their tickets, and assisting them with the check-in process to ensure timely boarding.2. Information Provider: Offering accurate and helpful information regarding flights, gate changes, and airport services to passengers.3. Customer Support: Addressing passenger queries or concerns and providing solutions to ensure a pleasant travel experience.4. Coordination: Working closely with other staff members to maintain operational efficiency and assist during peak travel times.Required Skills and Expectations:Successful candidates should have excellent communication skills and a friendly demeanor. Being customer-oriented and able to work well under pressure is crucial. Basic computer skills are required to manage check-in systems. A positive attitude and the ability to work as part of a team are essential for creating a welcoming environment for all travelers.

We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building strong relationships. Key Responsibilities:1. Customer Assistance: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.2. Follow-Up Calls: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.3. Data Management: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.4. Feedback Collection: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.5. Team Collaboration: Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.Required Skills and Expectations:The ideal candidate will have a high school diploma and be a quick learner with good communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a strong willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

As a Ground Staff Supervisor in Darjeeling, India, you will oversee the daily activities of the ground staff to ensure smooth operations at the airport or similar facilities. This role is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment.Key Responsibilities:1. Supervising Staff: Manage a team of ground staff by providing guidance and support to ensure they complete their tasks efficiently and safely.2. Coordinating Operations: Oversee the daily operations at the ground level, including check-in procedures, baggage handling, and passenger services, ensuring everything runs smoothly and on time.3. Training Employees: Assist in training new staff members on standard operating procedures and customer service expectations to maintain a high level of service.4. Problem Solving: Address and resolve any issues that arise during operations, whether related to staff, passengers, or equipment, ensuring quick and effective solutions.5. Maintaining Safety Standards: Ensure all safety protocols and regulations are followed to provide a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and be comfortable working in a team environment. Strong communication skills are essential for effective interaction with staff and passengers. Candidates should be able to adapt quickly to changing situations and possess good leadership abilities to manage and motivate their team. A keen eye for detail and a commitment to safety and efficiency are crucial for success in this role.

We are looking for a Front Office Executive to manage our reception area and ensure excellent customer service in Dharamshala, India. The right candidate will have 1 to 3 years of experience, a positive attitude, and a strong commitment to providing support to our team and clients.Key Responsibilities:- Greeting Visitors: Welcome guests and clients warmly, ensuring they feel comfortable and valued as they enter the office.- Managing Phone Calls: Handle incoming calls politely and efficiently, directing them to the appropriate departments or taking accurate messages when necessary.- Scheduling Appointments: Coordinate and manage appointments for staff members, ensuring that calendars are up-to-date and conflicts are avoided.- Maintaining Office Supplies: Monitor and order office supplies as needed to keep the front office well-stocked and organized.- Providing Information: Serve as a knowledgeable point of contact for clients and visitors, providing accurate information about our services and addressing any inquiries.Required Skills and Expectations:The ideal candidate should be a male with a minimum of a 12th-grade education and relevant work experience. Strong communication skills and a friendly demeanor are essential, as the role involves interacting with clients and team members. The candidate must be organized, detail-oriented, and able to multitask effectively. A willingness to learn and adapt in a fast-paced environment is also crucial for success in this position.

We are looking for a skilled Supply Chain Officer to join our team in Kharkhoda. This role requires 2 to 8 years of experience in supply chain management. The ideal candidate will be responsible for ensuring the smooth flow of products from suppliers to customers.Key Responsibilities:- Manage Supply Chain Operations: Oversee all aspects of supply chain activities to ensure timely delivery of products and optimal inventory levels.- Coordinate with Suppliers: Establish and maintain strong relationships with suppliers to negotiate contracts and secure the best prices and terms.- Monitor Inventory Levels: Regularly check stock levels and forecast demand to prevent shortages or excess inventory.- Analyze Data: Use supply chain metrics to analyze performance and identify areas for improvement.- Collaborate with Internal Teams: Work closely with sales, production, and logistics teams to align supply chain activities with business goals.- Ensure Compliance: Make sure all supply chain processes comply with company standards and regulations.Required Skills and Expectations:The ideal candidate should possess strong analytical skills to assess supply chain performance effectively. Excellent communication skills are essential for collaborating with team members and suppliers. Attention to detail is crucial to ensure accuracy in inventory management and reporting. A proactive approach to problem-solving and the ability to work under pressure are important in this role. Familiarity with supply chain software and tools will be advantageous. A degree in supply chain management or a related field is preferred.

We are looking for an enthusiastic Airport Representative to join our team in Ranchi, India. This role is perfect for individuals seeking to start their career in the aviation industry, and it involves assisting travelers and ensuring smooth airport operations.Key Responsibilities:- Customer Assistance: Greet arriving and departing passengers, assist with luggage handling, and provide information about flight schedules and airport facilities.- Coordination with Airlines: Work closely with airline staff to relay important information to customers, ensuring quick and effective communication.- Problem Resolution: Address passenger inquiries and resolve any issues that may arise, ensuring that travelers have a pleasant experience at the airport.- Documentation Handling: Assist in processing necessary travel documents and ensure compliance with airport regulations and procedures.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers and airport staff. A friendly and positive attitude is essential, as the role involves working in a fast-paced environment and dealing with various situations. Attention to detail is important for handling documents and following procedures accurately. Reliability and punctuality are key, as you will be expected to adhere to scheduled shifts and maintain professionalism at all times. This position is open to individuals with less than five years of experience, making it an excellent opportunity for those looking to begin their careers in the aviation sector.

We are seeking an enthusiastic Airport Representative to join our team in Vijayawada, India. The ideal candidate will provide exceptional customer service to passengers and assist with their travel needs.Key Responsibilities:- Passenger Assistance: Greet and assist travelers at the airport, helping them with check-in, baggage claims, and boarding procedures.- Information Provider: Offer accurate information regarding flight statuses, airport facilities, and transportation options to enhance the passenger experience.- Problem Solving: Address any issues or complaints that passengers might have, facilitating timely and effective resolutions.- Coordination: Collaborate with other airport staff and airlines to ensure smooth operations and passenger flow.Required Skills and Expectations:Candidates should possess a good level of communication skills to interact with diverse passengers effectively. A positive attitude and ability to work under pressure are essential for managing busy airport environments. Ideally, applicants will have basic computer skills for checking flight information and maintaining records. Punctuality and a professional appearance are necessary, as representatives often serve as the first point of contact for travelers. Flexibility to work various shifts, including weekends and holidays, is also expected. A passion for customer service and a willingness to learn more about the aviation industry will greatly benefit candidates in this role.

As an Airport Representative, you will be the friendly face at the airport, helping passengers with their travel needs. This role is perfect for those who enjoy interacting with people and have a passion for travel.Key Responsibilities:1. Passenger Assistance: Greet and assist passengers at the airport, answering their questions and providing helpful information about flights, baggage, and services.2. Check-In Support: Help passengers with the check-in process, ensuring they have all necessary documents and guiding them through ticketing and boarding procedures.3. Problem Resolution: Address any passenger concerns or issues that may arise, such as flight delays or lost luggage, ensuring they receive timely solutions.4. Communication: Keep passengers informed about flight schedules, boarding times, and any changes through clear and effective communication.5. Team Collaboration: Work closely with other airport staff, including airline personnel and security, to ensure a smooth travel experience for all passengers.Required Skills and Expectations:Candidates should possess excellent communication skills and a friendly demeanor to create a welcoming atmosphere. A strong ability to solve problems quickly and effectively is essential. While previous experience is not mandatory, candidates with a passion for customer service and teamwork will thrive in this environment. Reliability and a proactive attitude are crucial, as is the ability to work in a dynamic airport setting. A minimum education of 12th grade is required, and applicants should be willing to work full-time in the office.

As a Ground Hostess in Dehradun, you will be the friendly face that welcomes and assists passengers at the airport. This is an exciting opportunity for individuals looking to start their career in the aviation industry.Key Responsibilities:1. Passenger Assistance: Greet and assist passengers with check-in processes, guiding them through each step and ensuring a smooth experience.2. Information Dissemination: Provide accurate information about flight schedules, gate changes, and airport services, helping passengers navigate their journey.3. Problem Resolution: Handle passenger queries and issues efficiently, ensuring comfort and satisfaction even in challenging situations.4. Boarding Coordination: Manage the boarding process, ensuring that it is orderly and timely, coordinating with the flight crew and other airline staff.5. Safety Compliance: Ensure all safety protocols are followed, contributing to a secure environment for both passengers and staff.Required Skills and Expectations:Candidates should possess excellent communication skills in English and Hindi to effectively interact with diverse passengers. A strong customer service orientation and a positive attitude are essential, as the role involves working in a fast-paced environment. Attention to detail and the ability to work well under pressure are also important. While previous experience is not required, a keen willingness to learn and adapt is expected in this fast-growing sector.

As a Ground Hostess in Kanpur, India, you will play a crucial role in ensuring a positive guest experience. You will be the friendly face of our organization, assisting passengers during their travel process.Key Responsibilities:1. Customer Assistance: Greet and assist passengers as they check-in and provide information about flights, schedules, and services.2. Baggage Handling: Help manage passenger luggage, ensuring that bags are checked in correctly and safely.3. Check-In Processes: Perform check-in procedures efficiently, verifying passenger documents and issuing boarding passes.4. Safety and Security: Ensure all safety protocols are followed by monitoring passenger movements at check-in and boarding areas.5. Problem-Solving: Address passenger inquiries, complaints, and issues promptly, providing solutions to enhance their travel experience.Required Skills and Expectations:To be successful in this role, you should have excellent communication skills and a friendly, approachable demeanor. Being a team player is essential, as you will work closely with other staff members. A basic understanding of customer service practices is beneficial, even for those with little experience. You should also be organized and detail-oriented to manage multiple tasks simultaneously. Since this job requires face-to-face interaction with passengers, a professional appearance and a positive attitude are crucial. Flexibility in working hours is important, as you may work on weekends and holidays to meet operational needs.

As a Ground Hostess in Lucknow, you will play a vital role in ensuring that passengers have a pleasant experience at the airport. You will assist travelers with check-in processes, provide information, and help with boarding procedures. Your key responsibilities will include:1. Passenger Assistance: Welcome passengers at the airport and provide them with information regarding flights, check-in procedures, and other services. Your friendly demeanor will help create a positive atmosphere.2. Check-in Support: Assist passengers during the check-in process by verifying documents, issuing boarding passes, and ensuring baggage is correctly handled. Your attention to detail will ensure a smooth check-in experience.3. Boarding Coordination: Facilitate boarding for passengers, ensuring that procedures are followed efficiently. This includes managing queues and assisting passengers with special needs.4. Customer Service: Address any passenger inquiries or concerns with professionalism and empathy. Good communication skills will help you resolve issues effectively.5. Safety Awareness: Ensure that all safety protocols are followed and that passengers are informed about relevant guidelines. Your vigilance will contribute to overall safety at the airport.To be successful in this role, you should have excellent communication skills, a friendly attitude, and the ability to work in a fast-paced environment. You should also be a team player, capable of handling stressful situations with grace. A 12th-grade education is required, and prior experience is not mandatory, making this a great opportunity for recent graduates.

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are seeking a motivated Field Sales Executive to join our team in Nerchowk, Mandi. The ideal candidate will be responsible for driving sales and building customer relationships in the field. Candidates must have a minimum of 1 year of sales experience and a 12th-grade education.Key Responsibilities:1. Customer Engagement: The Field Sales Executive will actively reach out to potential and existing customers, promoting our products and understanding their needs to provide tailored solutions.2. Sales Target Achievement: You will be expected to meet monthly sales targets through effective selling techniques and strategic planning, ensuring consistent growth for the company.3. Market Research: Conducting market research to identify new opportunities and gather competitive information will be essential for adjusting sales strategies and enhancing customer satisfaction.4. Reporting: Keeping accurate records of sales activities and customer interactions is crucial. The executive will report weekly on their progress towards targets, detailing successful strategies and areas needing improvement.5. Customer Support: Providing after-sales support will ensure a positive relationship with customers, leading to repeat business and referrals.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A proactive attitude and the ability to work independently are essential, along with strong organizational skills to manage time and sales activities effectively. Familiarity with local markets and a willingness to learn are also important for success in this role.

We are looking for a dedicated Store Incharge to manage our store operations in Mohali Sector 114. The ideal candidate will have 1 to 5 years of experience and be committed to ensuring a smooth running of the store. As a Store Incharge, you will be responsible for overseeing daily store activities, maintaining stock levels, and ensuring excellent customer service. You will manage inventory by checking stock, placing orders, and ensuring products are properly displayed. You will also be responsible for training and supervising staff to maintain store standards. Key responsibilities include:- Inventory Management: Regularly check stock levels, organize storage, and make sure that products are available for customers without overstocking.- Customer Service: Respond to customer inquiries and issues promptly to ensure a positive shopping experience.- Staff Supervision: Train and manage store employees, assigning tasks, and ensuring they meet store performance targets.- Sales Reporting: Track and report sales figures and trends to help the management make informed decisions.The ideal candidate should have strong communication skills and the ability to manage time effectively. You should be organized, detail-oriented, and capable of leading a team. The candidate must also demonstrate problem-solving skills and a proactive attitude to tackle challenges that arise in the store. A 12th-grade education is required, and the position is full-time, working from the office.

We are seeking a dedicated Front Office Executive to join our team in Jibhi, Kullu. The ideal candidate will have 1 to 3 years of experience, a minimum qualification of 12th grade, and will be responsible for managing various front office duties efficiently and professionally.Key Responsibilities:1. Customer Assistance: Greet and assist visitors in a friendly and professional manner, providing information and directing them to the appropriate personnel or services.2. Call Management: Handle incoming calls, directing them to the right departments and ensuring that inquiries are addressed promptly and effectively.3. Appointment Scheduling: Manage and organize appointments for staff members, ensuring an efficient schedule is maintained.4. Record Keeping: Maintain accurate records of visitors, phone calls, and any inquiries for future reference and reporting.5. Administrative Support: Provide basic administrative support, including managing correspondence, filing documents, and handling office supplies.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, with the ability to interact positively with clients and team members. A professional appearance and demeanor are important for this role. Proficiency in basic computer applications, such as MS Office, is necessary. The candidate should be well-organized, reliable, and able to manage multiple tasks in a fast-paced environment. A positive attitude and a strong customer service orientation are essential for success in this position.