Customer Management Jobs

We are looking for an experienced and dynamic Salon Manager to manage daily salon operations and lead the team effectively.Key Responsibilities:Manage day-to-day salon operations and staff.Handle customer appointments, queries, and feedback.Ensure excellent customer service and salon hygiene.Manage staff scheduling, attendance, and performance.Drive sales, memberships, packages, and customer retention.Handle billing, inventory, and daily sales reporting.Maintain a professional and welcoming salon environment.Requirements:2-5 years of relevant salon management experience.Excellent communication and customer-handling skills.Strong leadership and team-management abilities.Presentable, confident, and target-oriented.Basic knowledge of MS Excel preferred.Salary: Competitive / As per experienceInterested candidates can share their CV.

We are seeking an experienced Sales Manager to lead our sales team in Chakan, Pune. The ideal candidate will have 8 to 14 years of experience and a postgraduate degree. This full-time position is office-based, and we are looking for a male candidate.Key Responsibilities:1. Sales Strategy Development: Create and implement effective sales strategies to achieve company targets. You will analyze market trends and customer needs to develop plans that enhance our competitive edge.2. Team Leadership: Manage and motivate the sales team to ensure high performance. You will set clear goals, provide regular feedback, and foster a positive team environment to achieve sales objectives.3. Client Relations: Build and maintain strong relationships with key clients. You will communicate effectively to understand their needs and offer appropriate solutions, ensuring customer satisfaction and loyalty.4. Sales Forecasting and Reporting: Prepare accurate sales forecasts and reports for management review. You will analyze sales data to identify trends and adjust strategies accordingly.5. Market Research: Monitor competitors and market developments. You will gather and analyze information on alternative products and services to position our offerings effectively.Required Skills and Expectations:The ideal candidate must have exceptional communication and interpersonal skills. Strong leadership abilities are essential to guide the sales team successfully. You should possess excellent analytical skills to interpret sales data and make strategic decisions. A profound knowledge of sales principles and practices is necessary to excel in this role.

We are looking for a motivated Sales Manager with 1 to 7 years of experience to join our team in Rajouri Garden, Delhi. This role is ideal for someone who can lead sales initiatives and drive team performance.Key Responsibilities:- Lead Sales Team: Manage and mentor the sales team to achieve individual and collective sales targets, ensuring each member is motivated and equipped for success.- Develop Sales Strategies: Create and implement effective sales strategies to expand the customer base and increase market share, adjusting tactics based on performance data and market trends.- Build Customer Relationships: Establish and maintain strong relationships with clients to understand their needs and provide tailored solutions that enhance customer loyalty and satisfaction.- Monitor Sales Performance: Analyze sales metrics and prepare reports to track performance against targets, identifying areas for improvement and making recommendations as needed.- Collaborate with Other Departments: Work closely with marketing, finance, and product teams to align strategies and ensure seamless operations that support sales efforts.Required Skills:The ideal candidate should possess strong leadership and communication skills. You should have a proven track record in sales and be able to analyze data effectively. A degree in a relevant field is expected, along with a passion for meeting targets and driving results. A proactive approach to problem-solving and the ability to adapt to changing environments are essential for success in this role.

We are seeking a motivated Airlines Executive to join our team in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the airline industry and customer service. The successful candidate will help enhance the travel experience for our customers.Key Responsibilities:1. Customer Service: Assist passengers from check-in to boarding, addressing inquiries and resolving issues to ensure a smooth travel experience.2. Ticketing and Reservations: Manage ticket bookings and changes, ensuring accuracy in transactions and helping customers understand their travel options.3. Flight Information: Provide up-to-date information on flight schedules, delays, and cancellations, maintaining communication with both customers and airline staff.4. Documentation: Ensure all necessary travel documents are in order, helping customers with identification, visas, and any paperwork required for travel.5. Collaboration: Work closely with other teams such as ground staff and guest services to maintain high service standards and operational efficiency.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with customers and colleagues. Strong problem-solving abilities are essential for addressing travel-related issues. Attention to detail is crucial for accurate ticketing and documentation. The ideal candidate is enthusiastic, adaptable, and ready to work in a fast-paced environment, with a commitment to providing exceptional service. A positive attitude and the ability to work well under pressure are also highly valued.

We are looking for a dedicated Store Associate to join our team in Kolkata. This role is ideal for individuals seeking to start their career in retail or gain experience in store management.Key Responsibilities:- Customer Service: Greet customers and assist them with their needs, helping to create a welcoming shopping environment.- Merchandising: Organize and display products on shelves and racks to maximize customer visibility and encourage purchases.- Inventory Management: Monitor stock levels and assist in managing inventory to ensure products are available for customers at all times.- Checkout Operations: Process customer transactions efficiently at the cash register, ensuring a smooth checkout experience.- Store Maintenance: Keep the store clean and tidy by performing regular cleaning duties and ensuring that products are properly stocked.- Team Collaboration: Work with other team members to meet store goals and deliver excellent service, participating in team meetings and training sessions.Required Skills and Expectations:- High school education is minimum (10th pass).- Ability to communicate clearly and effectively with customers and team members.- Strong organizational skills to maintain store appearance and manage inventory.- Willingness to work full time and at the office in Kolkata.- A positive attitude and the ability to work in a fast-paced environment.- Prior retail experience is not required but is a plus; a willingness to learn is essential.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

As an Airport Ground Staff Supervisor, you will play a vital role in ensuring the efficient operation of airport ground services. You will oversee teams responsible for various tasks that keep the airport running smoothly. Key Responsibilities:- Supervise Ground Operations: You will oversee daily airport operations, ensuring all activities are performed safely and efficiently.- Manage Staff: Lead and coordinate the ground staff team, ensuring everyone is performing their duties effectively and providing assistance when needed.- Coordinate with Airlines: Communicate with airline staff to ensure that all services are delivered on time, such as baggage handling and check-in procedures.- Ensure Compliance: Make sure that all operations comply with airport regulations and safety standards to promote safe travel for passengers.- Resolve Issues: Handle any operational issues or customer complaints swiftly and professionally to maintain a high level of service.- Monitor Performance: Track the teams performance and productivity, providing feedback and support to help them improve.Required Skills and Expectations:Candidates should have at least a 10th-grade education and ideally some experience in airport operations, though freshers are also welcome. You should possess strong leadership qualities, good communication skills, and the ability to work well under pressure. Being detail-oriented is essential to ensure safety and compliance. Flexibility in working hours is important, as airport operations run 24/7. A positive attitude and a customer-focused mindset will help you succeed in this role.

As an Airport Ticketing Executive, your primary duty will be to assist passengers with ticketing services at the airport. You will ensure a smooth and efficient travel experience for customers by performing various tasks.Key Responsibilities:- Customer Service: Greet passengers warmly and assist them with their ticketing queries and needs. This role emphasizes creating a positive travel experience.- Ticket Booking: Manage the booking process for flights, which includes issuing tickets, making reservations, and amending existing bookings as needed.- Check-In Assistance: Help passengers during the check-in process, ensuring that all procedures are followed correctly and efficiently.- Problem Resolution: Address passenger issues or complaints regarding ticketing and travel. You will need to think quickly to find solutions and maintain customer satisfaction.- Documentation: Ensure that all ticketing and travel documents are prepared accurately, adhering to airline policies and regulations.- Collaboration: Work closely with airline staff and other departments to ensure seamless operations and effective communication.To succeed in this role, you should possess strong communication skills along with a friendly attitude to interact with passengers. A good understanding of airline policies and ticketing procedures is beneficial, though not required. Attention to detail and the ability to handle pressure in a fast-paced environment are essential traits. Basic computer skills and proficiency in using booking software will help you excel in this position. Previous experience in customer service will be an advantage, but eager learners with a service-oriented mindset are welcome to apply.

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

As part of standardizing our sales and ensuring consistent performance across the department, we are outlining the key working procedures, responsibilities, and evaluation parameters applicable to sales. 1. Key Responsibilities (KRAs)1.1 Sales Management & Strategy Develop and execute effective sales strategies for the entire product portfolio. Identify new business opportunities and key accounts to drive revenue growth. Conduct competitor analysis and monitor market trends to refine sales tactics and approach.1.2 Client & Account Management Build and maintain strong relationships with clients, partners, and vendors. Negotiate and close high-value deals in alignment with company objectives. Ensure high levels of client satisfaction through regular follow-ups, proactive engagement, and timely support.1.3 Sales Reporting & AnalyticsAll sales persons must maintain and share the following reports on time: Daily Sales Update: To monitor daily performance Weekly Sales Report: Highlight lead conversions, challenges, and progress on ongoing deals.(By Saturday 7PM) Monthly Sales Report: Detailed analysis of KPIs, targets vs. achievements, revenue insights, and strategies.(by last working day 7PM)Reports should be shared as per the prescribed formats and timelines.Each report must be sent via email, CCing all key stakeholders (reporting manager, operations, and accounts).Additionally, ensure that CRM systems and dashboards are updated daily for data accuracy and analytics.1.4 Team Leadership & Training Senior members are expected to mentor new or junior sales executives. Regular team training sessions will be conducted to improve sales skills and product knowledge. KPIs will be set individually, and performance evaluations will be carried out periodically.

We need a ZSM-NORTH ZoneBased at : DelhiExperience: (a) Minimum 12-15 years in general trade functions with reputed FMCG organizations, out of which the last 3-5 years should be working as a ZSM(b) Exposure to the confectionery industry will be an added advantage, but not mandatory. (c) In-depth knowledge of the entire NORTH INDIA Educational Qualification: Graduate. MBA will be an added advantage, but not mandatory. Skill Set Required:Ability to manage and lead a sales team Possessing strong leadership qualitiesDevelop and implement effective sales strategies for NORTH INDIAGood interpersonal and communication skillsA quick learner & an immediate decision makerA focussed go-getter & an absolutely target achievement drivenFriendly with Microsoft Office SuiteHave handled new product launches in the past Monitor and analyze sales performance metricsKey Responsibility Areas (KRAs): 1. Target achievement 2. Team leadership and development 3. Sales process and strategy 4. Performance tracking and reporting Candidate must be from FMCG industry. Interested candidates can contact us on 9716018174 or Email at srexpertservices@gmail.com

Assist customers at the outlet and provide friendly service.Take customer orders and support billing/POS operations.Assist with food preparation, packing, and serving.Maintain cleanliness, hygiene, and proper store presentation.Support stock handling, replenishment, and daily store operations.Follow company SOPs, food-safety guidelines, and customer-service standards.Coordinate with team members to ensure smooth outlet operations.

Customer relationship managers are skilled communicators who promote brands by cultivating lasting relationships with key customers. They implement policies to retain customers, gain new ones and ensure their satisfaction with the organisation.

Airport Duty Manager - Job Description1. Supervise and coordinate daily airport operations to ensure smooth, safe, and efficient functioning of passenger services, ground handling, baggage, check-in, boarding, and other operational activities.2. Lead and monitor airport staff during assigned shifts, allocate duties, manage manpower requirements, and ensure that team members follow company policies, airport procedures, and service standards.3. Coordinate with airlines, ground-handling agencies, security teams, airport authorities, and other departments to maintain efficient flight operations and minimize delays or operational disruptions.4. Monitor passenger movement and service areas, identify operational issues, and take appropriate action to resolve problems quickly while maintaining a high standard of customer service.5. Handle escalated passenger complaints, operational emergencies, flight disruptions, and other critical situations professionally. Communicate with senior management and relevant departments whenever necessary.6. Ensure compliance with airport safety, security, emergency, and regulatory procedures. Conduct regular checks of operational areas and immediately report safety concerns, irregularities, or incidents to the concerned authority.7. Prepare and review shift reports, operational records, incident reports, and performance updates. Monitor flight schedules, coordinate timely turnaround activities, and ensure proper communication between departments throughout the shift.8. Support staff training and performance improvement by providing guidance, monitoring work quality, and ensuring employees understand operational procedures and customer service expectations.9. Maintain effective communication with all stakeholders and ensure that airport operations continue smoothly during peak hours, adverse situations, flight delays, and other unexpected circumstances.Key Skills: Leadership, Airport Operations, Team Management, Customer Service, Problem-Solving, Communication, Decision-Making, Safety & Security Awareness, Conflict Management, and Time Management.

We are looking for enthusiastic individuals to join our team as Ground Staff in Bangalore. The ideal candidates should have completed their 10th grade and possess good communication skills. This is a full-time, office-based position suitable for individuals with 0 to 2 years of experience.Key Responsibilities:- Check-in Assistance: Help passengers with the check-in process, ensuring they have the correct documents and guiding them through procedures.- Baggage Handling: Safely manage and transport passengers' luggage, ensuring it is correctly loaded and unloaded in a timely manner.- Customer Service: Provide excellent service to passengers, answering questions and addressing any concerns they may have.- Safety Compliance: Follow all safety protocols and regulations to ensure a secure environment for both passengers and staff.- Coordination with Teams: Collaborate with various departments, including security and maintenance, to ensure smooth airport operations.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with passengers and team members. A good understanding of customer service principles is essential. Attention to detail is important to ensure all tasks are completed accurately and safely. Candidates must be reliable and able to work in a fast-paced environment. A positive attitude and a willingness to learn and adapt are also valued traits. Teamwork is vital, as you will often work closely with others to provide a seamless experience for travelers.

We are seeking enthusiastic individuals for the position of Airport Ground Staff in Kolkata. This full-time role is ideal for freshers and requires a minimum education of 10th grade. Key Responsibilities:- Passenger Assistance: Help passengers with check-in, boarding, and luggage handling to ensure a smooth travel experience.- Documentation Check: Verify passenger tickets and identification to ensure compliance with airline policies and regulations.- Baggage Handling: Manage the loading and unloading of luggage to and from aircraft, ensuring all bags are handled with care.- Customer Service: Provide information and assistance to travelers regarding flight schedules, airport facilities, and emergency procedures.- Coordination with Airlines: Communicate with airline staff and ground services to coordinate boarding and manage any delays.Required Skills and Expectations:Candidates should have strong communication skills to effectively assist and interact with passengers. A positive attitude and willingness to work in a fast-paced environment are essential. Attention to detail is important for ensuring compliance with safety regulations. Basic computer knowledge is helpful for managing documentation and check-in systems. Lastly, the ability to work flexible hours, including weekends and holidays, is expected in this role.