Customer Management Jobs

Responsible for managing customer relationships, handling queries and follow-ups, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role also involves maintaining customer records, tracking interactions, resolving concerns, and supporting customer retention and satisfaction.Interested candidate can call or wtsapp on 9358878090Email us : hr@modigroups.in

Answering Inquiries: Respond to customer questions via phone, email, live chat, social media, or in person.Resolving Issues: Handle product returns, process exchanges, troubleshoot problems, and address complaints.Processing Transactions: Receive orders, calculate costs, handle cash or card payments, and update billing details.Managing Accounts: Review customer records, make necessary account updates, and document the details of each interaction.HR RINKY-6001425182

We are seeking a dedicated Relationship Manager to join our team in Pune. This role is ideal for individuals with 1 to 2 years of experience and a passion for building strong client relationships.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing personalized assistance.- Account Management: Oversee clients' accounts, ensuring their satisfaction and addressing any issues promptly to enhance their experience.- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling, aiming to meet or exceed sales targets.- Market Analysis: Stay informed about industry trends and client competitors to provide insightful information to clients and improve service offerings.- Reporting: Prepare regular reports on client interactions, satisfaction levels, and potential new business opportunities, sharing these with management.Required Skills and Expectations:The ideal candidate should have a graduate degree and demonstrate strong communication and interpersonal skills. You should be able to listen actively to clients and provide quick and effective solutions to their problems. Proficiency in Microsoft Office and CRM software is essential. A strong sense of responsibility and the ability to work independently while managing multiple tasks will contribute to your success in this role. Candidates should be adaptable and open to learning as they support our clients and the overall growth of the organization.

We are looking for a Sales Manager to lead our sales efforts in Patna. This is a full-time, office-based position suitable for individuals with 0 to 6 years of experience, and a minimum education of 10th pass.Key Responsibilities:- Develop Sales Strategies: Create effective strategies to increase sales and meet targets. This involves analyzing the market and understanding customer needs.- Manage Sales Team: Supervise and motivate a team of sales representatives. Provide guidance and support to ensure the team meets its objectives.- Build Customer Relationships: Establish strong relationships with clients to foster loyalty. This includes regular communication and addressing any concerns they may have.- Track Sales Performance: Monitor sales data and prepare reports on performance. This helps identify areas for improvement and celebrates team successes.- Train and Onboard New Staff: Facilitate training sessions for new team members. Ensure they understand the sales process and company goals.Required Skills and Expectations:- Strong communication skills are essential to effectively interact with clients and team members.- Candidates should have good analytical skills to interpret sales data and make informed decisions.- A positive attitude and team-oriented approach are crucial for motivating others and fostering a collaborative work environment.- Basic computer skills, especially knowledge of spreadsheets and sales software, are important for reporting and tracking.- A willingness to learn and adapt is valued, as the sales landscape can change rapidly.

Job Title: Medical Shop Assistant / Pharmacy AssistantCompany: Srinivasa Generic Medical ShopLocation: Sri Nagar Colony, Ramanthapur, HyderabadWorking Hours: 9:00 AM - 10:00 PMJob Type: Full-time### Job DescriptionWe are looking for a responsible, active and customer-friendly Medical Shop Assistant to join our team.The candidate should be able to handle day-to-day medical shop activities efficiently and should also be interested in basic computer work and social media management.### Key ResponsibilitiesMedical Shop Operations* Attend customers politely and understand their requirements.* Assist in dispensing medicines as per valid prescriptions and under the supervision of the pharmacist.* Arrange medicines properly and maintain shelves.* Check stock, expiry dates and medicine availability.* Receive and arrange incoming stock.* Assist with billing and maintain basic shop records.* Keep the medical shop clean and well organised.* Handle customer enquiries regarding medicine availability and prices.* Assist with WhatsApp orders and customer communication.* Coordinate local home-delivery orders when required.Social Media & Digital Work* Manage the shop's Instagram and Facebook accounts.* Post regular health-related content, medicine awareness posts, offers and shop updates.* Create simple posts/reels using Canva or similar apps.* Take basic photos/videos of the shop and products for social media.* Reply to basic social media messages and enquiries.* Help increase the shop's local online presence and customer engagement.* Maintain WhatsApp communication with customers.* Support online promotional activities and local digital marketing.Other Responsibilities* Be proactive and productive during working hours.* Maintain good relationships with regular customers.* Help identify opportunities to improve sales and customer service.* Complete assigned daily tasks on time.* Follow proper pharmacy practices and company instructions.* Maintain professional behaviour and punctuality.### Candidate Requirements* Previous experience in a medical shop/pharmacy/retail store is preferred.* Good communication and customer-handling skills.* Basic knowledge of medicines and medical shop operations is preferred.* Basic computer/smartphone knowledge.* Should be comfortable using WhatsApp, Instagram and Facebook.* Basic knowledge of Canva or willingness to learn is an advantage.* Should be active, responsible and willing to learn.* Should have a positive attitude and take initiative rather than waiting for instructions.* D.Pharm/B.Pharm qualification is not mandatory for this position; practical medical-shop experience and ability to handle responsibilities are important.### We Prefer Someone Who Is* Hardworking and sincere* Customer-friendly* Quick learner* Responsible and punctual* Good at communication* Comfortable with smartphones and social media* Interested in both medical shop work and digital marketing* Able to manage multiple tasks efficiently* Willing to take initiative and contribute to the growth of the shopAdditional incentives can be considered based on performance and responsibilities.### How to ApplyInterested candidates can apply through WorkIndia or contact us directly.Srinivasa Generic Medical ShopPhone/WhatsApp: 9398743609Location: Sri Nagar Colony, Ramanthapur, Hyderabad

We are seeking a Sales Marketing Manager to join our team in Mumbai. The ideal candidate will have 10 to 18 years of experience in sales and marketing. This role involves driving our sales strategy and enhancing our marketing efforts to increase revenue and brand recognition.Key Responsibilities:- Develop Sales Strategies: Create and implement effective sales strategies that align with company goals, ensuring the growth of both new and existing customer accounts.- Market Analysis: Conduct market research to identify new opportunities and trends, assisting in the creation of tailored marketing campaigns.- Lead Generation: Generate leads through various methods, including networking events and digital marketing, to build a strong sales pipeline.- Team Management: Oversee and guide the sales and marketing team to achieve targets, providing support and training where necessary.- Customer Relationships: Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty, ensuring repeat business.- Data Analysis: Monitor and analyze sales data and marketing performance, preparing reports to share insights with upper management for decision-making.Required Skills and Expectations:- Strong leadership abilities with experience managing a team.- Excellent communication and interpersonal skills to engage effectively with clients and team members.- Proficiency in sales tactics and marketing strategies, paired with a hands-on approach to execution.- Analytical mindset to evaluate data and market trends critically.- Proven track record of achieving sales targets in a competitive market.- Ability to adapt quickly and thrive in a fast-paced environment.

Urgent Hiring For Air Ticketing StaffInterview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - ImphalWork Experience - Fresher & 2 Years

Urgent Hiring For Air Ticketing StaffInterview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - Hyderabad Work Experience - Fresher & 2 Years

URGENT HIRING - TELECALLING SALES Location: Burari, Delhi Position: Telecalling Sales Executive Experience: Experienced Candidates Only Salary: 12,000 - 15,000 Prior Telecalling / Sales experience preferred. Interested candidates can contact HR directly.HR Vishnu 6264326569

Demonstrated experience of visiting international customers in person - at their plants, offices, or at trade exhibitions - within the last three years.Working knowledge of export documentation, Incoterms, logistics, and banking processes - sufficient to review and challenge, even though execution sits with the Executive.Strong written and spoken English; able to write a professional commercial email without supervision.Willingness and ability to travel internationally at short notice. Overseas travel with the COO is expected from approximately the fourth month5-10 years of experience in exports or international business within an engineering, manufacturing, capital goods, or industrial components company.Need B.E. / B.Tech in Mechanical EngineeringInternal Coordination & Cross-Functional Execution

As an Air Ticketing Staff member, your role will involve assisting customers with their flight bookings and providing excellent service. You will be a key part of our team, ensuring a smooth and efficient ticketing process.Key Responsibilities:- Ticket Booking: Assist customers in selecting flights and booking air tickets. This includes entering accurate details into the booking system to confirm reservations.- Customer Service: Provide friendly and helpful support to customers. Address any questions or concerns they may have about flights, prices, or policies.- Payment Processing: Handle payment transactions securely and efficiently. Ensure customers receive confirmation of their bookings and manage any changes.- Problem Resolution: Address issues that may arise with bookings or flight changes. Work diligently to resolve problems for the customer in a timely manner.- Documentation: Maintain accurate records of bookings, transactions, and customer interactions. This is essential for tracking and ensuring quality service.To succeed in this role, you should possess good communication skills to interact with customers effectively. Attention to detail is important for accurately processing bookings and payments. A basic understanding of airline operations and ticketing systems will be helpful, though training will be provided. Ability to work well in a team and handle pressure during busy times is expected. A positive attitude and eagerness to learn will be key to your success in this position.

As an Air Ticketing Staff member, you will play a vital role in assisting customers with their travel needs, ensuring a seamless ticketing experience.Key Responsibilities:- Ticket Booking: Assist customers in booking flights by providing relevant options based on their preferences and budget, ensuring they understand the terms of their purchase.- Customer Service: Address customer queries and concerns promptly, offering guidance on ticket changes, cancellations, and refunds to maintain high satisfaction levels.- Flight Information: Stay updated on flight schedules, availability, and pricing, providing customers with accurate information to help them make informed decisions.- Documentation Processing: Collect necessary identification and travel documents from customers and ensure they are correctly processed for ticket issuance.- Payment Handling: Manage payments securely, offering various payment options and ensuring all transactions are processed accurately.- Coordination with Airlines: Maintain communication with different airlines to confirm bookings, resolve issues, and get updates on flight statuses.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with customers and colleagues.- Attention to Detail: You must pay close attention to details to avoid errors in bookings and maintain accuracy in documentation.- Customer Service Orientation: A friendly and helpful attitude towards customers is critical in providing excellent service and resolving issues.- Basic Computing Skills: Proficiency in using computers, ticketing software, and online booking tools is necessary for efficient operations.- Team Player: Ability to work well within a team environment, supporting colleagues and sharing responsibilities effectively.

As a Back Office Computer Operator, you will be responsible for various tasks that support the smooth operation of the companys backend processes. Your role is essential in ensuring that data is managed effectively and accurately.Key Responsibilities:- Data Entry: Accurately inputting information into the company's databases and systems. This is crucial for maintaining correct and up-to-date records.- Document Management: Organizing and filing documents in both electronic and paper formats. Proper document management ensures easy retrieval and compliance with regulatory requirements.- Report Generation: Creating and distributing regular reports based on data analysis. This helps management track progress and make informed decisions.- Communications Support: Responding to emails and other communications related to back office operations. Good communication is key to collaborating with other team members effectively.- Troubleshooting: Assisting with basic technical issues related to office software and systems. Being proactive in addressing small problems will improve overall efficiency.Required Skills and Expectations:Candidates should have a high school diploma (12th pass) and a willingness to learn. Basic knowledge of computer operations, including proficiency in MS Office, is essential. Strong attention to detail is necessary for accurate data entry and document management. Good communication skills are important for interacting with team members and responding to inquiries. A positive attitude and a commitment to meeting deadlines are important for success in this role. Previous experience is not required, but any familiarity with back office tasks will be an advantage.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for travelers at the airport. Your responsibilities will include:- Guest Assistance: Greet and assist passengers upon arrival, helping them navigate through the airport efficiently and answering any questions they may have.- Information Provision: Provide accurate information about flight schedules, boarding gates, and airport services. Your knowledge will help guests feel more comfortable and informed.- Issue Resolution: Address and resolve any guest complaints or concerns promptly, ensuring a seamless travel experience and maintaining high levels of customer satisfaction.- Coordination with Airlines: Collaborate with airline staff to facilitate any special requests or services needed by passengers, such as wheelchair assistance or priority boarding.- Feedback Collection: Gather guest feedback about their experience and report it to management. This helps improve services and address any areas needing attention.For this role, you should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor will be essential to create a welcoming atmosphere. You should also be able to handle stressful situations calmly and have a customer-oriented mindset. Basic computer skills are necessary for managing guest information and reporting issues. Being a team player is important as you will work closely with other departments to enhance the travel experience at the airport. A high school education (12th pass) is required, with 0 to 2 years of experience preferred.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.