Customer Management Jobs

An E-Rickshaw Driver safely transports passengers or lightweight goods along designated local routes while following traffic laws. Responsibilities include routine vehicle maintenance, excellent customer service, and managing daily trip records.Core ResponsibilitiesVehicle Operation: Drive the electric rickshaw safely and efficiently through local roads, residential areas, or designated commercial routes. Passenger/Goods Transit: Assist passengers with boarding, or transport lightweight loads and parcels to required destinations on schedule. Vehicle Maintenance: Perform routine check-ups on battery levels, tire pressure, brakes, and lights. Keep the vehicle clean and report mechanical issues to the fleet owner or manager. Fare Management: Collect fares accurately and keep track of daily earnings or trip sheets as required by the employerKey RequirementsValid License: Possess the necessary driving license as per the Central Motor Vehicles Act (often requires a valid 3-wheeler/commercial license).Local Navigation: Strong knowledge of local roads, shortcuts, and landmarks to ensure timely arrivals.Customer Skills: Polite and professional behavior when handling customer inquiries, requests, and luggage.

Job Description - Customer Relationship Executive (CRE) - Solar IndustryPosition Title:Customer Relationship Executive (CRE)Department:Customer Support / Sales CoordinationReporting To:Customer Relationship Manager / Operations ManagerJob Summary:The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, coordinating with the sales and installation teams, ensuring timely project updates, and maintaining strong customer relationships throughout the solar project lifecycle. The role focuses on customer satisfaction, lead follow-up, service support, and post-installation relationship management.Key Responsibilities:Customer Relationship ManagementHandle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.Maintain regular communication with customers regarding project progress.Build and maintain strong customer relationships to ensure customer satisfaction.Address customer complaints and resolve issues promptly.Lead Management & Follow-upFollow up with new and existing leads generated through marketing campaigns.Schedule site visits and meetings for the sales team.Maintain customer databases and update lead status in CRM software.Coordinate with sales executives to ensure timely closure of inquiries.Project CoordinationCoordinate between customers, sales, technical, and installation teams.Inform customers about installation schedules and documentation requirements.Ensure smooth communication during project execution.Documentation & ComplianceCollect and verify customer documents required for solar installation and subsidy applications.Maintain proper customer records and project documentation.Assist customers in completing application forms and required paperwork.After-Sales ServiceHandle service requests and customer complaints after installation.Coordinate with the service team for maintenance and issue resolution.Conduct customer satisfaction surveys and collect feedback.Reporting & MISPrepare daily, weekly, and monthly customer interaction reports.Maintain CRM data accuracy.Track customer complaints and resolution timelines.Required Qualifications:Graduate in any discipline (B.Com, BBA, BA, MBA preferred).1-3 years of experience in customer service, sales coordination, or CRM.Experience in solar, electrical, renewable energy, or EPC industry preferred.Required Skills:Excellent communication and interpersonal skills.Customer handling and problem-solving abilities.CRM software knowledge.MS Excel, Word, and Email proficiency.Ability to manage multiple customer queries simultaneously.Strong follow-up and coordination skills.Key Performance Indicators (KPIs):Customer Query Response Time.Customer Satisfaction Score (CSAT).Lead Follow-up Completion Rate.Complaint Resolution Time.Customer Retention Rate.CRM Data Accuracy.Installation Coordination Success Rate.Customer Feedback Collection Rate.Documentation Completion Rate.Number of Positive Customer Reviews/Referrals Generated.

We are looking for a dedicated Office Secretary to support our team in Lucknow. As an Office Secretary, you will play a crucial role in ensuring smooth office operations while providing administrative assistance.**Key Responsibilities:**- **Handling Correspondence:** Manage phone calls, emails, and mail, ensuring timely responses and communication with clients and team members.- **Organizing Schedules:** Assist in managing calendars, scheduling appointments, and coordinating meetings to keep the team's activities organized.- **Maintaining Records:** Keep proper records of documents, files, and reports, ensuring easy retrieval and good organization within the office.- **Preparing Documents:** Help prepare presentations, reports, and other necessary documentation, contributing to the office's efficiency.- **Support Team Members:** Provide administrative support to all staff, including data entry, filing, and other tasks as needed.**Required Skills and Expectations:**- **Education:** Candidates must have completed at least 12th grade. - **Communication Skills:** Strong verbal and written communication skills are essential for effective correspondence and coordination.- **Organizational Abilities:** The ideal candidate should be detail-oriented and able to manage multiple tasks efficiently.- **Computer Proficiency:** Familiarity with basic computer software such as Microsoft Office is important for completing tasks.- **Team Player:** A positive attitude and willingness to collaborate with others in a full-time office environment are expected. This role is suitable for both fresh graduates and those with up to six years of experience, as training will be provided.

We are looking for a friendly and dedicated waitress to join our reputed client's team in Meerut. You will play an essential role in providing excellent customer service to our guests and ensuring they have a pleasant dining experience.Key Responsibilities: - **Serving Customers:** Greet guests warmly and take their orders accurately, providing menu recommendations as needed. - **Food and Beverage Delivery:** Serve food and drinks promptly and ensure that all items meet quality standards before delivery. - **Customer Assistance:** Address guest inquiries and concerns with a positive attitude, striving to enhance their experience. - **Cleaning and Setup:** Maintain cleanliness in the dining area, set tables, and prepare for the next guests, ensuring a tidy and welcoming environment. - **Collaboration:** Work closely with kitchen staff and other team members to ensure smooth operations and timely service.Required Skills and Expectations: Candidates should have a pleasant and approachable demeanor, with the ability to communicate effectively with customers and team members. Basic math skills for handling payments and understanding orders are necessary. Since this role is full-time, applicants should be ready to work flexible hours, including evenings and weekends. A commitment to providing great service and the ability to work in a fast-paced environment are essential. Previous experience in a similar role is a plus but not required, making this a great opportunity for those looking to start their career in hospitality.Timings - 08:00 A.M to 06:00 P.MSALARY - 12000 TO 14 000 PER MONTH.APPLY FAST VACANCIES FILLING FAST.....WATSAPP YOU RESUME IMMEDIATELY.

We are seeking a dedicated Front Office Executive to join our team in Jibhi, Kullu. The ideal candidate will have 1 to 3 years of experience, a minimum qualification of 12th grade, and will be responsible for managing various front office duties efficiently and professionally.Key Responsibilities:1. **Customer Assistance**: Greet and assist visitors in a friendly and professional manner, providing information and directing them to the appropriate personnel or services.2. **Call Management**: Handle incoming calls, directing them to the right departments and ensuring that inquiries are addressed promptly and effectively.3. **Appointment Scheduling**: Manage and organize appointments for staff members, ensuring an efficient schedule is maintained.4. **Record Keeping**: Maintain accurate records of visitors, phone calls, and any inquiries for future reference and reporting.5. **Administrative Support**: Provide basic administrative support, including managing correspondence, filing documents, and handling office supplies.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, with the ability to interact positively with clients and team members. A professional appearance and demeanor are important for this role. Proficiency in basic computer applications, such as MS Office, is necessary. The candidate should be well-organized, reliable, and able to manage multiple tasks in a fast-paced environment. A positive attitude and a strong customer service orientation are essential for success in this position.

Job Purpose:To lead and manage the sales team. Drive car sales, meet monthly sales targets, maintain customer satisfaction, and ensure growth in revenue through strategic planning and effective execution.Key Responsibilities:Achieve monthly and annual sales targets.Develop and implement effective sales strategies to increase vehicle sales.Monitor daily sales activities and guide the sales team accordingly.Analyzing market trends and identifying sales opportunities.Looking after marketing campaigns & co-ordinating Social Media TeamTeam Leadership:Recruit, train, and mentor sales executives.Conduct regular team meetings, performance reviews, and skill development sessions.Set individual targets for the sales team and monitor their performance.Training & motivating everyone about teamwork and also plan sales for every individualCustomer Handling:Ensure a high level of customer satisfaction and positive experience.Handle high-value or complex customer negotiations.Address customer queries, complaints, and ensure timely resolution.Inventory & Pricing:Maintain optimal inventory of used cars. Entire stock management (90 days cycle)Coordinate with procurement teams for optimum inventory management.Monitoring vehicle pricing and profitability.Marketing & Business DevelopmentWork with the marketing team to plan and execute sales promotions and campaigns.Support digital and offline lead generation efforts.Relationship building with OEM

Assistance in Miscellaneous Office Work.. Maintenance of Office Files and Records Manually as Well as On Computer. Assistance in Day to Day Accounting On Tally, Ms Excel, Ms Word, Bank Reconciliation and Miscellaneous Work.

Candidates Required for Vendor of Delhivery Pvt. Ltd. Company.candidate Must have Two Wheeler & Android Phonevalid D/lshould Be Able to Read Local Hindi Language as Well as English Language.candidate Will Get Fix Salary + Incentives + Pf+ Esi apply Fast to Get this Good Opportunity and earn smartly with job security.

Position Title:Accounts Cum CashierDepartment:Accounts & FinanceReporting To:Accounts Manager / Finance ManagerJob Summary:The Accounts Cum Cashier is responsible for managing daily cash transactions, maintaining accounting records, handling receipts and payments, preparing vouchers, supporting financial reporting, and ensuring proper documentation of all financial activities. The role requires accuracy, integrity, and compliance with company financial policies.Key Responsibilities:Accounts ManagementRecord daily accounting transactions in Tally/ERP software.Maintain books of accounts, ledgers, and financial records.Prepare journal entries, payment vouchers, receipt vouchers, and contra entries.Perform bank reconciliation and cash reconciliation regularly.Assist in monthly and annual account closing activities.Cash HandlingReceive and disburse cash as per company policies.Maintain daily cash book and petty cash records.Verify cash receipts and payments with supporting documents.Ensure physical cash balance matches the cash book balance.Deposit collections into bank accounts as required.Billing & ReceivablesGenerate invoices and receipts.Follow up with customers for outstanding payments.Maintain customer and vendor account records.Track receivables and payable schedules.Banking ActivitiesPrepare cheques, RTGS, NEFT, and online payment transactions.Coordinate with banks for routine banking activities.Maintain records of bank deposits and withdrawals.Compliance & DocumentationMaintain proper filing of invoices, vouchers, and financial documents.Assist in GST, TDS, and statutory compliance documentation.Support auditors during internal and statutory audits.Ensure compliance with company accounting policies.MIS & ReportingPrepare daily cash reports.Generate expense reports and payment summaries.Provide accounting data and reports to management as required.Assist in preparing monthly MIS reports.Required Qualifications:B.Com / M.Com preferred.Knowledge of Accounting Principles.1-3 years of experience in Accounts and Cash Handling.Required Skills:Proficiency in Tally Prime/ERP Software.Knowledge of GST, TDS, and basic taxation.Strong numerical and analytical skills.MS Excel and MS Office proficiency.Attention to detail and accuracy.Good communication and organizational skills.Key Performance Indicators (KPIs):Cash Reconciliation Accuracy - 100%.Timely Entry of Transactions.Bank Reconciliation Completion.Error-Free Voucher Processing.Collection Follow-up Effectiveness.Timely Invoice Generation.Documentation Accuracy.Compliance Submission Timeliness.Petty Cash Management Accuracy.MIS Report Submission Timeliness

Assist walk-in customers and understand their requirements for furniture Demonstrate product features, benefits, and usage effectivelyDrive sales by recommending suitable products and upselling where requiredMaintain store presentation, visual merchandising, and cleanlinessHandle billing, inventory support, and stock replenishmentBuild strong customer relationships and ensure high customer satisfactionAchieve monthly sales targets and contribute to store revenue

Job Title: Gold Appraisal PartnerLocation: Banglore Job Type: Full-Time (9:00 AM 6:00 PM)Salary: 20,000 30,000 per monthAdditional Benefits: 4,000 Petrol Allowance + Performance-Based Incentives.Eligibility Criteria:Male candidates onlyMust know Kannada language.Must own a two-wheeler with a valid driving licenseExperience in gold appraisal preferredKey Responsibilities:Visit customers near assigned branch/bank to convert company-generated leads for gold loan productsExplain gold loan schemes and convince customers to avail the servicesEnsure complete fulfillment of customers gold loan requirementsVerify and process customer KYC as per company standardsAccurately appraise gold ornaments using:Touchstone methodAcid test methodSaltwater testingPerform stone deduction calculationsIdentify brittleness, sonority, and purity of goldRequired Skills:Good communication and convincing skillsStrong knowledge of gold purity testing methodsAbility to work in the field and meet targetsBasic documentation and verification knowledge.Note:1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.

Job Title: Sales Partner Gold LoanLocation: BangloreJob Type: Full-Time (9:00 AM 6:00 PM)Salary: 20,000 30,000 per monthAdditional Benefits: 4,000 Petrol Allowance + Attractive Performance-Based IncentivesEligibility Criteria:Male candidates onlyMust know Kannada languageMust own a two-wheeler with valid driving licenseField sales experience preferred (Gold Loan / NBFC / Banking / Financial Products is an advantage)Key Responsibilities:Visit customers across the city to explain and promote Oros gold loan productsFollow up on company-generated leads and convert them into successful customersGenerate new leads through personal network and field outreachConduct market research to understand customer demand and local opportunitiesDevelop strong product knowledge and confidently give product demonstrationsHandle customer objections and queries professionallyBuild long-term customer relationships and ensure repeat businessEnsure smooth customer experience from first contact to loan disbursementRequired Skills:Strong communication and convincing skillsTarget-oriented and self-motivatedGood market understanding and field sales confidenceAbility to build trust and maintain customer relationships.Note:1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.

Job Title: Gold Loan ExecutiveLocation: Pune Job Type: Full-Time (9:00 AM - 6:00 PM)Salary: -20,000 - -40,000 per monthAdditional Benefits: -4,000 Petrol Allowance + Performance-Based IncentivesEligibility Criteria:Male candidates onlyMust know Marathi language.Must own a two-wheeler with a valid driving licenseExperience in gold appraisal preferredKey Responsibilities:Visit customers near assigned branch/bank to convert company-generated leads for gold loan productsExplain gold loan schemes and convince customers to avail the servicesEnsure complete fulfillment of customer-s gold loan requirementsVerify and process customer KYC as per company standardsAccurately appraise gold ornaments using:Touchstone methodAcid test methodSaltwater testingPerform stone deduction calculationsIdentify brittleness, sonority, and purity of goldRequired Skills:Good communication and convincing skillsStrong knowledge of gold purity testing methodsAbility to work in the field and meet targetsBasic documentation and verification knowledge.Note:1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.

We are looking for a dedicated Office Assistant to support our team in Delhi NCR. This is a full-time position suitable for a motivated individual who has recently completed their 12th grade. **Key Responsibilities:**- **Administrative Support:** Organize and maintain files, documents, and records to ensure easy access to information.- **Communication Handling:** Answer phone calls and respond to emails, helping to ensure that all inquiries are addressed promptly and professionally.- **Data Entry:** Input and update information in databases or spreadsheets, keeping records accurate and up-to-date.- **Office Organization:** Keep the office space tidy and organized, contributing to a productive work environment for everyone.- **Supply Management:** Monitor and order office supplies as needed, ensuring that the team has everything required for smooth operations.- **Scheduling Assistance:** Help in scheduling meetings and appointments, facilitating effective coordination among team members.**Required Skills and Expectations:**The ideal candidate should be a female with a pleasant attitude and good communication skills. Being organized and detail-oriented is essential for managing tasks efficiently. Basic computer skills, including familiarity with word processing and spreadsheet software, are important. A proactive approach to work and the ability to adapt to different tasks as required will be valued. A positive demeanor and willingness to learn will greatly contribute to success in this role.

Assistance in miscellaneous office work.. Maintenance of office files and records manually as well as on computer. Assistance in day to day accounting on Tally, MS excel, MS word, Bank Reconciliation and miscellaneous work