Customer Management Jobs

We are looking for an Airport Supervisor in Dumka, India, who will help manage airport operations. This role is suitable for individuals with little to no experience and requires at least a 10th-grade education. Key responsibilities include overseeing daily airport activities, coordinating with staff, and ensuring smooth passenger experiences. You will be expected to monitor the airport environment for safety and security, addressing any issues that arise promptly. Additionally, you will communicate with airline personnel and other airport departments to maintain efficient operations.In this role, attention to detail is essential. You should be able to multitask and stay organized, especially during busy times. Good communication skills are necessary to interact effectively with passengers, staff, and management. Problem-solving skills will help you resolve any operational challenges. A positive attitude is important, as you will be representing the airport and ensuring a pleasant experience for travelers.The ideal candidate will be reliable, capable of working under pressure, and willing to learn about airport operations. Basic knowledge of safety regulations and protocols is a plus. A strong work ethic and the ability to work as part of a team will also be beneficial in this position. Overall, we seek a dedicated individual ready to contribute to a positive airport environment.

Roles And Responsibilities Of Ground StaffAirport ground staff have many roles and responsibilities. In this section, we will discuss airport ground services in detail.1. Passenger HandlingHandling different types of passengers during rush hours is not easy. Here is what you will do:Welcoming passengers at the airport: Greet them politely and make them feel comfortable.Checking tickets and travel documents: Look at the passenger

Brand Marketing Manager - BangaloreExperience: 8-10 YearsLocation: BangaloreJob Summary:Talent Zone Consultant is looking for an experienced Brand Marketing Manager to drive brand strategy, category growth and integrated marketing campaigns. The ideal candidate should have strong expertise in consumer insights, campaign planning, brand positioning and marketing analytics.Key Responsibilities:Develop and execute brand and category marketing strategies.Plan and manage integrated 360 marketing campaigns.Conduct consumer and competitor research to identify growth opportunities.Drive category growth, brand awareness and customer acquisition.Manage marketing budgets and external agencies.Track campaign performance, marketing ROI and key brand metrics.Collaborate with Sales, Product, Digital and Creative teams.

Needed a Techno Sales Assistant in newly opening Voltaz Electric and LED planet opening at Angamaly. All applicants are welcome to apply for the suitable roles. Applicants Should have good communication skills and should deal with our customers.

We are seeking a Customer Success Manager to join our team in Hyderabad. This full-time role requires a proactive individual with 2 to 5 years of experience and a B.E. degree. The successful candidate will focus on building strong relationships with our customers, ensuring they achieve their goals and receive maximum value from our products and services.Key Responsibilities:- Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use our products effectively.- Account Management: Maintain regular communication with customers to assess their needs and address any concerns, fostering a strong relationship.- Performance Tracking: Monitor customer usage and satisfaction metrics, identifying trends to anticipate issues and implement solutions.- Training and Support: Provide training sessions and resources to help customers fully utilize our offerings and achieve their desired outcomes.- Feedback Gathering: Collect and analyze customer feedback to identify opportunities for product improvements and enhance the overall customer experience.- Collaboration with Internal Teams: Work closely with sales, product, and support teams to relay customer needs and advocate for their interests.Required Skills and Expectations:- Strong communication skills to effectively interact with customers and colleagues.- Ability to understand and analyze customer needs, providing effective solutions.- Prior experience in customer success or account management in a related field.- Proficiency in using customer relationship management (CRM) software.- Strong problem-solving skills and attention to detail.- A collaborative approach, with a commitment to working as part of a team.

bill manage,Checking,chekout,reservation,room mangement,guest welcome,help quary,booking management ,telephone handling

We are looking for a motivated Sales Executive to join our team in Hamirpur. This is a full-time position ideal for individuals with 0 to 3 years of experience who are eager to grow in the sales field.Key Responsibilities:- Identify Potential Clients: Research and reach out to potential customers to generate leads and build a solid customer base.- Conduct Sales Presentations: Present our products and services to clients, highlighting their benefits to persuade them to make a purchase.- Maintain Client Relationships: Build strong relationships with existing clients to ensure satisfaction and encourage repeat business.- Meet Sales Targets: Set personal sales goals and strive to achieve or exceed them, contributing to the overall success of the sales team.- Collaborate with Team Members: Work closely with other sales team members to share insights, strategies, and best practices.- Provide Feedback: Share customer feedback with the management team to help improve products, services, and customer experience.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with clients. A basic understanding of sales principles and practices is essential. Strong interpersonal skills will help in building relationships and working with team members. The ideal candidate should be goal-oriented, with a positive attitude and the ability to adapt to changing situations. A Higher Diploma or equivalent in business, marketing, or a related field is preferred. Proficiency in using basic office software and communication tools is necessary for efficient workflow.

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are hiring energetic female telecallers This lead Generation process Friendly work location Earning upto 30k to 40K per month based on performance

We are looking for a responsible and motivated Office Executive to manage office coordination as well as service and clinical support activities for our medical device business.Key Responsibilities1. Handle day-to-day office operations and documentation.2. Coordinate with hospitals, doctors, dealers and customers.3. Provide services and clinical suppport during surgeries /cases as required.4. Ensure timely availability and delivery of implants/instruments.5. Maintain stock, inventory and service records.6. Coordinate for instrument sets, dispatches and returns.7. Handle order processing, billing and follow-ups.8. Prepare daily/weekly reports and maintain records.9. Travel to hospitals for case support whenever required.10. Coordinate with the sales and operations team for smooth business activities.

We are looking for a driven Tele Caller to join our team in Coimbatore. This role involves direct communication with potential customers, and it is suitable for candidates with 0 to 3 years of experience. Key Responsibilities:- Making Calls: Reach out to potential clients to introduce our products and services, ensuring a friendly and professional approach during every call.- Responding to Queries: Answer questions and provide information about the offerings to help potential customers make informed decisions.- Maintaining Records: Keep detailed notes of conversations and customer information in the database to track interactions and outcomes effectively.- Meeting Targets: Work towards meeting weekly and monthly calling targets to contribute to the overall sales goals of the company.- Providing Feedback: Share insights from customer interactions with management to help improve services and address any issues that arise.Required Skills and Expectations:Candidates should have excellent communication skills in English and Tamil, enabling them to engage customers effectively. A polite and friendly demeanor is essential, as is the ability to listen actively and respond to client queries. Candidates should be comfortable using computers for data entry and maintaining records. Basic knowledge of sales techniques and customer service principles will be beneficial. The ability to work in a team and adapt to a dynamic work environment is also expected. Candidates should be motivated, enthusiastic, and ready to learn.

We are seeking a motivated Sales Manager to join our team in Biharsharif, Nalanda. This position is ideal for recent graduates or those with up to two years of experience in sales. As a Sales Manager, you will play a key role in driving sales and expanding our market presence.Key Responsibilities:1. Sales Strategy Development: Create effective sales strategies to reach potential customers and boost sales volume. Understand market trends to identify opportunities for growth.2. Team Management: Lead and inspire the sales team to meet and exceed sales targets. Provide guidance and support to help improve their performance.3. Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs to provide the right solutions and ensure customer satisfaction.4. Performance Reporting: Track and report on sales performance metrics regularly. Analyze data to identify areas for improvement and adapt strategies accordingly.5. Market Research: Conduct research to understand market dynamics and customer preferences. Regularly update the team on market information and competitor activities.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to connect with clients and motivate team members. A results-oriented mindset is essential, along with the ability to analyze sales data and identify trends. Proficiency in basic computer applications is required, as well as a willingness to learn and grow within the sales domain. A passion for sales and customer service is crucial for success in this role.

Marketing Analytics Manager - Bangalore Hiring Company: Talent Zone ConsultantExperience: 8-12 YearsLocation: Bangalore Industry: IT Services / SaaS / E-commerce / FinTech / ConsumerJob Summary:Talent Zone Consultant is looking for an experienced Marketing Analytics Manager to drive data-led marketing decisions through customer, campaign and performance analytics. The ideal candidate should have strong expertise in marketing analytics, customer insights, campaign measurement, attribution and dashboarding.Key Responsibilities:Lead marketing analytics and performance measurement across campaigns and channels.Analyse customer behaviour, acquisition, retention and conversion trends.Develop dashboards and reports to track key marketing KPIs and ROI.Measure campaign effectiveness across digital, paid, email, social and other channels.Perform funnel, cohort, attribution and customer segmentation analysis.Provide actionable insights to Marketing, Sales and Business teams.Build forecasting and analytical models to support marketing and growth strategies.Identify opportunities to improve CAC, conversion rates, retention and marketing ROI.Collaborate with Data, BI, Product and Marketing teams to improve data quality and reporting.Present insights and recommendations to senior management.Required Skills:Marketing Analytics, Digital Marketing Analytics, Campaign Analytics, Customer Analytics, Marketing ROI, Performance Marketing, Customer Segmentation, Cohort Analysis, Funnel Analysis, Attribution Modeling, Conversion Analytics, Customer Acquisition, Customer Retention, CAC, LTV, A/B Testing, Data Visualization, Dashboarding, SQL, Power BI, Tableau, Google Analytics, GA4, Advanced Excel, Python, Statistical Analysis, Predictive Analytics, Business Intelligence, Stakeholder ManagementQualification: MBA Marketing / Analytics, Statistics, Economics, Engineering or equivalent preferred.

SME Relationship Manager Company: Talent Zone ConsultantJob Title: Senior SME Relationship Manager / SME Lending Relationship ManagerExperience: 8-10 YearsLocation: Bangalore / Mysore / ChennaiEmployment Type: Full-timeJob SummaryTalent Zone Consultant is looking for an experienced SME Relationship Manager with 8-10 years of experience in SME lending, business banking, NBFC, FinTech or financial services.The ideal candidate will be responsible for SME customer acquisition, credit assessment, loan sourcing, portfolio management and revenue growth. The role requires strong knowledge of working capital, business loans, term loans and secured/unsecured SME lending, along with the ability to build long-term relationships with SME clients.Current SME banking roles in Bangalore emphasize acquiring, growing and retaining profitable SME portfolios, structuring appropriate credit facilities and managing portfolio returns.Key ResponsibilitiesAcquire new SME/MSME customers through direct sourcing, referrals, channels and market outreach.Develop and maintain strong relationships with SME business owners, promoters and key decision-makers.Manage the complete lending lifecycle from lead generation to sanction and disbursement.Understand customer business models, financial requirements and working-capital needs.Conduct preliminary credit assessment and financial analysis of SME borrowers.Analyse financial statements, cash flows, banking transactions and repayment capacity.Prepare and coordinate credit proposals and loan documentation with Credit and Risk teams.Handle Working Capital Loans, Term Loans, Business Loans, LAP and other SME lending products.Coordinate with Credit, Operations, Legal, Risk and Collections teams for timely processing and disbursement.Manage and grow an existing SME lending portfolio while maintaining portfolio quality.Track customer repayment behaviour, exposure, delinquency and credit risk.Identify cross-sell and up-sell opportunities across lending, payments, cash management and other financial products.Achieve monthly/quarterly acquisition, disbursement, revenue and portfolio growth targets.Build relationships with DSAs, channel partners, brokers and referral networks.Monitor market trends, competitor offerings and emerging SME financing opportunities.Ensure compliance with internal policies, KYC requirements, credit guidelines and applicable regulations.Required SkillsCore Skills:SME Lending, MSME Lending, Business Banking, Credit Assessment, Credit Analysis, Loan Processing, Loan Origination, Customer Acquisition, Portfolio Management, Relationship Management, Business Development, Financial Analysis, Financial Statement Analysis, Working Capital Loans, Term Loans, Business Loans, LAP, Secured Lending, Unsecured Lending, Credit Appraisal, Credit Underwriting, Risk Assessment, Portfolio Growth, Revenue Growth, Cross Selling, Upselling, Channel Management, DSA ManagementAnalytical / Technology Skills:Financial Modelling, Credit Risk Analysis, Banking Analysis, Cash Flow Analysis, MS Excel, CRM, MIS Reporting, Portfolio Analytics, Business AnalyticsSoft Skills:Client Relationship Management, Stakeholder Management, Negotiation Skills, Communication Skills, Presentation Skills, Business Acumen, Market Development, Problem Solving, Target OrientationCandidate Profile8-10 years of experience in SME/MSME lending, business banking, NBFC, FinTech or financial services.Strong track record in SME customer acquisition and portfolio management.Hands-on experience in credit assessment and loan processing.Good understanding of financial statements, cash flow and borrower creditworthiness.Experience handling working capital and term lending products is preferred.Candidates with experience managing high-value SME portfolios will be preferred.Strong ability to acquire new customers while retaining and expanding existing relationships.Experience working with Credit, Risk, Operations and Collections teams.MBA/PGDM in Finance/Marketing or equivalent qualification preferred.

Position: Senior Relationship Manager Experience: 7+ YearsLocation: Bengaluru, KarnatakaEmployment Type: Full-timeJob DescriptionTalent Zone Consultants is looking for an experienced Senior Relationship Manager for a leading BFSI organization in Bengaluru. The candidate will be responsible for managing and growing an existing client portfolio, acquiring new customers, increasing revenue and wallet share, and providing suitable banking/financial solutions.Key ResponsibilitiesManage and deepen relationships with existing corporate, business, HNI or affluent clients.Identify and acquire new-to-bank customers through market mapping, referrals and networking.Drive revenue, portfolio growth, customer acquisition and wallet-share targets.Understand client business/financial requirements and recommend appropriate banking and financial products.Cross-sell products such as loans, working-capital facilities, trade finance, cash management, insurance, investments and other banking solutions.Develop and execute client acquisition and relationship-growth strategies.Conduct regular client meetings, portfolio reviews and business discussions.Coordinate with Credit, Risk, Product, Operations and Compliance teams to ensure smooth delivery of solutions.Prepare business proposals and support credit appraisal/structuring wherever applicable.Monitor portfolio performance, customer satisfaction and potential business/risk issues.Maintain strong knowledge of market trends, competitor offerings and BFSI products.Ensure adherence to KYC, AML, RBI regulations, internal policies and responsible-sales practices.Maintain accurate customer records, pipeline reports and MIS.Meet and exceed individual and team business targets.Candidate Requirements7+ years of relevant experience in Relationship Management, Corporate Banking, Business Banking, Retail/Commercial Banking, Wealth Management, NBFC or Financial Services.Graduate degree required; MBA/CA preferred for corporate/business banking roles.Proven track record of client acquisition, portfolio growth and revenue generation.Strong understanding of banking products and financial solutions.Experience managing high-value/corporate client relationships preferred.Strong negotiation, presentation and stakeholder-management capabilities.Ability to independently manage targets, client portfolios and business development activities.

We Re Seeking An Experienced Jewellery Store Manager to Lead Our Team and Ensure the Smooth Operation of Our Store. You Will Be Responsible for Managing Staff, Driving Sales, Overseeing Inventory, and Delivering Exceptional Customer Service. if You have a Passion for Jewellery and Strong Leadership Skills, We Want to Hear from You!requirements:retail Management Experienceexcellent Customer Service and Communication Skillsability to Meet Sales Targets and Manage Store Operations

As a Cabin Crew member in Bangalore, you will play a crucial role in ensuring passenger safety and comfort during flights. This full-time position is open to individuals with 0 to 2 years of experience and requires a minimum of a 10th-grade education.Key Responsibilities:- Safety Compliance: You must ensure that all safety protocols are followed before, during, and after flights, including conducting safety demonstrations for passengers.- Passenger Assistance: Provide exceptional service by helping passengers with their needs, addressing queries, and ensuring their comfort throughout the journey.- Emergency Response: Be prepared to act efficiently in case of any in-flight emergencies, following established procedures to maintain passenger safety.- In-flight Service: Serve food and beverages to passengers, managing preferences and dietary restrictions while maintaining a positive demeanor.- Team Collaboration: Work closely with fellow crew members to create a harmonious and efficient work environment, communicating effectively to ensure smooth operations.Required Skills and Expectations:- Excellent communication skills are essential, as you will interact with passengers and team members regularly.- A friendly and approachable demeanor is vital, making passengers feel welcome and valued.- Basic problem-solving skills will help you manage any issues that arise during flights effectively.- A professional appearance and a strong commitment to customer service are expected at all times.- Adaptability and teamwork are crucial, as you will work in a dynamic environment with diverse individuals.

Job Title: Marketing ManagerQualification: Any GraduateExperience: Minimum 1 Year in Marketing/SalesSalary: 15,000/- + TA + MA + Attractive IncentivesKey Responsibilities:Develop and implement marketing strategies to generate business leads.Visit clients, maintain customer relationships, and identify new business opportunities.Promote company products/services and achieve sales targets.Conduct market research and competitor analysis.Coordinate with clients and ensure timely follow-up.Requirements:Minimum 1 year of experience in Marketing or Sales.Good communication and interpersonal skills.Must own a two-wheeler and possess a valid driving license.Self-motivated, target-oriented, and willing to travel for client visits.Note: Two-wheeler is mandatory for this position. Attractive incentives will be provided based on performance.

-Meet monthly and quarterly car/bike sales targets.-Plan and execute strategies to increase showroom footfall.-Monitor performance of the sales team-Ensure excellent customer service and satisfaction.-Handle escalations and special customer requests.-Maintain long-term relationships with customers for repeat sales.-Share productivity, conversion ratio, and revenue data with management.