Customer Management Jobs

Key Responsibilities

Urgent Hiring For Ground StaffInterview Timing - 10am to 6pm Salary Package - 30k to 35kJob Location - Hyderabad Work Experience - Fresher & 3 Years

There are 45 to 50 vacancy. We are hiring for teleperformance Laptop is mandatory, and English and Hindi have to be fluent.Additional language is also accepted Bengali, marathi , malayalam, punjabi are also including with Hindi and English.

# HVAC SERVICE HEAD **Location:** Bangalore **Experience:** 10+ Years **Industry:** HVAC / Engineering### Key Responsibilities Lead and manage **HVAC service & maintenance operations**. Handle installation, commissioning, troubleshooting and breakdown maintenance. Manage **Service Engineers, Technicians & Site Teams**. Plan and monitor **AMC & preventive maintenance** activities. Handle customer complaints and ensure timely resolution. Provide technical solutions for major HVAC breakdowns. Monitor service quality, team productivity and customer satisfaction. Coordinate with clients, project, sales and technical teams. Prepare service reports, quotations and technical documentation. Ensure adherence to **safety and quality standards**.### Candidate Profile Diploma / B.E. / B.Tech in **Mechanical / HVAC / Refrigeration** or related field. 10+ years of relevant experience in **HVAC Service & Maintenance**. Experience in managing service teams and customer interactions. Strong knowledge of HVAC systems, troubleshooting and maintenance. Excellent leadership, communication and problem-solving skills. Willingness to travel to customer/site locations as required.### Interested?Please share your **updated CV + Current CTC + Expected CTC + Notice Period**. **If you have strong HVAC Service leadership experience and are looking for a senior opportunity in Bangalore, this role could be a good fit.**

Key ResponsibilitiesManage and maintain company records, documents, and databases.Process and verify data entries, invoices, reports, and other administrative documents.Prepare, organize, and file business correspondence and records.Coordinate with internal teams to ensure timely completion of administrative tasks.Monitor and update customer, vendor, and employee information in company systems.Generate regular reports and maintain accurate operational records.Handle document control and ensure compliance with company policies and procedures.Support procurement, billing, inventory, or logistics processes as required.Assist with scheduling, meeting coordination, and office administration activities.Respond to internal inquiries and provide administrative support to management.

As a Workshop Incharge, you will help manage the daily operations of the workshop to ensure that everything runs smoothly and efficiently. **Key Responsibilities:**- **Supervise Workshop Operations:** Oversee daily activities in the workshop, ensuring that all tasks are completed on time and meet quality standards.- **Manage Staff:** Lead a team of technicians and workers, coordinating their activities and providing necessary training to improve skills and productivity.- **Maintain Inventory:** Keep track of tools, equipment, and spare parts, ensuring that the workshop is well-stocked and resources are used efficiently.- **Quality Control:** Monitor the quality of work performed in the workshop, ensuring adherence to safety and quality standards.- **Customer Interaction:** Address customer queries and concerns related to repairs or services, maintaining a good relationship with clients to enhance customer satisfaction.- **Report Generation:** Prepare regular reports on workshop activities, including performance metrics and any issues that arise, to assist in decision-making.**Required Skills and Expectations:**A 12th-grade education is required, preferably with experience ranging from 1 to 3 years in a workshop environment. The candidate should possess strong leadership and communication skills to effectively manage and motivate the team. Proficiency in technical tasks, along with an understanding of workshop safety protocols, is important. Additionally, candidates should be organized and able to prioritize tasks, ensuring that the workshop operates efficiently. The position requires a male candidate, as specified.

We are Hiring Relationship Manager in The Real Estate Mall, Baner, Pune Eligibility: 1. Minimum 2-3 months experience in Sales, Real Estate, BFSI or any customer service related role.2. Good communication and interpersonal skills. 3. Strong Sales, Negotiation skills and Customer Handling Service.4. Ability to build and maintain client relationships.5. Immediate joiners will be preferred.6. Site visitsSend your Resume: rajankita238@gmail.comContact: 9225008426

As a Sales Manager, your primary role is to drive sales growth and strengthen our market presence. You will lead a team of sales representatives, guiding them to meet and exceed their targets. This position is based at our office on Kharar Road and requires 1-3 years of relevant experience.**Key Responsibilities:**- **Lead Sales Team:** Supervise and motivate the sales team to achieve individual and team sales goals, fostering a competitive yet collaborative atmosphere.- **Develop Sales Strategies:** Create and implement effective sales strategies that align with market trends and customer needs, ensuring sustainable growth.- **Analyze Sales Performance:** Regularly review sales data and metrics to assess performance, identifying areas for improvement and opportunities for growth.- **Build Customer Relationships:** Establish and maintain strong relationships with customers, understanding their needs and addressing any concerns to enhance customer satisfaction.- **Conduct Training:** Organize training sessions for the sales team, equipping them with the necessary skills and knowledge to succeed in their roles.**Required Skills and Expectations:**You should have strong communication and interpersonal skills to effectively manage your team and build relationships with clients. A proven track record in sales is essential, demonstrating your ability to drive results. You should be analytical, able to interpret data to make strategic decisions. A positive attitude, along with leadership qualities, is crucial for inspiring your team. Additionally, proficiency in relevant software tools for sales tracking and reporting will be beneficial.

MCARE PRO WALK-IN INTERVIEWS! We're hiring for the following positions: Client CoordinatorInternational Voice Process (Night Shift)Non-Voice Process (Night Shift)Payment Posters ExperiencedNight Shift Cab Facility: Not provided Eligibility:Open to all Any graduate or non-graduate with strong English communication skillsLocation:Porur ChennaiWalk-in Interviews: Monday to Friday, from 8:30 PM onwardsKey Responsibilities:Handle inbound and outbound patient calls regarding appointments, cancellations, and general queriesVerify insurance details and assist with prior authorization processesEnsure strict adherence to HIPAA guidelines and maintain patient confidentialityProvide clear instructions for medical procedures and confirm scheduled appointmentsAccurately document call details and update patient records in the billing systemCollaborate with internal teams to resolve billing discrepancies and support claim processingShift Timings:Night Shift: 8:30 PM to 5:30 AM (Saturday Sunday Off!)Candidate Requirements:Excellent verbal communication in English with neutral accent (no mother tongue influence)Willingness to work night shifts consistentlyBasic computer literacy and ability to learn billing softwarePrior experience in medical billing or voice process is a plus, but not mandatoryStrong interpersonal skills and a customer-first attitudeWhy Join Us?Inclusive hiring Freshers and experienced candidates welcomeOpportunity to gain exposure to US healthcare processesSupportive team environment with training providedFixed weekend offs (Saturday & Sunday)Come join a growing team at Mcare Pro and build your career in the international medical billing industry!

We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full-time, office-based environment.Key Responsibilities:1. **Team Management**: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.2. **Service Delivery**: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.3. **Customer Engagement**: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.4. **Performance Analysis**: Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.5. **Operational Coordination**: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.Required Skills and Expectations:The ideal candidate will have a bachelor

We are looking for an experienced Internal Agency Partner to join our team in Delhi NCR. This role requires a candidate with 10 to 20 years of experience in managing agency partnerships and internal stakeholder relationships. The ideal candidate should possess strong communication and strategic thinking skills.**Key Responsibilities:**- **Develop Agency Partnerships:** Build and maintain strong relationships with various agencies to enhance collaboration and improve service delivery.- **Strategic Planning:** Work with internal teams to understand business goals and develop strategies that leverage agency capabilities to drive success.- **Performance Monitoring:** Track and analyze the effectiveness of agency partnerships, ensuring alignment with company objectives and identifying areas for improvement.- **Cross-Functional Coordination:** Collaborate with other departments to ensure that agency services meet company requirements and support overarching business strategies.- **Budget Management:** Oversee and manage the budget allocated for agency partnerships, ensuring cost-effectiveness and optimal resource utilization.**Required Skills and Expectations:**- Candidates must have a solid understanding of agency operations and experience in managing complex partnerships.- Excellent communication and interpersonal skills are essential for building trust and fostering collaboration with diverse teams.- Strong analytical abilities to assess agency performance and make informed decisions.- Proven track record of strategic planning and execution in a corporate environment.- Ability to work in a fast-paced environment and manage multiple projects simultaneously while meeting deadlines.

We are looking for a dedicated Customer Relationship Officer to join our team in Kengeri, Bangalore. This role is ideal for individuals with a passion for customer service who are looking to start or develop their careers in a supportive environment.As a Customer Relationship Officer, you will be responsible for managing customer interactions and ensuring a high level of satisfaction. Key responsibilities include:1. **Handling Customer Queries**: You will respond to customer inquiries through phone, email, or in-person, providing accurate information and resolving issues promptly.2. **Building Relationships**: Establish and maintain positive relationships with customers to foster trust and loyalty, encouraging repeat business.3. **Documentation and Reporting**: Maintain accurate records of customer interactions and transactions in order to track issues and ensure effective follow-up.4. **Feedback Collection**: Gather customer feedback to identify areas for improvement and relay this information to the management team for service enhancement.To succeed in this role, candidates should possess excellent communication skills, a friendly and approachable demeanor, and the ability to handle customer complaints with patience and professionalism. A strong willingness to learn and the ability to work as part of a team are also essential. Previous experience in customer service is beneficial but not mandatory, making this a great opportunity for fresh graduates or individuals looking to start their careers.

As an Office Executive, you will play a vital role in ensuring smooth daily operations and effective communication within the office. Your responsibilities will include:- **Handling Administrative Tasks**: You will manage tasks such as scheduling appointments, organizing files, and maintaining office supplies to ensure everything runs smoothly.- **Communication Management**: Youll be the first point of contact for clients and visitors, handling inquiries through phone and email, ensuring professional and courteous responses.- **Data Entry and Record Keeping**: Accuracy is key as you will enter data into systems and maintain records, helping the office stay organized and efficient.- **Assisting with Meetings**: You will prepare materials for meetings and take minutes, ensuring all important information is documented and communicated effectively.- **Coordinating Office Activities**: You will support various office functions, helping to organize events or team-building activities to foster a positive work environment.To be successful in this role, candidates should possess strong organizational skills and attention to detail. Good verbal and written communication skills are necessary to interact professionally with clients and colleagues. A positive attitude and the ability to work in a team are important, along with a willingness to learn and adapt. Proficiency in basic computer applications will be beneficial. This position is ideal for fresh graduates or those with up to two years of experience, eager to grow in an office environment.

Title: Package Sales Executive (Dating App)Job Description:Sell premium dating app membership packages.Contact customers via call, chat, or WhatsApp.Explain package benefits and pricing.Convert leads into paid customers.Achieve monthly sales targets.Maintain good customer relationships.Requirements:Good communication skills.Sales experience preferred.Target-oriented and confident.

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.

We are looking for enthusiastic individuals to join our team as Cabin Crew in Jaipur. As a member of the cabin crew, you will play a vital role in ensuring the safety and comfort of passengers during flights. This is a full-time position suitable for candidates with 0 to 3 years of experience who have completed at least their 12th grade.**Key Responsibilities:**- **Passenger Safety:** You will be responsible for ensuring that all safety procedures are followed on board. This includes conducting safety demonstrations and being prepared for any emergencies.- **Customer Service:** You will interact with passengers to provide excellent service, addressing their needs and ensuring a comfortable travel experience from boarding to disembarking.- **Cabin Preparation:** You will help prepare the cabin before flights, including checking supplies, cleaning, and ensuring that seating areas are tidy and presentable.- **Conflict Resolution:** You will be trained to handle any onboard issues or conflicts with professionalism, ensuring all passengers feel respected and cared for.- **Team Collaboration:** You will work closely with other crew members to foster a cooperative environment, keeping communication open for smooth operations during flights.**Required Skills and Expectations:**- Excellent communication skills are essential for interacting with passengers and fellow crew members.- A friendly and positive attitude is important as you will be the face of the airline.- Basic knowledge of safety protocols is required, and training will be provided.- You should be physically fit and able to perform duties that may include standing for long periods.- Flexibility with working hours is necessary as flights can occur at various times, including weekends and holidays.

We are looking for an Air Ticketing Staff member to join our team in Kochi. The ideal candidate will assist in ticketing operations and provide excellent customer service to travelers. **Key Responsibilities:**- **Ticket Booking:** Handle the reservation and booking of airline tickets for customers, ensuring accuracy and attention to detail. - **Customer Assistance:** Provide information and assistance to customers regarding flight options, prices, and travel schedules to help them make informed decisions. - **Payment Processing:** Manage payment transactions for ticket sales, ensuring that all financial processes are completed accurately and securely. - **Data Entry:** Maintain and update records in the booking system to ensure all customer information is current and easily accessible. - **Problem Resolution:** Address any issues or changes related to bookings, such as cancellations or rescheduling, to ensure a smooth customer experience. - **Coordination with Airlines:** Communicate with airlines and other stakeholders to stay updated on flight availability, changes, and promotions. **Required Skills and Expectations:**Candidates should have a minimum of a 12th-grade education. Previous experience in air ticketing is an advantage, but not mandatory. Strong communication skills are essential, as you will interact with various customers and team members daily. The ability to work well under pressure is important, along with attention to detail in booking and processing transactions. Proficiency in computer operations and familiarity with booking systems will be beneficial. A customer-oriented attitude and willingness to learn are expected.

Urgent Hiring For Air TicketingInterview Timing - 10 am to 6 pmSalary Package - 30k to 35kJob Location CoimbatoreWork Experience - Fresher and 3 Years

Hero Globe Agency is seeking an experienced and leadership-driven Workshop Manager to oversee our two-wheeler service workshop in Hapur. You will manage daily operations, lead a team of mechanics, ensure high-quality bike repairs, and maximize customer satisfaction.Key Responsibilities:Operations: Supervise daily workshop workflow, bike servicing, and repairs.Team Leadership: Manage, train, and motivate mechanics and technicians.Inventory Control: Monitor auto parts stock, ordering replacements as needed.Quality Assurance: Inspect vehicles post-repair to meet company standards.Customer Service: Handle customer queries, provide cost estimates, and resolve complaints.Required Skills & QualificationsTechnical Expertise: Deep knowledge of two-wheeler mechanics and advanced troubleshooting.Part Knowledge: Strong understanding of genuine automobile and auto parts.Experience: Minimum 2-5 years working in a bike workshop or automobile service center.Management: Proven experience leading a technical team and managing inventory.Communication: Clear verbal communication skills to interact with clients and staff.

As a Workshop Supervisor, your main role will be to oversee daily operations in the workshop, ensuring that all activities run smoothly and efficiently. Key Responsibilities:- **Supervise Workshop Activities**: Monitor all work being completed in the workshop, ensuring adherence to safety protocols and quality standards.- **Manage Staff**: Lead and motivate a team of workers, providing guidance and support to ensure tasks are completed on time and to a high standard.- **Coordinate Work Schedules**: Develop daily work schedules for the team, making sure that resources are utilized effectively and that deadlines are met.- **Quality Control**: Inspect finished work and materials to ensure that they meet required specifications and quality standards, addressing any issues promptly.- **Maintain Equipment**: Oversee the maintenance and repair of workshop equipment, ensuring that all tools are in good working condition to prevent delays in work.- **Report Progress**: Keep accurate records of daily activities and progress, providing updates to upper management as needed.Required Skills and Expectations:You should have a minimum of 1-3 years of experience in a workshop environment, showcasing your ability to manage people and processes. A 12th-grade education is essential. We expect you to be physically fit, as some tasks may require manual labor. Strong leadership, communication, and problem-solving skills are vital for this role. You must be detail-oriented, ensuring high-quality outputs while maintaining a safe working environment. As this role requires being present in the office, reliability and a strong work ethic are crucial.

We Re Seeking An Experienced Jewellery Store Manager to Lead Our Team and Ensure the Smooth Operation of Our Store. You Will Be Responsible for Managing Staff, Driving Sales, Overseeing Inventory, and Delivering Exceptional Customer Service. if You have a Passion for Jewellery and Strong Leadership Skills, We Want to Hear from You!requirements:retail Management Experienceexcellent Customer Service and Communication Skillsability to Meet Sales Targets and Manage Store Operations

Job Title: Client Coordinator - Voice ProcessIndustry: Medical BillingNature of Work: In / Out Bound Calls & SchedulingReports To: Supervisor / ManagerLocation: KL Towers, # 9807, 1st Floor, TNHB, Ayapakkam Main Rd, Ayapakkam, Ch-77Terms: Full TimeRequirements: Night Shift (Mon-Fri)Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need.You should be helpful and courteous when answering telephone calls.About the Role: Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc. Change or cancel appointments as necessary. Accurately note all patient information according to confidentiality standards and HIPAA requirements. Verifying patients insurance details like eligibility / verify the prior authorization. Answering patients questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments. Courteously receiving incoming telephone calls and taking messages as needed. Route calls to the appropriate department or individual.Salary Range: 25K 35K Salary for the right candidate is not a constraintNo of Openings: 4 5 VacanciesAbout us: We are a team of experienced healthcare professionals dedicated to providing highquality, compassionate care to individuals and healthcare providers in the United States.Person Specification: A thorough understanding patient service. Excellent English communication with neutral accent. A good working knowledge of computers and experience in software handling. Good typing skills. Punctuality and regularity towards work. Professional and positive attitude. A strong desire to grow along with the company.Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.