Customer Management Jobs

We are looking for a dedicated Relationship Manager to join our team in Gaya, India. This position is suitable for female candidates with 1 to 5 years of experience. The successful candidate will play a key role in building and maintaining strong client relationships.The main responsibilities include:- Client Engagement: Act as the primary point of contact for clients, ensuring their needs are met and fostering a positive relationship.- Account Management: Monitor client accounts and provide support to enhance customer satisfaction and retention.- Product Knowledge: Stay informed about our products and services, offering clients the best solutions for their requirements.- Feedback Collection: Gather client feedback to understand their needs and improve services, ensuring we meet or exceed expectations.To succeed in this role, candidates should possess strong communication and interpersonal skills, allowing them to establish rapport with various clients. Problem-solving abilities are essential to address client concerns effectively and efficiently. Candidates should also demonstrate good organizational skills, as managing multiple client accounts requires careful attention and tracking. A keen interest in building lasting relationships and the ability to work neatly in a team-oriented environment are essential.A bachelor's degree is required, and candidates should have a proactive approach to work, displaying confidence and professionalism in all interactions. Your ability to connect with clients and understand their needs will be crucial in driving our success.

We are looking for Pest Control Technicians for Wild Trap Pest Control Private Limited.Candidates should be responsible, hardworking and willing to travel to customer locations.Freshers and experienced candidates can apply. Training will be provided to suitable candidates.Job responsibilities include pest inspection, pest control treatment, customer handling and maintaining service records.Good communication skills and a positive attitude are preferred.Interested candidates can apply and attend a face-to-face interview.

I found several Airport Guest Relationship Executive listings around Kolkata, but the salary range you asked for-4,00,000 to 8,00,000 per year (33,333-66,667/month)-is not consistently shown in current listings.One Kolkata job-search page does show Airport Guest Relationship Executive roles with advertised salaries of 4.8 LPA, 6 LPA, and 8 LPA, although some listings appear to have broad or potentially unreliable salary information. Pplacementindia.comAirport Guest Relationship Executive - Job DescriptionMain responsibilities:Welcome passengers/guests at the airport and provide professional assistance.Assist passengers with check-in, boarding procedures and airport facilities.Provide information about flight schedules, terminals and airport services.Handle passenger questions, complaints and service issues professionally.Coordinate with airline, ground-handling, baggage and other airport departments.Assist VIP/special-needs passengers when required.Maintain guest records, feedback and daily reports.Ensure a high level of passenger satisfaction throughout the airport journey.Work effectively during busy periods and rotating shifts.Maintain professional grooming, communication and customer-service standards. Pplacementindia.com+2Typical requirementsEducation: 12th pass or graduate, depending on employer.Experience: Freshers may be accepted for entry-level positions; experience in aviation, hospitality or customer service is an advantage.Skills: Excellent English/Hindi communication, pleasant personality, customer handling, problem-solving and teamwork.Work: Full-time, airport/office-based, usually requiring shift flexibility. Pplacementindia.com+1Important: Some listings advertise salaries as high as 8 LPA, but other comparable Kolkata airport GRE jobs are only around 3-4 LPA, so I would verify the actual CTC directly with the employer before applying. Pplacementindia.com+1If you want, I can search specifically for current Kolkata airport jobs offering 4-8 LPA and give you the company name, salary, eligibility and application link.

We are looking for a dedicated Front Office Executive to support our team in Malappuram, India. This role is ideal for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. You will work from home, providing essential administrative support.Key Responsibilities:1. Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat. You will help create a positive experience for our clients by addressing their concerns effectively.2. Appointment Scheduling: Manage and coordinate appointments or meetings. This includes keeping track of schedules and ensuring that all necessary arrangements are in place for smooth operations.3. Data Entry and Record Keeping: Maintain accurate records of customer information and interactions in our database. This is crucial for providing quality service and following up when necessary.4. Administrative Support: Assist with various administrative tasks such as preparing reports and organizing files. Your organizational skills will help keep our office running efficiently.5. Team Collaboration: Work closely with other team members to ensure seamless communication and cooperation. Being a team player is essential in achieving our goals.Required Skills and Expectations:The ideal candidate should possess excellent communication skills to interact professionally with clients. Strong organizational abilities and attention to detail are important, as you will handle multiple tasks. A basic understanding of office software and technology will be essential. A proactive approach and a willingness to learn will help you succeed in this role.

Key ResponsibilitiesManage overall store operations, including receipt, storage, issuance, and dispatch of materials.Ensure accurate inventory records and maintain optimum stock levels.Oversee goods receiving, material verification, and documentation processes.Monitor stock movement and implement inventory control procedures.Conduct regular physical stock audits and inventory reconciliation.Coordinate with procurement, production, logistics, and finance departments for smooth material flow.Ensure proper storage, labeling, handling, and preservation of materials.Monitor slow-moving, non-moving, and obsolete inventory and recommend corrective actions.Implement warehouse safety standards and housekeeping practices.Manage store personnel, assign duties, and monitor performance.Prepare inventory reports, stock analysis, and management dashboards.Ensure compliance with company policies, quality standards, and audit requirements.Optimize storage space utilization and improve warehouse efficiency.Handle vendor coordination related to material receipts and discrepancies.

need office management boy or back office for managing office and running courrier office................................................

Hiring for full-time and part-time positions:Back Office & Front Office Executives (Female)Qualification: Graduate preferred. Basic computer knowledge and good communication skills required.

We are seeking a dynamic and client-focused Field Sales Executive to promote and sell our IPR services, including trademark, copyright, and patent registrations. The role involves meeting clients face-to-face, explaining the importance of IPR protection, and driving business growth through field sales activities. -> KEY RESPONSIBILITIES - Identify and approach potential clients (startups, SMEs, corporates) for IPR services. Conduct client meetings to explain trademark, copyright, and patent registration processes. Educate businesses on the importance of protecting intellectual property. Generate leads through field visits, networking, and referrals. Achieve monthly and quarterly sales targets. Maintain strong client relationships and ensure repeat business. Coordinate with the legal team for smooth onboarding and documentation. Prepare daily/weekly sales reports and share market feedback with management. -> QUALIFICATIONS & SKILLS - Bachelor's degree in Business Administration, Marketing, or Law preferred. 1-2 years of experience in field sales (experience in legal/IPR services is preferred). Strong communication, presentation, and negotiation skills. Ability to explain legal concepts in simple terms to clients. Goal-oriented, self-motivated, and resilient. Proficiency in MS Office and CRM tools. -> Salary - 25,000 - 50,000 -> Office timings - 10:00 am - 7:00 pm (IST) -> Employment type - Full Time -> Working days - Monday - Saturday -> Target will be given that the employee should complete. -> One year Contract with 3 months Provision.

Need female Telecaller for personal loan and ability to handle customer and lead generation on daily basis

Convince the clients, able to generate business, communication travel, able to appoint dealership in the area

JOB PURPOSEThe Manager QA/QC will be responsible for managing the complete Quality Assurance and Quality Control function of the organization.The role will ensure that raw materials, manufacturing processes, finished products and dispatches consistently meet approved drawings, specifications, quality standards, customer requirements and applicable compliance requirements.The Manager QA/QC will establish robust quality systems, lead the QA/QC team, control rejection and rework, manage customer complaints and audits, drive root-cause analysis and CAPA, and continuously improve product and process quality.KEY RESPONSIBILITIESA. Quality Assurance - QA Develop, implement and maintain the company's Quality Management System (QMS). Prepare and implement Quality Policies, SOPs, Work Instructions and Inspection Standards. Establish quality objectives, procedures and KPIs. Conduct internal quality and process audits. Ensure compliance with applicable customer and quality requirements. Review and improve existing quality systems and processes. Establish preventive quality controls to minimize defects. Maintain proper quality documentation and records. Promote a Right First Time and zero-defect culture.B. Quality Control - QCManage and monitor quality at all stages:Incoming Material In-Process Finishing Assembly Final Inspection Packing Dispatch Establish inspection standards and checklists. Ensure incoming material inspection. Ensure in-process inspection at critical manufacturing stages. Conduct and monitor final inspection. Verify dimensions, tolerances, appearance, functionality and surface finish. Ensure products conform to approved drawings, samples and specifications. Ensure non-conforming products are properly identified, segregated and controlled.C. Raw Material & Incoming Quality Develop incoming inspection procedures for:o Brasso Irono Zinco Aluminiumo Steelo Bought-out componentso Packaging materials Verify material specifications, dimensions and quality. Monitor supplier quality performance. Coordinate with Purchase and Stores regarding rejected materials. Maintain supplier rejection records and quality performance data.D. In-Process Quality ControlMonitor quality during: Casting Forging Pressing CNC/VMC machining Drilling Tapping Grinding Buffing Polishing Finishing Plating Powder Coating PVD Assembly Responsibilities include: First-piece approval Process inspection Critical dimension monitoring Process parameter control Defect identification Rejection/rework control Process improvementE. Final Inspection & Product ReleaseEnsure finished products are inspected before dispatch for: Dimensions Tolerances Appearance Surface finish Plating/coating Colour/shade Assembly Functionality Strength/performance Packing Labelling QuantityEnsure products are released for dispatch only after meeting defined quality requirements.CUSTOMER QUALITY MANAGEMENT Handle customer quality complaints professionally and promptly. Investigate customer complaints and identify root causes. Prepare 8D, CAPA and Root Cause Analysis reports. Coordinate customer inspections and quality audits. Maintain customer complaint records and trend analysis. Ensure corrective actions are implemented within agreed timelines. Verify effectiveness of corrective actions. Communicate customer-specific requirements to Production and other departments. Monitor customer satisfaction and recurring quality issues.ROOT CAUSE ANALYSIS & CAPALead quality problem-solving using: 5 Why Analysis Fishbone / Ishikawa Pareto Analysis 7 QC Tools Process Analysis Failure AnalysisResponsibilities: Identify root cause rather than only treating symptoms. Raise NCRs for significant non-conformities. Define corrective and preventive actions. Assign responsibility and target dates. Monitor CAPA closure. Verify effectiveness. Prevent recurrence of defects.SUPPLIER QUALITY MANAGEMENT Evaluate and monitor supplier quality performance. Establish supplier quality standards. Conduct supplier audits where required. Monitor supplier rejection and defect trends. Issue Supplier Corrective Action Requests. Work with Purchase for supplier development. Support approval of new suppliers from a quality perspective. Maintain supplier quality scorecards.CUSTOMER & PRODUCT SPECIFICATION CONTROL Ensure availability of approved drawings and specifications. Ensure production works only against approved drawings/samples. Control drawing revisions and specification changes. Ensure customer-specific requirements are communicated to concerned departments. Establish product inspection standards for new products. Participate in NPD, sampling and product development activities.SURFACE FINISH & PLATING QUALITYEnsure quality control of: Polishing Buffing Electroplating Nickel Chrome Brass finishes Antique finishes PVD Powder Coating Other decorative/protective finishesMonitor defects such as: Scratches Dents Colour variation Uneven finish Stains Peeling Poor adhesion Plating defects Surface roughness Coating thickness variationTESTING & CALIBRATION Establish product testing requirements. Ensure availability of appropriate testing equipment. Monitor calibration of measuring and testing instruments. Maintain calibration schedules and records. Ensure measuring instruments are suitable for their intended application. Coordinate external testing/laboratory requirements where necessary.QUALITY TEAM MANAGEMENT Lead the QA/QC team effectively. Define responsibilities and targets for QC Inspectors. Allocate inspection manpower according to production requirements. Train QC personnel on inspection methods and quality standards. Conduct regular quality meetings. Evaluate team performance. Identify training requirements. Develop quality awareness among production employees. Ensure discipline and consistency in inspection practices.PRODUCTION & CROSS-FUNCTIONAL COORDINATIONWork closely with: Production PPC Tool Room NPD/Sampling Purchase Stores Finishing Maintenance Dispatch MerchandisingThe Manager QA/QC should act as a bridge between Quality and Production, ensuring that quality issues are resolved at the process level without unnecessarily affecting production schedules.QUALITY MIS & REPORTINGPrepare and review: Daily Quality Reports Incoming Inspection Reports In-Process Inspection Reports Final Inspection Reports Rejection Reports Rework Reports NCR Reports CAPA Reports 8D Reports Customer Complaint Reports Supplier Quality Reports Quality KPI Reports Monthly Quality MISAnalyse trends for:Rejection Rework Scrap Customer Complaints Supplier Defects Process Defectsand initiate improvement actions.REQUIRED TECHNICAL SKILLSThe candidate should have strong knowledge of: Builder/Architectural Hardware Manufacturing Brass, Iron, Zinc, Aluminium & Steel Products Engineering Drawings GD&T / Basic Tolerances Measuring Instruments AQL & Sampling Incoming/In-Process/Final Inspection Surface Finishing Plating & Coating QMS ISO 9001 Internal Auditing 7 QC Tools SPC Root Cause Analysis CAPA 8D Problem Solving Supplier Quality Calibration Process Auditing Quality DocumentationCOMPUTER SKILLS Advanced MS Excel Quality MIS Quality Dashboards Data Analysis Pareto Charts Rejection Trend Analysis MS Word PowerPoint ERP/MIS softwareEDUCATIONAL QUALIFICATIONB.Tech / B.E. / Diploma in: Mechanical Engineering Production Engineering Industrial Engineering Metallurgy Quality Engineering or related technical discipline.Certification in ISO 9001, Six Sigma, Quality Auditing or Quality Management will be an advantage.EXPERIENCE8-12 years of relevant experience, preferably in: Builder Hardware Architectural Hardware Brass Hardware Iron Hardware Zinc Hardware Aluminium Hardware Sanitary Hardware Metal Components Engineering Manufacturing Export-oriented ManufacturingExperience in international customer requirements, export quality standards and customer audits will be preferred.

We are seeking a motivated Branch Operation Manager to oversee daily operations in our Aligarh location. The ideal candidate will have 2 to 8 years of experience in managing branch activities and ensuring smooth workflow.Key Responsibilities:- Operational Management: Supervise day-to-day branch operations to ensure efficiency and quality service. This includes monitoring staff performance and optimizing processes.- Team Leadership: Lead a team of employees, providing guidance and support to enhance their performance. Encourage teamwork and a positive work environment.- Customer Service: Ensure exceptional service delivery to customers by resolving issues promptly and efficiently. Maintain high satisfaction levels through effective communication.- Compliance: Ensure the branch adheres to all company policies and regulatory requirements. Regularly review operational compliance and implement corrective actions as needed.- Reporting: Prepare and present detailed reports on branch performance, including sales, expenses, and customer feedback. Use these reports to identify areas for improvement.Required Skills and Expectations:Candidates should possess a graduate degree and show strong leadership abilities. Effective communication skills are essential, along with a proactive approach to problem-solving. The ability to work well under pressure and manage multiple priorities is necessary. A solid understanding of branch operations and customer service principles will be valuable. Adaptability and a positive attitude are crucial for fostering a productive work environment.

We are looking for a motivated and friendly Front Office Executive to manage the front desk operations at our organization. This role is essential for ensuring a welcoming environment for visitors and support for staff, particularly in a remote setting.Key Responsibilities:1. Greeting Visitors: Welcome guests warmly, check their appointment details, and direct them to the appropriate personnel or department.2. Handling Calls: Manage incoming and outgoing calls efficiently, ensuring that inquiries are addressed promptly and messages are relayed accurately.3. Administrative Support: Assist with general administrative tasks such as scheduling meetings, maintaining records, and organizing office supplies.4. Customer Service: Provide excellent service to clients and visitors, addressing their needs and resolving any issues in a professional manner.5. Communication: Maintain effective communication with team members and other departments to ensure smooth operations.Required Skills and Expectations:Candidates should possess a minimum of a 12th-grade education and have experience ranging from 0 to 3 years. Strong verbal and written communication skills are crucial, along with a friendly and professional demeanor. Proficiency in basic computer applications and the ability to manage time effectively are essential. Candidates should be comfortable working remotely and be self-motivated, capable of handling tasks independently while maintaining a positive attitude.

We are seeking a Front Office Executive to manage our front office operations remotely. This role is suitable for individuals with up to 3 years of experience, including fresh graduates.Key Responsibilities:1. Customer Interaction: Answer phone calls and respond to emails promptly and professionally. Ensure high-quality service to all clients and visitors.2. Appointment Scheduling: Coordinate and schedule appointments for staff and clients, ensuring efficient use of resources. 3. Administrative Tasks: Handle general administrative duties, including record-keeping, filing documents, and maintaining office supplies.4. Communication: Facilitate communication between departments and assist in the flow of information. Relay important messages and updates to relevant personnel.5. Support Team Members: Provide assistance to other team members as needed, contributing to a positive and collaborative work environment.Required Skills and Expectations:Candidates should have a high school diploma and possess excellent verbal and written communication skills. They must be organized, detail-oriented, and able to multitask effectively. Proficiency in basic computer applications, including Microsoft Office, is essential. A good attitude towards customer service and the ability to work independently while managing time effectively are critical for success in this role. Fresh graduates and those with limited experience are encouraged to apply, as training will be provided.

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

Key ResponsibilitiesAcquire new customers for retail banking products and services.Promote and sell savings accounts, current accounts, fixed deposits, personal loans, credit cards, insurance, and other banking products.Generate leads through field activities, referrals, corporate tie-ups, and digital channels.Develop and maintain strong customer relationships.Achieve monthly, quarterly, and annual sales targets.Conduct customer meetings, product presentations, and sales discussions.Cross-sell and upsell products to existing customers.Ensure proper documentation and KYC compliance during customer onboarding.Track sales activities and update customer information in CRM systems.Provide prompt after-sales support and service.

Key ResponsibilitiesPerform accurate data entry and maintain company records and databases.Prepare, organize, and file documents, reports, and correspondence.Support day-to-day administrative and back-office operations.Verify, update, and maintain records to ensure data accuracy.Coordinate with internal teams regarding documentation and operational requirements.Handle scanning, photocopying, filing, and document management activities.Assist in preparing reports, spreadsheets, and presentations as required.Monitor office supplies and coordinate procurement requests when needed.Ensure compliance with company policies and documentation standards.Support management with administrative tasks and special projects.

Brand Marketing Manager - BangaloreExperience: 8-10 YearsLocation: BangaloreJob Summary:Talent Zone Consultant is looking for an experienced Brand Marketing Manager to drive brand strategy, category growth and integrated marketing campaigns. The ideal candidate should have strong expertise in consumer insights, campaign planning, brand positioning and marketing analytics.Key Responsibilities:Develop and execute brand and category marketing strategies.Plan and manage integrated 360 marketing campaigns.Conduct consumer and competitor research to identify growth opportunities.Drive category growth, brand awareness and customer acquisition.Manage marketing budgets and external agencies.Track campaign performance, marketing ROI and key brand metrics.Collaborate with Sales, Product, Digital and Creative teams.

Marketing Analytics Manager - Bangalore Hiring Company: Talent Zone ConsultantExperience: 8-12 YearsLocation: Bangalore Industry: IT Services / SaaS / E-commerce / FinTech / ConsumerJob Summary:Talent Zone Consultant is looking for an experienced Marketing Analytics Manager to drive data-led marketing decisions through customer, campaign and performance analytics. The ideal candidate should have strong expertise in marketing analytics, customer insights, campaign measurement, attribution and dashboarding.Key Responsibilities:Lead marketing analytics and performance measurement across campaigns and channels.Analyse customer behaviour, acquisition, retention and conversion trends.Develop dashboards and reports to track key marketing KPIs and ROI.Measure campaign effectiveness across digital, paid, email, social and other channels.Perform funnel, cohort, attribution and customer segmentation analysis.Provide actionable insights to Marketing, Sales and Business teams.Build forecasting and analytical models to support marketing and growth strategies.Identify opportunities to improve CAC, conversion rates, retention and marketing ROI.Collaborate with Data, BI, Product and Marketing teams to improve data quality and reporting.Present insights and recommendations to senior management.Required Skills:Marketing Analytics, Digital Marketing Analytics, Campaign Analytics, Customer Analytics, Marketing ROI, Performance Marketing, Customer Segmentation, Cohort Analysis, Funnel Analysis, Attribution Modeling, Conversion Analytics, Customer Acquisition, Customer Retention, CAC, LTV, A/B Testing, Data Visualization, Dashboarding, SQL, Power BI, Tableau, Google Analytics, GA4, Advanced Excel, Python, Statistical Analysis, Predictive Analytics, Business Intelligence, Stakeholder ManagementQualification: MBA Marketing / Analytics, Statistics, Economics, Engineering or equivalent preferred.

We are looking for a dedicated Passenger Service Associate to provide excellent service to our passengers at Howrah Bridge in Howrah. This is a full-time position suitable for individuals with 0 to 4 years of experience, and a minimum education of 10th grade.Key Responsibilities:1. Customer Assistance: Greet and assist passengers with their inquiries, providing information about services, schedules, and ticketing processes.2. Ticket Sales: Handle ticket sales efficiently, ensuring that all transactions are completed accurately and promptly.3. Issue Resolution: Address and resolve passenger issues or complaints in a professional manner, ensuring a positive travel experience.4. Safety and Security: Maintain a safe environment for all passengers by following safety protocols and reporting any suspicious activities.5. Documentation: Keep accurate records of passenger interactions, sales, and inventory as required by management.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with passengers. A friendly and approachable attitude is essential for creating a welcoming environment. Basic computer skills are necessary for handling ticket sales and documentation. The ability to work well under pressure and multitask in a busy setting is crucial. Being a team player with a strong commitment to customer service will significantly contribute to your success in this role.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.

Job Title: Marketing ManagerQualification: Any GraduateExperience: Minimum 1 Year in Marketing/SalesSalary: 15,000/- + TA + MA + Attractive IncentivesKey Responsibilities:Develop and implement marketing strategies to generate business leads.Visit clients, maintain customer relationships, and identify new business opportunities.Promote company products/services and achieve sales targets.Conduct market research and competitor analysis.Coordinate with clients and ensure timely follow-up.Requirements:Minimum 1 year of experience in Marketing or Sales.Good communication and interpersonal skills.Must own a two-wheeler and possess a valid driving license.Self-motivated, target-oriented, and willing to travel for client visits.Note: Two-wheeler is mandatory for this position. Attractive incentives will be provided based on performance.