Customer Management Jobs

Job Responsibility- Visit OEM, EMS, LED lighting, electrical, and electronics manufacturing companies across GujaratGenerate new customer leadsMeet purchase managers, production teams, and factory ownersPromote electronic components, including:MOSFETsDriver ICsCapacitorsBridge RectifiersDiodesResistorsConnectors and related BOM componentsUnderstand customer requirements and coordinate with internal team for quotations and sourcingMaintain regular follow-up with customers for RFQs, samples, approvals, and ordersDevelop strong customer relationships for repeat businessTrack competitor activity and market trendsSubmit daily visit and follow-up reportsRequired Qualifications and skills- Diploma / B.Tech / BE in Electronics, Electrical, ECE OR, Any graduate with relevant industrial/B2B sales experienceShould know the use of EXCEL. Gujarati-speaking preferredMust be comfortable with industrial travelTwo-wheeler preferredGood knowledge of local industrial areas is an advantage

We are looking for an experienced Spare Part Manager to oversee our spare parts operations in Kochi. The ideal candidate will have 5 to 10 years of experience and a graduate degree, bringing strong leadership skills to manage a dynamic team.Key Responsibilities:1. Inventory Management: You will be responsible for maintaining stock levels of spare parts, ensuring availability while minimizing excess inventory.2. Supplier Relations: Establish and maintain strong relationships with suppliers to negotiate pricing, manage orders, and ensure timely delivery of parts.3. Team Leadership: Lead and motivate a team of staff, providing training and support to ensure efficient operations.4. Quality Control: Monitor the quality of incoming and outgoing spare parts, ensuring compliance with industry standards and company policies.5. Reporting: Prepare and present regular reports on inventory status, sales performance, and departmental efficiencies to management.Required Skills and Expectations:Candidates should have excellent organizational skills and attention to detail. Strong communication skills are essential for interacting with suppliers and team members. You should be adept in using inventory management software and have a solid understanding of spare parts and their applications. Leadership experience is crucial, as this role involves managing a team effectively. The ideal individual will be proactive, with problem-solving abilities and a commitment to meeting deadlines. A strong understanding of the automotive or manufacturing industry is preferred, along with a willingness to adapt to changing technologies and processes.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

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We are seeking a Ground Staff Supervisor to oversee daily operations at our facility in Bhubaneswar. This is an entry-level position suitable for candidates with a passion for the aviation industry. **Key Responsibilities:**- **Supervise Ground Operations:** Oversee the day-to-day activities of ground staff to ensure efficient service delivery and adherence to safety protocols.- **Staff Training:** Assist in training new employees on standard operating procedures, customer service skills, and safety practices to maintain high service standards.- **Customer Assistance:** Address passenger queries and ensure their needs are met promptly, enhancing overall customer satisfaction.- **Coordination with Other Departments:** Work closely with other teams such as check-in and baggage handling to ensure smooth passenger flow and timely operations.- **Maintain Equipment and Tools:** Regularly check all ground handling equipment to ensure they are in good working condition, reporting any issues to management promptly.**Required Skills and Expectations:**- Strong communication skills are essential to convey information clearly to both staff and passengers.- A basic understanding of customer service principles is important, as you will be dealing directly with the public.- Ability to work in a fast-paced environment and efficiently manage multiple tasks.- Teamwork is vital; you should be able to motivate and coordinate with staff members.- Basic problem-solving skills are required to address on-the-spot issues as they arise.Candidates with a 10th-grade education and a positive attitude towards learning will excel in this role. Familiarity with the aviation industry is a plus, but not mandatory.

Key Responsibilities:1. Data Management & DocumentationMaintain and update company databases and recordsProcess and verify documents, forms, and applicationsEnsure accuracy and confidentiality of data2. Administrative SupportHandle day-to-day back office operationsPrepare reports, MIS, and documentation as requiredAssist different departments with administrative tasks3. Coordination & CommunicationCoordinate with internal teams for information flowSupport front office / sales / accounts teamHandle email correspondence and internal communication4. Record Keeping & FilingMaintain proper filing systems (physical & digital)Track important documents, invoices, and recordsEnsure easy retrieval of data when required5. Billing & ProcessingAssist in invoice processing and follow-upsMaintain records of transactions and paymentsSupport accounts team in reconciliation activities6. Compliance & AccuracyEnsure work is done as per company policiesMaintain confidentiality of sensitive informationMinimize errors in data entry and reporting

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:- **Building Strong Relationships**: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.- **Addressing Customer Queries**: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.- **Gathering Customer Feedback**: Collect feedback from clients about our products and services to identify areas for improvement and support product development.- **Cross-Selling Products and Services**: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.- **Maintaining Customer Records**: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.To excel in this role, you should have:- **Excellent Communication Skills**: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.- **Interpersonal Skills**: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.- **Problem-Solving Abilities**: Be able to think critically and provide effective solutions to customer issues as they arise.- **Basic Computer Proficiency**: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.- **Adaptability**: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

Job Summary Varthana is looking for Relationship Managers and Sales professionals to be a part of a dynamic, motivated, and highly productive Sales Team. The candidate would be required to identify schools and other educational institutions for taking loans and achieving business targets and handling the relationship with the client schools. Additional areas of responsibilities would include verification of KYC documents and customer profile, preparation of loan proposal documents, understanding and presenting basic credit profile and analysis of the customer, supporting post-approval documentation and processing, collection of overdue, understanding and processing of reports, and providing market intelligence information.

We are looking for a Receptionist Cum Telecaller to join our team in Nigdi. This role is perfect for freshers who are eager to begin their career in a dynamic environment. The ideal candidate will be a female with a positive attitude, strong communication skills, and a willingness to learn.**Key Responsibilities:**- **Answer Incoming Calls:** You will be responsible for greeting callers and providing them with information about our services or redirecting them to the appropriate department.- **Manage Front Desk Operations:** Maintain the reception area by ensuring it is clean, organized, and welcoming for visitors.- **Handle Customer Queries:** Respond to customer inquiries over the phone and provide assistance as needed to ensure a positive customer experience.- **Schedule Appointments:** Coordinate and schedule meetings or appointments based on the availability of staff and resources.- **Data Entry:** Record customer information and interactions accurately in our database to maintain updated records.- **Support Administrative Tasks:** Assist with various administrative duties, including filing, photocopying, and sending emails to help the office run smoothly.**Required Skills and Expectations:**- **Strong Communication Skills:** Must be able to communicate clearly and effectively in person and over the phone.- **Organizational Skills:** Ability to manage time effectively and prioritize tasks to handle multiple responsibilities.- **Tech-Savvy:** Familiarity with computers and office software is beneficial.- **Positive Attitude:** A friendly and approachable demeanor that helps create a welcoming environment for visitors and callers.- **Willingness to Learn:** Open to receiving training and developing new skills in the role. This is a full-time position that requires working from the office. If you are motivated and ready to start your career, we encourage you to apply.

Candor Properties is looking for enthusiastic and driven Field Sales Executives (Freshers & Experienced) to join our growing real estate team. The role involves interacting with clients, understanding their property requirements, and assisting them in buying, selling, or renting properties in Pune.You will be responsible for handling leads, conducting site visits, and building strong client relationships to close deals successfully.

We are looking for a dynamic and result-oriented Application Product Specialist / Business Development Manager to drive business growth, promote products, and strengthen market presence in the assigned region. The ideal candidate should have strong sales, relationship management, and territory handling experience within the healthcare or medical products industry.Key Responsibilities:Identify and convert new business opportunities within the assigned territoryPromote the complete product range as per company policies and guidelinesAchieve quarterly, half-yearly, and yearly sales and profitability targetsHandle end-to-end sales operations including order closure, payment collection, and after-sales supportDevelop and implement regional sales strategies to improve market shareCollaborate with marketing teams to strengthen brand visibility and awarenessBuild and maintain strong relationships with hospitals, surgeons, biomedical teams, and procurement departmentsEnsure timely collection of receivables and account settlementsMonitor market trends, competitor activities, and new product launchesShare market insights and customer feedback with the management teamRepresent the organization professionally during customer interactions and business meetingsRequired Skills & Qualifications:Bachelor

Roles & responsibilities Manage daily schedules, meetings, and appointmentsHandle phone calls, emails, and client communicationMaintain files, documents, and records (physical & digital)Prepare reports, letters, and official documentsCoordinate with staff and managementArrange travel, meetings, and office eventsData entry and database managementMaintain office records and documentationProcess invoices, bills, and basic accounts workHandle internal operations and support front officeUpdate MIS reports and daily work statusAssist in HR/admin tasks if required Key Skills RequiredBasic computer knowledge (MS Word, Excel)Good communication (English + local language)Typing speed & accuracyTime management and organization skillsAbility to handle multiple tasks

We are seeking an experienced and dynamic Sales Manager to lead our sales team and drive revenue growth in the manufacturing industry. The ideal candidate will develop strategic sales plans, build strong customer relationships, and identify new business opportunities to achieve company sales targets.Key Responsibilities: Develop and execute comprehensive sales strategies to meet and exceed sales targets. Lead, motivate, and manage the sales team to ensure high performance and excellent customer service. Identify and pursue new business opportunities and markets. Build and maintain long-term relationships with clients and key stakeholders. Conduct market research to stay informed about industry trends and competitor activities. Prepare sales forecasts, reports, and presentations for senior management. Collaborate with production, marketing, and engineering teams to ensure customer requirements are met. Negotiate contracts and pricing with clients to maximize profitability. Attend industry trade shows, conferences, and networking events.Qualifications: Proven experience as a Sales Manager or similar role in the manufacturing industry. Strong understanding of manufacturing processes and products. Excellent leadership, communication, and negotiation skills. Ability to analyze market data and develop strategic plans. Results-driven with a track record of achieving sales targets. Bachelor's degree in Business, Marketing, Engineering, or related field; MBA preferred.Why Join Us: Competitive salary and performance-based incentives. Opportunity to work with a leading manufacturing company. Dynamic and supportive work environment. Career growth and development opportunities.How to Apply:Interested candidates are invited to send their resume

We are looking for a dedicated Workshop Manager to oversee our operations in Phulbani Kandhamal. The ideal candidate will have 3 to 9 years of experience and an I.T.I. qualification, ensuring smooth functioning and efficiency of the workshop environment.Key Responsibilities:1. **Supervise Operations**: Manage daily workshop activities, ensuring that all tasks are performed efficiently and meet quality standards.2. **Team Management**: Lead and motivate a team of technicians and workers, providing guidance and support to enhance their skills and performance.3. **Inventory Control**: Oversee the management of tools and materials, ensuring that supplies are adequately stocked and equipment is well-maintained.4. **Safety Compliance**: Implement safety protocols and ensure that all personnel follow health and safety guidelines to prevent workplace accidents.5. **Quality Assurance**: Monitor the quality of work being carried out and take corrective actions when necessary to maintain high standards.6. **Customer Interaction**: Engage with clients to understand their needs and communicate project updates, ensuring a high level of customer satisfaction.Required Skills and Expectations:The successful candidate should possess strong leadership and organizational skills. Effective communication is crucial, as you will interact with both the team and clients. A deep understanding of workshop processes and machinery is needed, along with the ability to solve problems under pressure. Additionally, you must be proactive in identifying areas for improvement to enhance overall workshop performance.

We are looking for a motivated and experienced Sales Marketing Executive to join our team in Vadodara. The ideal candidate will have between 5 to 7 years of experience in sales and marketing, with a strong ability to drive growth and build relationships with clients.**Key Responsibilities:**- **Generate Leads:** Identify potential clients and create strategies to reach them, ensuring a strong pipeline of opportunities.- **Client Relationship Management:** Build and maintain long-term relationships with clients by understanding their needs and providing tailored solutions.- **Conduct Market Research:** Analyze market trends and competitor activities to inform marketing strategies and identify new opportunities.- **Develop Marketing Strategies:** Collaborate with the marketing team to design effective campaigns that promote our products and services.- **Sales Presentations:** Prepare and deliver persuasive presentations to potential clients, effectively communicating the value of our offerings.- **Reporting and Analysis:** Track sales performance and prepare reports highlighting achievements and areas for improvement.**Required Skills and Expectations:**The successful candidate should have excellent communication and interpersonal skills to effectively engage with clients. A strong understanding of sales processes and marketing principles is essential. Candidates should also be self-motivated, able to work independently, and possess good analytical skills to assess market conditions. Proficiency in MS Office applications and CRM software is expected, along with a commitment to meeting sales targets and deadlines. Male candidates are preferred for this role.

Key Responsibilities:Team Leadership: Recruit, train, coach, and motivate sales representatives.Strategy & Planning: Develop and implement effective sales and marketing strategies to meet KPIs and company objectives.Performance Management: Set sales targets, monitor performance, analyze data, manage pipelines, and report to leadership.Customer Relations: Foster customer engagement, manage key accounts, and handle complex negotiations.Collaboration: Work closely with marketing and other departments on campaigns.Operations: Maintain CRM data, forecast sales, and manage sales processes.Essential Skills:Leadership & MentoringStrategic PlanningData Analysis & ReportingNegotiation & CommunicationCRM Proficiency.Job Types: Full-time, Permanent

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Role SummaryWe are looking for a Customer Care Executive to handle customer queries, resolve complaints,and ensure a high level of customer satisfaction. The ideal candidate will be a goodcommunicator, patient listener, and problem solver.Key Responsibilities Handle incoming calls, emails, chats, and social media queries from customers. Provide accurate product/service information and resolve customer concerns promptly. Maintain records of customer interactions and update CRM systems. Coordinate with internal teams to resolve escalated issues. Follow up with customers to ensure their concerns are resolved. Suggest process improvements to enhance customer experience.Requirements 1-2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce. Excellent verbal and written communication skills in English and Hindi Strong problem-solving and interpersonal skills. Basic computer knowledge and familiarity with CRM tools.Preferred Skills Prior experience in call center/BPO/e-commerce. Knowledge of order management, returns, and refunds process. Ability to remain calm and professional under pressure.

HVAC TECHNICIAN WITH ITI DEGREE ELECTRICAL AND REFRIGERATION AND AIR CONDITIONER EXPERIENCE ,CANDIDATES WITH GOOD ENGLISH SPEAKING.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

Key Responsibilities Inventory & Material ManagementStock Control: Maintain optimal inventory levels using FIFO (First-In, First-Out) or LIFO methods to prevent stockouts or material expiration.Goods Receipt (GRN): Inspect incoming raw materials against Purchase Orders (PO), verify quality, and prepare Goods Received Notes.Material Issuance: Issue raw materials or components to the production floor based on the Bill of Materials (BOM) and internal indents.Audits: Conduct regular physical stock verification (cycle counting) and reconcile discrepancies between physical stock and ERP data. Operational Efficiency & SafetyWarehouse Layout: Optimize storage space to ensure easy accessibility and efficient movement of heavy industrial goods.Documentation: Maintain meticulous records, including Bin Cards, Stock Registers, Gate Passes, and Material Return Notes.Safety & Compliance: Ensure the warehouse follows safety protocols (e.g., proper stacking, fire safety) and labor laws. Implement 5S methodology for a clean and organized workspace. Team & Vendor CoordinationManpower Supervision: Lead a team of store assistants, loaders, and forklift operators, managing their shifts and productivity.Procurement Liaison: Coordinate with the Purchase department to highlight shortages and follow up on pending deliveries.Vendor Management: Verify vendor invoices and coordinate with the Accounts Executive for payment processing.

The Receptionist acts as the face of the organization, ensuring a welcoming experience for students, parents, and visitors while supporting daily administrative operations in a fast-paced EdTech environment.Key Responsibilities:Manage front desk operations and handle walk-ins (students, parents, vendors) Answer, screen, and route incoming calls professionally Maintain visitor logs, student inquiry registers, and appointment schedules Coordinate with academic counselors and internal teams for student handling Manage courier, mail, and office supplies Ensure reception area is clean, organized, and presentable at all times Assist in basic administrative tasks and documentation KPIs / Performance Metrics:Visitor handling satisfaction Call response and routing efficiency Accuracy in record maintenance Requirements:Any graduate / Diploma 0-2 years experience (freshers can apply) Good communication (English + local language) Presentable personality and interpersonal skills Basic MS Office knowledge

The Banquet Manager will oversee banquet operations, ensuring seamless event execution, client satisfaction, and efficient coordination across teams.Key Responsibilities:Manage end-to-end banquet operations and event executionCoordinate with clients to understand event requirements and expectationsSupervise banquet staff and ensure smooth event flowCoordinate with kitchen, vendors, and support teamsEnsure high standards of service quality and customer satisfactionMonitor budgets, costs, and operational efficiencyHandle escalations and ensure quick resolution during eventsRequired Skills & Qualifications:6+ years of experience in banquet/event managementStrong leadership and team management skillsExcellent communication and client handling abilitiesExperience in managing large-scale events and operationsAbility to multitask and work under pressure

The Banquet Coordinator will manage end-to-end banquet and event operations, ensuring smooth execution and high customer satisfaction for events conducted at the venue.Key Responsibilities:Coordinate and manage banquet events and functions end-to-endInteract with clients to understand event requirements and expectationsCoordinate with vendors, catering, and internal teams for smooth executionEnsure timely setup and execution of events as per the plan.Handle guest queries and ensure high customer satisfactionMonitor event flow and resolve issues on the spotMaintain event schedules, bookings, and coordination recordsRequired Skills & Qualifications:Any Graduate (Hotel Management/Event Management preferred)1-3 years of experience in banquet/event coordinationStrong communication and interpersonal skillsGood coordination and multitasking abilityCustomer-focused with problem-solving approachFemale candidates preferred (Male candidates can also be considered)