Customer Management Jobs

As an Airline Customer Service Executive in Kolkata, you will play a vital role in ensuring a pleasant travel experience for our passengers. This full-time position is ideal for freshers who are eager to start their careers in the airline industry.Key Responsibilities:1. **Passenger Assistance:** You will assist passengers with check-in, boarding, and inquiries, ensuring they feel valued and informed throughout their journey.2. **Ticketing Support:** You will help customers understand ticket options, make reservations, and handle ticket changes or cancellations while providing accurate information.3. **Complaint Resolution:** You are expected to listen to customer concerns and resolve issues promptly, maintaining a calm and professional demeanor to enhance customer satisfaction.4. **Information Dissemination:** You will provide timely updates on flight schedules, delays, and any other travel-related information, ensuring passengers are well informed.5. **Team Collaboration:** You will work closely with other team members and departments to ensure seamless service delivery and improve overall customer experience.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with diverse customers. A positive attitude, patience, and problem-solving abilities are crucial to addressing customer needs. Basic computer proficiency is essential to navigate reservation systems and manage customer information efficiently. A willingness to learn and adapt within a fast-paced environment will greatly contribute to your success in this role.

Job Responsibility- Visit OEM, EMS, LED lighting, electrical, and electronics manufacturing companies across GujaratGenerate new customer leadsMeet purchase managers, production teams, and factory ownersPromote electronic components, including:MOSFETsDriver ICsCapacitorsBridge RectifiersDiodesResistorsConnectors and related BOM componentsUnderstand customer requirements and coordinate with internal team for quotations and sourcingMaintain regular follow-up with customers for RFQs, samples, approvals, and ordersDevelop strong customer relationships for repeat businessTrack competitor activity and market trendsSubmit daily visit and follow-up reportsRequired Qualifications and skills- Diploma / B.Tech / BE in Electronics, Electrical, ECE OR, Any graduate with relevant industrial/B2B sales experienceShould know the use of EXCEL. Gujarati-speaking preferredMust be comfortable with industrial travelTwo-wheeler preferredGood knowledge of local industrial areas is an advantage

We are looking for a dedicated Store Manager in Kurukshetra, India, to oversee daily store operations and enhance customer satisfaction. The ideal candidate will have experience in retail management and a passion for delivering exceptional service.Key Responsibilities:1. **Manage Daily Operations**: Oversee all store activities to ensure smooth functioning, including inventory management, staff supervision, and sales performance tracking.2. **Train and Supervise Staff**: Provide training and ongoing support to team members, ensuring they meet performance standards and deliver excellent customer service.3. **Monitor Sales Performance**: Analyze sales data to identify trends and areas for improvement; implement strategies to increase sales and achieve targets.4. **Maintain Store Appearance**: Ensure the store is clean, organized, and visually appealing to enhance the shopping experience for customers.5. **Handle Customer Issues**: Address customer complaints and inquiries effectively, aiming to resolve issues and leave customers satisfied.Required Skills and Expectations:Candidates should have a diploma and 1-7 years of relevant experience in retail. Strong leadership and team management skills are essential, along with the ability to adapt to a fast-paced environment. Excellent communication and customer service skills are crucial for building relationships with both customers and staff. A positive attitude and problem-solving aptitude will help elevate store performance and customer satisfaction. Proficiency in using point-of-sale (POS) systems will be an added advantage.

We are looking for an experienced Spare Part Manager to oversee our spare parts operations in Kochi. The ideal candidate will have 5 to 10 years of experience and a graduate degree, bringing strong leadership skills to manage a dynamic team.Key Responsibilities:1. Inventory Management: You will be responsible for maintaining stock levels of spare parts, ensuring availability while minimizing excess inventory.2. Supplier Relations: Establish and maintain strong relationships with suppliers to negotiate pricing, manage orders, and ensure timely delivery of parts.3. Team Leadership: Lead and motivate a team of staff, providing training and support to ensure efficient operations.4. Quality Control: Monitor the quality of incoming and outgoing spare parts, ensuring compliance with industry standards and company policies.5. Reporting: Prepare and present regular reports on inventory status, sales performance, and departmental efficiencies to management.Required Skills and Expectations:Candidates should have excellent organizational skills and attention to detail. Strong communication skills are essential for interacting with suppliers and team members. You should be adept in using inventory management software and have a solid understanding of spare parts and their applications. Leadership experience is crucial, as this role involves managing a team effectively. The ideal individual will be proactive, with problem-solving abilities and a commitment to meeting deadlines. A strong understanding of the automotive or manufacturing industry is preferred, along with a willingness to adapt to changing technologies and processes.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

We are seeking a motivated Inside Sales Executive to join our team in Pimple Saudagar. The ideal candidate will be responsible for engaging with potential customers, promoting our products, and driving sales growth. You will work from the office and must possess a positive attitude and excellent communication skills.**Key Responsibilities:**- **Lead Generation:** Identify and reach out to potential customers through phone and email, effectively introducing them to our products.- **Customer Engagement:** Build strong relationships with clients by understanding their needs and providing tailored solutions to meet those needs.- **Sales Presentation:** Present the features and benefits of our products to clients, showcasing how they can solve specific problems and improve their business.- **Follow-up:** Maintain regular contact with leads and existing customers to ensure satisfaction and encourage repeat sales.- **Sales Reporting:** Track and report on sales progress and provide insights on market trends, helping to refine sales strategies.**Required Skills and Expectations:**The candidate should have a bachelors degree in areas like B.A, B.C.A, B.B.A, or B.Com. A minimum of 1 to 3 years of experience in sales is essential. Strong communication and interpersonal skills are crucial, as well as the ability to work independently and in a team. The candidate should show motivation to achieve sales targets and demonstrate a problem-solving approach towards customer inquiries. A good understanding of the sales process and basic computer skills are also expected.

We are seeking a Ground Staff Supervisor to oversee daily operations at our facility in Bhubaneswar. This is an entry-level position suitable for candidates with a passion for the aviation industry. **Key Responsibilities:**- **Supervise Ground Operations:** Oversee the day-to-day activities of ground staff to ensure efficient service delivery and adherence to safety protocols.- **Staff Training:** Assist in training new employees on standard operating procedures, customer service skills, and safety practices to maintain high service standards.- **Customer Assistance:** Address passenger queries and ensure their needs are met promptly, enhancing overall customer satisfaction.- **Coordination with Other Departments:** Work closely with other teams such as check-in and baggage handling to ensure smooth passenger flow and timely operations.- **Maintain Equipment and Tools:** Regularly check all ground handling equipment to ensure they are in good working condition, reporting any issues to management promptly.**Required Skills and Expectations:**- Strong communication skills are essential to convey information clearly to both staff and passengers.- A basic understanding of customer service principles is important, as you will be dealing directly with the public.- Ability to work in a fast-paced environment and efficiently manage multiple tasks.- Teamwork is vital; you should be able to motivate and coordinate with staff members.- Basic problem-solving skills are required to address on-the-spot issues as they arise.Candidates with a 10th-grade education and a positive attitude towards learning will excel in this role. Familiarity with the aviation industry is a plus, but not mandatory.

Key Responsibilities:1. Data Management & DocumentationMaintain and update company databases and recordsProcess and verify documents, forms, and applicationsEnsure accuracy and confidentiality of data2. Administrative SupportHandle day-to-day back office operationsPrepare reports, MIS, and documentation as requiredAssist different departments with administrative tasks3. Coordination & CommunicationCoordinate with internal teams for information flowSupport front office / sales / accounts teamHandle email correspondence and internal communication4. Record Keeping & FilingMaintain proper filing systems (physical & digital)Track important documents, invoices, and recordsEnsure easy retrieval of data when required5. Billing & ProcessingAssist in invoice processing and follow-upsMaintain records of transactions and paymentsSupport accounts team in reconciliation activities6. Compliance & AccuracyEnsure work is done as per company policiesMaintain confidentiality of sensitive informationMinimize errors in data entry and reporting

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:- **Building Strong Relationships**: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.- **Addressing Customer Queries**: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.- **Gathering Customer Feedback**: Collect feedback from clients about our products and services to identify areas for improvement and support product development.- **Cross-Selling Products and Services**: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.- **Maintaining Customer Records**: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.To excel in this role, you should have:- **Excellent Communication Skills**: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.- **Interpersonal Skills**: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.- **Problem-Solving Abilities**: Be able to think critically and provide effective solutions to customer issues as they arise.- **Basic Computer Proficiency**: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.- **Adaptability**: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

Job Summary Varthana is looking for Relationship Managers and Sales professionals to be a part of a dynamic, motivated, and highly productive Sales Team. The candidate would be required to identify schools and other educational institutions for taking loans and achieving business targets and handling the relationship with the client schools. Additional areas of responsibilities would include verification of KYC documents and customer profile, preparation of loan proposal documents, understanding and presenting basic credit profile and analysis of the customer, supporting post-approval documentation and processing, collection of overdue, understanding and processing of reports, and providing market intelligence information.

We are looking for a Receptionist Cum Telecaller to join our team in Nigdi. This role is perfect for freshers who are eager to begin their career in a dynamic environment. The ideal candidate will be a female with a positive attitude, strong communication skills, and a willingness to learn.**Key Responsibilities:**- **Answer Incoming Calls:** You will be responsible for greeting callers and providing them with information about our services or redirecting them to the appropriate department.- **Manage Front Desk Operations:** Maintain the reception area by ensuring it is clean, organized, and welcoming for visitors.- **Handle Customer Queries:** Respond to customer inquiries over the phone and provide assistance as needed to ensure a positive customer experience.- **Schedule Appointments:** Coordinate and schedule meetings or appointments based on the availability of staff and resources.- **Data Entry:** Record customer information and interactions accurately in our database to maintain updated records.- **Support Administrative Tasks:** Assist with various administrative duties, including filing, photocopying, and sending emails to help the office run smoothly.**Required Skills and Expectations:**- **Strong Communication Skills:** Must be able to communicate clearly and effectively in person and over the phone.- **Organizational Skills:** Ability to manage time effectively and prioritize tasks to handle multiple responsibilities.- **Tech-Savvy:** Familiarity with computers and office software is beneficial.- **Positive Attitude:** A friendly and approachable demeanor that helps create a welcoming environment for visitors and callers.- **Willingness to Learn:** Open to receiving training and developing new skills in the role. This is a full-time position that requires working from the office. If you are motivated and ready to start your career, we encourage you to apply.

Candor Properties is looking for enthusiastic and driven Field Sales Executives (Freshers & Experienced) to join our growing real estate team. The role involves interacting with clients, understanding their property requirements, and assisting them in buying, selling, or renting properties in Pune.You will be responsible for handling leads, conducting site visits, and building strong client relationships to close deals successfully.

We are looking for a dynamic and result-oriented Application Product Specialist / Business Development Manager to drive business growth, promote products, and strengthen market presence in the assigned region. The ideal candidate should have strong sales, relationship management, and territory handling experience within the healthcare or medical products industry.Key Responsibilities:Identify and convert new business opportunities within the assigned territoryPromote the complete product range as per company policies and guidelinesAchieve quarterly, half-yearly, and yearly sales and profitability targetsHandle end-to-end sales operations including order closure, payment collection, and after-sales supportDevelop and implement regional sales strategies to improve market shareCollaborate with marketing teams to strengthen brand visibility and awarenessBuild and maintain strong relationships with hospitals, surgeons, biomedical teams, and procurement departmentsEnsure timely collection of receivables and account settlementsMonitor market trends, competitor activities, and new product launchesShare market insights and customer feedback with the management teamRepresent the organization professionally during customer interactions and business meetingsRequired Skills & Qualifications:Bachelor

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

Key Responsibilities Inventory & Material ManagementStock Control: Maintain optimal inventory levels using FIFO (First-In, First-Out) or LIFO methods to prevent stockouts or material expiration.Goods Receipt (GRN): Inspect incoming raw materials against Purchase Orders (PO), verify quality, and prepare Goods Received Notes.Material Issuance: Issue raw materials or components to the production floor based on the Bill of Materials (BOM) and internal indents.Audits: Conduct regular physical stock verification (cycle counting) and reconcile discrepancies between physical stock and ERP data. Operational Efficiency & SafetyWarehouse Layout: Optimize storage space to ensure easy accessibility and efficient movement of heavy industrial goods.Documentation: Maintain meticulous records, including Bin Cards, Stock Registers, Gate Passes, and Material Return Notes.Safety & Compliance: Ensure the warehouse follows safety protocols (e.g., proper stacking, fire safety) and labor laws. Implement 5S methodology for a clean and organized workspace. Team & Vendor CoordinationManpower Supervision: Lead a team of store assistants, loaders, and forklift operators, managing their shifts and productivity.Procurement Liaison: Coordinate with the Purchase department to highlight shortages and follow up on pending deliveries.Vendor Management: Verify vendor invoices and coordinate with the Accounts Executive for payment processing.

HVAC TECHNICIAN WITH ITI DEGREE ELECTRICAL AND REFRIGERATION AND AIR CONDITIONER EXPERIENCE ,CANDIDATES WITH GOOD ENGLISH SPEAKING.

Designation: Customer Engagement Manager Location: Bangalore Experience: 3+ years (Preferred experience in the Power Sector) Languages: Proficient in English and Kannada Position: Full Time (No Hybrid) Salary: Competitive Key Responsibilities Act as the primary point of contact for clients, ensuring excellent service and satisfaction. Understand client requirements and provide tailored solutions leveraging our IT services and decision science expertise. Manage customer onboarding, training, and regular engagement to enhance user adoption of our solutions. Collaborate with internal teams to resolve client issues promptly and effectively. Identify opportunities to upsell or cross-sell services to existing clients. Develop and execute customer retention strategies. Collect and analyze feedback to improve services and product offerings. Prepare reports on customer engagement metrics and present insights to leadership. Requirements Bachelors degree in Business Administration, IT, or a related field. 3+ years of experience in customer engagement, relationship management, or a similar role, preferably in the power sector. Proficiency in English and Kannada is mandatory. Strong interpersonal and communication skills to liaise effectively with diversityExcellent problem-solving skills with a proactive approach to client management. Familiarity with CRM tools and customer engagement best practices. Ability to multitask and thrive in a fast-paced environment. Preferred Qualifications Knowledge of AI/ML technologies. Exposure to power market operations and energy sector challenges. Proven track record of successful client relationship management.

Key responsibilities1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete duration of the subscription period.2. Establish deployment goals and success factors and then develop a plan to carry them out successfully.3. Guide, educate, and train the client teams on product adoption.4. Monitor, document and analyze the progress towards the stated goals and results.5. Have a data-driven approach in providing solutions for the identified usage gaps.6. Build value-based relationships with the clients as the single point of contact.7. Identify right business use cases where Empuls can be applied and work with the clientfor getting them implemented ensuring measurable results.8. Drive opportunities for cross-selling and upselling.9. Negotiating and closing renewals with existing clientele.10. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.11. Work with the marketing team to execute customer surveys, case studies, usability tests, etc.f experience in customer success in an HR tech/ SaaS company.? Experience managing customers (Small, mid and large) and handoff from Sales to onboarding to customer success.? Relevant experience in account management and customer success, preferably for SaaS products.? Bachelors/Master's degree in any HR, Tech, MBA etc.? Strong interpersonal skills with excellent listening skills and empathy quotient.? Excellent written and verbal communication.? Self-motivated, team player with a high focus on customer centricity and delight.? Expertise in handling client issues and servicing the client in a fast-paced environment.? Preferred experience in the HR domain and Technical skillsMerlin Gokavi

Job Profile: Position is on the payrolls of Aditya Birla Sunlife Insurance. Position will be mapped to the respective HDFC Branches per geography based businessrequirements Core responsibility is to generate insurance business through HDFC branch walk-in customersand by closing out bound leads generated by the branch staff for the assigned branch Providing support to branch profitability by selling ABSLI Insurance product through differentacquisition channels in the catchment area Will be responsible for achieving monthly sales target assigned:1. NOP Number of policies2. FYP First Year premium3. Staying ahead of competition in term of NOP & FYP due to Open Architecture4. Persistency Recurring payments5. Zero customer complaints - Manage customer complaints & resolve them withinspecific TAT and ensure quality customer service is delivered Consolidation of market share within Life Insurance in existing markets and generatepenetration in new markets Build strong professional synergies with the Banking partnerKey Expectations: Managing Bank customers requirements with the best available services and products Demonstrate excellent knowledge of insurance and banking products Communicate any product changes, process change or change in rules and regulations (internal /IRDA) with the help of training modules to the banking partners Manage the relationship with the banking partner across levels to deliver desired results Support all sales and service aspects including sales calls, policy issuance and complaintmanagementDesired profile of the candidate(mandatory)Attitude & Skill Set Should be professionally presentable at all times Should be high on communication Should possess a strong ability to Influence internal & external customers Should be able to develop strong professional relationships across levels of the partner bank Should be willing to travel within the assigned geography as requiredDesired profile of the

The Receptionist acts as the face of the organization, ensuring a welcoming experience for students, parents, and visitors while supporting daily administrative operations in a fast-paced EdTech environment.Key Responsibilities:Manage front desk operations and handle walk-ins (students, parents, vendors) Answer, screen, and route incoming calls professionally Maintain visitor logs, student inquiry registers, and appointment schedules Coordinate with academic counselors and internal teams for student handling Manage courier, mail, and office supplies Ensure reception area is clean, organized, and presentable at all times Assist in basic administrative tasks and documentation KPIs / Performance Metrics:Visitor handling satisfaction Call response and routing efficiency Accuracy in record maintenance Requirements:Any graduate / Diploma 0-2 years experience (freshers can apply) Good communication (English + local language) Presentable personality and interpersonal skills Basic MS Office knowledge

The Banquet Manager will oversee banquet operations, ensuring seamless event execution, client satisfaction, and efficient coordination across teams.Key Responsibilities:Manage end-to-end banquet operations and event executionCoordinate with clients to understand event requirements and expectationsSupervise banquet staff and ensure smooth event flowCoordinate with kitchen, vendors, and support teamsEnsure high standards of service quality and customer satisfactionMonitor budgets, costs, and operational efficiencyHandle escalations and ensure quick resolution during eventsRequired Skills & Qualifications:6+ years of experience in banquet/event managementStrong leadership and team management skillsExcellent communication and client handling abilitiesExperience in managing large-scale events and operationsAbility to multitask and work under pressure

The Banquet Coordinator will manage end-to-end banquet and event operations, ensuring smooth execution and high customer satisfaction for events conducted at the venue.Key Responsibilities:Coordinate and manage banquet events and functions end-to-endInteract with clients to understand event requirements and expectationsCoordinate with vendors, catering, and internal teams for smooth executionEnsure timely setup and execution of events as per the plan.Handle guest queries and ensure high customer satisfactionMonitor event flow and resolve issues on the spotMaintain event schedules, bookings, and coordination recordsRequired Skills & Qualifications:Any Graduate (Hotel Management/Event Management preferred)1-3 years of experience in banquet/event coordinationStrong communication and interpersonal skillsGood coordination and multitasking abilityCustomer-focused with problem-solving approachFemale candidates preferred (Male candidates can also be considered)