Customer Management Jobs

Office Assistant - Job Role & ResponsibilitiesSupport day-to-day branch office operationsMaintain and organize files, documents and recordsAssist customers with basic forms, applications and document submissionSupport the branch team in KYC/document verification processesHandle data entry and basic computer workMaintain registers, records and office documentsCoordinate with branch staff for routine administrative workAssist in printing, scanning, photocopying and documentationHelp ensure documents are properly filed and maintainedSupport customer-service activities when requiredHandle basic email, MS Word and Excel workFollow bank policies, confidentiality and compliance proceduresPerform other administrative/support tasks assigned by the Branch ManagerTypical EligibilityQualification: 12th Pass / Graduate, depending on the vacancyExperience: Freshers can be considered for some rolesSkills: Basic computer knowledge, MS Office, communication and documentation skillsGender: Male/FemaleLocation: Branch/office location as per vacancy

We are looking for an enthusiastic Airport Manager to oversee airport operations in Prayagraj, India. This is a full-time position suitable for candidates with 0 to 5 years of experience, and a minimum education of 12th pass.nnThe Airport Manager will handle various responsibilities to ensure the smooth functioning of airport activities. This includes managing daily airport operations, ensuring compliance with safety and security regulations, and coordinating with different departments to maintain high service standards. The successful candidate will also be responsible for scheduling staff, resolving passenger issues, and overseeing the maintenance of airport facilities.nnKey responsibilities include:nn- Managing Operations: Oversee all airport activities to ensure efficient functioning, including communication with airlines, ground staff, and security teams.n- Ensuring Safety Compliance: Regularly monitor airport operations to ensure all activities meet regulatory safety standards and procedures.n- Staff Coordination: Organize staff schedules, support team development, and promote a positive work environment.n- Problem Solving: Address and resolve passenger complaints and operational challenges promptly and effectively.nnCandidates should possess strong communication and organizational skills, the ability to work under pressure, and a commitment to excellent customer service. Flexibility in responding to airport needs and a proactive approach to problem-solving is essential. The ideal candidate should be detail-oriented, with a passion for the aviation industry.

We are seeking a dedicated Customer Support Representative to join our team in Amritsar. This position is ideal for individuals with a passion for helping customers and a willingness to learn. You will play a crucial role in ensuring customer satisfaction and enhancing our service quality.nnKey Responsibilities:nn1. Respond to Customer Inquiries: Engage with customers via phone, email, or chat, providing clear and helpful responses to their questions or concerns.nn2. Provide Product Support: Assist customers in understanding our products and services, ensuring they make the best use of our offerings.nn3. Resolve Issues: Identify customer problems and work towards timely resolutions, ensuring a positive experience for every customer.nn4. Document Customer Interactions: Accurately record customer questions, issues, and feedback in our systems to support continuous improvement.nn5. Collaborate with Team Members: Work closely with colleagues to share insights and solutions, fostering a supportive team environment.nnRequired Skills and Expectations:nnCandidates should have a minimum educational qualification of 12th pass and possess excellent communication skills. You should be confident in interacting with customers and have a problem-solving mindset. Basic computer proficiency is essential for maintaining records and documentation. A positive attitude and the ability to work well in a team are key to your success in this role. Whether you are experienced or just starting your career, a commitment to providing exceptional customer service is a must.

We are looking for a dedicated Airport Ticketing Executive to join our team in Guwahati. This entry-level position is ideal for individuals with a passion for travel and customer service.nnKey Responsibilities:nn- Ticket Booking and Issuance: You will assist passengers in booking flight tickets and ensure timely issuance of e-tickets and boarding passes, maintaining accuracy throughout the process. nn- Customer Service: Address customer inquiries related to flight schedules, ticket prices, and baggage policies, providing clear and helpful information to enhance the travel experience.nn- Problem Resolution: Handle any issues that may arise, such as cancellations or changes in itinerary, resolving them efficiently to ensure passenger satisfaction.nn- System Management: Utilize ticketing software and databases to manage reservations and keep detailed records of transactions, ensuring all information is accurate and up to date.nnRequired Skills and Expectations:nnCandidates should be enthusiastic and possess strong communication skills, both verbal and written. Attention to detail is essential to accurately process bookings and handle customer inquiries effectively. A customer-oriented mindset is important, as the role involves direct interaction with passengers. You should be adaptable and willing to learn, as this position provides an excellent opportunity to develop skills in the travel industry. A minimum education of 10th pass is required, and prior experience is not necessary; we welcome individuals eager to start their careers in airport operations.

As a Sales Manager, you will play a crucial role in driving the company's revenue growth by leveraging your sales expertise. This full-time position is based in Mumbai and requires a graduate with 2 to 8 years of experience in sales or sales education across various fields.In this role, your key responsibilities will include presenting products or services effectively to potential clients, utilizing your excellent communication and negotiation skills to close deals. You will focus on developing strategies to increase revenue and ensuring that your sales targets are met. Your daily activities may also involve fieldwork and interaction with clients to build strong business relationships.To succeed in this position, you must possess strong presentation abilities and be adept at negotiating the best terms for sales deals. Backed by your experience in sales, you should also have excellent communication skills that enable you to convey information clearly. A proactive mindset and the ability to work collaboratively are essential to thrive in this role.This position requires you to work from the office in Mumbai, and you should be comfortable with field visits as needed. You will likely need to use your mobile device for communication with clients and keep necessary sales documents organized. Successful candidates are expected to demonstrate a deep understanding of products and services, ensuring they can effectively engage and persuade potential customers.

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth operations at the airport. You will be responsible for assisting passengers and facilitating their journey through check-in, boarding, and arrival processes.**Key Responsibilities:**- **Passenger Check-In:** Assist passengers with the check-in process by verifying their documents and issuing boarding passes, ensuring a quick and efficient experience.- **Baggage Handling:** Manage the loading and unloading of passenger baggage, making sure items are handled carefully to maintain safety and prevent damage.- **Customer Assistance:** Provide assistance to passengers with inquiries or issues, offering clear information and resolving problems to enhance their travel experience.- **Boarding Coordination:** Help coordinate the boarding process, guiding passengers to the correct gates and ensuring that all safety procedures are followed.- **Safety Checks:** Conduct regular inspections of the ground facilities and equipment to ensure compliance with safety regulations and operational standards.**Required Skills and Expectations:**Candidates should possess a minimum education of 12th grade, and experience ranging from 0 to 6 years is welcome. Strong communication skills are essential to interact effectively with passengers and team members. Good customer service capabilities are important to handle queries professionally. A basic understanding of airport operations is advantageous. The role requires being detail-oriented and having the ability to work well under pressure in a fast-paced environment. Flexibility in working hours, including weekends and holidays, is expected.

We are looking for a dedicated Ticketing Supervisor to join our team in Unnao, India. This entry-level role is perfect for individuals eager to grow in the ticketing and customer service industry.nnKey Responsibilities:nn- Supervise Ticketing Operations: Oversee daily ticket sales and ensure smooth functioning of ticketing services to provide excellent service to customers.n n- Assist Customers: Address customer inquiries and provide assistance on ticketing processes, ensuring a positive experience for all clients.n n- Manage Tickets: Keep accurate records of ticket sales and inventory, updating the system as necessary to maintain accountability.n n- Coordinate with Staff: Work with team members to maintain effective communication and teamwork, ensuring all tasks are completed on time.nnRequired Skills and Expectations:nnCandidates should have at least a high school diploma (12th Pass) and be willing to learn. Strong communication and interpersonal skills are essential, as the role involves direct interaction with customers. Attention to detail is critical for accurate ticket management, and basic computer skills are necessary for handling ticketing software. A proactive attitude and the ability to work in a fast-paced environment are important. Previous experience is not required, but a passion for customer service and teamwork will be highly valued. The role is full-time, requiring attendance at the office in Unnao.

Job Title : Service CoordinatorExperience : 1- 4 yearsLocation : UPSIDC Industrial Area, GhaziabadRole & Responsibilites :Coordinate service calls, breakdowns, AMC & preventive maintenance.Schedule customer visits and assign service engineers.Follow up with engineers for service reports and job closure.Maintain service, customer & AMC records in Excel/CRM.Prepare service quotations and AMC proposals.Coordinate with Sales, Accounts & Service teams.Follow up on pending service calls and payments.Qualification & Skills :Graduate/Diploma in any relevant field.Good communication, coordination & follow-up skills.Good knowledge of MS Excel, Word & Email.Service coordination,customer support experience.

Candidate should have prior experience in selling Elevators like home, Commercial and Residential Segments , should have eagerness to achieve sales targets month on month and be able to generate prospects on daily basis through social media, , architects , builders and so on.

Candidate should have min one year experience in store management in a automation company, able to keep up materials in right order and manage in and outward entries properly to manage goods to deliver to clients

Join our team as an Airport Manager in Silchar Part, where you will oversee airport operations and ensure a smooth travel experience for passengers. This position is ideal for individuals looking to start their careers in airport management.nnKey Responsibilities:nn1. Operational Management: Monitor daily airport activities to ensure all operations run smoothly and efficiently. You will coordinate among different departments to maintain high service standards.nn2. Customer Service: Provide excellent service to passengers, addressing their inquiries and concerns promptly. Your role involves creating a welcoming atmosphere for travelers.nn3. Safety and Compliance: Implement safety procedures and ensure adherence to aviation regulations. Keeping passengers and staff safe is a top priority.nn4. Staff Coordination: Supervise airport staff, including check-in agents and security personnel, ensuring they perform their duties effectively. You'll play a key role in staff training and development.nn5. Crisis Management: Respond to emergencies or unexpected situations quickly and efficiently. This includes coordinating with airport authorities and emergency services when needed.nnRequired Skills and Expectations:nnIdeal candidates should have a positive attitude and strong communication skills. Being detail-oriented and possessing good problem-solving abilities is essential. Proficiency in teamwork and an eagerness to learn will help you succeed in this role. Prior experience is not required, making this an excellent opportunity for recent high school graduates.

We are looking for a dedicated Hotel Assistant to join our team in Golaghat, India. This entry-level position is ideal for recent school graduates who are eager to gain experience in the hospitality industry.nnAs a Hotel Assistant, your key responsibilities will include:nn- Guest Support: Assist guests with check-in and check-out procedures, ensuring a welcoming and friendly atmosphere.n- Room Preparation: Help in maintaining cleanliness and organization within the hotel, including the rooms and common areas.n- Customer Service: Address guest inquiries and concerns promptly, providing excellent service to enhance their stay.n- Administrative Tasks: Support the hotel team with administrative tasks, including managing reservations and updating guest records.nnTo succeed in this role, applicants should possess strong communication skills, both verbal and written, to interact effectively with guests and team members. An organized and detail-oriented approach is essential for maintaining hotel standards. A willingness to work collaboratively in a team setting and assist where needed is expected. Flexibility to adapt to changing tasks and the ability to work in a fast-paced environment will also be important.nnNo prior experience is required, making this a perfect opportunity for individuals looking to start their career in hospitality. A minimum educational qualification of 12th pass is required.

Office Assistant - Job Role & ResponsibilitiesSupport day-to-day branch office operationsMaintain and organize files, documents and recordsAssist customers with basic forms, applications and document submissionSupport the branch team in KYC/document verification processesHandle data entry and basic computer workMaintain registers, records and office documentsCoordinate with branch staff for routine administrative workAssist in printing, scanning, photocopying and documentationHelp ensure documents are properly filed and maintainedSupport customer-service activities when requiredHandle basic email, MS Word and Excel workFollow bank policies, confidentiality and compliance proceduresPerform other administrative/support tasks assigned by the Branch ManagerTypical EligibilityQualification: 12th Pass / Graduate, depending on the vacancyExperience: Freshers can be considered for some rolesSkills: Basic computer knowledge, MS Office, communication and documentation skillsGender: Male/FemaleLocation: Branch/office location as per vacancy

Office Assistant - Job Role & ResponsibilitiesSupport day-to-day branch office operationsMaintain and organize files, documents and recordsAssist customers with basic forms, applications and document submissionSupport the branch team in KYC/document verification processesHandle data entry and basic computer workMaintain registers, records and office documentsCoordinate with branch staff for routine administrative workAssist in printing, scanning, photocopying and documentationHelp ensure documents are properly filed and maintainedSupport customer-service activities when requiredHandle basic email, MS Word and Excel workFollow bank policies, confidentiality and compliance proceduresPerform other administrative/support tasks assigned by the Branch ManagerTypical EligibilityQualification: 12th Pass / Graduate, depending on the vacancyExperience: Freshers can be considered for some rolesSkills: Basic computer knowledge, MS Office, communication and documentation skillsGender: Male/FemaleLocation: Branch/office location as per vacancy

Office Assistant - Job Role & ResponsibilitiesSupport day-to-day branch office operationsMaintain and organize files, documents and recordsAssist customers with basic forms, applications and document submissionSupport the branch team in KYC/document verification processesHandle data entry and basic computer workMaintain registers, records and office documentsCoordinate with branch staff for routine administrative workAssist in printing, scanning, photocopying and documentationHelp ensure documents are properly filed and maintainedSupport customer-service activities when requiredHandle basic email, MS Word and Excel workFollow bank policies, confidentiality and compliance proceduresPerform other administrative/support tasks assigned by the Branch ManagerTypical EligibilityQualification: 12th Pass / Graduate, depending on the vacancyExperience: Freshers can be considered for some rolesSkills: Basic computer knowledge, MS Office, communication and documentation skillsGender: Male/FemaleLocation: Branch/office location as per vacancy

We are seeking a dedicated Back Office Executive to join our team in Prayagraj. This is a full-time position ideal for candidates with 0 to 1 year of experience. The role involves supporting daily operations by performing essential administrative tasks within the office environment.Key Responsibilities:1. Data Entry: Accurately input and maintain data in the company's database to ensure timely and precise information retrieval.2. Documentation: Manage, organize, and file documents, ensuring easy access and compliance with company guidelines.3. Communication: Assist in internal and external communication by responding to queries, forwarding messages, and facilitating effective workflows.4. Record Keeping: Maintain accurate records of transactions, communications, and interactions to ensure accountability and traceability.5. Support Services: Provide general administrative support to various teams, helping with reports, scheduling, and office supplies management.Required Skills and Expectations:Candidates must have completed their 12th grade and be eager to learn. Strong attention to detail is essential for maintaining accurate records and data. Proficiency in basic computer applications is required. Good communication skills will help in effectively coordinating with colleagues. A positive attitude and a willingness to face challenges will be key to thriving in this role. Being organized and capable of multitasking will ensure the smooth operation of day-to-day activities in the office.

We are seeking dedicated individuals for the role of Ground Staff in Dehradun, India. This position is ideal for those looking to start their career and requires a commitment to providing excellent service in a busy environment.nnKey Responsibilities:nn1. Customer Service: Greet and assist passengers, ensuring their travel experience is smooth and pleasant.n2. Check-In Assistance: Help passengers with the check-in process, including baggage handling and issuing boarding passes.n3. Coordination: Work closely with team members to ensure all flight operations run efficiently and on time.n4. Safety Compliance: Adhere to safety regulations and procedures to ensure a safe environment for passengers and staff.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess a strong commitment to teamwork and customer service. Good communication skills are essential, as you will be interacting with passengers and colleagues daily. Flexibility in working hours is necessary, as this role may require working on weekends and holidays. A positive attitude and a willingness to learn are crucial for success in this position. nnIf you are eager to gain experience in the aviation industry and thrive in a dynamic environment, we encourage you to apply for this full-time position working from our office in Dehradun.

Join our team as an Airport Ground Staff member in Ahmedabad. This role is perfect for individuals looking to start their career in aviation, offering opportunities for growth and development within the airport environment.nnKey Responsibilities:nn1. Passenger Assistance: Provide support to travelers during check-in, boarding, and arrival, ensuring a smooth and pleasant experience.nn2. Baggage Handling: Manage the loading and unloading of luggage, ensuring that all bags are handled carefully and delivered to the correct destinations.nn3. Communication: Relay important information to passengers regarding flight schedules, boarding times, and any delays, maintaining clear and polite communication.nn4. Team Collaboration: Work closely with fellow ground staff, airlines, and security personnel to ensure efficient operations and safety compliance at the airport.nn5. Customer Service: Address passenger inquiries and concerns, offering solutions and assistance to enhance their overall travel experience.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess strong communication skills to effectively interact with passengers and colleagues. Attention to detail is essential for ensuring accurate baggage handling and passenger assistance. A positive attitude and a willingness to collaborate with a diverse team are vital for success in this role. Being adaptable and capable of working in a fast-paced environment will also ensure you thrive in this dynamic setting. Prior experience is not mandatory, making this an excellent opportunity for those new to the aviation industry.

We are looking for dedicated Airport Ground Staff to join our team in Udaipur, India. This full-time position is ideal for candidates with little to no experience, making it a great opportunity to start a career in the aviation industry.nnKey Responsibilities:nn1. Passenger Assistance: Help passengers with check-in and boarding procedures, ensuring a smooth journey from arrival to departure.n n2. Baggage Handling: Safely manage baggage loading and unloading, ensuring all luggage is correctly handled and directed to the right flights.nn3. Customer Service: Address passenger inquiries and provide assistance with any issues that may arise during their airport experience.nn4. Safety Compliance: Follow safety protocols and security regulations to maintain airport safety standards.nn5. Team Collaboration: Work closely with other ground staff, airline teams, and airport security to ensure efficient operations.nnRequired Skills and Expectations:nnCandidates should have at least a 12th-grade education and be willing to work full-time. Effective communication skills and a friendly demeanor are essential for providing excellent customer service. The ability to work in a fast-paced environment while maintaining attention to detail is important. Candidates should be team-oriented, adaptable, and prepared to handle various tasks related to airport operations. A positive attitude and commitment to helping passengers are crucial for success in this role.

Join our team as an Airport Passenger Service Associate in Bareilly, India, where you will play a vital role in ensuring a smooth and pleasant travel experience for passengers. This full-time position is ideal for individuals looking to start or advance their career in the aviation industry.nnKey Responsibilities:nn- Passenger Assistance: Provide friendly and efficient service to travelers, helping them with check-in, boarding, and any inquiries they may have during their airport experience.n n- Customer Support: Address passenger concerns and complaints with professionalism, ensuring a positive interaction and resolution of issues.nn- Information Dissemination: Share essential information regarding flights, gate changes, and airport services to keep passengers informed and comfortable.nn- Collaboration with Team: Work alongside other airport staff to ensure operational efficiency and maintain the highest standards of customer service.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess strong communication and interpersonal skills. A positive attitude and the ability to work as part of a team are essential, as well as a commitment to providing excellent customer service. No prior experience is necessary, making this an ideal opportunity for those new to the workforce or transitioning careers. A willingness to learn and adapt in a fast-paced environment will be key to your success in this role.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 18,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.