Customer Management Jobs

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

SHARE YOUR RESUME 9007706142We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.Key Responsibilities:1. Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring clear and accurate communication to enhance customer satisfaction.2. Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.3. Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.4. Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.5. Collaboration with Team: Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A strong customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a fast-paced environment.

Key Skills:Automotive service operations managementWorkshop and service center administrationCustomer relationship management (CRM)Team leadership and technician supervisionService scheduling and job allocationVehicle diagnostics and troubleshooting knowledgeSpare parts and inventory managementWarranty claim handlingService revenue and profitability managementCustomer complaint resolutionMIS reporting and KPI monitoringKnowledge of DMS (Dealer Management System)Strong communication and interpersonal skillsPreferred Industry: Automobile dealerships, passenger vehicles, commercial vehicles, two-wheelers, EV service centers.Experience: 3-10+ years in automotive service operations with at least 2 years in a supervisory/managerial role.Qualification: Diploma/B.E./B.Tech in Automobile or Mechanical Engineering preferred.

We are looking for a motivated and skilled Boutique Manager - Sales with 2 to 3 years of experience to lead our boutique in Namchi, South Sikkim. The ideal candidate will be responsible for driving sales, managing staff, and ensuring an excellent customer shopping experience.Key Responsibilities:1. Sales Management: Oversee daily sales operations, set sales targets, and implement strategies to achieve and exceed those goals. You will analyze sales data to identify trends and areas for improvement.2. Team Leadership: Recruit, train, and manage boutique staff. You will be responsible for creating a positive work environment, encouraging teamwork, and fostering staff development.3. Customer Service: Ensure high standards of customer service are maintained. Engage with customers, address their needs, and handle any complaints effectively to enhance their shopping experience.4. Inventory Management: Monitor stock levels and manage inventory. You will coordinate with suppliers to ensure the boutique is well-stocked with high-quality products.5. Visual Merchandising: Plan and execute attractive product displays that align with the brand's image. Ensure the boutiques layout is inviting and aesthetically pleasing to attract customers.Required Skills and Expectations: Candidates must possess a graduate degree and have a strong understanding of retail sales. Excellent communication, interpersonal, and leadership skills are essential. The ideal candidate should also be organized, detail-oriented, and capable of multitasking in a fast-paced environment. A passion for fashion and an ability to work collaboratively within a team are crucial for success in this role.

Client Relationship ManagerWe are looking for a motivated and customer-focused Client Relationship Manager to manage client relationships, understand customer requirements, provide timely assistance, and ensure a high level of client satisfaction. The ideal candidate should have excellent communication, interpersonal, and problem-solving skills.

We are looking for a Tour Manager to join our team in Jhansi. In this role, you will play a crucial part in planning and executing various travel itineraries for our clients. Your ability to organize, communicate, and manage will ensure that our tours run smoothly.Key Responsibilities:- Plan Tour Itineraries: Design and organize detailed travel plans, including accommodation, transport, and activities, to meet clients' needs and preferences.- Client Communication: Maintain regular contact with clients to understand their travel requirements and provide updates on tour arrangements.- On-Site Management: Oversee tours in real-time, assisting clients with any issues or concerns, ensuring a pleasant experience throughout the trip.- Coordination with Service Providers: Liaise with hotels, transport companies, and local guides to confirm bookings and negotiate rates for the best possible service.- Budget Management: Monitor and manage tour expenses to stay within budget while providing high-quality services to clients.Required Skills and Expectations:Candidates should possess strong organizational and time-management skills, enabling them to handle multiple tasks efficiently. Excellent communication skills are necessary for engaging with clients and service providers effectively. A friendly and approachable demeanor will help in building positive relationships with clients. Basic problem-solving skills are essential for addressing any issues that arise during tours. Candidates should have a passion for travel and a willingness to learn about different destinations and cultures. Prior experience in tourism will be an advantage but is not mandatory.

We are looking for a Female Client Relationship Manager who will play a key role in maintaining and enhancing our relationships with clients. This position is based in Nehru Place, Delhi, and is ideal for recent graduates with a desire to grow in a client-facing role.Key Responsibilities:1. Client Communication: Regularly engage with clients to understand their needs and ensure satisfaction. This involves handling inquiries, providing updates, and responding positively to feedback.2. Relationship Building: Develop strong relationships with clients to foster loyalty and long-term partnerships. Engage with clients to gain trust while understanding their business challenges and objectives.3. Coordination with Teams: Work closely with various internal teams to communicate client needs and ensure a seamless service experience. This may include coordinating with marketing, sales, and product development teams.4. Reporting and Analysis: Collect client data and feedback to generate reports that can help improve our services. Analyze trends to understand client preferences and assist in strategic planning.Required Skills and Expectations:- A graduate degree is essential, and candidates with 0 - 1 years of experience are encouraged to apply. - Strong communication and interpersonal skills are necessary to interact effectively with clients and colleagues.- The ability to work in an office setting and manage multiple tasks simultaneously is important.- Candidates should be proactive, organized, and able to work well in a team-oriented environment.

Dear, Sir/Ma,Experience Curator is a professional responsible for designing, developing, and managing immersive and memorable experiences for customers or clients, often within a specific industry or setting, by carefully selecting elements and crafting a narrative to create a unique and engaging journey; essentially, they act as the architect of a customer experience, ensuring it is well-structured, meaningful, and aligned with the brand identity. Key Responsibilities:Conceptualizing Experiences:Brainstorming and crafting innovative experience concepts that align with brand values, target audience, and business objectives. Research and Analysis:Studying customer behavior, market trends, and competitor landscape to inform experience design. Experience Mapping:Creating detailed blueprints of the customer journey, identifying touchpoints and opportunities for enhancement. Storytelling:Weaving narratives into experiences to create emotional connection and engagement. Content Creation:Developing engaging content, including visuals, audio, and interactive elements, to enrich the experience. Collaboration:Partnering with cross-functional teams (marketing, operations, design) to seamlessly execute experiences. Delivery and Monitoring:Overseeing the implementation of experiences, ensuring quality standards are met, and tracking key performance metrics. Customization:Tailoring experiences to individual customer needs and preferences. Specific Industries where Experience Curators are commonly found:Hospitality:Designing unique guest experiences at hotels, resorts, and restaurants. Retail:Creating immersive shopping experiences within physical stores or online platforms. Events and Conferences:Crafting engaging event agendas, speaker selections, and interactive elements. Tourism:Send your CV resumes to career@tomshankhotel.com.auRegards,Job Abroad.

We are looking for 99 Front Office Executive Posts in United States,United States Minor Outlying Islands, with deep knowledge in Front Desk Executive,Front Desk,Office Work,Presentable,Basic Computer Skills,Front Office Executive,Front Office,Front Desk Officer,Front Desk Manager,Front Desk Representative,Front Desk Receptionist,Front Office Operations,Front Office Incharge,Data Management,Customer Service,Microsoft Office,Receptionist Activities,Interpersonal Skills,Problem Solving,Telephone Handling,Convincing Power,Administrative Skills,Coordination Skills,Written Communication and Required Educational Qualification is : Advanced/Higher Diploma, Professional Degree, Bachelor of Hotel Management, B.Sc, B.E, B.Tech, Other Bachelor Degree, M.B.A/PGDM, M.Com, Any Master Degree

The Import Documentation Executive will play a crucial role in managing and processing import documentation efficiently. The ideal candidate will have 4-5 years of relevant experience and possess in-depth knowledge of customs regulations and import procedures.Key Responsibilities:- Prepare Import Documents: Compile and organize necessary documents, such as invoices, packing lists, and certificates of origin, ensuring they meet all legal and compliance requirements.- Coordinate with Customs Authorities: Liaise with customs officials to facilitate the clearance of goods, addressing any inquiries or issues that may arise during the import process.- Track Shipments: Monitor the status of shipments and communicate updates to relevant stakeholders, ensuring timely arrival and delivery of goods.- Maintain Records: Keep comprehensive records of all import transactions, ensuring precise and organized documentation for future reference and audits.- Assist in Compliance Audits: Support internal and external audits by providing necessary documentation and explanations regarding import processes and compliance standards.Required Skills and Expectations:Candidates should possess strong knowledge of import regulations and documentation processes. Attention to detail is critical, along with excellent organizational and time management skills. Effective communication is essential, as the role requires interaction with various stakeholders, including customs officials and suppliers. Proficiency in relevant software and tools used for documentation and tracking imports is expected. The candidate must be a proactive problem solver, capable of addressing issues efficiently to ensure smooth import operations.

We are looking for a motivated Field Sales Executive for the beverage industry based in Siliguri. The ideal candidate will have 1 to 5 years of experience in sales and will be responsible for driving sales and building relationships with clients.Key Responsibilities:1. Sales Development: Identify and pursue new sales opportunities in the designated territory, actively seeking out potential clients and markets to expand business reach.2. Client Relationship Management: Build and maintain strong relationships with existing and new clients, ensuring their needs are met and fostering loyalty to the brand.3. Product Promotion: Effectively present and promote our beverage products to potential clients, emphasizing key features and advantages over competitors.4. Market Analysis: Monitor market trends and competitor activities to provide insights that assist in strategic sales planning and decision-making.5. Reporting: Prepare and submit regular sales reports to management, detailing performance metrics, sales forecasts, and feedback from clients to help inform future strategies.Required Skills and Expectations:Candidates should possess a graduate degree and have a strong understanding of the beverage industry. Excellent communication and interpersonal skills are essential for interacting with clients effectively. A results-oriented mindset along with the ability to work independently is necessary to succeed in this role. Candidates should also be comfortable with using sales software and tools to track progress and manage client relationships. A male candidate is preferred due to specific team dynamics.

We are looking for an experienced male Sales Manager to lead our sales team in Choolai. This full-time position requires an individual with 5 to 7 years of relevant experience.Key Responsibilities:- Manage Sales Team: Lead and motivate the sales team to reach their targets. You will support your team members and help them grow and succeed.- Develop Sales Strategies: Create effective sales strategies that align with company goals. This involves analyzing market trends and identifying opportunities for growth.- Client Relationship Management: Build and maintain strong relationships with key clients. Ensuring customer satisfaction is crucial for long-term success and loyalty.- Performance Tracking: Monitor team performance and sales metrics. You will evaluate sales results and adjust strategies as needed to improve performance.- Training and Development: Conduct training sessions for the sales team. This helps improve their skills and keeps them updated with new sales techniques and product knowledge.Required Skills and Expectations:- Proven experience in a sales management role, demonstrating a strong track record of achieving sales targets.- Excellent communication and interpersonal skills to effectively interact with clients and team members.- Strong analytical skills to assess sales data and market trends for informed decision-making.- Leadership abilities to inspire and guide a sales team, fostering a positive and productive work environment.- Ability to work in a fast-paced environment and adapt to changing situations while maintaining focus on the overall goals.

As a Ground Staff Supervisor in Darjeeling, India, you will oversee the daily activities of the ground staff to ensure smooth operations at the airport or similar facilities. This role is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment.Key Responsibilities:1. Supervising Staff: Manage a team of ground staff by providing guidance and support to ensure they complete their tasks efficiently and safely.2. Coordinating Operations: Oversee the daily operations at the ground level, including check-in procedures, baggage handling, and passenger services, ensuring everything runs smoothly and on time.3. Training Employees: Assist in training new staff members on standard operating procedures and customer service expectations to maintain a high level of service.4. Problem Solving: Address and resolve any issues that arise during operations, whether related to staff, passengers, or equipment, ensuring quick and effective solutions.5. Maintaining Safety Standards: Ensure all safety protocols and regulations are followed to provide a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and be comfortable working in a team environment. Strong communication skills are essential for effective interaction with staff and passengers. Candidates should be able to adapt quickly to changing situations and possess good leadership abilities to manage and motivate their team. A keen eye for detail and a commitment to safety and efficiency are crucial for success in this role.

We are looking for a Warehouse Officer to oversee our warehouse operations in Kharkhoda. The ideal candidate should have 2 to 8 years of experience in warehouse management and possess strong leadership skills.Key Responsibilities:- Supervise Warehouse Operations: You will manage day-to-day activities in the warehouse to ensure smooth operation, including receiving, storing, and shipping goods.- Lead Staff: You will oversee warehouse personnel, providing training and guidance to ensure all team members perform their roles effectively.- Manage Inventory: You will maintain accurate inventory records, monitor stock levels, and ensure items are handled properly to minimize losses or damage.- Implement Safety Practices: You will enforce safety regulations and protocols to ensure a safe working environment for all employees.- Coordinate with Other Departments: You will collaborate with procurement, sales, and logistics to streamline the process of order fulfillment and meet deadlines.- Analyze Performance Metrics: You will track warehouse performance data and implement improvements based on analysis to increase efficiency and reduce costs.Required skills and expectations include:- Proven experience in warehouse management and a solid understanding of warehouse procedures.- Strong leadership abilities and excellent communication skills to effectively manage a team.- Proficiency in inventory management software and familiarity with relevant tools and technologies.- Ability to solve problems quickly and effectively in a fast-paced environment.- Strong organizational skills and attention to detail to manage multiple tasks efficiently.We welcome candidates who are motivated and ready to contribute to our operations.

We are looking for a motivated Tour Manager to join our team in Bikaner, India. This role is ideal for someone passionate about travel and customer service, eager to create enjoyable experiences for tourists.Key Responsibilities:1. Plan and Organize Tours: You will design and arrange travel itineraries, ensuring all aspects of the tour run smoothly.2. Coordinate Logistics: Manage transportation, accommodation, and activity bookings, ensuring everything is in place for the group.3. Serve as a Guide: Provide information about local attractions and culture, helping tourists learn and enjoy their destination.4. Resolve Issues: Address any problems that arise during the tour, ensuring a positive experience for all participants.5. Maintain Communication: Stay in touch with clients and service providers, ensuring everyone is informed and satisfied with the tour arrangements.Required Skills and Expectations:You should have excellent communication skills to interact effectively with clients and team members. Good organizational skills are essential to handle multiple tasks simultaneously. A friendly and approachable demeanor is important to create a welcoming environment for tourists. Being adaptable is crucial, as unexpected changes can occur during trips. Basic knowledge of local attractions and travel logistics will help you succeed in this role. Candidates should have completed at least the 12th grade and can have anywhere from 0 to 6 years of experience in travel-related roles. A passion for travel and helping others is essential in this position.

We are looking for a Tour Manager based in Gorakhpur, India, to coordinate and manage travel experiences for our customers. This role is ideal for individuals who are organized, enjoy working with people, and have a passion for travel.Key responsibilities include planning and organizing travel itineraries. You will prepare detailed travel schedules, including transportation, accommodations, and activities to ensure a smooth journey for our clients. Communicating effectively with clients is essential; you will answer queries, provide information about destinations, and address any issues that arise during the trip. Additionally, you will manage bookings and reservations for flights, hotels, and transportation services.

We are looking for a motivated Tour Manager in Lucknow, India, who will help organize and manage travel experiences for our clients. This role is perfect for someone who enjoys working with people and has strong organizational skills.Key Responsibilities:1. Plan Itineraries: You will create and organize detailed travel plans, including transportation, accommodations, and activities to ensure a smooth experience for travelers.2. Coordinate Logistics: You will manage all travel logistics, ensuring that everything runs on schedule and addressing any issues that may arise during tours.3. Customer Service: Providing excellent customer service is key. You will assist clients with inquiries and offer support throughout their journey to ensure satisfaction.4. Budget Management: You will help manage budgets for tours, ensuring that expenses stay within limits while maximizing the travel experience for clients.5. On-Site Coordination: During tours, you will be responsible for on-site management, guiding groups and ensuring that all aspects of the itinerary are executed smoothly.Required Skills and Expectations:Candidates should have a clear understanding of travel planning and the ability to communicate effectively. Strong organizational skills and attention to detail are essential. You should be adaptable, ready to solve problems as they arise. A passion for travel and an interest in providing memorable experiences for clients will help you excel in this role. Prior experience in travel may be helpful, but enthusiasm and a willingness to learn are equally important.

We are looking for an experienced Field Sales Executive to join our team in Jhajjar, India. This role requires a motivated individual with 4 to 6 years of sales experience. The candidate will be responsible for expanding our client base and achieving sales targets.Key responsibilities include:1. Customer Acquisition: Identify potential clients and present our products and services effectively to convert leads into sales.2. Sales Presentations: Conduct on-site demonstrations and presentations tailored to meet the specific needs of clients, highlighting the benefits of our offerings.3. Market Research: Analyze market trends and customer feedback to identify new sales opportunities and adjust strategies accordingly.4. Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and loyalty to foster long-term partnerships.5. Reporting and Analysis: Prepare detailed sales reports indicating performance against targets and key insights for management to guide strategic decisions.The ideal candidate will possess strong communication and negotiation skills, enabling them to engage confidently with clients. A solid understanding of the sales process and the ability to work independently in a fast-paced environment is essential. Additionally, proficiency in using CRM software and tools to track sales performance and manage client information is expected. A post-graduate degree is required to ensure a strong foundation for understanding business concepts and sales methodologies.