Customer Management Jobs

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building strong relationships. Key Responsibilities:1. Customer Assistance: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.2. Follow-Up Calls: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.3. Data Management: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.4. Feedback Collection: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.5. Team Collaboration: Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.Required Skills and Expectations:The ideal candidate will have a high school diploma and be a quick learner with good communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a strong willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

As a Ground Staff Supervisor in Darjeeling, India, you will oversee the daily activities of the ground staff to ensure smooth operations at the airport or similar facilities. This role is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment.Key Responsibilities:1. Supervising Staff: Manage a team of ground staff by providing guidance and support to ensure they complete their tasks efficiently and safely.2. Coordinating Operations: Oversee the daily operations at the ground level, including check-in procedures, baggage handling, and passenger services, ensuring everything runs smoothly and on time.3. Training Employees: Assist in training new staff members on standard operating procedures and customer service expectations to maintain a high level of service.4. Problem Solving: Address and resolve any issues that arise during operations, whether related to staff, passengers, or equipment, ensuring quick and effective solutions.5. Maintaining Safety Standards: Ensure all safety protocols and regulations are followed to provide a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and be comfortable working in a team environment. Strong communication skills are essential for effective interaction with staff and passengers. Candidates should be able to adapt quickly to changing situations and possess good leadership abilities to manage and motivate their team. A keen eye for detail and a commitment to safety and efficiency are crucial for success in this role.

We are looking for a dedicated Front Office Executive to manage our front desk operations. This role requires good communication skills and a friendly attitude to create a welcoming environment for all visitors.Key Responsibilities:1. Greeting Visitors: Welcome guests as they arrive, ensuring they feel valued and comfortable.2. Managing Phone Calls: Answer incoming calls promptly and direct them to the appropriate departments or take messages when necessary.3. Maintaining Reception Area: Keep the front office clean and organized, ensuring all necessary materials are readily available.4. Scheduling Appointments: Assist in managing schedules by booking meetings and appointments for staff as needed.5. Handling Inquiries: Respond to general inquiries from visitors and clients, providing accurate information and assistance.Required Skills and Expectations:Candidates must have at least 1-3 years of experience in a similar role. A minimum educational qualification of 12th grade is required. Ideal candidates should possess strong verbal and written communication skills, be proficient with office software, and have a professional appearance. Attention to detail and the ability to multitask are crucial, as well as excellent customer service skills. Candidates should be male and ready to work full-time from our office location in Banjar Kullu.

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are looking for a Front Office Executive to manage our reception area and ensure excellent customer service in Dharamshala, India. The right candidate will have 1 to 3 years of experience, a positive attitude, and a strong commitment to providing support to our team and clients.Key Responsibilities:- Greeting Visitors: Welcome guests and clients warmly, ensuring they feel comfortable and valued as they enter the office.- Managing Phone Calls: Handle incoming calls politely and efficiently, directing them to the appropriate departments or taking accurate messages when necessary.- Scheduling Appointments: Coordinate and manage appointments for staff members, ensuring that calendars are up-to-date and conflicts are avoided.- Maintaining Office Supplies: Monitor and order office supplies as needed to keep the front office well-stocked and organized.- Providing Information: Serve as a knowledgeable point of contact for clients and visitors, providing accurate information about our services and addressing any inquiries.Required Skills and Expectations:The ideal candidate should be a male with a minimum of a 12th-grade education and relevant work experience. Strong communication skills and a friendly demeanor are essential, as the role involves interacting with clients and team members. The candidate must be organized, detail-oriented, and able to multitask effectively. A willingness to learn and adapt in a fast-paced environment is also crucial for success in this position.

We are seeking a motivated Field Sales Executive to join our team in Nerchowk, Mandi. The ideal candidate will be responsible for driving sales and building customer relationships in the field. Candidates must have a minimum of 1 year of sales experience and a 12th-grade education.Key Responsibilities:1. Customer Engagement: The Field Sales Executive will actively reach out to potential and existing customers, promoting our products and understanding their needs to provide tailored solutions.2. Sales Target Achievement: You will be expected to meet monthly sales targets through effective selling techniques and strategic planning, ensuring consistent growth for the company.3. Market Research: Conducting market research to identify new opportunities and gather competitive information will be essential for adjusting sales strategies and enhancing customer satisfaction.4. Reporting: Keeping accurate records of sales activities and customer interactions is crucial. The executive will report weekly on their progress towards targets, detailing successful strategies and areas needing improvement.5. Customer Support: Providing after-sales support will ensure a positive relationship with customers, leading to repeat business and referrals.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A proactive attitude and the ability to work independently are essential, along with strong organizational skills to manage time and sales activities effectively. Familiarity with local markets and a willingness to learn are also important for success in this role.

We are looking for a dedicated Store Incharge to manage our store operations in Mohali Sector 114. The ideal candidate will have 1 to 5 years of experience and be committed to ensuring a smooth running of the store. As a Store Incharge, you will be responsible for overseeing daily store activities, maintaining stock levels, and ensuring excellent customer service. You will manage inventory by checking stock, placing orders, and ensuring products are properly displayed. You will also be responsible for training and supervising staff to maintain store standards. Key responsibilities include:- Inventory Management: Regularly check stock levels, organize storage, and make sure that products are available for customers without overstocking.- Customer Service: Respond to customer inquiries and issues promptly to ensure a positive shopping experience.- Staff Supervision: Train and manage store employees, assigning tasks, and ensuring they meet store performance targets.- Sales Reporting: Track and report sales figures and trends to help the management make informed decisions.The ideal candidate should have strong communication skills and the ability to manage time effectively. You should be organized, detail-oriented, and capable of leading a team. The candidate must also demonstrate problem-solving skills and a proactive attitude to tackle challenges that arise in the store. A 12th-grade education is required, and the position is full-time, working from the office.

We are looking for a skilled Supply Chain Officer to join our team in Kharkhoda. This role requires 2 to 8 years of experience in supply chain management. The ideal candidate will be responsible for ensuring the smooth flow of products from suppliers to customers.Key Responsibilities:- Manage Supply Chain Operations: Oversee all aspects of supply chain activities to ensure timely delivery of products and optimal inventory levels.- Coordinate with Suppliers: Establish and maintain strong relationships with suppliers to negotiate contracts and secure the best prices and terms.- Monitor Inventory Levels: Regularly check stock levels and forecast demand to prevent shortages or excess inventory.- Analyze Data: Use supply chain metrics to analyze performance and identify areas for improvement.- Collaborate with Internal Teams: Work closely with sales, production, and logistics teams to align supply chain activities with business goals.- Ensure Compliance: Make sure all supply chain processes comply with company standards and regulations.Required Skills and Expectations:The ideal candidate should possess strong analytical skills to assess supply chain performance effectively. Excellent communication skills are essential for collaborating with team members and suppliers. Attention to detail is crucial to ensure accuracy in inventory management and reporting. A proactive approach to problem-solving and the ability to work under pressure are important in this role. Familiarity with supply chain software and tools will be advantageous. A degree in supply chain management or a related field is preferred.

We are seeking a dedicated Hotel Management Teacher based in Bhopal, India, with a passion for educating future professionals in the hospitality industry. The ideal candidate will hold a postgraduate degree and possess 1 to 2 years of relevant experience.Key Responsibilities:- Deliver Lessons: Teach core subjects in hotel management, including front office operations, food and beverage management, and housekeeping, ensuring students understand key concepts and practices.- Create Course Materials: Develop and update lesson plans, presentations, and other educational resources to enhance student learning and engagement.- Assess Student Performance: Evaluate student assignments and exams, providing constructive feedback to help them improve their skills and knowledge.- Foster Learning Environment: Encourage discussions and practical activities in the classroom to create an interactive learning atmosphere.- Stay Updated: Keep informed about the latest trends and developments in the hospitality industry to provide current and relevant information to students.Required Skills and Expectations:The ideal candidate must possess strong communication skills to effectively convey information and engage students. Patience and adaptability are essential for addressing diverse learning needs. A passion for teaching and a commitment to student success are critical, alongside the ability to work collaboratively with colleagues and participate in professional development opportunities. A strong understanding of hospitality principles and practical experience in the field will enhance the learning experience for students.

We are looking for a motivated Field Sales Executive to join our team in Chhindwara. This entry-level position is ideal for individuals who are passionate about sales and eager to learn. As a Field Sales Executive, your main responsibilities will include identifying potential customers and understanding their needs. You will visit clients in your designated area to present our products and services effectively. Building strong relationships with customers will be crucial, as this will help you to understand their requirements and increase sales opportunities. You will also need to keep accurate records of your visits and sales efforts to help develop strategies for improvement.To succeed in this role, you should have excellent communication skills, enabling you to clearly convey information and persuade clients. Basic computer skills are necessary to maintain sales records and handle reporting. A strong desire to achieve targets and a willingness to learn are essential, as you will be working closely with experienced team members who will guide you.We expect you to be self-motivated, with the ability to work independently while also collaborating with the team. As a Field Sales Executive, you should be comfortable with traveling within your area and adapting to different sales environments. This is a great opportunity for someone looking to start a career in sales with growth potential.

We are looking for a motivated Sales Girl to join our team in Hoshangabad. The ideal candidate should be passionate about customer service and sales. You will work directly with customers, helping them find the right products while ensuring they have an excellent shopping experience.Key Responsibilities:- Customer Assistance: Greet customers as they enter the store, listen to their needs, and provide product recommendations tailored to their preferences.- Sales Support: Engage with customers to encourage purchases, handle transactions accurately, and meet daily sales goals.- Product Knowledge: Learn about the products we offer to provide accurate information and answer customer questions effectively.- Stock Management: Assist in organizing and restocking shelves to ensure a neat and inviting store environment.- Cleanliness: Maintain the cleanliness of the store and ensure that displays are attractive and well-maintained.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education. Experience in sales is a plus but not required. A friendly and approachable personality is essential, along with strong communication skills. You should be able to work in a team and handle multiple tasks efficiently. A willingness to learn and adapt to changing sales strategies is important for success in this role. Flexibility to work full-time and commitment to providing excellent customer service are key.

We are seeking a Ground Staff Supervisor to oversee the daily activities of ground staff at our Lohardaga location. This is a full-time position suitable for freshers who have completed their 10th grade. The role requires strong organizational skills and the ability to work well in a team.Key Responsibilities:- Supervise Ground Operations: Oversee and coordinate activities of ground staff to ensure smooth airport operations.- Staff Training: Provide guidance and training to new staff members, ensuring they understand their roles and responsibilities.- Customer Service: Address customer inquiries and complaints efficiently, maintaining a high level of service.- Safety Compliance: Ensure all staff adhere to safety regulations and protocols to guarantee a safe working environment.- Performance Monitoring: Conduct regular assessments of staff performance and provide feedback for improvement.- Coordination with Other Departments: Work closely with other airport departments to maintain effective communication and collaboration.Required Skills and Expectations:- Strong Communication: Ability to communicate clearly and effectively with staff and customers.- Leadership: Demonstrate leadership qualities to guide and motivate a team of ground staff.- Problem-Solving Skills: Exhibit the capability to resolve issues efficiently and make quick decisions when necessary.- Team Player: Willingness to collaborate with others and contribute positively to a team environment.- Adaptability: Be open to changes and able to handle various tasks and responsibilities as they arise.Ideal candidates will be dedicated, punctual, and willing to learn in a fast-paced environment.

We are looking for a Ground Staff Supervisor in Giridih, India. This full-time position is ideal for freshers who have completed their 10th grade. The supervisor will oversee the daily operations of ground staff to ensure high levels of service and safety at our facilities.Key Responsibilities:1. Team Coordination: Manage and coordinate ground staff activities to ensure smooth operations, including monitoring tasks and directing team efforts effectively.2. Customer Service: Assist with customer inquiries and complaints, ensuring a positive experience for all passengers while maintaining professionalism.3. Safety Compliance: Ensure all ground handling procedures are followed to meet safety and security regulations, conducting regular checks and training sessions for staff on safety protocols.4. Training and Development: Facilitate training for new employees to help them understand their roles and responsibilities, ensuring they are equipped to perform their tasks efficiently.5. Performance Monitoring: Evaluate staff performance and provide feedback to enhance productivity and morale among team members.In order to succeed in this role, candidates should have strong communication skills to interact effectively with the team and customers. Attention to detail and a commitment to providing excellent service are essential. The ideal candidate should also possess good organizational skills to manage multiple tasks and demonstrate leadership qualities to inspire and guide their team.

We are looking for a dedicated Ground Staff Supervisor to join our team in Ramgarh, India. This is a full-time position suitable for freshers who have completed their 10th grade. In this role, you will oversee the ground staff operations, ensuring that all tasks are performed efficiently and safely. Key responsibilities include:1. **Supervising Daily Operations**: You will monitor ground staff activities, ensuring all procedures are followed for smooth operations at the facility.2. **Training and Development**: You will assist in training new ground staff, providing guidance on their duties and responsibilities to ensure high performance.3. **Communication and Coordination**: Your role involves liaising between ground staff and management to communicate any issues or improvements needed for operational efficiency.4. **Safety Compliance**: You will ensure that the staff adheres to safety regulations and practices to promote a secure working environment.5. **Performance Evaluation**: Regularly assessing staff performance and providing positive feedback or necessary corrective actions to maintain team productivity.To succeed in this position, you should possess strong leadership and communication skills. You should be organized, detail-oriented, and able to handle multiple tasks effectively. A positive attitude and willingness to learn are essential, as is the ability to work well with a diverse team. Being proactive in identifying and solving problems will also contribute to your success as a Ground Staff Supervisor.