Customer Management Jobs

Job Description - Customer Relationship Executive (CRE) - Solar IndustryPosition Title:Customer Relationship Executive (CRE)Department:Customer Support / Sales CoordinationReporting To:Customer Relationship Manager / Operations ManagerJob Summary:The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, coordinating with the sales and installation teams, ensuring timely project updates, and maintaining strong customer relationships throughout the solar project lifecycle. The role focuses on customer satisfaction, lead follow-up, service support, and post-installation relationship management.Key Responsibilities:Customer Relationship ManagementHandle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.Maintain regular communication with customers regarding project progress.Build and maintain strong customer relationships to ensure customer satisfaction.Address customer complaints and resolve issues promptly.Lead Management & Follow-upFollow up with new and existing leads generated through marketing campaigns.Schedule site visits and meetings for the sales team.Maintain customer databases and update lead status in CRM software.Coordinate with sales executives to ensure timely closure of inquiries.Project CoordinationCoordinate between customers, sales, technical, and installation teams.Inform customers about installation schedules and documentation requirements.Ensure smooth communication during project execution.Documentation & ComplianceCollect and verify customer documents required for solar installation and subsidy applications.Maintain proper customer records and project documentation.Assist customers in completing application forms and required paperwork.After-Sales ServiceHandle service requests and customer complaints after installation.Coordinate with the service team for maintenance and issue resolution.Conduct customer satisfaction surveys and collect feedback.Reporting & MISPrepare daily, weekly, and monthly customer interaction reports.Maintain CRM data accuracy.Track customer complaints and resolution timelines.Required Qualifications:Graduate in any discipline (B.Com, BBA, BA, MBA preferred).1-3 years of experience in customer service, sales coordination, or CRM.Experience in solar, electrical, renewable energy, or EPC industry preferred.Required Skills:Excellent communication and interpersonal skills.Customer handling and problem-solving abilities.CRM software knowledge.MS Excel, Word, and Email proficiency.Ability to manage multiple customer queries simultaneously.Strong follow-up and coordination skills.Key Performance Indicators (KPIs):Customer Query Response Time.Customer Satisfaction Score (CSAT).Lead Follow-up Completion Rate.Complaint Resolution Time.Customer Retention Rate.CRM Data Accuracy.Installation Coordination Success Rate.Customer Feedback Collection Rate.Documentation Completion Rate.Number of Positive Customer Reviews/Referrals Generated.

A Customer Relationship Executive (CRE) in an EV two-wheeler service center acts as the primary bridge between the customer and the technical team. They manage front-desk operations, schedule maintenance, open job cards, and ensure smooth vehicle handovers while advocating for an exceptional ownership experience

Helped in shop sales, arranged products properly, assisted in loading and unloading goods, and supported senior staff in daily store activities.

Key Responsibilities: - **Sales Outreach:** Actively engage with potential clients in the designated territory, presenting our products and services to meet their needs. - **Client Meetings:** Schedule and conduct meetings with clients to understand their requirements and offer tailored solutions. - **Market Research:** Analyze market trends and competitor activities to identify new sales opportunities and stay ahead in the industry. - **Reporting:** Maintain accurate records of sales activities, client interactions, and progress towards targets, providing regular updates to management.Required Skills and Expectations: The successful candidate must have excellent communication and interpersonal skills to establish and nurture client relationships. A strong understanding of sales techniques and the ability to work independently under pressure are essential. Candidates should also possess good problem-solving skills to address client concerns effectively. Familiarity with CRM software and proficiency in Microsoft Office will be advantageous. We expect the candidate to demonstrate a professional demeanor and a persistent attitude in pursuing sales goals, as well as to maintain a strong focus on customer satisfaction.

Job Purpose:To lead and manage the sales team. Drive car sales, meet monthly sales targets, maintain customer satisfaction, and ensure growth in revenue through strategic planning and effective execution.Key Responsibilities:Achieve monthly and annual sales targets.Develop and implement effective sales strategies to increase vehicle sales.Monitor daily sales activities and guide the sales team accordingly.Analyzing market trends and identifying sales opportunities.Looking after marketing campaigns & co-ordinating Social Media TeamTeam Leadership:Recruit, train, and mentor sales executives.Conduct regular team meetings, performance reviews, and skill development sessions.Set individual targets for the sales team and monitor their performance.Training & motivating everyone about teamwork and also plan sales for every individualCustomer Handling:Ensure a high level of customer satisfaction and positive experience.Handle high-value or complex customer negotiations.Address customer queries, complaints, and ensure timely resolution.Inventory & Pricing:Maintain optimal inventory of used cars. Entire stock management (90 days cycle)Coordinate with procurement teams for optimum inventory management.Monitoring vehicle pricing and profitability.Marketing & Business DevelopmentWork with the marketing team to plan and execute sales promotions and campaigns.Support digital and offline lead generation efforts.Relationship building with OEM

We are looking for an Airport Supervisor to oversee daily operations at the airport in Dum Dum Cantonment, Kolkata. This role is suitable for candidates with 0 to 1 year of experience and requires at least a 10th-grade education.As an Airport Supervisor, you will be responsible for managing airport staff, ensuring safety and security standards, and providing excellent customer service. You will coordinate with various teams to ensure smooth airport operations and address any issues that arise.Key Responsibilities:- **Staff Management**: Oversee and guide airport ground staff to maintain a high level of performance and teamwork. Train new employees on safety procedures and customer service practices.- **Safety and Security**: Ensure that all safety and security protocols are followed to protect passengers and staff. Conduct regular checks to ensure compliance with regulations.- **Customer Service**: Provide assistance to passengers, addressing their needs and concerns promptly. Strive to enhance the overall experience for travelers.- **Operational Coordination**: Work closely with airlines and airport departments to coordinate flight schedules, baggage handling, and other operational tasks, ensuring efficiency.Required Skills and Expectations:Candidates should possess good communication skills and the ability to work well under pressure. Strong problem-solving skills are important for addressing any challenges that arise. A detail-oriented approach is necessary to ensure compliance with safety regulations and standards. Being a team player and having a positive attitude will greatly contribute to the success of airport operations.

We are looking for a friendly and motivated Restaurant Waiter to join our team in Latur. In this role, you will help ensure our guests have a pleasant dining experience.**Key Responsibilities:**- **Greeting Guests:** Welcome customers as they arrive, provide menus, and seat them at their tables to create a friendly atmosphere. - **Taking Orders:** Listen carefully to customers' orders and answer any questions they may have about the menu to ensure accuracy. - **Serving Food and Drinks:** Deliver the ordered food and beverages to tables promptly and make sure everything is to the guests' satisfaction. - **Clearing Tables:** Remove used dishes and utensils efficiently to keep the dining area clean and ready for the next guests. - **Managing Payments:** Process customer payments accurately and ensure they receive the correct change, making the checkout smooth. - **Maintaining Cleanliness:** Keep the restaurant tidy by cleaning tables, chairs, and work areas regularly.**Required Skills and Expectations:**We seek candidates who are friendly and attentive to customers. You should have strong communication skills to interact well with guests and team members. A basic understanding of food safety practices is important. You should be able to work efficiently in a fast-paced environment and remain calm under pressure. Being a team player is essential, as you will collaborate with kitchen staff and fellow waiters. Flexibility in working hours, including weekends and holidays, is also required. Previous experience is a plus but not mandatory as we will provide training.

We are seeking a Restaurant Captain for our establishment in Sydney with 3-9 years of experience and an I.T.I. education. As a Restaurant Captain, you will be responsible for overseeing the daily operations of the restaurant, ensuring smooth service, and providing excellent customer service.Key responsibilities include managing the front-of-house staff, including servers and hosts, delegating tasks, and ensuring all customer requests are handled promptly and efficiently. You will also be responsible for maintaining a high level of cleanliness and organization in the restaurant, as well as handling any customer complaints or issues that may arise.To excel in this role, you must have strong leadership skills, excellent communication abilities, and the ability to work well under pressure. A keen eye for detail and a passion for delivering exceptional service are also essential. The successful candidate will have a proven track record of success in a similar role and be able to lead by example to inspire and motivate the team.

Job Title: Tele Caller ExecutiveLocation: Delhi / NCR (Preferred)Experience Required: 0-2 YearsJob Summary :We are looking for an enthusiastic Customer Care Executive to connect with potential and existing dealers, explain products/services, and generate leads or sales while maintaining strong customer relationships.

We are seeking a dedicated Relationship Manager to join our team in Navi Mumbai. The ideal candidate will have 1 to 4 years of experience in managing client relationships and will play a crucial role in fostering long-lasting relationships with our clients.**Key Responsibilities:**- **Client Interaction:** Engage with clients regularly to understand their needs and provide tailored solutions, ensuring high satisfaction levels.- **Account Management:** Oversee client accounts and maintain updated records, ensuring all client information is accurate and current.- **Problem Resolution:** Address and resolve any issues or concerns raised by clients promptly, reinforcing trust and reliability.- **Sales Support:** Assist in upselling and cross-selling additional services to existing clients, enhancing their experience and increasing revenue.- **Market Research:** Stay informed about market trends and competitor activities to provide valuable insights to clients and the company.**Required Skills and Expectations:**The ideal candidate should possess excellent communication skills, both verbal and written, to effectively interact with clients. Strong interpersonal skills are essential for building rapport and managing relationships. Candidates should be proactive, demonstrating a problem-solving attitude when facing challenges. A Bachelor's degree in Business or a related field is preferred but not mandatory. Familiarity with CRM software will be beneficial. Additionally, a basic understanding of sales principles and market dynamics is important. The ability to work collaboratively in a team environment while also being self-motivated is highly valued.

Job SummaryWe are looking for energetic and customer-focused Caf Associates to join our team. The role involves taking customer orders, operating the billing system, preparing and serving ice creams, shakes, brownies, and other caf products, while ensuring excellent customer service and maintaining hygiene standards.Key ResponsibilitiesWelcome customers and assist them in selecting products.Take customer orders accurately and enter them into the POS/billing system.Process cash, card, UPI, and other payment transactions.Prepare and serve ice creams, shakes, sundaes, brownies, waffles, and other menu items as per standard recipes and presentation guidelines.Ensure orders are prepared and delivered accurately and promptly.Maintain cleanliness and hygiene of the counter, serving area, and equipment.Monitor product displays and replenish stock as required.Promote and upsell caf products, combos, and special offers.Handle customer queries and complaints professionally.Follow food safety, hygiene, and quality standards at all times.Assist in opening and closing activities of the caf.Support inventory counting and stock management activities.Work collaboratively with team members to ensure smooth caf operations.Skills & CompetenciesGood customer service and communication skills.Ability to operate POS and billing systems.Basic computer knowledge.Ability to work in a fast-paced environment.Strong attention to detail and accuracy.Positive attitude and team-oriented mindset.Ability to handle multiple tasks efficiently.Knowledge of food hygiene and cleanliness standards.Qualification & ExperienceMinimum Qualification: 10th Pass / 12th Pass / Graduate.Freshers can apply.Experience of 0

Job Description CROCongratulations! You are selected for interview with Ask Lons IN for various positions. Please find below the walk-in details:Positions Offered: Customer Relationship Officer / Tele callerDate : Monday to SaturdayTime : 10:30AM onwardsYour profile is selectedSalary upto 40K/Month (depends on interview) Location : No. 15, SR COMPLEX, 3rd Floor, 1st Main Road, Moodalpalya Tent Road, Near Moodalpalya Circle, Bengaluru, Karnataka 560072candidates within 15 kms should applyBest Regards,VikramManager

We are looking for a Floor Manager to oversee daily hospital operations in our 150 bedded multispeciality hospital. The ideal candidate will ensure a smooth workflow, manage staff, and maintain a pleasant work environment. No prior experience is required, making this a great opportunity for recent graduates or those seeking new challenges.Key Responsibilities:1. Supervise Staff: Manage and guide team members to ensure they perform their tasks effectively, offering support and motivation when needed.2. Monitor Operations: Oversee daily activities on the floor, ensuring that everything runs smoothly and efficiently, addressing any issues that may arise promptly.3. Customer Interaction: Engage with customers or clients, addressing their inquiries and ensuring they have a positive experience.4. Maintain Standards: Ensure that all company policies and procedures are followed, maintaining high standards of quality and safety.5. Reporting: Prepare and present reports on floor activities, staff performance, and any issues encountered during operations.Required Skills and Expectations:Candidates should have completed their 12th grade education and possess good communication skills to interact effectively with both staff and customers. A strong ability to manage time and tasks efficiently is essential. The ideal Floor Manager should be detail-oriented, proactive in solving problems, and capable of working well under pressure. Additionally, candidates should be willing to learn and adapt quickly in a dynamic environment. Teamwork and a positive attitude will be crucial for success in this role.

We are looking for a dedicated Service Boy to join our team in Paschim Medinipur. This is a part-time position suitable for freshers who have completed their 10th grade. Key Responsibilities:- **Assisting Customers**: Greet customers warmly and help them with their needs, ensuring they have a pleasant experience.- **Maintain Cleanliness**: Keep the service area tidy by regularly cleaning tables and chairs, ensuring a welcoming environment for customers.- **Serve Food and Beverages**: Deliver food and drinks to customers' tables promptly and accurately, while ensuring high quality in presentation and service.- **Support Kitchen Staff**: Assist the kitchen team by transporting supplies and helping with basic food preparation when necessary.- **Handle Payments**: Take payments from customers quickly and accurately, ensuring all transactions are properly recorded.Required Skills and Expectations:- **Communication Skills**: Ability to speak clearly and engage with customers positively, contributing to a friendly atmosphere.- **Team Player**: Willingness to work alongside colleagues and support each other, creating a cooperative work environment.- **Attention to Detail**: Notice and take care of small details in service, cleanliness, and food presentation for overall customer satisfaction.- **Time Management**: Ability to manage time effectively in a busy environment and prioritize tasks as they arise.- **Basic Knowledge of Hygiene**: Understanding the importance of maintaining hygiene and cleanliness in the service area.

Job Title : Hospital Operations HeadExperience : 8- 10 Years in hospital operations (50+ bed hospital preferred)Location : Nashik , MaharashtraRoles & Responsibilities :Patient Experience: Standardize reception, admission, and discharge processes. Maintain Turnaround Time (Registration < 10 mins, Admission < 20 mins). Handle patient complaints and conduct daily ward rounds.Operational Control: Create and enforce strict SOPs for OPD, IPD, ICU, and Billing. Monitor daily bed occupancy and conduct daily 15-minute operations meetings to ensure zero chaos.Staff Discipline: Implement attendance and shift discipline. Define clear JDs/KRAs for staff, conduct weekly review meetings, and resolve internal conflicts.Revenue & Flow Support: Track Inquiry rightarrow Admission conversion rates and minimize lost cases. Train front desk staff and coordinate with doctors to optimize patient flow and bed utilization.Qualifications & SkillsEducation: Graduate in any discipline + MBA in Hospital Administration / Healthcare Management (Preferred).Experience: Minimum 8 years in hospital operations (Experience in 50+ bed hospital preferred).Core Skills: Process design & SOP implementation, team management, conflict resolution, communication (with doctors + staff), data analysis & MIS, and crisis handling.Required Knowledge: Hospital operations flow (OPD/IPD/ICU), NABH basic standards, patient journey mapping, healthcare billing basics, and HR policies.Attitude: Ownership mindset, discipline-driven, problem solver, and calm under pressure. Performance Targets (KPIs)Metrics: Achieve Patient Satisfaction Score > 4.5, improve Bed Occupancy Rate, control Staff Attrition, and optimize Admission/Discharge TAT.

Job Title : Tapas Restaurant ManagerExperience : 7-8 yearsJob Location : Udaipur , RajasthanRole & Responsibilities:Operations Management: Oversee daily floor operations, ensuring exceptional guest experiences and smooth service for 500+ covers.Financial Control: Manage budgeting, forecasting, and strict cost control measures to maximize profitability.Inventory & Stock: Supervise inventory management, stock rotation, and minimize wastage.Menu Expertise: Strong knowledge of Tapas cuisine, beverage pairings, and the ability to upsell effectively.Team Leadership: Train, mentor, and motivate floor staff to maintain high service standards and brand discipline.Qualification & Skills :Experience: 7-8 years of experience in restaurant management, strictly with reputed and premium Hotel brands.Skills: Exceptional communication, leadership, and interpersonal skills.

Position Title:Accounts Cum CashierDepartment:Accounts & FinanceReporting To:Accounts Manager / Finance ManagerJob Summary:The Accounts Cum Cashier is responsible for managing daily cash transactions, maintaining accounting records, handling receipts and payments, preparing vouchers, supporting financial reporting, and ensuring proper documentation of all financial activities. The role requires accuracy, integrity, and compliance with company financial policies.Key Responsibilities:Accounts ManagementRecord daily accounting transactions in Tally/ERP software.Maintain books of accounts, ledgers, and financial records.Prepare journal entries, payment vouchers, receipt vouchers, and contra entries.Perform bank reconciliation and cash reconciliation regularly.Assist in monthly and annual account closing activities.Cash HandlingReceive and disburse cash as per company policies.Maintain daily cash book and petty cash records.Verify cash receipts and payments with supporting documents.Ensure physical cash balance matches the cash book balance.Deposit collections into bank accounts as required.Billing & ReceivablesGenerate invoices and receipts.Follow up with customers for outstanding payments.Maintain customer and vendor account records.Track receivables and payable schedules.Banking ActivitiesPrepare cheques, RTGS, NEFT, and online payment transactions.Coordinate with banks for routine banking activities.Maintain records of bank deposits and withdrawals.Compliance & DocumentationMaintain proper filing of invoices, vouchers, and financial documents.Assist in GST, TDS, and statutory compliance documentation.Support auditors during internal and statutory audits.Ensure compliance with company accounting policies.MIS & ReportingPrepare daily cash reports.Generate expense reports and payment summaries.Provide accounting data and reports to management as required.Assist in preparing monthly MIS reports.Required Qualifications:B.Com / M.Com preferred.Knowledge of Accounting Principles.1-3 years of experience in Accounts and Cash Handling.Required Skills:Proficiency in Tally Prime/ERP Software.Knowledge of GST, TDS, and basic taxation.Strong numerical and analytical skills.MS Excel and MS Office proficiency.Attention to detail and accuracy.Good communication and organizational skills.Key Performance Indicators (KPIs):Cash Reconciliation Accuracy - 100%.Timely Entry of Transactions.Bank Reconciliation Completion.Error-Free Voucher Processing.Collection Follow-up Effectiveness.Timely Invoice Generation.Documentation Accuracy.Compliance Submission Timeliness.Petty Cash Management Accuracy.MIS Report Submission Timeliness

We are seeking a Restaurant Captain for our establishment in Sydney with 3-9 years of experience and an I.T.I. education. As a Restaurant Captain, you will be responsible for overseeing the daily operations of the restaurant, ensuring smooth service, and providing excellent customer service.Key responsibilities include managing the front-of-house staff, including servers and hosts, delegating tasks, and ensuring all customer requests are handled promptly and efficiently. You will also be responsible for maintaining a high level of cleanliness and organization in the restaurant, as well as handling any customer complaints or issues that may arise.To excel in this role, you must have strong leadership skills, excellent communication abilities, and the ability to work well under pressure. A keen eye for detail and a passion for delivering exceptional service are also essential. The successful candidate will have a proven track record of success in a similar role and be able to lead by example to inspire and motivate the team.

Job Opening: Restaurant Captain Hotel Industry Locations: Singapore Australia Canada Salary: USD $2,000 $3,000 per month Contract: 2-Year Work Permit Visa________________________________________ Job Summary:We are hiring experienced Restaurant Captains for reputed hotels and fine dining establishments in Singapore, Australia, and Canada. This is a fantastic opportunity for hospitality professionals to advance their careers internationally.________________________________________ Key Responsibilities: Supervise restaurant floor operations and service staff Ensure excellent guest service and dining experience Coordinate with kitchen and bar teams for smooth service Handle guest inquiries and resolve complaints professionally Maintain cleanliness, hygiene, and compliance with hotel standards________________________________________ Eligibility Criteria: Prior experience as a Restaurant Captain or similar supervisory role Strong communication and leadership skills Good knowledge of service standards and restaurant operations Willingness to relocate abroad________________________________________ Company-Provided Benefits: Flight Ticket 2-Year Work Permit Visa Medical Insurance Food Provided Free Accommodation Visa & Biometric Costs Covered Minimal Service Charge No Hidden Fees________________________________________ Office for Application & Processing:IRFAAN SALIMAL HUDA MANPOWERHR MANAGERKOLKATA, WEST BENGAL ________________________________________ Limited Positions Available Apply Now to Start Your International Hospitality Career!

We are seeking a Restaurant Supervisor with 2-8 years of experience in the hospitality industry. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, managing staff, handling customer complaints, and maintaining quality standards. The ideal candidate must have a graduate degree, strong leadership skills, excellent communication abilities, and the ability to work under pressure. Additionally, the candidate should have a good understanding of food safety regulations and be able to work flexible hours as needed. Join our team in Singapore and help us create memorable dining experiences for our guests.

We are seeking an Airport Guest Relationship Executive in Asansol. This role is ideal for those looking to start their career in the hospitality and travel industry, perfect for recent graduates or individuals with minimal experience.Key Responsibilities:1. Guest Interaction: Provide a warm welcome and assist guests upon arrival, ensuring they feel valued and appreciated.2. Information Assistance: Offer information regarding flight schedules, airport services, and local attractions to enhance the guest experience.3. Problem Resolution: Address any guest queries or complaints promptly and effectively, ensuring satisfaction and maintaining a positive atmosphere.4. Coordination: Work closely with airline staff and other airport personnel to ensure a seamless experience for passengers, facilitating communication between different departments as needed.5. Report Maintenance: Keep accurate records of guest inquiries and feedback to continuously improve service quality.Required Skills and Expectations:Ideal candidates should possess strong communication skills and be able to interact professionally with guests from diverse backgrounds. A positive attitude and a willingness to learn are essential. The ability to work in a fast-paced environment and handle stressful situations calmly is important. Basic knowledge of English is necessary, along with a friendly demeanor to promote a welcoming atmosphere. Reliability and punctuality are key traits, as this role requires consistent attendance at the airport location. Being a team player and showing a commitment to excellent guest service will lead to success in this role.

We are urgently seeking a dedicated Airport Guest Relationship Executive for the year 2026, located in Siliguri, India. This role is ideal for individuals looking to start their career in customer service within the travel and hospitality sector.The Airport Guest Relationship Executive is responsible for ensuring an exceptional experience for all guests arriving at the airport. You will act as the first point of contact, greeting guests warmly and assisting them with their inquiries.Key responsibilities include:1. **Welcoming Guests**: Greet passengers upon arrival and provide them with necessary information regarding their journey, helping them feel comfortable and valued.2. **Assisting with Inquiries**: Address guest questions and concerns efficiently, providing clear and helpful answers or directing them to the appropriate personnel.3. **Coordinating Services**: Liaise with other airport staff to coordinate services such as transportation and check-in, ensuring a smooth transition for guests from one service to another.4. **Collecting Feedback**: Gather feedback from guests about their experiences to help improve airport services and guest satisfaction.To be successful in this role, candidates must possess strong communication skills, a friendly demeanor, and the ability to work well under pressure. Attention to detail and a passion for customer service are vital. A 10th-grade education is required, with a willingness to learn and grow in a fast-paced environment. Prior experience is not necessary, making this an excellent opportunity for individuals eager to start their career.

We are urgently hiring a Ramp Service Agent in Durgapur, India. This role is ideal for individuals who are energetic, team-oriented, and ready to tackle a fast-paced work environment.Key Responsibilities: - **Loading and Unloading**: Safely load and unload baggage and cargo from airplanes, ensuring all items are handled carefully to avoid damage. - **Baggage Handling**: Organize and transport luggage within the airport terminal, ensuring that all baggage is delivered promptly to the right location. - **Ground Support Equipment Operation**: Operate various ground equipment, such as tugs and carts, to facilitate effective ground operations while following safety guidelines. - **Safety Checks**: Conduct regular inspections of equipment and work areas to comply with safety protocols, identifying and reporting any hazards immediately. - **Team Collaboration**: Work closely with other team members to ensure all operations are running smoothly and efficiently, communicating effectively to solve any issues that may arise.Required Skills and Expectations: Candidates should have completed their 10th grade and possess a strong commitment to safety. You should be physically fit, capable of lifting heavy loads and working in varied weather conditions. A positive attitude, good communication skills, and a willingness to learn are essential. Previous experience is not necessary, making this an excellent opportunity for those starting their careers.