Customer Management Jobs

We are looking for a dedicated Telecaller Staff member in Khagaria, India. This role is suitable for female candidates with 0 to 2 years of experience, and a minimum educational qualification of 12th pass. As a Telecaller, your primary responsibility will be to make outbound calls to potential customers. You will introduce our products or services, explain their benefits, and engage clients effectively. Your goal will be to convert these calls into sales or leads by encouraging customers to show interest and schedule meetings. Key responsibilities include:1. **Making Outbound Calls**: You will reach out to existing and potential customers, providing clear information about our offerings.2. **Engaging Customers**: Building rapport with clients through friendly and informative conversations is essential to maintain interest and promote positive experiences.3. **Data Entry and Record Keeping**: Accurately documenting call outcomes and updating customer information in the database to ensure data integrity is part of your duties.4. **Meeting Targets**: Demonstrating the ability to meet or exceed daily and weekly calling targets to contribute to the overall sales goals.Required skills and expectations include excellent verbal communication skills, a friendly and approachable demeanor, and the ability to handle rejection gracefully. You should be organized and attentive to detail, ensuring all customer interactions are recorded accurately. A proactive attitude and willingness to learn are vital for success in this position.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

12+ fresher / entry levelAny graduate with 2-3 year of experience in a BPO / KPO / Service Industry.BPO / KPO - USA / UK shift available as per selection for the process.Work from Office.Transport provided

Job Title: Marketing ManagerQualification: Any GraduateExperience: Minimum 1 Year in Marketing/SalesSalary: 15,000/- + TA + MA + Attractive IncentivesKey Responsibilities:Develop and implement marketing strategies to generate business leads.Visit clients, maintain customer relationships, and identify new business opportunities.Promote company products/services and achieve sales targets.Conduct market research and competitor analysis.Coordinate with clients and ensure timely follow-up.Requirements:Minimum 1 year of experience in Marketing or Sales.Good communication and interpersonal skills.Must own a two-wheeler and possess a valid driving license.Self-motivated, target-oriented, and willing to travel for client visits.Note: Two-wheeler is mandatory for this position. Attractive incentives will be provided based on performance.

Job Title : Hospital Operations HeadExperience : 8- 10 Years in hospital operations (50+ bed hospital preferred)Location : Nashik , MaharashtraRoles & Responsibilities :Patient Experience: Standardize reception, admission, and discharge processes. Maintain Turnaround Time (Registration < 10 mins, Admission < 20 mins). Handle patient complaints and conduct daily ward rounds.Operational Control: Create and enforce strict SOPs for OPD, IPD, ICU, and Billing. Monitor daily bed occupancy and conduct daily 15-minute operations meetings to ensure zero chaos.Staff Discipline: Implement attendance and shift discipline. Define clear JDs/KRAs for staff, conduct weekly review meetings, and resolve internal conflicts.Revenue & Flow Support: Track Inquiry rightarrow Admission conversion rates and minimize lost cases. Train front desk staff and coordinate with doctors to optimize patient flow and bed utilization.Qualifications & SkillsEducation: Graduate in any discipline + MBA in Hospital Administration / Healthcare Management (Preferred).Experience: Minimum 8 years in hospital operations (Experience in 50+ bed hospital preferred).Core Skills: Process design & SOP implementation, team management, conflict resolution, communication (with doctors + staff), data analysis & MIS, and crisis handling.Required Knowledge: Hospital operations flow (OPD/IPD/ICU), NABH basic standards, patient journey mapping, healthcare billing basics, and HR policies.Attitude: Ownership mindset, discipline-driven, problem solver, and calm under pressure. Performance Targets (KPIs)Metrics: Achieve Patient Satisfaction Score > 4.5, improve Bed Occupancy Rate, control Staff Attrition, and optimize Admission/Discharge TAT.

We are looking for a motivated Field Sales Executive to join our team in Jaipur. This role is ideal for someone with little to no experience who is eager to learn and grow in the sales field. Key Responsibilities:Generate Leads: You will actively seek out new clients through networking, referrals, and various sales techniques to build your customer base.Conduct Sales Presentations: You will meet with potential clients to present our products and services effectively, demonstrating how they can meet their needs.Build Relationships: Establish and maintain strong relationships with clients to ensure satisfaction and encourage repeat business.Manage Sales Pipeline: You will track and follow up on leads, maintaining accurate records of sales activities and client interactions.Achieve Sales Targets: You will work towards meeting and exceeding sales targets set by management, contributing to the overall success of the team.Required Skills and Expectations:Strong Communication Skills: You should be able to clearly convey product information and listen to customer needs.Self-Motivated: A proactive attitude and the ability to work independently are essential for success in this role.Adaptability: You should be flexible and willing to learn new sales techniques and strategies as the market evolves.Team Player: Collaborating with colleagues is important, so being a good team player will be beneficial.Basic Computer Skills: Familiarity with basic computer applications will help you manage records and reports effectively.

We are looking for a dedicated and responsible Delivery Boy to join our team in Bhopal. This role involves ensuring timely and accurate delivery of products to our customers while providing excellent service.**Key Responsibilities:**- **Order Pickup:** Collect packages from the designated location in a timely manner to ensure that deliveries can be made on schedule.- **Delivery Coordination:** Deliver items to customers addresses, following designated routes to optimize efficiency and reduce delivery time.- **Customer Interaction:** Communicate politely and clearly with customers upon delivery, addressing any questions or issues they may have.- **Documentation:** Maintain accurate records of deliveries, including collection of cash if required, and ensure all necessary paperwork is completed.- **Product Care:** Handle all items with care to avoid damage during transit, ensuring they arrive in good condition.- **Feedback Collection:** Gather customer feedback post-delivery to help improve service quality and customer satisfaction.**Required Skills and Expectations:**- **Communication Skills:** Ability to communicate clearly and effectively with customers and team members is essential for ensuring a positive delivery experience.- **Time Management:** Must be able to manage time effectively to meet delivery schedules and commitments.- **Attention to Detail:** Careful attention to details is necessary for verifying orders and ensuring accuracy in deliveries.- **Basic Problem-Solving:** Ability to think quickly and solve problems, such as addressing delivery issues or customer concerns.- **Reliability:** Punctuality and responsibility in performing job duties are critical to maintaining trust with customers. Candidates should have completed their 10th grade and be eager to learn in a practical environment. Prior delivery experience is not mandatory, making this a great opportunity for newcomers.

As an Airport Cargo Loader, you will play a crucial role in the operations at the airport, ensuring that cargo is efficiently loaded and unloaded from aircraft. This position requires physical strength, attention to detail, and teamwork.- **Loading and Unloading Cargo**: You will be responsible for safely loading cargo onto airplanes and unloading it upon arrival. This requires the ability to handle various types of cargo, including heavy and oversized items.- **Inspecting Cargo**: Before loading, you must check all cargo for damage and ensure that it matches the shipping documentation. This step is essential to avoid any discrepancies.- **Operating Equipment**: You will use ground support equipment like forklifts and pallet jacks to move cargo. Familiarity with this equipment is necessary for efficient operations.- **Following Safety Protocols**: It is vital to adhere to safety guidelines at all times to prevent accidents or injuries while handling cargo and operating equipment.- **Team Collaboration**: You will work closely with other airport staff, including cargo handlers and logistics personnel, to ensure smooth operations and timely departures and arrivals.Candidates should have a minimum of 10th-grade education and preferred experience of up to 1 year in a similar role. Physical fitness is essential, as the job involves lifting heavy loads. Good communication skills and the ability to work in a fast-paced environment are also important. Reliability and punctuality are expected from all team members.

An Institute Manager (often called a Center Manager or Branch Manager) handles the complete end-to-end operations of an educational, training, or coaching hub.Because institutes operate as independent profit centers, this role balances academic administration (managing faculty and student schedules) with business development (driving inquiries and admissions).Here is a comprehensive, production-ready Job Description template for this role:Job Description: Institute ManagerDepartment: Center Operations & AdministrationReports To: Regional Manager / Director / Institute OwnerEmployment Type: Full-Time Job PurposeThe Institute Manager is responsible for the overall operational efficiency, academic quality, and financial profitability of the center. The primary objective is to manage day-to-day center activities, lead a team of administrative and teaching staff, maintain high student-parent satisfaction, and execute local marketing activities to meet monthly and quarterly admission targets. Key Responsibilities1. Center Operations & AdministrationOversee daily facility operations, ensuring a clean, safe, and highly professional learning environment.Manage the execution of batches, lecture timetables, and room allocations for faculty and students.Supervise administrative staff, receptionists, and support personnel, ensuring strict adherence to standard operating procedures (SOPs).Maintain accurate student databases, attendance records, and inventory logs (study materials, infrastructure assets).2. Sales, Marketing & AdmissionsAct as an independent profit center head, driving walking walk-ins, telecalling leads, and local BTL (Below-The-Line) marketing campaigns.Counsel prospective students and parents regarding courses, fee structures, and career pathways to maximize conversion rates.Consistently meet or exceed monthly admission and revenue collection targets.3. Academic & Faculty CoordinationCoordinate with teaching faculty to track syllabus completion, monitor class schedules, and manage faculty availability.Collect and review student and parent feedback regarding teaching quality, addressing grievances promptly to prevent student dropouts.Organize periodic mock tests, parent-teacher meetings (PTMs), and performance assessment distribution.4. Financial Control & ComplianceOversee fee collection, trace outstanding payments, and ensure timely recovery of pending installments.Manage center expenses within allocated budgetary limits and submit detailed weekly/monthly financial expenditure reports to upper management.

We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.Key Responsibilities:- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.

We are looking for a dynamic and results-driven Marketing Manager to lead and execute our marketing strategies across the GCC region. The ideal candidate is passionate about brand growth, digital marketing, and driving measurable business results.Key Responsibilities:Plan and execute marketing campaigns across digital and traditional channels,Manage brand presence and visibility across the GCC marketAnalyze campaign performance and optimise for better ROI, Collaborate with sales, design, and product teams ..Oversee social media, email marketing, and content strategy. Manage marketing budgets effectively

We are seeking a highly organized and motivated Store Manager to oversee our retail operation in Gurgaon. The ideal candidate will have experience in store management and a strong commitment to customer satisfaction.**Key Responsibilities:**- **Daily Operations Management:** Oversee all store activities to ensure smooth and efficient operation, including staff management and inventory control.- **Customer Service Excellence:** Ensure a high level of customer satisfaction by addressing customer needs and concerns promptly.- **Sales Strategy Implementation:** Develop and execute strategies to meet sales targets and enhance store performance through promotions and customer engagement.- **Staff Training and Development:** Recruit, train, and mentor store associates to ensure a knowledgeable and effective team.- **Inventory Management:** Monitor stock levels and manage inventory to prevent shortages and overstock situations, keeping the store organized and well-stocked.- **Financial Management:** Maintain financial records, prepare reports on sales and performance, and manage the stores budget effectively.**Required Skills and Expectations:**Candidates should have a minimum of 1 year of experience in a retail or management role. A 10th pass education is essential. Strong leadership and interpersonal skills are crucial for guiding the team and interacting with customers. The candidate must be detail-oriented, capable of multitasking, and proactive in problem-solving. Additionally, strong communication skills are important for effective teamwork and customer interaction. Flexibility and availability for full-time work are also expected.

-Meet monthly and quarterly car/bike sales targets.-Plan and execute strategies to increase showroom footfall.-Monitor performance of the sales team-Ensure excellent customer service and satisfaction.-Handle escalations and special customer requests.-Maintain long-term relationships with customers for repeat sales.-Share productivity, conversion ratio, and revenue data with management.

We are looking for a reliable Office Assistant to support our daily office operations. This role is perfect for freshers who are eager to learn and grow in a professional environment. **Key Responsibilities:**- **Administrative Support:** Assist with daily administrative tasks such as filing, data entry, and document management to ensure the office runs smoothly.- **Communication Handling:** Manage incoming calls and emails, directing queries to the appropriate team members while maintaining a professional demeanor.- **Office Organization:** Keep the office organized and tidy, ensuring supplies are adequately stocked and equipment is functioning properly.- **Record Keeping:** Maintain accurate records of office transactions, appointments, and schedules to support effective information flow.- **Assistance with Meetings:** Help prepare for meetings by setting up the meeting space, arranging necessary equipment, and taking minutes when needed.**Required Skills and Expectations:**Candidates should possess strong organizational skills and the ability to multitask effectively. Good verbal and written communication skills are essential for interacting with colleagues and clients. A proactive attitude and willingness to learn new things will help you thrive in this position. Basic computer skills, including proficiency in Microsoft Office applications, are required. Strong attention to detail and the ability to follow instructions accurately are also important for success in this role.

We are looking for a reliable and organized Office Assistant to support our team in Nashik. The ideal candidate should have 2 to 3 years of experience and be comfortable working in an office environment.**Key Responsibilities:**- **Administrative Support:** Assist in managing day-to-day office operations to ensure smooth functioning. This includes maintaining files, scheduling appointments, and organizing meetings.- **Communication Management:** Handle incoming and outgoing communications, including emails and phone calls. Clear communication is essential to ensure all messages are promptly delivered.- **Document Preparation and Management:** Prepare documents, reports, and presentations as needed. You will need to ensure all documents are accurate and professionally formatted.- **Inventory Management:** Keep track of office supplies and equipment. You will be responsible for ordering and restocking materials to ensure everyone has what they need.- **Customer Service:** Greet visitors and assist them as required. Providing a positive first impression of the office is important for building good relationships.**Required Skills and Expectations:**- Strong organizational skills with attention to detail to manage various administrative tasks effectively.- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software to create and manage documents and spreadsheets.- Excellent communication skills, both written and verbal, to interact professionally with colleagues and clients.- Ability to work independently and manage time effectively to meet deadlines.- A positive attitude and willingness to help others, fostering a collaborative work environment.

Here is a comprehensive Job Description for a Store Manager role. This version is tailored specifically for Industrial, Manufacturing, and Warehouse operations (managing raw materials, spare parts, and inventory control).(Note: If you meant a retail/showroom Store Manager instead, let me know and I can adjust it for you.)Job Title: Store Manager (Industrial / Inventory Control)Job SummaryWe are seeking an experienced and organized Store Manager to oversee our plant/warehouse store operations. The ideal candidate will be responsible for the complete lifecycle of inventory, including receipt, storage, issuance, and documentation of raw materials, engineering goods, tools, and finished products. You will ensure optimal stock levels, prevent inventory leakage, maintain strict 5S standards, and coordinate seamlessly with Production and Purchase departments.Key ResponsibilitiesInventory & Stock Management:Oversee daily receipts, inspections, storage, and issuance of all material (raw materials, consumables, tools, and spare parts).Maintain accurate inventory records in ERP/Tally and ensure zero variance between physical stock and system data.Establish and monitor minimum, maximum, and re-order levels to prevent stockouts or overstocking.Material Receipt & Inspection:Verify incoming materials against Purchase Orders (PO), Delivery Challans (DC), and invoices for quantity and quality.Coordinate with the Quality Control (QC) department for material clearance and handle rejection/returns to vendors.Warehouse Administration & 5S:Ensure proper layout, zoning, and bin allocation for quick retrieval and optimal space utilization.Implement and maintain 5S, FIFO (First-In-First-Out), and LIFO practices on the shop-floor store.Audits & Documentation:Conduct periodic physical stock verification and annual cyclical audits.Prepare daily, weekly, and monthly MIS reports regarding stock consumption, slow-moving items, and scrap status.Ensure all statutory documentation (Goods Receipt Notes/GRN, Material Requisition Notes) is accurately maintained.

Job Title : Tapas Restaurant ManagerExperience : 7-8 yearsJob Location : Udaipur , RajasthanRole & Responsibilities:Operations Management: Oversee daily floor operations, ensuring exceptional guest experiences and smooth service for 500+ covers.Financial Control: Manage budgeting, forecasting, and strict cost control measures to maximize profitability.Inventory & Stock: Supervise inventory management, stock rotation, and minimize wastage.Menu Expertise: Strong knowledge of Tapas cuisine, beverage pairings, and the ability to upsell effectively.Team Leadership: Train, mentor, and motivate floor staff to maintain high service standards and brand discipline.Qualification & Skills :Experience: 7-8 years of experience in restaurant management, strictly with reputed and premium Hotel brands.Skills: Exceptional communication, leadership, and interpersonal skills.

Job Title: Showroom ManagerLocation: UdaipurExperience: 4 to 8 years Automobile dealership / EV / retail sales Roles and ResponsibilitiesDrive showroom sales and achieve monthly targets Manage complete sales process (leads, follow-ups, test drives, conversion) Lead, train, and motivate sales team Ensure excellent customer experience and handle escalations Educate customers about EVs, charging, and government benefits Manage showroom operations (display, staff, floor management) Coordinate vehicle deliveries with service/logistics teams Maintain inventory visibility of vehicles and accessories Support marketing activities, events, and lead generation Prepare sales reports and ensure compliance with brand guidelines Qualifications & SkillsGraduate (Business/Marketing preferred) Experience in showroom or team handling preferred Sales & target achievement Team management Customer handling & communication Operations management Basic EV knowledge (preferred)

Job Title: Service Manager Location: UdaipurExperience: 5 to 10 years Roles & Responsibilities : 1 Manage daily operations of EV service workshop2 Ensure timely servicing, diagnostics, and repairs3 Maintain service quality and monitor turnaround time (TAT)4 Supervise and lead technicians and service staff5 Train team on EV technology and safety protocols6 Conduct performance reviews7 Ensure high customer satisfaction during service visits8 Handle and resolve customer complaints9 Oversee EV repairs (battery, motor, charging, electronics)10 Ensure safety while handling high-voltage systemsSkills & Qualifications :1 Diploma / Bachelors degree in Mechanical Engineering, Automobile Engineering, or related field2 Strong knowledge of automotive and EV systems3 Team leadership and workshop management4 Problem-solving and technical diagnostic skills5 Customer service and conflict resolution6 Inventory and spare parts management7 Knowledge of safety standards for high-voltage EV systems

We are seeking an organized and motivated Airport Manager to oversee the daily operations at the airport in Goa. This entry-level full-time position is perfect for individuals looking to start their career in airport management.The Airport Manager will be responsible for ensuring smooth airport operations, maintaining safety protocols, and delivering excellent customer service. Key responsibilities include:- **Daily Operations Management**: Oversee all airport activities, ensuring that flight schedules are adhered to and any delays are communicated effectively to passengers.- **Safety and Security Oversight**: Implement and enforce safety regulations to ensure the security of passengers, staff, and aircraft.- **Staff Coordination**: Work closely with various teams, such as ground staff and airline representatives, to ensure efficient and effective service.- **Customer Service**: Address passenger inquiries and complaints, ensuring a positive airport experience.- **Reporting and Documentation**: Maintain accurate records of airport operations, emergencies, and incidents, reporting them as necessary.Candidates for this role should possess strong communication skills and be able to handle stressful situations efficiently. Attention to detail and a good level of organizational ability is essential. The ideal candidate should be willing to learn and adapt quickly to the dynamic airport environment. A background in customer service or previous experience in a similar role is a plus, but not mandatory. Being punctual and reliable is crucial, as is the ability to work well in a team.

We are seeking a dedicated Airline Supervisor to join our team in Palamu. This is a full-time position for individuals who have completed at least the 10th grade. The ideal candidate will have some experience in customer service or supervisory roles, although freshers are encouraged to apply. **Key Responsibilities:**- **Oversee Daily Operations:** Ensure all airline activities, such as check-in and boarding, run smoothly and efficiently, helping passengers with any issues.- **Manage Staff:** Supervise the performance of airport staff, providing guidance and support to maintain high service standards.- **Ensure Compliance:** Adhere to airline policies and safety regulations to guarantee a safe and secure environment for both passengers and staff.- **Assist Passengers:** Address and resolve customer inquiries and complaints, ensuring a positive travel experience.- **Coordinate with Other Departments:** Work closely with various departments, including baggage handling and flight operations, to ensure timely services.**Required Skills and Expectations:**- Good communication skills are essential for interacting effectively with passengers and team members.- Strong problem-solving abilities will help you handle any issues that arise during operations.- Basic understanding of airline procedures will be beneficial, though on-the-job training will be provided.- A positive attitude and ability to remain calm under pressure are important for delivering excellent customer service.- Being a team player is crucial, as you will work closely with various staff members to achieve common goals.

As a Customer Care Coordinator, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include answering customer inquiries via phone, email, and chat, resolving customer complaints, and escalating issues to the appropriate team members for resolution.You will also be expected to maintain accurate records of customer interactions, feedback, and complaints, as well as collaborate with other departments to ensure a seamless customer experience.The ideal candidate for this role should have excellent communication skills, both written and verbal, strong problem-solving abilities, and a customer-focused mindset. Additionally, candidates should be detail-oriented, organized, and able to multitask efficiently in a fast-paced environment.A high school diploma or equivalent is required for this role, and previous customer service experience is preferred but not mandatory. Training will be provided to help you succeed in this role.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.