Freshers & Experience || Full Time || Customer Relationship Manager

We are looking for a dedicated Customer Relationship Officer to join our team in Kengeri, Bangalore. This role is ideal for individuals with a passion for customer service who are looking to start or develop their careers in a supportive environment.

As a Customer Relationship Officer, you will be responsible for managing customer interactions and ensuring a high level of satisfaction. Key responsibilities include:

1. **Handling Customer Queries**: You will respond to customer inquiries through phone, email, or in-person, providing accurate information and resolving issues promptly.

2. **Building Relationships**: Establish and maintain positive relationships with customers to foster trust and loyalty, encouraging repeat business.

3. **Documentation and Reporting**: Maintain accurate records of customer interactions and transactions in order to track issues and ensure effective follow-up.

4. **Feedback Collection**: Gather customer feedback to identify areas for improvement and relay this information to the management team for service enhancement.

To succeed in this role, candidates should possess excellent communication skills, a friendly and approachable demeanor, and the ability to handle customer complaints with patience and professionalism. A strong willingness to learn and the ability to work as part of a team are also essential. Previous experience in customer service is beneficial but not mandatory, making this a great opportunity for fresh graduates or individuals looking to start their careers.

• Experience

  0 - 3 Years

• No. of Openings

  8

• Education

  12th Pass

• Role

  Customer Relationship Officer

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Above Bank of Baroda, Kengeri Satellite Town, Kegner, Bangalore.