We are looking for an Airport Ticketing Executive to join our team in Patna. This is a full-time position suitable for candidates with 0 to 5 years of experience and requires at least a 12th-grade education. The role involves assisting customers with ticket bookings and providing excellent service.
Key Responsibilities:
1. **Ticket Reservations**: You will be responsible for booking flight tickets for customers, ensuring accurate and timely reservations according to their travel plans.
2. **Customer Assistance**: You will assist customers with inquiries about flight schedules, ticket prices, and other travel-related queries, providing information clearly and courteously.
3. **Issue Tickets**: You will generate and issue tickets after confirming bookings, verifying all details to avoid errors.
4. **Handle Payments**: You will process payments for ticket purchases, ensuring compliance with financial procedures and maintaining accurate records.
5. **Problem Resolution**: You will address and resolve customer issues related to bookings, cancellations, or changes in itineraries with patience and professionalism.
Required Skills and Expectations:
Candidates should have good communication skills to effectively interact with customers. A strong understanding of computer systems and ticketing software is essential to perform the job efficiently. You should be detail-oriented to avoid mistakes in bookings and transactions. The ability to work in a fast-paced environment while remaining calm under pressure is important. A positive attitude and a readiness to assist customers will contribute to your success in this role.