- Supervise and lead a team of technicians, engineers, or customer service representatives, ensuring high performance and efficiency.- Provide guidance, mentorship, and training to team members to enhance skills and productivity.- Monitor daily operations, ensuring all tasks are completed according to schedules and in line with company standards.- Ensure timely resolution of service issues and customer complaints, ensuring minimal service disruption.- Oversee the implementation of quality control measures to maintain service reliability and customer satisfaction.- Manage workforce scheduling, ensuring optimal coverage for all shifts and efficient use of resources.- Assist team members in troubleshooting complex technical issues related to telecom networks, hardware, or software.- Ensure customer service is delivered in a professional, efficient, and courteous manner, addressing any customer concerns promptly.- Maintain accurate records of work orders, inventory, and equipment status for operational tracking.- Organize and conduct regular training sessions for new and existing team members on telecom products, services, and systems.- Ensure that all team members are aware of and adhere to workplace safety protocols, especially when working with complex telecom equipment and installations.- Coordinate with the engineering, sales, and customer service departments to ensure alignment on project goals and customer needs.