Customer Care Job Vacancies in Pollachi

Infinity Communications is a customer support and feedback collection company specializing in the transport sector. We have established collaborations with renowned travel agencies across Tamil Nadu, aiming to provide exceptional customer experiences and continuously enhance our services based on valuable feedback.Job Description:Are you a skilled communicator who thrives on understanding customer needs and feedback? We're seeking a Customer Feedback Tele-caller to join our team and play a pivotal role in collecting valuable insights from our customers. As a Customer Feedback Tele-caller, you'll be responsible for conducting surveys, ensuring customer satisfaction, and helping us make informed decisions based on their feedback.Work flow - 200 to 350 calls per day (Dependent)**Female candidates would be preferred . Freshers/ Experienced candidates can apply.Key Responsibilities:Initiate outbound calls to customers to collect feedback.Conduct surveys and questionnaires to gather insights on our products/services.Actively listen to customers' opinions and concerns.Document feedback accurately in excel sheet/google sheets.Collaborate with the customer support team to address any immediate concerns.Requirements:Proven experience in customer service or telemarketing.Basic communication skills, both verbal and written.Empathetic and patient approach when dealing with customers.Strong active listening skills to understand customer feedback.Detail-oriented with the ability to document feedback accurately.High school diploma or equivalent; higher education is a plus.PC or Laptop mandatory.Benefits:Competitive salary based on term of work.Performance based salary increments.Comprehensive training in feedback collection techniques.Supportive and collaborative work environment.Career development opportunities within the company.Additional such as flexible hours and remote work options.

Key Accountabilities 1. Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the companys product range, gain customer agreement to purchase, accurately complete sales documentation.2. Incentive programs: Cascade the incentive programs & ensure complete success in implementation of the same3. Sales completion process: Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document4. Cross Sell/ Up-Sell: Build a good customer base in order to explore opportunities to cross-sell & up-sell, Obtain referral to further prospects where appropriate.5. Relationship Building: Build long term relationship with the bank staff & clients by responding appropriately to all bank/client queries either directly received or forwarded by the service company. 6. Customer Relationship Management: Arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects.7. After Sales Service: Accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced8. Performance review: Proactively ensure performance review by submitting various sales reports as per agreed frequencies in order to ensure performance targets are achieved & exceeded, ensure meetings with manager to agree on targets & to review performance. 9. Supporting colleagues & bank sales team: Support other Relationship Managers and the bank sales team requested by the sales manager by coaching them in company knowledge, accompanying them on client visits.

Front Desk Operations:Greet and welcome visitors in a friendly and professional manner.Answer, screen, and direct incoming phone calls.Maintain a neat and organized reception area.Visitor Management:Manage visitor logs and issue visitor badges.Inform staff members of guest arrivals promptly.Administrative Support:Schedule and manage appointments.Assist with basic office tasks like photocopying, filing, and data entry.Receive and distribute mail, courier packages, and deliveries.Communication:Respond to inquiries via phone, email, or in-person professionally.Relay messages accurately to appropriate personnel.Office Coordination:Monitor and order office supplies for the reception area.Coordinate with other departments for operational needs.Customer Service:Address and resolve visitor or client issues courteously.Uphold company policies and ensure a positive experience for all visitors.

Telecalling, data entry, research, customer service

MARKETING JOBOur profile is totally an online based job.An Excellent Opportunity to start your CareerLooking for Energetic & dynamic candidates with excellent Communication skillsAre you willing to learn & build career in Stock markets, Mutual fund, Equity, Commodity & Currency markets.TELECALLING AND MEETING THE CLIENT TO CONVERT THE CLIENT TO INVEST IN SHARE MARKETJob & Responsibilities1. Demat & Trading Account Opening2. Online Training for clients3. Personalized services to the clients ( Equity & commodity)4. Online Trading Training to the clients5. Daily Market updates & Knowledge updation to the individual6. Mobile App updation & Daily website updationCandidates with UG & PG alone can apply.Job Type: Full-timeSalary: 8,000.00 -

BPO/TELECALLINGDOMESTIC VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:10000 TO 15000(+INCENTIVES)SKILLS:Good communication in TamilSHIFT:Day shift(Both MALE & FEMALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:20INTERNATINAL VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:15000 TO 18000(+INCENTIVES)SKILLS:Good communication in ENGLISHSHIFT:Night shift only(MALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:10NON VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:10000 TO 15000(+INCENTIVES)SKILLS:Tying speed minimum of 25 word within a minuteSHIFT:Day shift(Both MALE & FEMALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:20

Industry:BPO /kpo/ Call Centre / ITES/semi voice/international voiceRole Category: Voice ProcessRole: Associate/Senior Associate -(NonTechnical)Shift : Day shift Qualification : Any UG / PGSalary: INR 15K35K P.A.Based on experienceResponsibility: Handling CallsEmployment Type: Permanent Job, Full TimeFreshers or Experience can applyInterested candidates can directly walk into the below address. Don't forget to mention HR karthika on the top of your resume. You can also refer your friends.INTERVIEW VENUE: Hytech SolutionA.K. Complex No. 207, 2nd floor,6th street, Crosscut Road,Gandhipuram,Coimbatore-12