Customer Care Manager (Female Only)

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.

2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.

3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.

4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.

5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.

6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.

7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.

8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.

9. Documentation: Maintain records of customer interactions, complaints, and resolutions.

10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.B.A, B.Com)

• Role

  Customer Care Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s