Customer Care Executive (Fresher)

We are seeking a motivated Customer Care Executive to join our team in Kolhapur. This is an excellent opportunity for recent graduates or individuals with limited experience to begin a rewarding career in customer service.

Key Responsibilities:

- **Customer Support:** Respond to customer inquiries via phone, email, and in-person, ensuring high-quality service and satisfaction.

- **Issue Resolution:** Handle complaints and troubleshoot problems, working to resolve issues promptly and effectively.

- **Product Knowledge:** Maintain a thorough understanding of our products and services to provide accurate information to customers.

- **Documentation:** Update customer records and maintain logs of interactions, ensuring that all information is accurate and up to date.

- **Team Collaboration:** Work closely with other team members to improve customer service processes and share knowledge.

Required Skills and Expectations:

Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. A friendly and positive attitude is essential for creating a welcoming environment. Strong problem-solving skills are necessary to address customer concerns efficiently. Attention to detail is crucial for maintaining accurate records and providing thorough support. Applicants should be adaptable, demonstrating a willingness to learn and embrace new challenges in a fast-paced setting. Being a recent graduate or having up to two years of experience in a customer service role is preferred.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office