Customer Care Executive (Freshers) Delhi

We are seeking a Customer Care Executive to join our team. This role is ideal for recent graduates or individuals looking to begin their career in customer service. You will be working from home, providing assistance and support to our valued customers.

**Key Responsibilities:**

- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers seeking information or assistance, ensuring prompt and courteous responses.

- **Resolve Customer Issues:** Your primary goal will be to address and resolve customer complaints or concerns effectively, ensuring customer satisfaction and trust.

- **Maintain Accurate Records:** You will document customer interactions and transactions in our system, allowing us to track inquiries and improve our service.

- **Provide Product Information:** You will offer detailed information about our products and services, helping customers make informed decisions.

- **Follow Up with Customers:** After resolving issues, you will follow up with customers to ensure they are satisfied with the resolution and to gather feedback.

**Required Skills and Expectations:**

The ideal candidate should have excellent communication skills, both verbal and written, to interact confidently with customers. A proactive approach to problem-solving is essential, as well as the ability to manage time effectively. You should be comfortable using computers and navigating different software applications. A positive attitude and a passion for helping others will greatly contribute to your success in this role. Prior experience is not necessary, but a willingness to learn and adapt is essential.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home