Hiring Fresher - Customer Care Executive - North 24 Parganas

As a Customer Handling Executive, you will play a crucial role in ensuring positive interactions with customers. Your primary responsibilities will include:

- **Responding to Customer Inquiries**: You will answer questions from customers about the products and services offered, ensuring they receive accurate and helpful information.

- **Handling Complaints**: When customers express dissatisfaction, you will listen carefully, address their concerns, and work towards finding a satisfactory resolution.

- **Processing Orders**: You will assist customers in placing orders, ensuring that the entire order process is smooth and efficient.

- **Maintaining Customer Records**: Keeping detailed records of customer interactions will be essential for tracking inquiries and following up when needed.

- **Collaborating with Team Members**: You will work closely with colleagues and supervisors to share information and improve customer service processes.

To be successful in this role, you should possess strong communication skills, both verbal and written. You need to be friendly and approachable, as building rapport with customers is vital. Problem-solving abilities are also important, as you will often need to think quickly to resolve issues. Basic computer skills are required, and familiarity with CRM software is a plus. A keen attention to detail will help you keep accurate records, while the ability to work well under pressure will ensure you handle busy times effectively. Freshers are welcome to apply, as enthusiasm and a willingness to learn are highly valued.

• Experience

  Fresher

• No. of Openings

  30

• Education

  12th Pass

• Role

  Customer Handling Executive

• Industry Type

  Accounting / Finance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  DumDum Nagerbaza