Walkin For Customer Care Executive Jobs (Freshers)

We are seeking a dedicated Customer Care Executive to join our team in Kolkata. This is a full-time work-from-home position, perfect for freshers who have completed their 12th grade.

As a Customer Care Executive, you will be the first point of contact for our customers, assisting them with their queries and providing solutions to enhance their experience with our services.

Key Responsibilities:

1. **Assist Customers**: Respond to customer inquiries promptly via phone, email, or chat, ensuring they receive accurate and helpful information.

2. **Problem Solving**: Identify issues raised by customers and resolve them efficiently or escalate them to the appropriate department when necessary.

3. **Maintain Records**: Keep accurate records of customer interactions, transactions, comments, and complaints to ensure follow-up and service improvement.

4. **Product Knowledge**: Stay informed about our products and services to provide the best possible support and guidance to customers.

5. **Feedback Collection**: Gather customer feedback to improve service quality and report issues to management for further action.

Required Skills and Expectations:

The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly, patient, and empathetic demeanor is essential to create a positive experience. Attention to detail and the ability to manage time efficiently are crucial, as well as the capability to learn and adapt to our processes and technologies quickly. A passion for customer service and a proactive approach to problem-solving will greatly contribute to your success in this role.

• Experience

  Fresher

• No. of Openings

  15

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Walk-in interview location

  P S Qube Building, Newtown, Kolkata - 700161, West Bengal. Bus Stand - Srachi Signal