Hiring For 12th Pass Freshers - Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team in Kolkata. This part-time role allows you to work from home while helping customers resolve their queries and enhance their experience with our services.

Key Responsibilities:

1. **Responding to Customer Inquiries**: You will interact with customers via phone, email, or chat to answer questions and provide information about our products and services.

2. **Resolving Issues**: Address customer complaints and troubleshooting issues effectively, ensuring that all concerns are resolved in a timely manner.

3. **Documenting Interactions**: Accurately record customer interactions and feedback in our system to improve future services and enhance customer satisfaction.

4. **Providing Product Knowledge**: Stay updated on our offerings to educate customers and assist them in making informed decisions related to their needs.

5. **Collaborating with Teams**: Work closely with other departments to escalate complex issues and ensure a smooth resolution process.

Required Skills and Expectations:

Candidates should possess strong communication skills and be able to express themselves clearly. Patience and empathy are essential when dealing with customers. Basic computer skills are required for handling customer inquiries and documentation. A problem-solving attitude will help in addressing customer needs effectively. Previous experience in customer service is a plus, but new graduates are welcome to apply. Flexibility in working hours and a commitment to delivering excellent service are also important.

• Experience

  0 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home