Interview For Customer Care Executive || B.A - Freshers

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Role Overview

As a Customer Support Executive, you will be the voice of . Your mission is to bridge the gap between job seekers and employers in Varanasi, ensuring a seamless experience on our portal. You-ll handle inquiries, resolve issues, and help users navigate our platform with ease.

Key Responsibilities

User Assistance: Respond to queries from job seekers and employers via phone, email, and chat.

Onboarding: Guide new users through the registration and profile-building process on .

Issue Resolution: Troubleshoot basic technical issues or account discrepancies efficiently.

Feedback Loop: Collect user feedback to help our dev team improve the portal's features.

Database Management: Maintain accurate records of customer interactions in our CRM.

Requirements

Communication: Fluent in Hindi and English (local dialect knowledge is a plus).

Empathy: A patient, customer-first mindset with strong problem-solving skills.

Tech-Savvy: Comfortable using web-based portals, Google Workspace, and basic CRM tools.

Experience: 0-2 years in customer service (Freshers are welcome!).

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• Experience

  0 - 2 Years

• No. of Openings

  12

• Education

  Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed)

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  United States

• Type of Job

  Full Time

• Work Location Type

  Work from Home