Customer Care Executive Job Vacancies in Malad West

We are looking for a Customer Support Executive to join our team in Malad West. In this full-time role, your main focus will be to assist and support our customers effectively.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle customer questions and issues via phone, email, or chat, providing clear and accurate information to help resolve their concerns.- **Document Customer Interactions:** Each customer interaction must be logged accurately in our system to ensure that all service requests are tracked and can be referred back to if needed.- **Assist with Product Knowledge:** You will need to understand our products/services well enough to guide customers through usage, features, and benefits, ensuring they have a positive experience.- **Problem Resolution:** Your role will involve identifying issues customers face and working towards finding effective solutions quickly and efficiently.- **Provide Feedback:** Share insights and recurring issues with the management team to help improve our services and enhance customer satisfaction.**Required Skills and Expectations:**- Strong communication skills are essential, both spoken and written, to interact professionally with customers.- A customer-oriented attitude is important, helping you understand and meet customer needs effectively.- Basic computer skills are necessary to manage customer databases and document interactions.- The ability to work well under pressure and in a team environment will be crucial for handling multiple inquiries effectively.- A positive and proactive approach towards learning about the companys products will aid you in better assisting customers.

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Linguistic Sales Executive & Customer Support****Company:** CALL2CONNECT Pvt Ltd**Location:** Malad (West), Mumbai **Job Type:** Full-Time Work from Office **Working Days:** Monday to Saturday **Timings:** 9:30 AM 6:30 PM **Experience:** Fresher to 1 year **Education:** Minimum 12th Pass **Role Overview**We are seeking dynamic and multilingual professionals to join our customer engagement team. As a Linguistic Sales Executive & Customer Support representative, you will be the voice of CALL2CONNECThandling inbound and outbound calls, resolving customer queries, and promoting services with empathy and clarity across diverse linguistic groups.**Must-Know Languages**Candidates **must be fluent in at least some of the following languages**:- Kannada - Tamil - Telugu - Malayalam - Gujarati - Punjabi - Hindi - Marathi - Bengali - English (basic proficiency preferred)**Key Responsibilities**- Handle customer queries via inbound and outbound calls - Promote company services and assist in product selection - Resolve complaints and ensure customer satisfaction - Maintain accurate records in CRM systems - Meet daily targets for calls and conversions - Coordinate with internal departments for issue resolution *Skills Required*- Excellent verbal communication in selected regional languages - Strong listening and problem-solving abilities - Basic computer knowledge (CRM familiarity is a plus) - Ability to multitask and manage time efficiently - Customer-centric attitude with persuasive skills *Salary & Benefits*- **Salary Range:** 15,000 20,000/month (based on experience and language proficiency) - **Incentives:** Performance-based bonuses - **Perks:** PF, training programs, career growth opportunities **Who Can Apply**- Freshers and experienced candidates - All genders welcome - Candidates passionate about customer service and multilingual communication

Handle incoming and outgoing calls with customers.Respond to WhatsApp / CRM chats and maintain proper communication.Share service details, offers, and resolve customer queries politely.Update customer information in CRM.Follow up with leads and assist in booking appointments.Coordinate with workshop team for smooth operations.

Company name concentrix salary starts from 15000 to 33k + incentives shifts: Us shifts as well as day we have drop facilities r available in night shifts

provide customer support, resolve customer queries

1. Act as a central point of contact between customers and the hardware support team, facilitating efficient communication and issue resolution.2. Create and manage issue tickets in the Hardware/Software support system, documenting customer-reported problems and assigning tasks to the Hardware/Software support team.3. Prioritize and schedule hardware/software support tasks based on the urgency and impact on customer satisfaction.4. Monitor the progress of assigned tasks and ensure timely resolution, keeping customers informed throughout the process.5. Collaborate with Hardware/Software support specialists to gather relevant information for issue resolution and provide detailed updates to customers.6. Escalate critical hardware/Software support issues to higher levels of technical support or management when necessary.7. Conduct post-resolution follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.

Looking for good communication skill in candidates

Looking for candidates who has good communication skill

Job profile : Inbound/outbound customer serviceemail + chat processWork from officeshift timing : Day shift1 Rotational week offJob location : Malad west

Customer Service ProcessWork from OfficeQualification - Graduate Frehser & Experience & HSC With 6months Experience COMMUNICATION- C2 COMMS & ABOVEVoice Process 5 days working with Any 2 rotational offs24/7 Shifts rotational shifts Rounds of InterviewsHrAmcatOpsInterested candidates can share there cv's on WhatsApp. 9594330774

Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603

Its a Real Estate company with various job roles. Contact us for more information.

We are looking for 50 bpo executive Posts in Malad West, Mumbai with deep knowledge in Customer Care,BPO Non Voice,BPO Sales, Telecaller,Telesales Officer and Required Educational Qualification is : Higher Secondary, Secondary School

Roles & Responsibilities:- Answering incoming Emails, Chats & Calls from customer and addressing their queries or concern- Providing product information, troubleshooting assistance and guidance on services- Resolving customer issues promptly and escalating complex problems to the appropriate departmentExpected Criteria:- Candidate should carry min 6 months of experience into Emails & Chats Customer Service.Qualifications:- Min HSC or Graduate- Should be an immediate joiner- should be between the age of 19 to 35

*Job Title:* Customer Service Representative*Description:*Help customers with questions, solve issues, and make sure they're happy. Great communication skills needed. Join us in providing top-notch service!

Job descriptionTimings 9:30 -6:30/10-7 ( 6 days working )Customer Engagement:Engage with parents to understand their needs, concerns, and aspirations for their newborns' early brain development.Handle emotionally charged conversations with empathy and professionalism, ensuring a positive and reassuring customer experience.Target Achievement:Drive individual performance to achieve and exceed monthly and quarterly sales targets.Implement strategies to maximize sales opportunities and optimize the conversion of leads to enrollments.Product Expertise:Develop and maintain an in-depth knowledge of Hungry Brain's early brain development programs.Effectively communicate the unique features and benefits of our programs, addressing specific needs and concerns raised by parents.Independent Profile:Take ownership from initial outreach to program enrollment.Demonstrate a proactive and self-motivated approach to achieving and exceeding sales targets.Collaborate with the Team Leader to implement strategies for increased sales effectiveness.Qualifications:Minimum of 1+years of experience in telesales, with a proven track record of achieving and exceeding sales targets.Previous experience in an industry where emotions play a crucial role is desirable.Excellent communication and interpersonal skills, with a high level of empathy.Preference given to candidate who can speak Tamil, Telugu, or Kannada to effectively communicate with parents and create a more personalized experience.Proven ability to work independently in a target-driven environment.

Looking for customer service Executive.Must be fluent in english.Urgent requirement for Malyalam & Bengali executive.Inbound & Outbound process(No Sales/marketing/target).Pure Customer service.

Hiring for Customer Sales RepresentativesQualifications:Min HSC or GraduateShould be an immediate joinerTiming9hrs Rotational Shift9am to 9pm (Window)Rotational Week OffRoles & Responsibilities:Identifying and reaching out to potential customers through outbound callsUnderstand the unique needs of the requirements of each customer and provide tailored solutions.Build and maintain a strong customer relationship with the customer for business satisfaction.Expected Criteria:Candidates should carry min 1 yr. of experience if Graduate or 3 yrs. Of experience if HSCCandidates should have any sales or insurance sales experience.

Requirements--Candidate should be fluent in English and Hindi.-Should be smart, disciplined and have empathizing skills and should be able to work under pressure as it is an emergency process-Should have basic knowledge of MS Excel, and open for rotational shifts-One week off will be provided.Job Description--Blended process (Inbound, Email, Chat)-Providing Ambulance service to customers for shifting patients.-24*7 process.