The Air Ticketing Staff will be responsible for various tasks related to ticket booking and customer service in the travel industry. This role requires individuals to work full-time from the office located in Bhopal.
Key Responsibilities:
- Ground Staff Management: Assist in managing air ticketing processes, ensuring accurate and efficient service to customers.
- Customer Interaction: Engage with clients to understand their travel needs and provide suitable ticket options.
- Booking and Issuance: Handle the booking and issuance of airline tickets, ensuring all details are correctly entered into the system.
- Problem Resolution: Address any issues or inquiries from customers related to their ticket bookings promptly.
- Collaboration: Work closely with cabin crew and other airline staff to facilitate a seamless travel experience for passengers.
Required Skills and Expectations:
Candidates should have a minimum educational qualification of 10th pass. While prior experience is not mandatory, candidates with 0-2 years of experience are encouraged to apply. Strong communication skills are essential to effectively assist customers. Attention to detail is important for accurate ticketing. The ability to work in a team-oriented environment and manage tasks efficiently under time pressure is also expected. This position may require a mobile device for communication purposes and adherence to established work hours of 10 AM to 6 PM. Additionally, potential candidates should possess good customer service skills and be ready to work alongside various team members.