Customer Relationship Manager ( CRM )

Kenil Management Services Pvt. Ltd.

Customer relations management (CRM) positions require candidates to have various hard and soft skills for overseeing the customer experience. Proficiency in these skills can help CRM professionals to perform their duties and advance in their careers.

Promote open communication. Create a work environment where employees and managers can communicate openly, easily and quickly. Ensure that your team members can contact you in person, by phone or via email during work hours to share information and concerns.

Schedule regular work performance reviews. By regularly reviewing your employees' work performances, you can offer them timely feedback, help them improve their work and assist them with setting achievable career goals. You can also review your own work and take steps to enhance your performance.

Encourage innovative ideas. By encouraging your team members to present creative and innovative ideas, you can develop workable strategies for improving customer relations. You can also resolve customer problems and improve the customer experience.

Be confident in your interactions. If you present yourself as a confident, capable leader, the people you interact with are more likely to form a positive impression of you. They are more likely to trust you and turn to you for guidance.

Present a professional appearance. Along with being confident, it is essential to dress well and appropriately to present a professional appearance at work. Being neat in appearance can increase your social appeal and improve your professional interactions.

Experience : 5 - 7 Years

No. of Openings : 1

Education : Higher Secondary, Secondary School, B.B.A, M.B.A/PGDM

Role : Customer Relationship Manager

Industry Type : Recruitment Consulting / Staffing Services

Gender : Female

Job Country : India