BPO Operations Job Vacancies in Kochi

Customer Service + Renewals (Experienced)Locations: Kochi (High Priority)Languages: English+ Telugu/MalayalamEligibility: HSC Pass Age: 2235Experience: Min. 1 year in Customer Service / Renewals / UpsellingSalary: 18,000 22,000 In-Hand (Based on last drawn)Shift:Females: 10 AM 7 PMMales: 12 PM 9 PM

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

JOB DESCRIPTION Job Role : Debt Collection Tele CallerDepartment : Tele CallingExperience : 1-5 years +Age limit : Max 35Edu.qual : 12th or Any degreeSalary : basic 25,000-35,000 (based on Exp) (Plus attractive incentives)Work location : Panampilly Nagar CochinSkills & responsibility : Must have Exp in GCC debt collection, Must have worked for any GCC banking client via any Agency Languages : Should be able to speak both English and Malayalam, Hindi (Optional)working hours : 10AM to 6PMJob Location : Work From Office OnlyWorking days : MondaytoSaturday

Job descriptionPerforming market researchGathering and processing research dataPerforming basic admin duties including printing, sending emails, and ordering office suppliesAssisting and coordinating with the sales teamAssisting the Front Office teamAssisting with inventory controlOrganizing staff meetings and updating calendarsKey Skills :Back OfficeData EntryComputer Operator

- Ensuring schedule adherence- Do ensure relevant content development for the trainees- Team Member performance and productivity- Provides appropriate call monitor feed backs and performance improvement- Coordinates with quality department on quality monitoring reports- Ensures proper staffing and plans for backup when necessary- Maintains SLA- Manages the Team Attendance and maintains report- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained- Preparation of Daily and Weekly Rooster- Should be able to work under pressure- Should able to manage the team closures-Team Coaching