Urgent Requirement For BPO Team Leader

Popular Vehicles & Services

we are looking for a dynamic and people-focused team leader to guide, mentor, and inspire our crc team. the ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.

key responsibilities;

lead and manage a team of tele-callers, ensuring daily productivity & quality.

monitor performance (conversion, reachability, and customer satisfaction).

provide coaching, feedback, and motivation to team members.

ensure 100% compliance with process and reporting requirements.

coordinate with quality, training, and management teams for smooth operations.

handle escalations and ensure timely resolution.

what we��re looking for;

minimum 2 years of experience in a call center as a team leader

strong communication & leadership skills.

goal-oriented with a problem-solving mindset.

familiarity with microsoft excel and reporting practices.

what we offer;

attractive salary + performance incentives.

growth opportunities within the organization.

a supportive and professional work environment.

recognition programs and employee engagement activities.

• Experience

  1 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  BPO Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Popular Vehicles & Services Ltd. 2nd Floor, Aboobakkar building, Above Fatima Supermarket, Near Jama