Urgent Requirement For BPO Team Leader

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.

Key Responsibilities;

Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.

Monitor performance (conversion, reachability, and customer satisfaction).

Provide coaching, feedback, and motivation to team members.

Ensure 100% compliance with process and reporting requirements.

Coordinate with Quality, Training, and Management teams for smooth operations.

Handle escalations and ensure timely resolution.

What We-re Looking For;

Minimum 2 years of experience in a call center as a Team Leader

Strong communication & leadership skills.

Goal-oriented with a problem-solving mindset.

Familiarity with Microsoft Excel and reporting practices.

What We Offer;

Attractive salary + performance incentives.

Growth opportunities within the organization.

A supportive and professional work environment.

Recognition programs and employee engagement activities.

• Experience

  1 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  BPO Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Popular Vehicles & Services Ltd. 2nd Floor, Aboobakkar building, Above Fatima Supermarket, Near Jama