Manager Operation

- Ensuring schedule adherence

- Do ensure relevant content development for the trainees

- Team Member performance and productivity

- Provides appropriate call monitor feed backs and performance improvement

- Coordinates with quality department on quality monitoring reports

- Ensures proper staffing and plans for backup when necessary

- Maintains SLA

- Manages the Team Attendance and maintains report

- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained

- Preparation of Daily and Weekly Rooster

- Should be able to work under pressure

- Should able to manage the team closures

-Team Coaching

• Experience

  6 - 10 Years

• No. of Openings

  1

• Education

  Post Graduate (LLM, M.A, M.B.A/PGDM, M.C.A, M.Com, M.Tech, M.Ed, M.Sc)

• Role

  Operation Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office