Manager Operation

EBEN TELECOM

- Ensuring schedule adherence

- Do ensure relevant content development for the trainees

- Team Member performance and productivity

- Provides appropriate call monitor feed backs and performance improvement

- Coordinates with quality department on quality monitoring reports

- Ensures proper staffing and plans for backup when necessary

- Maintains SLA

- Manages the Team Attendance and maintains report

- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained

- Preparation of Daily and Weekly Rooster

- Should be able to work under pressure

- Should able to manage the team closures

-Team Coaching

Experience : 6 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree, M.A, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Sc, M.Tech, LLM, Integrated PG

Role : Operation Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India