Manager Operation

EBEN TELECOM

6 - 10 Years
1 Openings
6.0 - 7.5 Lac/Yr
Face-to-Face interview
Kochi/Cochin

Key Skills

OPERATIONS BPO

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Job Description

- ensuring schedule adherence

- do ensure relevant content development for the trainees

- team member performance and productivity

- provides appropriate call monitor feed backs and performance improvement

- coordinates with quality department on quality monitoring reports

- ensures proper staffing and plans for backup when necessary

- maintains sla

- manages the team attendance and maintains report

- reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained

- preparation of daily and weekly rooster

- should be able to work under pressure

- should able to manage the team closures

-team coaching

Experience
6 - 10 Years
No. of Openings
1
Education
Integrated PG, LLM, M.A, M.B.A/PGDM, M.C.A, M.Com, M.Tech, M.Ed, M.Sc, Any Bachelor Degree
Role
Operation Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office