BPO Executive Graduate Experience Jobs in Surat

We are seeking a Tele Marketing Executive to join our team in Surat. The ideal candidate will have 1 to 4 years of experience in telemarketing and a relevant educational background, such as a B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, or a professional degree with an advanced diploma.**Key Responsibilities:**- **Customer Outreach:** Initiate calls to potential clients to introduce our products and services, ensuring clear and engaging communication.- **Lead Generation:** Identify and qualify sales leads through conversations, maximizing opportunities for follow-up and conversion.- **Product Knowledge:** Maintain up-to-date knowledge of the companys offerings to effectively respond to customer inquiries and objections.- **Sales Pitching:** Deliver persuasive sales pitches and promote products, working to meet or exceed set sales targets.- **Database Management:** Update and manage customer databases accurately to keep track of leads and follow-ups.- **Feedback Collection:** Gather customer feedback to understand their needs and improve service quality, contributing to product evolution.- **Reporting:** Prepare daily or weekly reports on calls made, leads generated, and sales achieved to inform team strategy.Required skills and expectations include:- Strong communication skills, both verbal and written, to convey information clearly and persuasively.- Proficiency in using computer applications and CRM software for efficient workflow and record-keeping.- Ability to work in a team-oriented environment, collaborating with colleagues to achieve collective goals.- A positive attitude, resilience in handling rejections, and strong time management skills to prioritize tasks effectively.- A customer-centric approach, fostering relationships that encourage repeat business and referrals.

Full job description:-We are seeking an enthusiastic and motivated Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, promoting our products/services, and assisting with customer inquiries.Experience:- Minimum 1 year to 4 year tele calling (Tally calling experience preferred).Key Responsibilities:- Make outbound calls to potential and existing customers to introduce jewellery collections, offers, and services.- Handle inbound customer queries politely and provide accurate product information.- Maintain and update customer data in the system with high accuracy.- Conduct follow-up calls for inquiries, appointments, and purchase confirmations.- Perform customer feedback calling to understand their experience and service satisfaction.- Schedule store visits and coordinate with the sales team for customer appointments.- Maintain a record of daily calls, lead status, and follow-ups.- Build and maintain positive relationships with customers to improve retention and loyalty.- Provide regular reports on customer responses, leads, and feedback to management.Desired Candidate Profile- Excellent communication and interpersonal skills.- Fluency in English is required- Positive attitude, confidence, and ability to engage in meaningful conversations.- Strong follow-up and persuasive abilities.- Ability to multitask and stay organized.

Skills Required: B-com. & any finance relate graduated Basic computer knowledge. Good communication. Having basic idea of finance and interruption with clients.Job Description: Answering phone calls and explaining services offered by the company Understand customers need to handle their queries and maintain CRM properly with following processor. Close sales and achieve quarterly targets. Interacting with clients to build and encourage the purchase of items. Record all database of all successful and unsuccessful attempts to close the sales. Noting important details of each conversation and discuss with the senior if any doubt. Communicating verbal acceptances of offers to our sales team for closing. Taking appointments and scheduling them for procedures. Attending regular team meetings to clarify progress and performance-related expectations. Assist in a department head & reporting manager Handling customer complaints, following up on them to solve their problem. Ensuring customer satisfaction at all time. Monitor the service quality & cooperate with the team.whtsapp or call on +91 90334 25127

Cold Calling Data will be provided by Company. Answering Incoming & Outbound Calls. Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.No sales Target.

Making outbound calls to Customers for Sales and achieving the monthly targets.The candidate with outbound experience will be added advantage. Freshers are also eligible to apply.Answering potential customers' questions and sending additional information.Keeping up with product and service information and updates.Researching and qualifying new leads.Candidate should communicate in English &Hindi in both languagesCandidate must have basic computer knowledge (Excel).

It is mandatory to have a smart phone and a vehicle.