BPO Call Center Job Vacancies in Kochi

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

We are looking for a dynamic and experienced individual to join our team as a Team Leader. The Team Leader will be responsible for supervising, managing, and motivating a team of employees to achieve individual and collective goals. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of driving team performance and success.Responsibilities:Team Management: Lead, guide, and supervise a team of employees to ensure optimal performance and productivity.Goal Setting: Collaborate with upper management to establish team goals and objectives aligned with organizational targets.Performance Monitoring: Regularly monitor individual and team performance, providing constructive feedback and implementing corrective actions as needed.Training and Development: Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.Motivation: Inspire and motivate team members to achieve their best potential, fostering a positive and collaborative work environment.Communication: Facilitate clear and effective communication within the team and between different departments.Problem Solving: Address and resolve issues within the team, escalating to higher management when necessary.Quality Assurance: Ensure that team members adhere to quality standards and follow established processes and procedures.Performance Reviews: Conduct regular performance reviews and assessments, recognizing achievements and addressing areas for improvement.Conflict Resolution: Mediate conflicts and facilitate resolution among team members, promoting a harmonious work atmosphere.Project Management: Oversee the planning and execution of projects, ensuring deadlines are met and deliverables are of high quality.Reporting: Provide regular reports on team performance, key metrics, and project status to upper management.Continuous Improvement: Identify opportunities for process improvement

We have vacant of 5 tele-caller Jobs in Kochi/Cochin,Thrissur,Idukki,Kottayam,Kollam,Trivandrum/Thiruvananthapuram,Palakkad,Kozhikode/Calicut, for Freshers Educational Qualification : Other Bachelor Degree Skill BPO Call Center,Tele Marketing etc.